"people encouragement and motivation- al forsan system in sca' by ali fadhlani

AL FORSANEmployee Recognition Program

Ali Redha FadhlaniHead of Organizational Excellence department

4/3/2012 www.sca.ae 1

Agenda

About SCA

Why Employee Recognition Program?

SCA Management requirements

AL FORSAN Program

www.sca.ae 2

Securities and CommoditiesAuthority

Securities and Commodities Authority was established in 2000to supervise and monitor stock markets in UAE.

The Vision: Leadership in developing the capital market andcontributing to national economy growth.

The Mission: To protect investors and enhance the principlesof sound and fair practices, and to improve the efficiency ofUAE capital markets through the development of thenecessary legislations, the enhancement of supervisoryregulations and the development of investment and legalawareness.

www.sca.ae 3

Strategic Objectives

Developing a supervisory system of work at the SCA inaccordance with the best international practices.

Developing legislations that regulate business activities in theUAE capital markets.

Excellence and creativity in providing services to all parties inthe capital markets.

Developing and providing the central/non-centraladministrative services with utmost transparency andefficiency.

4/3/2012وحدة متابعة اإلستراتیجیة وتطویر األداء 4

Excellence @ SCA

• Emirates Government Excellence Award:

Best Entity Award 2010 (Below 900 employees)

Best Entity for Performance Monitoring 2010

5www.sca.ae

Why Employee Recognition

Enhanced performance & productivity

Increase loyalty and feeling of belonging to the organization

Create positive work environment

Recognize desired behaviors & Develop Employees

6www.sca.ae

Link to EFQM Excellence Model®

7www.sca.ae

Leadership

People

Strategy

Partnership&

Resources

Processes,Products &

Services

PeopleResults

CustomerResults

SocietyResults

KeyResults

ENABLERS RESULTS

LEARNING, CREATIVITY & INNOVATION

Link to EFQM Excellence Model®

8www.sca.ae

People PeopleResults

1d: Leadersreinforce a cultureof excellence with

org. people

3a:People planssupport the org.

Strategy

3b:People's knowledgeand capabilities are

developed

3e: People arerewarded,

recognised andcared for

3c: People are aligned,involved andempowered

3d: Peoplecommunicate

effectivelythroughout the org.

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Employee Satisfaction Survey

74.0%

75.0%

76.0%

77.0%

78.0%

79.0%

80.0%

81.0%

2009 2010

80.2%

76.1%

Employee Satisfaction on recognition

www.sca.ae

Management Requirements

Approach should include all employees with focus on lowergrades.

Approach should be transparent and creates competition allover the year.

Approach should have clear criteria.

Approach should allow recognition of employees differentpositive initiatives.

Approach should involve VPs and department heads.

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Rewarded Categories

Emirates Government Excellence Program

Employee of Department

Employee of Division

Excellence Echo

The Fares (The Knight)

Best Department

Long Service Award

Best Team

Unknown Soldier12

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Employee of Division

Employee of the department (20 points)

Suggestion (As per the suggestion committee evaluation)

A year in service (10 points on 31st December)

Support to others (Points granted by department heads)

Annual AppraisalGood 15 pointsVery Good 25 pointsExcellent 35 points

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Suggestions

The Suggestion Committee at SCA evaluates each suggestion

on following criteria on scale of 1-5:

Services Improvement

Amount saved

Improvement of customer satisfaction

Improvement of employee satisfaction

Social or Global impact

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Suggestions

Points awarded as follow

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Total scorePoints Awarded

From To

0 5 5 Points

5 10 10 Points

10 15 15 Points

15 20 20 Points

20 25 25 Points

Support to others

Each department head has 25 points on monthly basis that

can be awarded to employees out of his division

Each VP has 30 points every six months that can be awarded

to employees out of his division

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Electronic System

18

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Support to other

19

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Support to other

20

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Rewarding Employees

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4/3/2012وتطویر األداءاإلستراتیجیةوحدة متابعة 22

Employee Satisfaction Survey

70.0%

72.0%

74.0%

76.0%

78.0%

80.0%

82.0%

84.0%

86.0%

88.0%

2009

2010

2011

80.2%

76.1%

87.7%

Employee Satisfaction on recognition

وتطویر األداءاإلستراتیجیةوحدة متابعة 234/3/2012

In Road of Excellence, There is nofinish line

Mohammed Bin Rashid Al Maktoom