partnering for the win - · pdf filevice president, talent acquisition research. april 29,...

Partnering for the Win

Robin Erickson, Ph.D.Vice President, Talent Acquisition ResearchApril 29, 2015

Recruiters and Hiring Managers Align for Results

Meet Our Panelists

The Importance of Hiring Manager Relationships

Stories from the Front Line:– Blue Cross Blue Shield of Michigan– W.W. Grainger– Illumina

Agenda

Panelists

Celia Harper-GuerraGlobal Head of Talent Acquisition

Illumina

Marty BelleVice President, Global Talent

Acquisition and Inclusion & DiversityW.W. Grainger

Stefanie ThorntonDirector, Talent Acquisition

Blue Cross Blue Shield of Michigan

Copyright © 2015 Deloitte Development LLC. All rights reserved.3 IMPACT 2015 THE BUSINESS OF TALENT® Copyright © 2015 Deloitte Development LLC. All rights reserved.3 IMPACT 2015 THE BUSINESS OF TALENT®

The Importance of Hiring Manager RelationshipsAligning for Results

• Focus group discussion with 10 senior talent acquisition leaders• An extensive, quantitative survey completed by 297 talent

acquisition professionals across industries– 46% were small– 30% were medium– 24% were large

• Rigorous statistical analysis of TA performance drivers and maturity

• In-depth validation interviews with senior talent acquisition leaders

– 38% were global– 21% were multinational– 41% were national

Source: High-Impact Talent Acquisition, Key Findings and Maturity Model, Bersin by Deloitte, 2014

High-Impact Talent Acquisition Industry Study

Hiring Manager

Relationships

Candidate Pool

DevelopmentSocial Media

CampaignRecruiter Training

Governance & Decision Making

Employee Referral Program

TA Program Management

Optimized TA Technology

Diverse Candidate

SlatesEmployment

BrandingAssessment

Against Requirements

Reporting & Analytics

Talent Acquisition Performance Drivers

Top TA Performance DriverRelationships with Hiring Managers

Recruiter Relationships with Hiring Managers Maturity

NEW in July! Improve Recruiter and Hiring Manager Relationships Playbook

Service Level Agreement Form

Hiring Manager Satisfaction Survey

Recruiter Communication Templates

Position Intake Form

Talent Acquisition Maturity Assessment: Hiring Manager Relationships

Reports Performance Support Materials

How to Conduct a Recruiting Strategy Kick-off Meeting

Establishing Accountability and Trust between Recruiters and Hiring Managers: Creating In-

House Service-Level Agreements

Partnering with Hiring Managers: How Recruiters Can Improve Talent Acquisition

Performance

Case Study: Illumina

Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association.

Partnering for the Win: Recruiters and Hiring Managers Align for Results

IMPACT 2015

About Us• BCSBM is an independent licensee of the BCBS Association• Nonprofit mutual insurer based in Detroit, MI• 4.5 million Michigan members / 665,000 out of state members• 4th consecutive year of membership growth• 7500 employees • Historic year of change (ACA, Health Insurance Marketplace)

Our Journey to Strategic• Put technology in place – Taleo ATS• Strategically align recruiters to customers so that they understand

their needs, goals and overall fit• Quality of intake meetings, establish soft SLA’s• Recruiters become part of interview team & hiring managers

become part of recruitment team• Provide high quality candidates• Produce quantifiable data the business and HR can use • Implement survey touchpoints• What matters to the business??

Ratio Reporting Sample (funnel style)

W.W. Grainger

Marty BelleVice President, Global Talent Acquisition and Inclusion & Diversity

W.W. Grainger, Inc.

Company Snapshot

Multichannel Business Models

JourneyReactive Recruiting Bench Interview Days

Post & Pray Robust Sourcing Strategy

Farmers Hunters

Order Takers Business Partners

Third Party Search Internal Search Function

Grainger Talent Acquisition and Business Partnership

• Establish a Relationship• Treat the Hiring Executive Like a Client• Demonstrate Credibility• Build a Service Level Agreement• Communicate• Ask for Feedback

Lessons Learned

• Business partners misunderstanding of sourcing time line

• Quality of intake session is the most critical process component

• Mind shift required

Illumina

© 2014 Illumina, Inc. All rights reserved.Illumina, 24sure, BaseSpace, BeadArray, BlueFish, BlueFuse, BlueGnome, cBot, CSPro, CytoChip, DesignStudio, Epicentre, GAIIx, Genetic Energy, Genome Analyzer, GenomeStudio, GoldenGate, HiScan, HiSeq, HiSeq X, Infinium, iScan, iSelect, ForenSeq, MiSeq, MiSeqDx, MiSeqFGx, NeoPrep, Nextera, NextBio, NextSeq, Powered by Illumina, SeqMonitor, SureMDA, TruGenome, TruSeq, TruSight, Understand Your Genome, UYG, VeraCode, verifi, VeriSeq, the pumpkin orange color, and the streaming bases design are trademarks of Illumina, Inc. and/or its affiliate(s) in the U.S. and/or other countries. All other names, logos, and other trademarks are the property of their respective owners.

Introduction to Illumina

Celia Harper-GuerraApril 29th 2015

Talent Advisors

Our VisionInnovating for the future of human health

To improve human health by unlocking the power of the genome

Our BackgroundLeading innovation regionally and globally

► Founded Fall 1998 – IPO July 27, 2000

► Headquartered in San Diego, CA– >3,750 employees– 20 offices globally

► Financials– 2014 Revenue: $1.86B– 31% growth year over year

ForbesFastest Growing Tech Companies

The Scientist MagazineTop 10 Innovations

ForbesThe 12 Most Disruptive

Names in Business2013

MIT Technology Review10 Breakthrough Technologies

Scientists’ Choice AwardsBest New Clinical Laboratory

Product, Illumina MiSeqDX System

MIT Technology ReviewSmartest Company

Our MarketsConsumer

Cancer

Genetic Health

Infectious Disease

Reproductive Health

Forensics

BioPharm

Agriculture

Population Genetics

26CHALLENGE

Thought Leader

Technical Expert

Brand Ambassa

Lead with data and analyticsKnow client’s businessKnowledge of the Talent Landscape

Company MarketerCandidate AdvocateRelationship Builder

Pipeline ExpertDomain KnowledgeTechnology proficient

Talent AdvisorThoughtLeader

TechnicalExpert

BrandAmbassador

“We believe that someday everybody’s going to get sequenced. Newborns will get sequenced when they’re born. And with wireless ... people will havereal-time monitoringof their health.”

– Jay Flatley, 2013

San Diego Union Tribune

Panelists

Celia Harper-GuerraGlobal Head of Talent Acquisition

Illumina

Marty BelleVP, Global Talent Acquisition and

Inclusion and DiversityW.W. Grainger

Questions & Contact Information

Robin leads Bersin by Deloitte’s Talent Acquisition practice where she conducts industry surveys, researches leading practices, writes reports, and develops frameworks and tools. Drawing on over 20 years in Human Capital consulting and her academic research, Robin is a frequent speaker and writer on talent management issues, including talent acquisition, retention, and employee engagement.

Robin Erickson, Ph.D.Vice PresidentTalent Acquisition Researchrerickson@deloitte.com@RAEricksonPhD

This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor.

Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.

About DeloitteAs used in this document, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

partnering for the win - · pdf filevice president, talent acquisition research. april 29,...

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