protect your data – protect your organization ©2006 iron mountain incorporated. all rights...
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Protect Your Data –Protect Your Organization
Protect Your Data –Protect Your Organization
©2006 Iron Mountain Incorporated. All rights reserved. Iron Mountain Digital is a trademark of Iron Mountain Incorporated.
John RendekJohn Rendek
Iron Mountain Digital Iron Mountain Digital
August 1, 2007August 1, 2007
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 2
Iron Mountain DigitalIron Mountain Digital
• Technology-focused business unit
• Investment and evolution since 2001
• 500+ employees
• Global presence
– 11 Languages supported
– Deployments in 70 countries
• Solutions portfolio mirrors to physical businesses
• Customers
– 4,000+ customers
– 70 countries
• Technology
– 18 patents
• Scale
– Over 9 petabytes protected– Over 5 billion email archives
• Market leadership
– Distributed data protection– Largest provider of
Subscription backup and recovery services
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 3
Customer Data Protection ProblemsCustomer Data Protection Problems
Data loss
No confidence in data restores
Complexity and reliability of current
backup system
Cost of downtime after data loss
Need to encrypt data and get it off-site
Regulatory and compliance requirements
Increasing amounts of data
Less time and staff
Backup windowshrinking
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 4
Iron Mountain Data Protection SolutionsIron Mountain Data Protection Solutions
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 4
Backup Tape Vaulting
MediaCare
BackupCare Data Products
SecureSync
Tape Library Relocation
Connected® Backup/PC
E-mail Continuity Services
Technology Escrow & Verification Services
Online Backup Services
Disaster Recovery
Testing
Disaster Response Services
Tape Library RelocationArchival Tape
Vaulting
LiveVault® Server Backup Data Restoration
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 5
Backup and Recovery ChallengesBackup and Recovery Challenges
• Successful recovery rate is low **
• Backups are resource intensive and difficult to manage
• Remote assistance is unreliable (ROBO)
• No assurance or centralized control of backups (ROBO)
• In need of a standard backup process to ensure compliance and operational efficiency
ROBO*
Enterprise Data Center
Small/Medium Business
Small/Medium Data Center
* : ROBO: Remote Offices and Branch Offices** : 60% of network back-ups fail to restore - Enterprise Storage Group
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 6
Iron Mountain’s LiveVault®Iron Mountain’s LiveVault®
Iron Mountain’s LiveVault® is a disk-based, online backup and recovery solution that delivers automatic, secure and reliable backup and recovery. It protects the data on distributed and remote servers, and removes the risks and failures inherent in tape backup.
Since we began using LiveVault® Server Backup, our productivity has increased across the company -- from headquarters to each one of our 24 branches. Our employees have more time to focus on our paramount customer service, and we no longer have to compromise the security of our data to do so.
- Butch Tilley, Executive Vice President at Home Paramount Pest Control
LiveVault®
Leader in server data protection
3000+ corporate customers
7000+ servers protected, 70+ million files restored
200+ terabytes of customer data under protection
3+ petabytes of server data under management
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 7
LiveVault SolutionLiveVault Solution
How We Solve ThemProblems
Customers Have
• Tape backupTape backupisn’t workingisn’t working
• Spending too muchSpending too muchtime on backuptime on backup
• Need data off-siteNeed data off-sitemore frequentlymore frequently
• Tape encryption is too Tape encryption is too expensiveexpensive
• Automated, online Automated, online backup solutionbackup solution
• Fully-managed service-Fully-managed service-no tapesno tapes
• Continuous or Continuous or scheduled backupscheduled backup
• Built-in encryptionBuilt-in encryption
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 8
• Off-Site• Out of Reach
TCP/IP
Continuous or Scheduled Backup
• Fully automated backup
• Rapid recovery
Secure and safe• National underground
facility (NUS)
• End to End 256-bit AES Secure Authentication
• Secure socket layer (SSL)
Centrally managed• 24/7/365 web portal
• Remote administration and monitoring
Flexible bandwidth management
• Bandwidth throttling
• Unique delta backup and restore technology
• Optional TurboRestore recovery appliance
Data CenterData available for recovery
Mirrored Data Center
Microsoft® , Linux®, or Sun® Solaris® Server
How It Works: Automated Server Backup and RecoveryHow It Works: Automated Server Backup and Recovery
RemoteAdministrationand Monitoring
24/7/365
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 9
Iron Mountain’s Connected® Backup/ PCIron Mountain’s Connected® Backup/ PC
Connected ® Backup/PC can quickly, securely and cost-effectively backup any Windows-based PC. The Connected solution virtually eliminates the risk of PC data loss, by automatically backing up the desktop or laptop system.
“Iron Mountain is the gold standard for PC data protection.”– Michael Shisko, Hitachi Corp.
