product brochure: global b2c e-commerce delivery 2015
Post on 25-Jan-2017
124 Views
Preview:
TRANSCRIPT
1
GLOBAL B2C E-COMMERCE DELIVERY 2015 PUBLICATION DATE: OCTOBER 2015
PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4 -8 TABLE OF CONTENTS I PAGE 9 REPORT-SPECIFIC SAMPLE
CHARTS I PAGE 10 METHODOLOGY I PAGE 11RELATED REPORTS I PAGE 12 CLIENTS I PAGE 13-14 FREQUENTLY ASKED QUESTIONS
PAGE 15 ORDER FORM I PAGE 16 TERMS AND CONDITIONS
2
2
PRODUCT DETAILS Title:
Type of Product:
Category:
Covered Regions:
Covered Countries:
Language:
Formats:
Number of Charts:
Global B2C E-Commerce Delivery 2015
Market Report
B2C E-Commerce
Global, Asia-Pacific, Europe, Eastern Europe, Western Europe,
Scandinavia, Latin America, North America, Middle East & Africa
China, Japan, Australia, South Korea, India, Indonesia, USA, Canada,
UK, Germany, France, Spain, Italy, Netherlands, Austria, Russia,
Turkey, Poland, Sweden, Brazil, Mexico, Argentina, UAE, Saudi
Arabia, South Africa, Nigeria, Egypt
English
PDF & PowerPoint
99
PRICES* Single User License:
Site License:
Global Site License:
€ 2,950 (exc. VAT)
€ 4,425 (exc. VAT)
€ 5,900 (exc. VAT)
QUESTIONS
ANSWERED
IN THIS REPORT
How important is delivery to global online shoppers?
What are the major trends in B2C E-Commerce delivery?
Which delivery methods are most used by online shoppers?
How do preferences about B2C E-Commerce delivery options vary worldwide?
SECONDARY MARKET
RESEARCH
Our reports are exclusively based on secondary market research. Our researchers derive
information and data from a variety of reliable published sources and compile the data into
understandable and easy-to-use formats.
ADVANTAGES Maximum Objectivity
Reliable Sources
Up-To-Date Analysis
Boardroom-Ready PowerPoint Presentations
Guidance For Strategic Company Decisions
GLOBAL B2C E-COMMERCE DELIVERY 2015
3
COMPETITION IN GLOBAL B2C E-COMMERCE DELIVERY INTENSIFIES
The global growth of B2C E-Commerce creates both challenges and opportunities for
the delivery sector. According to the findings of secondary market research specialist
yStats.com, free shipping still remains the number one priority for almost two thirds of online
shoppers worldwide. In Asia, for example, around half of digital buyers would add items to a
cart in order to qualify for the free shipping service and in North America more than half of all
online shoppers would choose longer delivery times, as of early 2015.
On the other hand, delivery speed is also a major concern of global online shoppers.
Especially in the emerging markets, online consumers have to cope with long delivery times,
as online retailers struggle with underdeveloped logistics. Approximately two thirds of online
shoppers worldwide found delivery speed to be important last year. The BRIC countries rank
the highest in share of online shoppers who would pay more for faster delivery. In response
to this demand, online retailers attempt to offer express delivery options, such as same day
and next day delivery. This leads to increased investment and intensified competition among
the merchants and logistics providers, as yStats.com’s report shows. In China, the two largest
E-Commerce companies, Alibaba and JD.com compete in covering the largest number of cities
with same day delivery. Meanwhile, US-based Amazon.com expanded its one-hour delivery
service to London in summer 2015, with further cities in the UK and perhaps in Europe to be
covered later this year.
Another interesting finding of yStats.com’s report is that while home delivery is still the
leading B2C E-Commerce delivery option in many countries, the popularity of alternative
delivery methods, such as “click and collect”, is growing. In Sweden, close to half of online
shoppers preferred to pick up their online orders from the post office or another location,
rather than have these orders delivered to their home, as of early 2015. Another example is
Argentina, where “pick up at the point of sale” was the second leading delivery method used
by online shoppers last year.
