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PROFILE
IncEPtIOn
Plume Advertising has been operational since 2007. Started as a partnership firm with a team of 12.
The agency today is associated with clientele both national and international, with some of the best talent pool from the industry delivering quality services catering to wide array of communication requirements.
cORE cOmPEtEncy
Effective communication through a perfect blend of CREATIVE AND STRATEGY which make us carve a niche in providing unparalleled end to end communication solutions.
cORE SERvIcES
• Brand communication• Conceptulization, design, production and fabrication• Interactive media• 360 execution - Print / TV / Radio / Direct / Outdoor / Digital
ORganIzatIOn StRuctuRE
CoreTeam Accounts
Creative Team Studio
Stall Design &
FabricationEvents
& Production
Plume Advertising
PLumE advantagE
• Creative Team Mix
• Art and copy teams with min of 5 yrs experience
• Team experienced across verticals
• Teams winning National and International awards
KEy cLIEntS
Acer
Infinite
METRO
Johara
Ge Energy
Ge Lighting
Featherlite
Sterling Generators
Sterling And Wilson Limited
Spacewood Furnishings
Wipro Infrastructure
Novartis
24X7booking.com
acER
Acer and the Acer logo are registered trademarks of Acer Incorporated. Copyright 2011 Acer Inc. All rights reserved. All other trademarks, registered trademarks and/or service marks, indicated or otherwise, are the properties of their respective owners. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries. Windows, Windows Vista and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Product image shown here is for reference only, actual product may look different. *Conditions apply. Sales tax, Octroi and other levies extra. E&OE. Available in select stores only.
As humans, we respond to stimuli, react to actions and believe what we see. Acer takes you to another level. Acer takes you beyond seeing, hearing and typing. Touch and
feel the virtual with the latest range of Tabs, Notebooks and Ultrabooks. Touch. Feel. Be more human.
•3rd Gen Intel® CoreTM i5-3317U processor • Windows 8 Single Language • 4GB DDR3 RAM • 500GB HDD
Aspire V5 Touch starts from ` 31,999/-
ASPIRE V5
ASPIRE V5
ICONIA W510 ASPIRE S7
Presenting the Acer Touch range of Tabs, Notebooks and Ultrabooks.
Acer recommends Windows 8.
be more human. feel more human.
© 2013 Acer Inc. All rights reserved. Acer and the Acer logo are registered trademarks of Acer Inc. Other trademarks, registered trademarks, and/or service marks, indicated or otherwise, are the property of their respective owners. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries. Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Product image shown here is for reference only, actual product may look different. *Conditions apply.
Acer recommends Windows 8.
Iconia | W4The ultimate work and play tablet.
India’s first Windows 8.1 tablet#
To locate your nearest Acer Store,SMS <city name> to 9677233311
To know more call18001033311
Follow us on: www.facebook.com/acerindia twitter.com/Acer_India_Ltd | www.acer.co.in
TOUCHSUPERIOR
Range starting from `24999 onwards.
*Con
ditio
ns a
pply
.
Crunch cover at just
`2,999/-*
Includes Office Home and Student 2013 worth `4,999/-
Intel® Atom™ Quad Core Processor |HD IPS Display | 5MP rear camera, 2MP front camera
Plume.1013
Powered by 3rd GenIntel® Core™ i5 Processor.
Offer worth
`9,999/-*
(Denon headset)with Aspire S, M, P,
V5, R, E* andIconia W series.
Offer worth
`9,999/-*
(Denon headset)with Aspire S, M, P,
V5, R, E* andIconia W series.
Additional
2 yearswarranty worth
`4,000/-FREE.*
Additional
2 yearswarranty worth
`4,000/-FREE.*
Offer worth
`17,999/-*
(`8,000/- cashback* + Denon headset worth
`9,999/-) withAspire S7, R7, P3
Notebooks.
Offer worth
`17,999/-*
(`8,000/- cashback* + Denon headset worth
`9,999/-) withAspire S7, R7, P3
Notebooks.
Slimmest Ultrabook™with Gorilla Glass II. Tablet in an Ultrabook™.
Denon Headsetworth `9,999/-
1 Ezel™ hinge,multiple display modes.
© 2013 Acer Inc. All rights reserved. Acer and the Acer logo are registered trademarks of Acer Inc. Other trademarks, registered trademarks, and/or service marks, indicated or otherwise, are the property of their respective owners. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries. Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Product image shown here is for reference only, actual product may look different. Conditions apply.
Exquisite laptops, Exceptional offers.Ace
r ushers in the festive season with offers like never before.
Acer recommends Windows 8.
Aspire | S7Aspire | P3
Aspire | R7
*Cod
itio
ns a
pply
.
acER
acERacER
mEtRO
JOHaRa
InFInItE
Feb 2016
VISUAL SUPPORTAn app to prevent customer downtime
Ask for our other interestingCase Studies in Mobility.
www.infinite.commobility@infinite.com
exciting times... infinite possibilities...
exciting times... infinite possibilities...