Connected ® Backup for PC
• World wide leader in PC data protection • 800+ corporate customers• 2.5 million PCs Protected• 250K+ subscription users• 3+ petabytes of customer data under our protection• Service uptime 99.99%
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 10
How We Solve ThemProblems
Customers Have
• Laptop data is critical Laptop data is critical and tough to protectand tough to protect
• Private email stores Private email stores (.pst) not backed up(.pst) not backed up
• Help desk time spent Help desk time spent recovering laptop datarecovering laptop data
• Automated, online Automated, online backup solutionbackup solution
• Limit email server Limit email server growth, automate .pst growth, automate .pst backup backup
• Centralized mgmt – Centralized mgmt – software or hosted software or hosted serviceservice
Connected SolutionConnected Solution
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 11
How It Works: Automated PC Data Protection and RecoveryHow It Works: Automated PC Data Protection and Recovery
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 11
Enterprise PC/Laptop
PC Disk scannedFor New Files &
Changes
NEW
Decompress, Decrypt& Restore Data
Delta Block
SendOnce
Email Optimizer
Compression
Encryption
Connected® Backup/PC Agent
Backup session
Retrieve session
Data Center
TCP/IP
MirroredData
Center
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 12
Hosted Service:Underground Data CenterHosted Service:Underground Data Center
Unsurpassed Security• 133 acres, 1.5 million Sq. Ft. developed
• 200 feet underground
• Limestone mine
• Five ton steel gates
• 7 x 24 armed security
• OSHA certified fire brigade
• BRUNS-Pak Level 9 rating
• Redundant emergency generators
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 13
Flexible Delivery ModelsFlexible Delivery Models
Subscription Service Licensed SoftwareIron Mountain Data Center Customer Data Center
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 13
• Secure, off-site protection
• No data center management required
• Managed by customer within its LAN/WAN environment
• Perpetual license
• Maintenance and support options also available
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 14
Annaly Mortgage ManagementAnnaly Mortgage Management
• Problem: Implement a disaster recovery plan, including a fail-safe solution for protecting mission-critical portfolio data, without adding staff or equipment
• Solution: Use LiveVault to provide continuous offsite protection for business-critical files and databases, including email and portfolio management applications
• Value: Reduced recovery time, simplified data restore process, and satisfied internal demands for automated offsite data protection
New York City based real estate investment trust specializing inmortgage-backed securities.
“The continuous backup offered by Iron Mountain was an important factor in our decision. In our business, losing even an hour of data would be damaging. With LiveVault we can restore the state of our business with data that is current right up to the moment when disaster strikes.”
-Jennifer Stephens, Executive Vice President
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 15
Home Paramount Pest ControlHome Paramount Pest Control
• Problem: With no IT staff in company’s 24 branches, time-consuming backup processes were reducing employee productivity and customer-facing time.
• Solution: Implementing LiveVault at each branch enable the HQ IT staff of just three individuals to manage the backups, allowing the branch employees to focus on sales and customer service
• Value: Centralized backup and restore job management, automated customer data security, improved branch productivity.
One of the largest independently owned pest control companies in America, founded in 1939.
“Since we began using LiveVault Server Backup, our productivity has increased across the board – from headquarters to each one of our 24 branches. Our employees have more time to focus on customer service, and we no longer have
to compromise the security of our data ”-Butch Tilley, Executive Vice President
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 16
Hitachi Consulting Corp.Hitachi Consulting Corp.
• Problem: Reduce risk of inadvertent disclosure of customer data by 1,000 laptop users, 700 of which are mobile.
• Solution: Deploy Connected Service on all laptops, to automate regular backups, simplify restore processes, and ensure security of employee and customer data.
• Value: Enabled small, faster daily backups, improved recovery time from laptop hardware failures, complied with customer and regulatory security requirements for data protection.
Hitachi Consulting is a recognized leader in delivering proven business and IT solutions to Global 2000 companies.
“Essentially, I’m looking at one billable hour per employee per year to pay for Iron Mountain’s Connected solution, which is nothing compared to the time it takes if that employee loses his hard drive, if his laptop is stolen, or if he installs something and it just destroys the system. The time and effort it saves more than
pays for itself.”– Michael Shisko, Director of IT
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 17
Online Backup Complements Offsite Tape VaultingOnline Backup Complements Offsite Tape Vaulting
Most of Iron Mountain’s LiveVault customers also use offsite tape vaulting services!
• Online Backup
– Use LiveVault to protect remote servers, and business-critical files and databases (Exchange, SQL Server, ERP applications)
– Use Connected to automate backup of desktops and laptops (.pst files, proposals, contacts)
– Both solutions provide built-in encryption for security, tapeless offsite vaulting, and highly-reliable data restores
• Tape Vaulting
– The right offsite solution for existing tape backup systems
– Ideal for less-critical files, and for large backup sets where budget and bandwidth limitations make online backup impractical
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 18
CostsCosts
• LiveVault – Based on 10 GB: 7 day retention 140.00 per month, 14 day retention 160.00 per month.
• 5 GB 85/95 per month
• Annual prepaid discount is 10%.
• Connected – 18.00 per PC per month 10 seat minimum
CONFIDENTIAL AND PROPRIETARY INFORMATION OF IRON MOUNTAIN 19
Questions?Questions?
• If you are interested in learning more about the LiveVault and/or Connected services, please contact your Iron Mountain sales rep
• My contact info:
– johnrendek@ironmountain.com
– 303-947-2654
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