periodic bi-weekly ois-process development 07-may-15

©2014, Cognizant

Process Development : Bi-Weekly Report 07 APR 2015 - OIS

Agenda• Review of Action Items from previous meeting

• Action items

• Introduction

• Highlights

• Dashboard

• Trend Reports• Incidents• Service Requests• Change Records• Problem Records

• Discretionary Requests

• CCMS Change Records

• Review Process

• DCO

• AHS Schedule

• CMDB Updates

For Internal Use Only. Amgen Confidential. 2

Action Items

For Internal Use Only. Amgen Confidential. 3

• Review Service Now Triage Process

Holistic Overview

For Internal Use Only. Amgen Confidential. 4

4

3

4

1

Application-Tier

BRONZEGOLDCOPPERSILVER

Relationship Matrix

For Internal Use Only. Amgen Confidential. 5

Highlights

For Internal Use Only. Amgen Confidential. 6

System Number: ASN170618Business Owner: Mike WalkerService Owner: John Caldwell__________________________

Major Upgrade in-progress (7to7.5) Major Change WebLogic to WebSphere Archive Project in-progress Workday Project in-progress (SAP HR Replacement) Valogix Decommission Data Center Migration

Dashboard– Process Dev(Incidents, SRs, Problems, Changes, NC/CAPA, SOP, GMP, PAR, SAPR)

For Internal Use Only. Amgen Confidential. 7

Note: Item once highlighted & discussed in previous meeting shall not be repeated subsequent reports

Applications Incidents SRs CCMS CRs ISM CRs PRs PAR SAPR SOP NC CAPA GMP

CMMS-MAXIMO l l l l l l l l l l l

Incidents: Current State

For Internal Use Only. Amgen Confidential. 8Ageing bucket : P2 (>8H), P4 (<=7D,>10D), P5 (22-30D)

Incidents: Breakdown

For Internal Use Only. Amgen Confidential. 9

Incidents Description Phase CommentINC0386673 MAXIMO BIRT: Eclipse Reports on LNX31 deployed node 21903 (PRB0004960 ) Awaiting Other Closure PhaseINC0393805 SuiteReq Access Issue Awaiting Other Closure PhaseINC0394873 MAXIMO PMs Failure to Generate Awaiting Customer Response Closure PhaseINC0395731 MAXIMO Vendor Brammer not showing for Breda NETB Resolved Closure PhaseINC0405564 MAXIMO Error bmxaa4214e work order error (unknown error has occurred) error > Resolved Closure PhaseINC0413335 MAXIMO - Performance Degradation Awaiting Customer Response Closure PhaseINC0414023 MAXIMO - Login Issue after Changing Password Awaiting Customer Response Closure PhaseINC0415470 MAXIMO - CiM Issues In Progress Visual Assignment

Service Request: Current State

For Internal Use Only. Amgen Confidential. 10

Service Request: Breakdown

For Internal Use Only. Amgen Confidential. 11

Requests Description Service Level Stage Phase CommentRITM0928472 MAXIMO PM 443902 (INC0289655) Breached Fulfillment In Progress

Should be ClosedRITM1039298 MAXIMO Table values Discrepancy INVENTORY & INVCOST regarding CONTROLACC Near Breach Fulfillment In Progress

Should be ClosedRITM1183546 MAXIMO WO Print Report Issue (INC0375161) Near Breach Fulfillment In Progress

Should be ClosedRITM1200860 MAXIMO Turn on audit trail Breached Fulfillment In Progress

Should be ClosedRITM1283489 Xmit Transaction (Work Order 34982015) failure Achieved Fulfillment In Progress

Should be ClosedRITM1283715 MAXIMO Work Order Processing Achieved Completed Completed

Should be ClosedRITM1295195 MAXIMO tool activation error Within SLA Fulfillment In Progress

RITM1296573 Mobile WrkMgr Within SLA Fulfillment In Progress

Change Requests: Current State

For Internal Use Only. Amgen Confidential. 12

Change Requests: Breakdown

For Internal Use Only. Amgen Confidential. 13

Changes Description Phase CommentCHG0028984 MAXIMO Archival Project Deployment

 CHG0036789 UPGRADE Project: CMMS System:   version 7.1.1.7 to version 7.5.0.6 Assessment

 CHG0037341 Please copy from the attached workbook all documents from source to destination... Closure

 CHG0037516 MAXIMO Turn on audit trail Test Being closed.

CHG0039149 Data fixes related to Incidents INC0398023 & INC0401291 Closure 

CHG0039200 MAXIMO Vendor Brammer not showing for Breda NETB Closure 

CHG0039881 User Account Modification:  Staff Id 31895 Closure 

CHG0040031 MAXIMO table truncating: intjmsds.intcqinmif2x29123wlstore Closure 

Problem Records: Current State

For Internal Use Only. Amgen Confidential. 14

Problem Records: Breakdown

For Internal Use Only. Amgen Confidential. 15

Problems Description Phase Comment

PRB0003931 USRI experiencing Intermittent access problems Awaiting Closure To  Be Cancelled

PRB0003932 MAXIMO/WEBLOGIC files consuming storage Investigation Complete Awaiting Closure

PRB0005463 Architectural Issue Node 29103 on LNX 31 Investigation Complete Awaiting Closure

Service Now Discretionary Requests

For Internal Use Only. Amgen Confidential. 16

Change Control: Current State

For Internal Use Only. Amgen Confidential. 17

CCMS CMMS UPDATE

Security Access: Review

For Internal Use Only. Amgen Confidential. 18

This Application is in the decommissioning phase.

Data Center Migration Update

For Internal Use Only. Amgen Confidential. 19

DCO Migration Schedule

AHS 2015 Schedule

For Internal Use Only. Amgen Confidential. 20

CMDB Updates

For Internal Use Only. Amgen Confidential. 21

Name Metric description BO Service Owner SO Escalation SCA Approval Date Validated CI Verified Outage Notification Install StatusCMMS - Maximo 5.2 Ireland Database 17. CI Is Verified Mike Walker John Caldwell Will Waggoner C   Yes No dl-CMMS-Support-

Team@Amgen.comProduction

maximo.amgen.com - prod 17. CI Is Verified Mike Walker Latha Attanti Will Waggoner B 30-Aug-12 No No IS - Outage Operations CMMS Productionmmwm (Syclo) 16. Business Service Validated Status Is Correct Mike Walker John Caldwell Will Waggoner B 21-Nov-13 No Yes   Productionmmwm (Syclo) 18. Outage Notification Not Null Mike Walker John Caldwell Will Waggoner B 21-Nov-13 No Yes   Productionmmwm (Syclo) 21. Business Service Used By Locations Not Null Mike Walker John Caldwell Will Waggoner B 21-Nov-13 No Yes   ProductionValogix Inventory Planner 21. Business Service Used By Locations Not Null Mike Walker Harmik Begi Will Waggoner B 21-Nov-13 Yes Yes cmms-support@amgen.com Production

Thank You.