pliego de condiciones - mapfresoporte.mapfre.com/hfm/dat/password change instruc… · web...

Password change instructions for Mapfre’s Extranet users

(Users in entities outside Spain)

September 16, 2014

Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Contents

0. Introduction.....................................................................................................21. Expired password...........................................................................................22. How to change your password......................................................................33. Contact and Support.........................................................................................6

-1-

Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

0. Introduction

All the users registered in Mapfre’s network are required by Security laws to change their password every 60 days. Users operating in Spain are required to change their password when they access their PC once the established deadline expires. However, the vast majority of users abroad only use this username and password to access applications such as HFM, Contributor, Audimap, Share Point, etc., and therefore this manual has been prepared to detail the procedure to be followed in the event that said credentials expire.

Passwords can be changed at any moment and preferable before they expire.

1. Expired password

In some applications, users can change passwords when they wish, but in other, such as in this example (HFM), the screen below opens up after entering the username and password and you will be asked to change your password:

-2-

Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2. How to change your password

To change your password, please open your web browser and access the following web address http://extranet.mapfre.com

Then click on “Acceso a la extranet de MAPFRE”.

You will be then required to enter your username and password in a screen similar to the one below:

In this screen, please enter your current username and password, and then click on Accept.

-3-

Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2.1 If your password has expired

If your password has already expired, before you access the extranet the following screen will be shown so that you can change your password.

In this screen, you have to indicate:

1.- Account: please enter DINT000\User name2.- Old password: expired password3.- New password: new password that you want to use (this password should have at least 8 characters, and contain at least one uppercase letter, one lowercase letter and one number)4.- Confirm password: Repeat the new password.

In the event that your new password is not valid, the following screen will be shown, and you will be asked to enter your data again, entering a new password that meets the required parameters:

-4-

Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Once the password has been correctly changed, the following confirmation message will appear, and you will be able to access the HFM application using your new password.

2.2 If your password has not expired

In the event that you want to modify your password before it expires, you should follow the same steps, but after entering the username and password the following screen will be shown, instead of being directly redirected to the change password screen:

To change your password, click on “Cambio de password”and then follow the instructions in section 2.1 of this manual.

-5-

Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

3. Contact and Support

Should you have any problems to access the application or you don’t know your password and/or username, please contact the relevant person in your entity as indicated in the table below.

Country Contact Person E-MailDIRECT LINE

Germany +34915814900

Italy +34915814900

MAPFRE AMÉRICAArgentina zzlMAPAMERAdmsDAArgentina@MAPFRE.COM

Blazewicz, Matias Andres mablaze@mapfre.com.arRamirez, Ramon ramirez@mapfre.com.arSan Roman, Leandro Rodrigo rodrig@mapfre.com.ar

Brazil zzlMAPAMERAdmsDABrasil@mapfre.comMedeiros Sedran, Fabio fsedran@bbmapfre.com.brde Paula, Valdir vpaula@mapfre.com.br

Chile zzlMAPAMERAdmsDAChile@Mapfre.comCórdoba Rosson, Hugo Enrique hugo.cordoba@mapfre.clGonzalez Escobar, AntonioUrra Ormazabal, Raul Humberto raul.urra@mapfre.cl

Colombia zzlMAPAMERAdmsDAColombia@MAPFRE.COMTorres Morales, Wiligton Leandro witorre@mapfre.com.co

Costa Rica zzlMAPAMERAdmsDAcostaRica@mapfre.comSaenz, Paulo paulo.saenz@mapfre.co.cr

Ecuador zzlMAPAMERAdmsDAEcuador@mapfre.comSuarez Arévalo, Gabriel gsuarez@mapfreatlas.com.ec

Guatemala zzlMAPAMERAdmsDAGuatemala@mapfre.comHidalgo, Willians whidalgo@mapfre.com.gt

Honduras zzlMAPAMERAdmsDAhonduras@mapfre.comRodriguez, Franklyn frodriguez@mapfre.com.hn

Mexico zzlMAPAMERAdmsDAMexico@mapfre.comGarcia Ortega, Victor Manuel vmgarcia@mapfre.com.mx

Nicaragua zzlMAPAMERAdmsDANicaragua@mapfre.comArce, Harold aharold@mapfre.comRivas, Wilmer Wilmer.Rivas@mapfre.com.ni

Panama zzlMAPAMERAdmsDAPanama@mapfre.comOrtega, Alexander aortega@mapfre.com.pa

Paraguay zzlMAPAMERAdmsDAParaguay@mapfre.comRene Martinez Orella, Fermin Fernando

fmartinez@mapfre.com.py

Peru zzlMAPAMERAdmsDAPeru@mapfre.comGordillo Pescorán, Pablo Julio jgordillo@mapfreperu.com

Puerto Rico zzlMAPAMERAdmsDAPuertoRico@mapfre.comdel Pino, Jose jdelpino@mapfrepr.comOlivero, SergioZambrana, Jacinto jzambr@mapfre.com

Dominican zzlMAPAMERAdmsDARepDominicana@mapfre.com

-6-

Password change instructions for Mapfre’s Extranet users___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Republic Burgos, Hamilton haburgos@mapfrebhd.com.doFeliz, Pedro pfeliz@mapfrebhd.com.doJerez, Carlos cajerez@mapfrebhd.com.doRobles, Randy rarobles@mapfrebhd.com.do

El Salvador zzlMAPAMERadmsDASalvador@mapfre.comDíaz, Ernesto ArturoKafie Mixco, Mauricio mkafiem@mapfre.com.sv

Uruguay zzlMAPAMERAdmsDAUruguay@mapfre.comKovacs, Alejandro akovacs@mapfre.com.uy

Venezuela zzlMAPAMERAdmsDAVenezuela@mapfre.comDuque, Juan jduque@mapfre.com.ve

MAPFRE INTERNACIONALUSA zzlMAPAMERAdmsDAUsa@mapfre.com

Kozicz, PatriciaKruzewski, LindaMorris, JulieMorrison, StephenSpenard, CecileWolak, Renee

Philippines zzlMAPINTERAdmsDAFilipinas@mapfre.comSomosierra, Edgar R. ersomosierra@mapfreinsular.com

Malta zzlMAPINTERAdmsDAMalta@mapfre.comMicallef, Mark markm@middlesea.com

Portugal zzlMAPINTERAdmsDAPortugal@mapfre.comBranco, Dora DoraBranco@mapfre.ptDe Abreu Freitas, José joseabreu@mapfre.comFigueira, Rui RuiFigueira@mapfre.ptLopes, Luis LuisLopes@mapfre.ptRamos, Ricardo RicardoRamos@mapfre.ptTiago Cordeiro TiagoCordeiro@mapfre.pt

Turkey zzlMAPINTERAdmsDATurquia@mapfre.comÇakaroglu, Ari acakaroglu@mapfregenelsigorta.com

-7-