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MANAGEMENT REVIEW MEETING
QUALITY MANAGEMENT SYSTEM
Niryat Bhawan November 8 & 9, 2010
FIEO-ER JURISDICTION (E&NE)
FIEO-ER JURISDICTION (North-East)
FIEO-ER JURISDICTION-EAST(Bengal/Orissa/Bihar/Jharkhand)
FIEO ER
EXPORTERS
STATE GOVT
AGENCIES
OTHER SIMILARLY
PLACED AGENCIES
CENTRAL GOVT
AGENCIES
FIEO-ER
&
CENTRAL AGENCIES
DGFT
RBI AND COMMERCIAL BANKS
KPT
CUSTOMS
FIEO-ER
&
STATE AGENCIES
SALES TAX (VAT)
OTHER DEPARTMENTS
SUCH AS TRANSPORT. ETC
ASIDE SCHEMES
WBIDC
FIEO-ER
&
OTHER FACILITATING AGENCIES
OTHER EPC’S
ECGCEXIM BANK
CHAMBERS OF COMMERCE/CI
I/ICC/FICCI
FIEO-ER
&
EXPORTERS
MC MEMBERS
EDP STUDENTS
NON-MEMBER
EXPORTERS
EXISTING EXPORTERS
2008-09 2009-10 2010-11(Sept'10)0
2
4
6
8
10
12
14
16
18
11
17
12
Domestic
Activities Organized – A Comparative Analysis(Domestic)
Sponsorship Collected
Sponsorship Collected
0
50000
100000
150000
200000
250000
300000
2009-20102010-2010
DOMESTIC ACTIVITIES OF FIEO ER
DOMESTIC ACTIVITIES OF FIEO ER
Activities Organized – A Comparative Analysis(International)
2008-09 2009-10 2010-11(Sept'10)0
0.5
1
1.5
2
2.5
International
Participation in International Events for FIEO –ER as well as others regions
• Organized following International Events Individually
I. SAITEX Trade Fair
II. BSM Cum Delegation at Bangladesh
• Organized Jointly with MRD Department, FIEO
I. South Asian Commodity fair, Kunming
Participation Arranged for Other Regions
A. Indian Village in Bollywood and Beyond 2010 at Stuttgart, Germany (WR)
B. Canton Fair at China
C. GREAT INDIA BAZAAR Exhibition held from 14-22 August 2010 in
Almaty, Kazakhstan,
Proposed International Events
Name of the event Proposed dates & venue
Under MDA SchemeBSM in Cambodia &Vietnam Mid January 2011
International Shopping Festival for Chinese New Year, Tianjin, China (new proposal)
Jan 6 to 12,2011
Under MAI Scheme Participation in SIPREMIUM Seoul Korea(new proposal)
Coex Centre, 9-12 March 2011
Membership Revenue
Revenue from Membership5800000
6000000
6200000
6400000
6600000
6800000
7000000
6585500
6937000
6246000
2008-20092009-20102010-2011( Oct 2010)
Paid Members
Nos of Total Paid Member
0
200
400
600
800
1000
1200
1400 1278
1122
869
2008-20092009-20102010-2011
Revenue from Membership (April to October)
Revenue from Membership
5000000
5200000
5400000
5600000
5800000
6000000
6200000
6400000
5533500
6263000 6246000
April-Oct 2008April-Oct 2009April-Oct 2010
Increase/Decrease in Membership
NR ER WR SR All India
-16.00%
-14.00%
-12.00%
-10.00%
-8.00%
-6.00%
-4.00%
-2.00%
0.00%
-14.90%
-12.21%
-14.16%
-11.72%
-13.74%
% of Members Increased (Decreased)
Disadvantages of the ER
• Eastern and North Eastern Sates are underdeveloped as
compared to other Regions of India.
• Major Causes being
i. Lack of Export Awareness
ii. Less Industrialization
iii. Poor Infrastructure
Membership Drive
Registered as 31-3-2010 AS PER DGFT LIST
0
50
100
150
200
250
PTH
STH
TH
STEH
EH
22
56
28 30
94 126
161
240
PTHSTHTHSTEHEH
New RCMC processing as per QMS
2010-2011 is interim data of April-Sep’10
0
5
10
15
20
25
30
35
40
45
50
No. o
f RCM
C
0
0.5
1
1.5
2
2.5
Avg
Proc
. Day
s
2008-09 44 35 22 28 30 23 12 13 20 11 11 6
2009-10 29 16 17 18 19 16 20 14 11 10 11 8
2010-11 21 21 13 10 11 22
2008 -09 Avg Processing Days 1 2 2 1 1 1 1 2 1 1 1 2
2009-10 Avg Processing Days 1 2 0 0 1 1 2 1 0 0 1 0
2010-11 Avg Processing days 1 1 1 1 1 1
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Income from Certificate of Origin
Income from Certifcate of Orgin0
20000400006000080000
100000120000140000160000180000200000
185790172010
781502008-20092009-20102010-2011(Oct)
Certificate of Origin Issued
SAPTAGeneral
MexicoAPTA
CoO TOTAL
0
500
1000
1500
2000
2500
3000
2008-20092009-20102010-2011
Renewal RCMC processing as per QMS
2010-2011 is interim data till April-Sep’10
0
20
40
60
80
100
120
140
160
180
200N
o of
RC
MC
0
1
2
3
4
5
6
Avg
Pro
c D
ays
2008-09 151 83 85 40 24 9 4 14 52 94 63 1122009-10 188 74 71 56 40 23 26 10 53 71 84 1292010-11 168 73 83 53 24 152008 -09 Avg Processing Days 0 1 1 0 0 0 1 1 0 1 1 12009-10 Avg Processing Days 0 0 1 0 1 0 0 1 1 1 0 12010-11 Avg Processing days 6 0 2 1 0 2
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
I. Grievance Handling
II. Customer feedback report not yet sent
to HO
III. Documents Control Corrective action taken against each and reported to HO
Potential areas of non-conformance
Status of the Grievances Handled 2009-10
2009-10 Grievances Resolved UnresolvedApril 8 7 1May 1 1 June 6 3 3July 8 7 1August 14 10 4September 20 17 3October 9 8 1November 17 15 2December 15 13 2January 14 14 0February 12 11 1March 21 20 1
Status of Grievances Handled 2010-11
2010-11 Grievances Resolved Unresolved
Apr 11 7 4
May 8 7 1
June 7 6 2
July 9 5 4
August 9 6 3
Sept 8 7 1
Critical Relationship-building at the State level
FIEO,ER is an active member in the following committees:
• State Level Export Promotion Committee of West
Bengal(SLEPC)i. Orissa,
ii. Tripura and
iii. Manipur
• Joint Monitoring Cell of Kolkata Port Trust
• Advisory Committee for implementation of Haldia Trade Centre.