GLOBAL B2C E-COMMERCE DELIVERY 2015
4
MANAGEMENT SUMMARY
REGIONAL
Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q1 2015 & Q4 2014
Most Important Delivery Options in Online Shopping, in % of Online Shoppers, Q1 2015 & Q4 2014
Share of Online Shoppers Who Would Buy More Often if Same Day Delivery Were Available, by Selected
Countries, in %, Q1 2015 & Q4 2014
Share of Online Shoppers Willing to Pay More for Faster Shipping, by Selected Countries, in %, Q1 2015 & Q4
2014
Importance of Delivery Options, by Purchasing from Domestic Online Retailers and Cross-Border Online
Retailers, in % of Online Shoppers, by Selected Countries, November 2014
Major Reasons for Shopping Cart Abandonment, incl. Delivery, in % of Online Shoppers, by Selected Regions,
October 2014
Attitude Towards B2C E-Commerce Delivery Options, in % of Online Shoppers, November 2014
Share of Global Online Retailers Offering Express Delivery, by Next Day Delivery and Same Day Delivery, in %,
November 2014
Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, by Selected Countries, 2014
ASIA-PACIFIC
3.1 REGIONAL
Action Taken to Qualify for Free Shipping, by China, Hong Kong, Japan, Singapore, South Korea and Asia
(Total), October 2014
3.2 CHINA
Overview of B2C E-Commerce Delivery, September 2015
Main Considerations When Buying Online, incl. Delivery, in % of Online Shoppers, 2014
3.3 JAPAN
Overview of B2C E-Commerce Delivery, October 2015
Share of Online Shoppers Willing to Wait for Free Delivery, in %, November 2014
3.4 SOUTH KOREA
Complaints about Online Shopping, incl. Delivery, in % of Online Shoppers, 2014
3.5 AUSTRALIA
Top Reasons to Shop Online, incl. Free Shipping, in % of Online Shoppers, April 2015
GLOBAL B2C E-COMMERCE DELIVERY 2015
1
2
3
TABLE OF CONTENTS (1 OF 5)
5
5
ASIA-PACIFIC (Cont.)
3.6 INDIA
Overview of B2C E-Commerce Delivery, September 2015
Reasons to Choose an Online Shopping Brand, incl. Delivery, in % of Online Shoppers, August 2015
3.7 INDONESIA
Concerns Related to Online Shopping, incl. Shipping Costs, in % of Internet Users, Q1 2014
NORTH AMERICA
4.1 REGIONAL
Share of Online Shoppers Choosing Delivery of Four Days and Longer, by the USA and Canada, in %, February
2015
Share of Online Shoppers Treating Reliability and Reputation of Carrier as an Important Factor in a
Purchasing Decision, by the USA and Canada, in %, February 2015
4.2 USA
Overview of B2C E-Commerce Delivery, September 2015
Services Considered Very Important When Shopping Online, incl. Delivery, in % of Online Shoppers,
September 2015
Willingness to Pay a Premium for Same-Day Delivery, by Gender, Age Group and Location, in %, June 2014
Delivery Carriers Used by Online Retailers, by Outbound Packages and Returned Items, in %, May 2015
Share of Online Retailers Offering Expedited Delivery, in %, and Share of Customer Orders Shipped with
Expedited Delivery, in % of Online Retailers Offering Expedited Delivery, May 2015
Breakdown of Free Shipping Offering and Same-Day Delivery Offering, in % of Online Retailers, May 2015
Breakdown of Average Time Passing from Completion of Customer Order to Handing Package to Delivery
Carrier, in % of Online Retailers, May 2015
4.3 CANADA
Share of Online Shoppers Rating Shipping Cost as the Most Important Factor in Purchasing, and Willing to
Choose Postal Services to Lower Delivery Cost, in %, February 2015
EUROPE
5.1 REGIONAL
Breakdown of Acceptable Delivery Time, in % of Online Shoppers, by Selected Countries, April 2015
3
4
GLOBAL B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (2 OF 5)
5
6
6
EUROPE (Cont.)
