prevention of conflict tools ver2

Effectively Managing Conflict in the Workplace

Tuesday, 7 December 2010

Laurence Yap               Sr Manager of Learning and OD

Conflict Prevention Tools

Tuesday, 7 December 2010

       Laurence Yap        Sr Manager of Learning and OD

CONTENTS

Personal PreventionEffectiveness

Third WayFeedback

Team PreventionPost Mortem

Performance Analysis

Personal Prevention

• Concept     Effectiveness, ThirdWay

• Feedback• Receiving Feedback

Team Prevention

• Focus on Improvement, not blaming    Post Mortem

• Explore issues together    Performance Analysis

Effectiveness6

Lazy Man Way

• Effective way – Not right or wrong• Using the least resources• Adopt the least people, time, money and 

resources• Stubborn – end results, Approaches - Flexible• Alternate Ways – Six Thinking Hats, Plus Minus   Interesting

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Third Way8

3rd Way

• Focus on End Results• Do not kill ideas• Combine Strengths• Alternates: OPV

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Giving Feedback10

3rd Way

• Focus on End Results• Do not kill ideas• Combine Strengths• Alternates: OPV

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Receiving feedback12

Receiving 

• Take risks• Thank them• Opportunities to inmprove• Open minded• Flexible

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Receiving 

• Admit (serious)• Spell out your next action plan• Solicit ideas• Let me think about it• Good ideas, I have never thought of that• Thank them

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Post Mortem15

Ground Rules

• Focus on issues, not on the person• One person talk at a time• Confidentiality• Hand  Phone off

Process

1.Ground Rules2.Success factors –      What did  we do well?

Process

1.Ground Rules2.Success factors –      What did  we do well?3. Development     What can we improve

Process

1.Ground Rules2.Success factors –      What did  we do well?3. Development     What can we improve?4. Next action plan     What are we going to do     next?

Performance Analysis

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“take the first step in faith. You do not have to see the whole Just take the first step.”

Martin Luther King

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