BUSINESSCHALLENGEPrompt and efficient after-sales customer service is as important to a business’ success as are innovative and unique products. Merely a sale of the product does not determine a brand’s reputation as a reliable partner. How well the customer is taken care of after a sale, makes a lasting impression.
For an efficient and quick customer service, it is imperative for businesses to understand their customer’s complaint thoroughly and accurately, so they can recommend the best possible solution. In most cases, the helpdesk and the customer are geographically separated by large distances, which may result in a delay in solving the customer’s problem. Sometimes most trivial problems take ages to solve due to this physical barrier.
Telephonic conversations between the customer and the helpdesk technician may help resolve this matter to a certain extent but it also throws up challenges like; unclear communication of the problem, difficulty in following complex instructions provided by the helpdesk, etc... Sometimes language becomes an impediment to the communication, as does the fact that each customer’s product installation is rigged slightly different from that of the others.
This case study demonstrates how Infinite helped one business improve the efficiency of its customer service operations by at least 80%.
CASE 02
UNCLEAR COMMUNICATIONREMOTE HELPDESK SERVICES
COMPLEX INSTRUCTIONS TO FOLLOW DELAYED CUSTOMER SERVICE
To develop an application that helps the customer and the helpdesk technician to connect with each other visually despite being at different locations; thereby enabling a more trusted and clear medium of communication between the two. The application also enables:
BUSINESSObjectives
Accurate and faster understanding of the issues, as the technician has a visual feed of the problem faced by the customer
Efficiently resolve the problem remotely without having to travel long distances, saving time and energy
Quicker customer turnaround time
Provide clear and visual instructions to customer to solve their problem
www.infinite.com www.infinite.com
BUSINESSCHALLENGEPrompt and efficient after-sales customer service is as important to a business’ success as are innovative and unique products. Merely a sale of the product does not determine a brand’s reputation as a reliable partner. How well the customer is taken care of after a sale, makes a lasting impression.
For an efficient and quick customer service, it is imperative for businesses to understand their customer’s complaint thoroughly and accurately, so they can recommend the best possible solution. In most cases, the helpdesk and the customer are geographically separated by large distances, which may result in a delay in solving the customer’s problem. Sometimes most trivial problems take ages to solve due to this physical barrier.
Telephonic conversations between the customer and the helpdesk technician may help resolve this matter to a certain extent but it also throws up challenges like; unclear communication of the problem, difficulty in following complex instructions provided by the helpdesk, etc... Sometimes language becomes an impediment to the communication, as does the fact that each customer’s product installation is rigged slightly different from that of the others.
This case study demonstrates how Infinite helped one business improve the efficiency of its customer service operations by at least 80%.
CASE 02
UNCLEAR COMMUNICATIONREMOTE HELPDESK SERVICES
COMPLEX INSTRUCTIONS TO FOLLOW DELAYED CUSTOMER SERVICE
To develop an application that helps the customer and the helpdesk technician to connect with each other visually despite being at different locations; thereby enabling a more trusted and clear medium of communication between the two. The application also enables:
BUSINESSObjectives
Accurate and faster understanding of the issues, as the technician has a visual feed of the problem faced by the customer
Efficiently resolve the problem remotely without having to travel long distances, saving time and energy
Quicker customer turnaround time
Provide clear and visual instructions to customer to solve their problem
www.infinite.com www.infinite.com
PRODUCTFEATURESThe app VISUAL SUPPORT has the following features depicted in-line:
The app is available for both Android and iOS platforms (smartphones and tablets) and can be downloaded from iTunes and Google Play Store
Ability to make a call to the service desk, and then launch the app from the same phone
QR codes read for OTP
Integration with "ServiceNow" for incident updates.
EID Authentication for client’s OTP
Analytics / Statistical reports on audio/video call interactions.
Peer to Peer video call
Introducing VISUAL SUPPORT – a skype based mobile app that enables remote visual connection between the helpdesk technician and the customer. This app helps Infinite’s client to manage its customers’ expectations more efficiently while increasing their turnaround time to address customer needs significantly.
VISUAL SUPPORT has also brought in a great ROI for the client business, by helping them save both time (of their technicians) and money (spent on constant travelling), thereby enabling them to focus on solving bigger challenges and customer needs.
SolutionINFINITE’S
www.infinite.com www.infinite.com
exciting times... infinite possibilities...
A social healthplatform for seniors
HEALTHBOOK
Feb 2016
Ask for our other interestingCase Studies in Mobility.
www.infinite.commobility@infinite.com
exciting times... infinite possibilities...
www.infinite.comwww.infinite.com
BUSINESSCHALLENGEToday’s healthcare demands have become as complex and demanding as the world around us. With technology keeping a fast paced growth with information dissemination, people of all age groups have not only become more health conscious; but also demand, and in some cases require, constant monitoring and tracking of their health index. And this has become more imperative and urgent in the case of elderly patient care.
