payback or mission driven? - european commissionec.europa.eu/environment/emas/pdf/stc/9. emas case...

Sustainable tourism in practice:Payback or mission driven?

H i g h L e v e l C o n f e r e n c e o n S u s t a i n a b l e T o u r i s m M a l t a , M a y 2 0 1 7

1 . W H O A R E W E

2 . N U M B E R S & F A C T S

3 . 1 2 Y E A R S O F E M A S

4 . W O R L D T R E N D S

5 . P A Y B A C K o r M I S S I O N

6 . C H A L L A N G E

WHOARE WE

WHO ARE WE

/ OWNED BY THE OCEANO AZULFOUNDATION, A NON-PROFITORGANIZATION (since 2015)

/ PUBLIC AQUARIUM WITH TWOEXHIBITIONS

• Permanent exhibition – One Ocean• Temporary exhibition – Forest

underwater

/ FIVE EDUCATION ROOMS/ ONE AUDITORIUM/ THREE RENTAL ROOMS (30 – 200

people)/ THREE RESTAURANTS/ ONE SHOP

OUR MISSION

/ TO ENCOURAGE PEOPLE TO LEARNMORE ABOUT THE OCEANS ANDMAKE ALL CITIZENS AWARE OF THEIRDUTY TO CONSERVE THEIR NATURALHERITAGE, BY CHANGING THEIRBEHAVIOUR.

NUMBERS& FACTS

NUMBERS & FACTS

/ OPENED IN 1998

/ ISO9001 AND ISO14001 SINCE 2003

/ EMAS SINCE 2005

/ 55 STAFF + 70 OUTSOURCING

/ 75.000 FOLLOWERS ON FACEBOOK

/ 1.460.000 VIEWS ON YOUTUBE

/ 11.000 FOLLOWERS INSTAGRAM

/ BEST AQUARIUM IN THE WORLD BY

TRIPADVISOR TRAVELER'S CHOICE (2015)

VISITORS

> 21 Million Visitors

951 543952 580

901 912920 084

986 703

1 148 658

1 264 952

850 000

900 000

950 000

1 000 000

1 050 000

1 100 000

1 150 000

1 200 000

1 250 000

1 300 000

2010 2011 2012 2013 2014 2015 2016

VISITORS

% ADULT % CHILD % SENIOR

% PORTUGUESE % TOURISTS

70 945

75 195 76 528

72 549

66 403

71 840

109 582

60 000

70 000

80 000

90 000

100 000

110 000

120 000

2010 2011 2012 2013 2014 2015 2016

EDUCATIONAL PROGRAM

> 960.000 participants

CONSERVATION

/ PROJECTS FINANCED WITH SEED MONEY

• EEL, RIVER EEL, HAMMERHEAD SHARK, SUNFISH

SEAHORSES, SEA-TURTLES, SEAGRASS BEDS, AMPHIBIANS,OCTOPUS, AMAZON FRESHWATER FISH…

/ INAQUA CONSERVATION FUND BY

ODL AND NGC• SEAHORSES, DEEP REEFS, FRESH WATER BIVALVES,

MARINE BIRDS CAPTURE REDUCTION

/ GULBENKIAN/OCEANÁRIO AWARD

• COLLABORATIVE GOVERNANCE OF MARINE

PROTECTED AREAS (PORTUGAL), MARINE

BIODIVERSITY IN PEMBA (CABO DELGADO,MOZAMBIQUE)

/ ECOMARE – MARINE ANIMAL RESCUE

CENTRE

12 YEARS OFEMAS

MILESTONES

/ MAY 1998 – OPENED

/ DEZ 2001 – QEMS DEVELOPMENT STARTS

/ JUL 2003 – ISO9001 & ISO14001

/ DEZ 2004 – EMAS

/ ISO9001 AND ISO14001 SINCE 2003

/ EMAS SINCE 2005

IMPLEMENTATIONS PLAN

Predicted: 14 months Real: 18 months

DIFFICULTIES

/ TIME CONSUMING

/ NEEDS STAFF TRAINING

/ COST

ADVANTAGES

/ INCREASED RESPONSABILITY

/ CLIENT & MISSION FOCUSED

/ SYSTEMATIZED PROCESSES AND ACTIVITIES

/ KNOW-HOW IS PROPRIETY OF THE

ORGANIZATION

/ BEST PRACTICES EXAMPLE ORGANIZATION!!!

