perceptions of libqual the experiences of library directors, administrators & university...
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Perceptions of LibQUAL
the experiences of library directors, administrators &
university libraries in Ireland
Ciara.McCaffrey@ul.ie
Many different
approaches
Analysis
Interpretation
Benchmarking
Disseminating the results
Action plan
Action plan
What changed?
Library as place
Information Control
Affect of Service
Operationalor
Strategic?
Catalyst for change?
Overall experience
Challenges for administrators
Challenges for directors
In conclusion…
Thank you
McCaffrey, Ciara (2013, in press), LibQUAL in Ireland: Performance Assessment and Service Improvement in Irish University Libraries, Journal of Academic Librarianship.
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