presentation cloud telephony & ivrs based daily monitoring system from sudhanshu tripathi
Post on 14-Jul-2015
787 Views
Preview:
TRANSCRIPT
1
Cloud Telephony and IVRS based Daily Monitoring System:
A Revolutionary Approach for Monitoring Government Programmes
Nomination & Presentation by
Sudhanshu Tripathi, Chief Finance Officer,
Mid Day Meal Authority, U.P.
e-mail: stripathi_99@yahoo.com, Ph +91 94150 14378
A New Tool of Monitoring
• Revolutionary System of Data collection, Monitoring & Intervention for huge programmes
• Output on Real time basis• MIS & DSS built into the System• Successfully implemented since Jun’10 for Mid
Day Meal scheme in 1.52 lac schools – Tracks number of students actually fed daily– Tracks number of schools not serving meals
3
Background• Objective
– Making School as the basic unit for information flow & monitoring rather than district
– Bridging gaps in monitoring due to problems inherent in conventional system of monthly/ quarterly reporting
• Concept note submitted in 2007 focused on interface between computer and telecom for developing Monitoring System based on toll-free sms
• Limitation of sms based solution: toll-free sms across networks not possible
• Feasible solution for access of data on real time basis: via Cloud Telephony & IVRS (Interactive Voice Response System) through an Out Bound Dialing 4
MDM: The Scheme• A GOI scheme for providing cooked meal to children
studying in schools• Implementation in U.P. – PS & UPS• GOI norms of food-grain & cooking cost followed• About 1.52 lac schools & 137 lac students availing
MDM on daily basis• An Autonomous MDM Authority functioning at State
level for monitoring• District Magistrate as the District level Nodal Officer
with Basic Education Officer to assist4
Conventional Reporting structure• Monthly basis of reporting • MDM register at school/ block/ district level for
monthly physical & financial information:• The schools fill up the number of students availing mid
day meal on daily basis in the school level MDM register. This number is taken from the attendance register;
• The data provided by schools is supposed to be compiled at the block level and further at the district level;
• The district office submits the district-wise data so compiled to the MDMA on monthly basis through online on www.upmdm.org
• QPR generated through the system5
Problems in Conventional System of Info - Flow
• School-wise report not available at the district/ state level
• The time lag in data flow leading to – Scope for data manipulation– Chances of excess physical/financial reporting– Delay in remedial action– Efficacy of the system jeoparadised – Defaulting schools’ info in next month only
• Physical inspection/ monitoring of the scheme presently based on random selection basis and not on exception basis 6
DMS: How….. • DPR developed• Project assigned on turn-key basis• Codification of about 1.52 lac schools done• Mobile numbers of about 4.5 lac headmasters,
Asst. Teachers, Shiksha Mitras collected• Operational Manual published & distributed to all
the teachers in the State• Online demo/ training conducted in all the 820
blocks of the State• Real-time data collection started in June’10 …
within two months of record time of assigning the project 7
Implementation of the System
• IVR calls from 89066 11111• Teachers to reply to the IVR calls for informing number
of students availing MDM on that day• Info to be given by way of keying-in on one’s mobile
phone• In case one misses out replying to the IVR call, one needs
to give a missed call to the same no. • The System will call back on its own within 5 minutes of
the missed call• “0” info means the meal not served• Helpline/ Toll free No. 1800 1800 666, • MIS available on www.upmdm.in
8
Technical Details and Configuration• For Large Volumes of Data Collection and analysis
innovative ICT solutions deployed are – Telephony Cloud - IVRS - Hindi Text To Speech– Internet - Datacenter
• Accordingly, Project Solution Components used are– Telephony Cloud and IVRS– Hindi text to Speech technologies– SMS Alerts and SMS Gateway– Cloud Computing Platform with Web Based PaaS / SaaS/
IaaS– Call Center (both inbound and outbound)– Toll Free Helpline (18001800666)– Data-center (Tier III)– DR (Disaster Recovery Site)
• Nowhere else these technologies have been deployed for reporting.
