primary & community services care group dignity chain jan blaylock – modern matron

PRIMARY & COMMUNITY SERVICES CARE GROUP

DIGNITY CHAINJan Blaylock – Modern Matron

Yorkshire & Humber Local Education &

Training Board

‘Improving Dignity & Respect in Care’

• Funding – Oct 2012/Mar2013• Initiatives to promote

awareness

Patients are treated with dignity,Kindness,

compassion,courtesy,respect,understanding and

honesty (NICE 2012)

Patients are entitled to be the first and foremost consideration of the system and all who work in them

(Sir Robert Francis 2013)

‘We touch lives at times of basic human need, when our care and compassion are

what matters most…’ (STHFT Corporate Strategy2013/2017)

Patient FirstRespectfulOwnershipUnityDeliver (STHFT Corporate Strategy 2012/2017)

ACTION PLAN• Human Resources• Communication• Service

Development• Service Initiative

HUMAN RESOURCES• BAND 7 – Modern Matron

• BAND 3 – Admin Support

• BAND 2 – Support Worker

COMMUNICATION• P&CS Care Group - Patient Experience &

Engagement Group

• P&CS Dignity Champion Data Base

• P&CS Dignity & Respect – Intranet Page

• Progress Updates – STH Communication Team/Relevant groups

SERVICE DEVELOPMENTIm the expert on me. You’re the expert on my (condition).I want you on my team. You need me on yours…

(Andrew Craig – Engagement Practioner

2012)

FEEDBACK SERVICE• Website Service

• Not-for –Profit Social Enterprise

• Community Nursing Service

• 12 Month Pilot

• Housebound Patients

• Feedback-Dignity/Respect

SERVICE INITIATIVE

DIGNITY ROADSHOW• Raise awareness around the importance of

providing dignified care.

• Promote DH Dignity in Care Campaign

• Develop network of Dignity Champions

• Obtain patient & staff opinion

• Identify and share good practice that promotes dignified care

• Develop professional and sustainable training resources

DIGNITY CHAMPION VOLUNTEERS

VENUESDIGNITY ROADSHOW VISITED VARIOUS

COMMUNITY VENUES BETWEEN 10am-4pm OVER TWO WEEK PERIOD

• Jordanthorpe Health Centre

• Beech Hill Intermediate Care Facility

• Lightwood

• Firth Park Health Clinic

• Manor Health Clinic

Gift of Time with a Free Shoe Shine!

WHAT DOES DIGNITY MEAN TO YOU…?

DIGNITY CHAIN!

• 33 METERS OF P&CS DIGNITY CHAIN

• 220 PATIENT & STAFF RESPONSES

EXAMPLE OF RESPONSES

‘Dignity is the thing you cant see, but need to preserve…treating people with respect…preserves dignity’

‘Dignity is having my wishes respected, being taken seriously, having opportunity to express myself and make a contribution to my community so that I feel valued’

‘Having dignity means being comfortable ,being comfortable means swift recovery’

Ask + Listen+ Understand+ Act = Dignity

ANALYSIS OF RESPONSE THEMES

25%

21%

18%13%

12%

12%

10%

6%

6%5%

25% Treated as an individual21%Kindness / compassion18%Treat others as wish to be treated yourself13%Communication / listening12%Maintaining privacy12%Respecting other people's values10%Politeness / courtesy6%Maintaining independence6%Feeling valued5%Offering choices

DH DIGNITY IN CARE CAMPAIGN

Recruitment of Dignity

Champions169

CHAMPIONS!!!

ACHIEVEMENTS• Patient Experience & Engagement

Group

• Patient Opinion

• Resources Training/Promotional

• Scoping Exercise

• Network of Dignity Champions

• Dignity Action Day - 2013

RECOMMENDATIONS• Promote Patient & Experience &

Engagement Group• Utilise pool of training/promotional

resources• Develop dignity preserving

strategies• Develop dignity & respect training

awareness session• Implement 15 Steps Challenge –

Quality from a Patients Perspective

‘Most Caring Workforce!’

THANKYOU!