5.2 WESTERN EUROPE
5.2.1 UK
Overview of B2C E-Commerce Delivery, October 2015
Number of Parcels Dispatched by UK Online Retailers through UK Carriers, in millions, 2014 & 2015f
Breakdown of Preferred Delivery Location for Online Shopping Orders, in % of Online Shoppers, March 2015
Breakdown of Delivery Time Expectations, by UK and Overseas Retailer, in % of Online Shoppers, March 2015
5.2.2 GERMANY
Overview of B2C E-Commerce Delivery, October 2015
Factors Encouraging to Shop Online More, in % of Online Shoppers, 2014
Breakdown of Delivery Time Expectations, in % of Online Shoppers, 2014
Breakdown of Usage of Click and Collect and Same Day Delivery Service, in % of Internet Users, August 2015
5.2.3 FRANCE
Overview of Selected E-Commerce Delivery Statistics, incl. Delivery Time, Successful Delivery Rate, and Rate of
Deliveries Not Completed, by Average and Detailed, 12 Months to August 2015
Delivery Methods Used in Online Shopping, in % of Online Shoppers, June 2014 & June 2015
5.2.4 ITALY
Average Monthly Number of Packages Sent in B2C E-Commerce, in millions, 2013 & 2014
Breakdown of Delivery Methods Preferred in Online Shopping, in % of Online Shoppers, 2014
5.2.5 SPAIN
Drivers for Online Shopping, in % of Online Shoppers, incl. Delivery-Related Services, April 2015
5.2.6 NETHERLANDS
Preferences for Delivery Options and Share of Online Shoppers Choosing Slowest Delivery Option to Qualify
for Free Shipping, in %, 2014
5.2.7 AUSTRIA
Delivery-Related Criteria Most Important for Choosing an Online Shop, in % of Online Shoppers, May 2015
GLOBAL B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (3 OF 5)
5
7
7
EUROPE (Cont.)
5.3 EASTERN EUROPE
5.3.1 RUSIA
Overview of B2C E-Commerce Delivery, October 2015
Most Important Criteria for Choosing an Online Shop, incl. Delivery, in % of Online Shoppers, September 2014
Breakdown of B2C E-Commerce Orders by Delivery Method, in %, 2013 & 201
Breakdown of Willingness to Pay for Faster Delivery and Delivery Time Expected when Willing to Pay RUB 100
- 200, in % of Online Shoppers, 2014
5.3.2 TURKEY
Problems Encountered in Online Shopping, incl. Delivery, in % of Online Shoppers, by Gender and Total, 12
Months to March 2015
5.3.3 POLAND
Breakdown of Delivery Methods Most Used in Online Shopping, in % of Online Shoppers, April 2015
5.4 SCANDINAVIA
5.4.1 SUB-REGIONAL
Expected Delivery Times among Online Shoppers, by Business Days, in %, Q1 2015
5.4.2 SWEDEN
Breakdown of Preferred Delivery Methods, in % of Online Shoppers, Q1 2015
LATIN AMERICA
6.1 BRAZIL
Overview of B2C E-Commerce Delivery, October 2015
Most Important Factors that Influence Online Purchase Decision, incl. Delivery Options, 2014
Willingness to Pay Additionally for Faster Shipping, in % of Online Shoppers, Q4 2014 & Q1 2015
Breakdown of E-Commerce Logistics Operation Costs, incl. Shipping, in %, 2013 & 2015e
Logistics Services Used, in % of Online Retailers, 2013 & 2015e
6.2 MEXICO
Promotions Offered by Online Retailers, incl. Shipping, in %, 2014
5
GLOBAL B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (4 OF 5)
6
8
8
LATIN AMERICA (Cont.)
6.3 ARGENTINA
Delivery Methods Used in Online Shopping, in % of Online Shoppers, 2014
Delivery Methods Offered by Online Retailers, in %, 2014
Breakdown of Delivery Times Offered by E-Commerce Retailers, in %, 2014
MIDDLE EAST & AFRICA
7.1 UAE
Share of Internet Users Not Shopping Online Due to Inconvenience of Delivery, in %, 2014
7.2 SAUDI ARABIA
Share of Online Shoppers Believing that Free or Minimal Delivery Charges Could Improve Online Shopping
in the Future, April 2015
7.3 SOUTH AFRICA
Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, 2014
Key Drivers for Online Shopping, incl. Delivery, in % of Online Shoppers, 2014
7.4 NIGERIA
Key Drivers for Online Shopping, incl. Delivery, in % of Online Shoppers, 2014
Main Reasons for Not Shopping Online, incl. Delivery Cost, in % of Consumers Who Do Not Shop Online,
2014
Breakdown of Preferred Delivery Options, in % of Online Shoppers, June 2014
7.5 EGYPT
Share of Online Shoppers Believing that Free or Minimal Delivery Charges Could Improve Online Shopping
in the Future, 2014
GLOBAL B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (5 OF 5)
6
7
9
9
GLOBAL B2C E-COMMERCE DELIVERY 2015 REPORT-SPECIFIC SAMPLE CHARTS
10
GENERAL METHODOLOGY OF OUR MARKET REPORTS
The reports are compiled based on secondary market
research. Secondary research is information gathered from
previously published sources. Our reports are solely based on
information and data acquired from national and international
statistical offices, industry and trade associations, business
reports, business and company databases, journals, company
registries, news portals and many other reliable sources. By using
various sources we ensure maximum objectivity for all obtained
data. As a result, companies gain a precise and unbiased
impression of the market situation.