/ ENVIRONMENTAL IMPACTS MONITORED,CONTROLLED AND REDUCED

WORLDTRENDS

HUMAN POPULATION GROWTH

Population Reference Bureau & UN

HUMAN POPULATION GROWTHLESS DEVELOPED VS MORE DEVELOPED

UN, World Population Prospects, 2005

EUROPE’S POPULATION2007-2050

United Nations

TROURISM GROWTH (ARRIVALS)

(WORLD TOURISM ORGANIZATION, UNWTO)

FOOD DEMAND

(FAO, ESA WORKING PAPER N. 12-03)

(WORLD RESOURCES INSTITUTE)

CARBON DIOXIDE/ CO2 EMISSIONS WILL INCREASE BY 130% BY

2050 (INTERNATIONAL ENERGY AGENCY)

(INTERNATIONAL ENERGY AGENCY)

PLASTIC-WASTE/ 80% OFF ALL MARINE LITTER IS PLASTIC

/ AN ESTIMATED EIGHT MILLION METRIC TONS

OF PLASTIC WASTE LEAKS INTO THE OCEAN

EVERY YEAR. ACTION IN JUST FIVE COUNTRIES

COULD STEM THAT TIDE.

(MCKINSEY&COMPANY)

PAY BACK orMISSION

PAY BACK

EMAS & ISO14001 at Oceanário/ ACCORDING TO SILVESTRE (2013)

INVESTMENTS IN ENERGY AND WATER

CONSUMPTION REDUCTION CONTRIBUTE

FOR A BETTER PROFIT OUTCOME AND A

BETTER ENVIRONMENTAL PERFORMANCE

/ SYSTEMATIC IMPROVEMENT

/ 20 YEARS OF LEGAL COMPLIANCE

/ REPORTED GOVERNANCE

SPECIFIC CONSUMPTION

MORE THAN BUSSINESS/ GENERALLY, REVENUE EFFICIENCY FOLLOWS

REPUTATIONAL EQUITIES (SO WORKING TO

INCREASE REPUTATIONAL EQUITIES TENDS TO

POSITIVELY AFFECT REVENUE EFFICIENCY)/ PEOPLE WANT TO VISIT ORGANIZATIONS THAT

ARE MORE THAN JUST “A BUSINESS”.

Colleen Dilenschneider, 2014

FUTURE

/ TOURISM INDUSTRY IS ONE OF THE WORLD´S

MOST POWERFUL AND GROWING

INDUSTRIES

/ CONNECT PEOPLE TO NEW CULTURES,EXPERIENCES AND INSIGHTS

/ LEAVE IT BETTERColleen Dilenschneider, 2014

CHALANGE

CHALLANGEN O W I S T H E T I M E !

/ BRINGING LEADERSHIP AND A STRATEGIC FOCUS

ON ENVIRONMENTAL SOLUTIONS

/ DEMANDING REAL AND MEANINGFUL

COMMITMENTS FROM NATIONAL

GOVERNMENTS, GOVERNORS, AND MAYORS TO

SET AND ACHIEVE AMBITIOUS ENVIRONMENTAL

PRACTICES./ NEW MEANINGFUL POLICIES

• ELIMINATE PLASTIC USAGE

• SUSTAINABLE FOOD POLICIES

• WATER

• POWER

• WASTE- MANAGEMENT

/ LESS IS MORE

O A F B O A R D M E E T I N G

OCEANÁRIO DE LISBOA

WE WRONGLY THINK THAT NATURE NEEDS US TO WORRY ABOUT HER.WE WRONGLY THINK THAT NATURE NEEDS US.WE NEED NATURE.IF WE DISAPPEAR, NATURE WOULDN´T EVEN NOTICE…

WE THINK WE ONLY CARE ABOUT OURSELVES.JUST ANOTHER WRONG THOUGHT…WE DON'T EVEN DO THAT.

M i g u e l T i a g o d e O l i v e i r am o l i v e i r a @ o c e a n a r i o . p t

© O c e a n á r i o d e L i s b o a , 2 0 1 7