process excellence in health care

INSIDE EXCELLENCE

SHAUB MANAGEMENT CONSULTING

presents

Tired of the winds of the market and the whims of fickle economic cycles?

•Take control of these outside forces from inside your company•Become the competition•Join the elite

•Boeing•Intermountain Healthcare•Kaiser•Cleveland Clinic

Would you like to join the ranks of the elite?

•Intermountain Healthcare•Boeing•John Deere•Kaiser•Cleveland Clinic

Become a member with elite companies that take employee participation seriously

and, as a result,fill a critical position in managementthat only employee groups can fill

Without INSIDE EXCELLENCE

“The money is there, it’s always has been!”

Right from the beginning,

the work more than

pays for itself

Kanban & Just-in-Time

TQM, & CRM

Lean Manufacturing & Six Sigma

Knowledge Sharing & Coaching

`

Group Development & Teambuilding

World War II, Rosie the Riveter, and W. Edwards Deming

INSIDE EXCELLENCE

1940’s

1980’s

Benefits to the Company

• Retention of valued employees

• Solutions to chronic problems

• Positive outcomes and constructive conflicts

• Effective system that removes barriers to patient care quality

• Improved financial performance

Conventional Approaches

The Rising FloorSqueezes the Employees

Floor

What INSIDE EXCELLENCE Brings to the Table

• Teams implementing improvements

• Non-threatening employee knowledge

• Countless savings in time and money

• Better information and more innovation

• Manual meets Information Technology

INSIDE EXCELLENCE

Raise the Roof

Conventional Approaches

Floor

With INSIDE EXCELLENCE

• Long-term ongoing solutions developed by the group

• Employees and management work in tandem

• Improved:– management with the same labor force – productivity using the existing labor– patient service quality

INSIDE EXCELLENCE Works

• Across sales, marketing, customer service, accounting, purchasing, training, engineering

• In manufacturing- Boeing increased productivity and improved sales capability

• In nonprofits-JEVS improved programming to obtain certification

• In healthcare-Cleveland Clinic improved outcome and quality of care

WHY IT WORKS• Unique combination of three theoretical

approaches: Behavior, Organizational, System

• People factor of solution development and implementation

• Metrics applied from the beginning

• Innovative solutions from a team approach

• Statistical and management theory applied to medicine

Management Commitment

• Philosophical support of upper management to the process

• Budgetary approval• Group supported in its efforts to find

solutions and implement them• Measurable milestones specifically selected

for your business

Planning

• Identify deliverables and report format • Determine the work and its timeline• Establish performance measures and process

assessment• Designate person(s) receiving updates and

reports

An hour a week for the core group

Six months duration with on-going monitoring and evaluation

Time Commitment

Start with our free workshop

where a specialized groupcomes together

So who is in this group?

• One department or across operations

• Interested parties invited by management

• Administrators, Nurses, Doctors, Aides, Social Worker, Case Management

• INSIDE EXCELLENCE and support staff

What happens in the free workshop

• Group discussion facilitated by the INSIDE EXCELLENCE leader

• Large group broken into “smaller group think tanks”

• Group spokesperson presents the group’s ideas• INSIDE EXCELLENCE leader summarizes

ideas and themes on flip chart

enabling everybodyeverybody

to move in a healthy

successful direction

The INSIDE EXCELLENCE

SCHEDULE A FREE WORKSHOPCONTACT US:

mary@shaubmanagement.com

Putting people, service quality, andprofit together on the same page

Check Us Out