Cross referencing of data is conducted in order to
ensure validity and reliability.
The source of information and its release date are
provided on every chart. It is possible that the information
contained in one chart is derived from several sources. If this is
the case, all sources are mentioned on the chart.
The reports take into account a broad definition of B2C
E-Commerce, which might include mobile commerce. As
definitions may vary among sources, exact definition used by the
source (if available) is included at the bottom of the chart.
Our reports include text charts, pie charts, bar charts,
rankings, line graphs and tables. Every chart contains an Action
Title, which summarizes the main idea/finding of the chart and a
Sub Title, which provides necessary information about the
country, the topic, units or measures of currency, and the
applicable time period(s) to which the data refers. With respect to
rankings, it is possible that the summation of all categories
amounts to more than 100%. In this case, multiple answers were
possible, which is noted at the bottom of the chart.
Reports are comprised of the following elements, in the
following order: Cover page, preface, legal notice, methodology,
definitions, table of contents, management summary
(summarizing main information contained in each section of
report) and report content (divided into sections and chapters).
When available, we also include forecasts in our report content.
These forecasts are not our own; they are published by reliable
sources. Within Global and Regional reports, we include all major
developed and emerging markets, ranked in order of importance
by using evaluative criteria such as sales figures.
If available, additional information about the data
collection, for example the time of survey and number of people
surveyed, is provided in the form of a note. In some cases, the
note (also) contains additional information needed to fully
understand the contents of the respective data.
When providing information about amounts of money,
local currencies are most often used. When referencing currency
values in the Action Title, the EUR values are also provided in
brackets. The conversions are always made using the average
currency exchange rate for the respective time period. Should the
currency figure be in the future, the average exchange rate of the
past 12 months is used.
The reports include mainly data from the last 12 months
prior to the date of report publication. Exact publication dates are
mentioned in every chart.
METHODOLOGY OF OUR GLOBAL B2C E-COMMERCE DELIVERY 2015 REPORT
This report covers the global B2C E-Commerce delivery
market.
It starts with a global chapter, featuring global trends
and developments and country and regional comparisons.
The rest of the report is divided into regions and sub-
regions where applicable. The regions are presented in the
descending order of B2C E-Commerce sales.
All major countries are covered, though data availability
varied across the markets.
Within each region, the countries are also ranked by B2C
E-Commerce sales. Regional information is presented first, where
available.
Depending on data availability, the following types of
market information are included for the countries: the importance
of various delivery services to online shoppers such as free
delivery and same day delivery; delivery methods used and
preferred by online shoppers, such as delivery by post, pick-up
from store and courier delivery to home and work; delivery
options offered by online retailers; and information about delivery
times. Furthermore, for selected major markets a qualitative
overview of B2C E-Commerce delivery trends and news about
players was included in a text chart.
GLOBAL B2C E-COMMERCE DELIVERY 2015
11
UPCOMING RELATED REPORTS
Global Cross-Border B2C E-Commerce 2015 August 2015 € 2,950
Global Online Payment Methods: First Half 2015 July 2015 € 1,950
Omnichannel Trend in Global B2C E-Commerce and General Retail March 2015 € 950
Global M-Commerce 2015: Smartphones & Tablets March 2015 € 1,950
Global B2C E-Commerce Market 2014 October 2014 € 4,950**
Global B2C E-Commerce and Online Payment Market 2014 October 2014 € 5,950**
Top 8 Global B2C E-Commerce Country Sales Forecasts: 2015 to 2018 July 2015 € 2,950
Asia-Pacific B2C E-Commerce Market 2015 October 2015 € 3,450
Southeast Asia B2C E-Commerce Market 2015 September 2015 € 1,950
Middle East B2C E-Commerce Market 2015 March 2015 € 1,950
Africa B2C E-Commerce Market 2015 February 2015 € 1,750
Latin America B2C E-Commerce Market 2014 December 2014 € 2,450
Eastern Europe B2C E-Commerce Market 2014 October 2014 € 1,950**
REPORT
PUBLICATION
DATE
PRICE*
Asia-Pacific B2C E-Commerce Delivery 2015 October 2015 € 950
Europe B2C E-Commerce Delivery 2015 October 2015 € 1,950
GLOBAL B2C E-COMMERCE DELIVERY 2015
**Reflects Discounted Price
12
13
14
15
16
top related