patients and families helping patients and families: how to become engaged and have meaningful...

Patients and Families, helping patients and families- how to become engaged and have meaningful involvement as an advisor

Cindy Dumba and Heather ThiessenFAMILY AND PATIENT ADVISORS

www.qualitysummit.ca

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Faculty/Presenter Disclosure

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Disclosure of Commercial Support• Not Applicable

Mitigating Potential Bias• This presentation has no bias

All about us ……………….

Cindy Dumba

Heather Thiessen

Patients First Review was our wakeup call

It is exciting to know that the future in healthcare improvements will include patient’s and or families…TRUST US for we want it to work for all just as much as you do…

Describing an Elephant

Lip Service vs. Meaningful Engagement

Engagement on Advisory Councils

• Children’s Health Services - Dubé Centre• Heart Health -Aboriginal Peoples• General Medicine - Surgical Services• Critical Care - Renal Services• Emergency Department - Humboldt Hospital• Neurosciences - Home Care• Rehabilitation - Oncology• Long Term Care

Awareness & Community Building

Finding our voice

Education

Highlights

Continuous Improvement

Lessons Learned

Questions?

Contact Me:Cindy Dumba and Heather Thiessen

cindydumba@yahoo.ca and hrthiessen@gmail.com

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www.qualitysummit.ca

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