9
Major Challenges & Solutions• Challenges
– How to ‘pull’ data from teachers!– How to ensure that for providing data through their own
mobile, no expenses are involved!– How to motivate teachers!– Sustainability through local & administrative support– Intervention required for specific schools not serving
MDM• Solutions
– Outbound Dialing – Online demo/ training conducted in all blocks– Teachers association taken into confidence– Decision taken to call up SMCs– Log-ins to Commissioners/ DMs/ BSAs & Alerts 10
Innovative Features• A Paradigm shift in Reporting System• Hallmark of the New Tool: Process Innovation
– Removes time-lag in data-flow – Monitoring based on Exception reports rather than Random
selection – Quick & Pointed Remedial action – Data manipulation done away with
• IVR calls from a Virtual number on teachers’ mobile• Teachers key-in no. of children availing meal on their
mobile; ‘0’ means no meals• System of repeat calls/ reminder SMS/ calling other
teachers of the school/ call escalation 12
Innovative Features….. contd.• Data ‘pull’ vis-à-vis data ‘push’ • Real Time Performance Evaluation possible• Teacher not to spend a single paisa/ No
mobile phones required to be given• Monthly verification of data fed• From Info-paucity to Info-wealthy• Objective inputs for Policy Making • Simple/ Feasible/ Replicable• Daily MIS for MDM at District/ Division/ State
on www.upmdm.in 13
Success & Impact: QuantitativeNo. of Schools data received
from
No. of schools meal was not
served
Percentage
Jul 1, 2010 to Sep 30, 2010
97,359 27404 28%
Jan 1, 2011 to Mar 31, 2011
1,06,321 14123 13%
Apr 1, 2011 to May 20, 2011
1,26,615 14904 12%
Aug 1, 2011 to Sep 23, 2011
1,31,469
6764
5%
13
Success & Impact: Qualitative• Target Community: 1.22 crore children who
should avail meal daily• No. of schools not serving meals coming down
means meals to otherwise deprived children• Knowledge of status of implementation to
public, once system goes in public domain• Social Audit: Decision taken to call SMCs • Enhanced community ownership of MDM
Scheme
14
Status before the implementation of the initiative
Status after the implementation of the initiative
Key result areasInformation about schools not serving MDM
No authentic information available Exact information available daily
Information about schools not serving MDM
Compiled information available month wise
School wise information available on daily basis
Immediacy of intervention Not possible Possible, based on objective criteria
Key performance indicatorsPeriodicity of information Monthly/quarterly Daily
Level from which information made available
District School i.e. the actual level of implementation
System of alerts Not available Alerts available to higher ups for remedial action
Quality of data Compiled monthly Real time data
Transparency Information often based on percentage basis
Transparent, actual information available
Socio-economic impact parametersKnowledge of status of implementation to public
Not available Possible to be made available in public domain
Social Audit Not possible Possible
Level of community ownership Low High
Beneficiaries' feedback Available, if at all, through hierarchical system
Directly available to decision makers
15
Success Stories Out of the Project• Instant info leading to check on distortion/
manipulation of data• Percent basis of consumption done away with• No. of schools not serving meals coming down• Teachers – A happy lot• Teacher communicating directly with the district/
state level administrator brings in inclusiveness• GOI approval of Action Plan 2011-12 based on
DMS data17
Future Path & Scalability…..
• Availability of information on public domain• Third Party Evaluation by calling up SMCs• Auto reconciliation of CBS accounts of schools• Uploading Inspection reports/ photos etc• Grievance redressal• Each school’s complete database for Food-
grain/CC lifted/allocated/ utilised to be built into the System
• All MPRs/ QPRs directly procured by the State Govt. & GOI from the website 18
• Monitoring on auto-pilot mode• Enough time for remedial intervention/ policy • Replication by GOI for MDM for all states• Areas/ Programmes where the New Tool can
be used– Development schemes with one/two parameters– For info of daily collection of revenue viz. for Excise,
Commercial/Entertainment Tax, Mandis etc– For daily no. of F.I.Rs, no. of Challans by traffic police,
OPD/IPD, Data from ANMs for Health Programmes etc– Surprise checks based on exception reports
Future Path & Scalability…..
19
JUST THE BEGINNING….NOT EVEN 10% OF
THE VISION
DEmO
(Login: cfo, Password: trips)
www.UpmDm.IN
20
Presented by
Sudhanshu Tripathi,
Chief Finance Officer, MDM Authority, U.P.
e-mail: stripathi_99@yahoo.com, Ph +91 94150 14378
top related