Events at New /Less Visited Places
• Organized Export Awareness Workshop at Bihar with Bihar Industry Association (July 2009)
• Organized Export Awareness Workshop Jharkhand with CII Jharkhand Chapter (Feb 2010)
Revive the Nodal Registration Agency Status for North-Eastern States
Export Awareness Workshops organized in 5 North-Eastern States Under EDF Scheme of Govt. Of India
Organized Yet to be organized
Funds Allotted Per Export Awareness Event: 80% of The Total
Expenses Maximum
Rs.3,20,000/-Average no's of Participants Per Events : 80 No's
Export Awareness Workshops in North-East-recommendations thereof
• FOCUS ON DEVELOPING TRADE WITH SOUTH ASIA AND SOUTH EAST ASIA BY SENDING MORE TRADE MISSIONS TO THESE COUNTRIES.
• POTENTIAL INDUSTRIES : HOSPITALITY, TOURISM AND MINES AND MINERAL
• OPERATIONALISE LCS AT SABROOM-RAMGARH AND OTHERS
• BUILDING INFRASTRACTURE AT ALL LCS
• EXCHANGE RATE BETWEEN MYANMARESE KYAT AND INDIAN RUPEE SHOULD BE MORE REALISTIC
• TRY TO OPEN BORDER TRADE WITH BHUTAN AS WELL AS IDENTIFY FEASIBLE LOCATIONS FOR OPENING BORDER TRADE WITH CHINA
• PROPOSE A SEAPARATE FOREIGN POLICY FOR NORTH EAST STATES AND ALSO HAVE IT AS A SPECIAL ZONE
• Lack of Awareness of the Members regarding I T Systems• Updating of Email ID: 457 no's e-mail Id’s updated • Target for Next 5 Months : 20% of Total No's of Paid Members
Target 25% of Total Members StrengthTotal Members as on 31-10-2010 (Paid) 865Profile Updated 37% of Target Achived 4.28
Educating members on the utility of FIEO website
Alternative Revenue Sources
• Revived EDP course at Orissa
• Revived EDP Course at Kolkata Office
• Negotiation is on with Commercial Tax Department of Govt. of West Bengal for setting up a service cell in FIEO office
Revival of Entrepreneurship Development Programme (EDP)
•EDP on International Trade in Eastern region had been discontinued from July, 2007, resulting in a financial loss of income up to the tune of Rs 2.00 lakhs per annum
•The same has been revived in Kolkata and Bhubaneswar
•The highlight of both the courses is the field-visit to Port, DGFT & Customs offices where a hands-on exercise is carried out under the guidance of their officials
•Total income earned from EDP in Eastern Region during the period April 2009-September 2010 has been Rs 7,39,607.00
REVIVAL OF EDP COURSE IN KOLKATA AND BHUBANESWAR
0
10
20
30
40
50
60
70
80
BATCH DETAILS
NO OF PARTICIPANTS
-30000
20000
70000
120000
170000
220000
270000
320000
NET INCOME
No of Participants 20 26 27 24 64 71Net income 36694 60000 68051 50992 207752 316118
Kol_Batch 1-2009-10
Kol_Batch 2 - 2009-10
Kol_Batch 3 -2010-11
Kol_Batch 4 - 2010-11
Bhub_Batch 1 - 2009-
10
Bhub_Batch 2 - 2010-
11
For the Year Ahead…….
• Revive the Nodal Registration agency status for North-Eastern States
• Increase events at new /less visited places
• Relationship-building with various Govt. Agencies at State level
• Increase participation in International Events
• Create awareness amongst Members about New Services launched
by FIEO.
• Invite non-members to FIEO events and familiarise them with FIEO’s
services
• Increase Sponsorship for FIEO’s Events
• Increase alternative revenues (other than Membership Revenue)
Proposal for Human Resource Training
• Customised Leadership Program
• Effectiveness Program (Personal effectiveness or Managerial effectiveness)
• Motivational Workshop
• Effective Communication Program/Strategic Communication Program
and – the ER Team
• P T Srinath- Dy. Director• Soma Chaudhary- Coordinator• Suman Mukhopadhyay- Coordinator• Kamal Kanta Sahoo• Juin Chaudhary• Parimal Dutta• Subrata Acharya• Manab Haldar• Ramesh Mohapatra
Thank you!
.
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