payments revolution part ii: payment experience · introducing,' amazon g nacha payments...
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Payments Revolution Part II:
Payment Experience
Shawn Princell
President
Cash Flow Solutions
Brian Dao, AAP
Assistant Vice President
Commerce Bank
Operations: Manual Tasks
Data Empowers Experience
Is the new payment experience
not an experience at all?
New Expectations
Share Your Experiences
Connected Commerce
Conversational
Payments
Evolution in Payments
Do you use a digital wallet?
Digital Wallets Timeline
What
happened
to MCX?
ACHThe Bacon of Payments?
Repackaged for ConvenienceMeet New Market Demands
Same Rails, New Experiences
33%
82%
92%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Millennials have a Credit Card U.S. workers are paid via ACH Americans have a Bank Account
Payment Trends
Faster Disbursements
Who is your customer?
How can your organization impact
the payment experience?
Additional Discussion
Shawn Princell
President
Cash Flow Solutions
Brian Dao, AAP
Assistant Vice President
Commerce Bank
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