Healthcare for the elderly is a complex and demanding affair, where family members are required to keep track of a host of things like doctor appointments, health indices, and instant alert to any changes in their medical condition. But due to limited time and resources at their disposal, this kind of vigilant care is becoming nearly impossible to provide.
This case study demonstrates how Infinite helped one healthcare provider develop a solution that helps people to monitor the health care of their elderly relatives at any given point of time from anywhere in the world.
CASE 01
Timely medical aid
Complex healthcare demands
Limited tools and resources to manage complex health demands
Continuous care and monitoring
The client needed a platform which allows users to connect with their elderly relatives and also access their complete medical history and current treatment plan remotely.
The platform should also:
BUSINESSObjectives
Act as a quick medium to converse and catch up online with the patient directly
Keep track of he elderly patient’s appointments, ealth test results, medication plan, diet instructions etc.
Decrease the pressure on a single caregiver by allowing a larger group of people to share the responsibility of monitoring the health requirements of the patient
Reduce unwarranted medical experiences and expenses
Make the experience of care giving more positive and engaging
www.infinite.comwww.infinite.com
BUSINESSCHALLENGEToday’s healthcare demands have become as complex and demanding as the world around us. With technology keeping a fast paced growth with information dissemination, people of all age groups have not only become more health conscious; but also demand, and in some cases require, constant monitoring and tracking of their health index. And this has become more imperative and urgent in the case of elderly patient care.
Healthcare for the elderly is a complex and demanding affair, where family members are required to keep track of a host of things like doctor appointments, health indices, and instant alert to any changes in their medical condition. But due to limited time and resources at their disposal, this kind of vigilant care is becoming nearly impossible to provide.
This case study demonstrates how Infinite helped one healthcare provider develop a solution that helps people to monitor the health care of their elderly relatives at any given point of time from anywhere in the world.
CASE 01
Timely medical aid
Complex healthcare demands
Limited tools and resources to manage complex health demands
Continuous care and monitoring
The client needed a platform which allows users to connect with their elderly relatives and also access their complete medical history and current treatment plan remotely.
The platform should also:
BUSINESSObjectives
Act as a quick medium to converse and catch up online with the patient directly
Keep track of he elderly patient’s appointments, ealth test results, medication plan, diet instructions etc.
Decrease the pressure on a single caregiver by allowing a larger group of people to share the responsibility of monitoring the health requirements of the patient
Reduce unwarranted medical experiences and expenses
Make the experience of care giving more positive and engaging
PRODUCTFEATURESThe app VISUAL SUPPORT has the following features depicted in-line:
Introducing HEALTHBOOK - a social healthcare platform especially for the elderly. This platform has simple built-in tools to help senior citizens and their families remotely manage healthcare services like; scheduling appointments, keeping track of health reports, costs of medical care etc.
HEALTHBOOK also allows patients to connect and converse with their families, friends and social workers – thereby making this more than just another monitoring tool. Infinite has built HEALTHBOOK as a patient engagement platform rather than a patient monitoring platform.
This platform is also available as a mobile application, thereby helping families and friends to keep up with their patient engagement on the go. On the whole, HEALTHBOOK increases the quality of care and support provided to the elderly by always keeping them connected with their loved ones and caregivers.
SolutionINFINITE’S
www.infinite.com www.infinite.com
PATIENT ENGAGEMENT
PATIENT CENTRIC CARE
HEALTHBOOK
HEALTHBOOK
Medication Management
Communication / Social Support by Involving Family, Providers and Friends
Scheduling Visits
Organizing Care Plans
Content Management solutions
Search Features
Event Media recording
Care Plan Management
Notifications / Chat Services
Timeline of events
FEatHERLItE
FEatHERLItE
FEatHERLItE
24x7bOOKIng.cOm
StERLIng gEnERatORS
StERLIng
Corp. Office : 10th Floor, Universal Majestic Building, P.L. Lokhande Marg, Chembur (West), Mumbai – 400 043. Tel: +91-022-25485300 Fax: +91-022-25485331. Email: dgmumbai@sterlingwilsonpowergen.com
Regd. Office : B-2 Bussa Udyog Bhavan, TJ. Road, Sewri West, Mumbai - 400 015
Factory : Survey No.: 59, 343/1, Village Kala, Kherdi, Khanvel, Silvassa, UT of Dadra & Nagar Haveli
125 kVA - 3300 kVA
StERLIng
aLcOn
aLcOn
StaLL dESIgnS
maxtIn
PLumE advERtISIngNo.101, 1st Floor, 2nd Block, R.T. Nagar,Bangalore – 560 032. Karnataka. India.
Phone: +91.80.2333 5823 | Mobile: 98456 47468 | Email: www.john.b@plumead.com | Web: www.plumead.com
tHanK yOu
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