part ii all you need to know* *more or less tom peters/leaders in healthcare/dubai/22january2006
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Part II All You Need to Know*
*more or less
Tom Peters/Leaders in Healthcare/Dubai/22January2006
Slides at …
tompeters.com
Part I: Healthcare “Manifesto”Part II: Getting It Done!
Cause
“Create a ‘cause,’ not a ‘business.’’ —Gary Hamel
“I don’t know.”
Source: Karl Weick
“Groups become great only when everyone in them, leaders and members alike, is free
to do his or her absolute best.”“The best thing a leader can do for a Great
Group is to allow its members to discover their greatness.”
Source: Organizing Genius/Warren Bennis & Patricia Ward Biederman
Yes!!!!!!!!!!!!!!!!!
“free to do his or her absolute best” …
“allow its members to discover their
greatness.”
“We are a ‘life
Success Company”’
-founder, RE/MAX
People
“Leaders ‘do’
people.” —Anon.
“Connoisseur of Talent”
Source: Colleague on PARC’s Bob Taylor
Brand =
Talent.
Our MissionTo develop and manage talent;
to apply that talent,throughout the world,
for the benefit of clients;to do so in partnership;
to do so with profit.WPP
Decency
“I have always believed that the
purpose of the corporation is to be a
blessing to the employees.” —Boyd Clarke
“It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to
the fourth-grade kids in Spring Valley who shined shoes the same way he talked and listened to a bishop or a
college president. He was seriously interested in who you were and what you had
to say.” —Sara Lawrence-Lightfoot, Respect
Rodale’s on “Grace” …
elegance … charm … loveliness … poetry in motion … kindliness ..
benevolence … benefaction … compassion … beauty
“Beautiful”“Graceful”“Aesthetic Triumph”
“Breathtaking”“Game-changing”
Self-management
“The First step in a ‘dramatic’
‘organizational change program’ is obvious—
dramatic personal change!” —RG
You = Your
Calendar
“You must be the change you
wish to see in the world.”
Gandhi
MBWA
“If you don’t listen, you don’t sell
anything.”
—Carolyn Marland/MD/Guardian Group
Curiosity
“Why?”
Action
“Ninety percent of what we call ‘management’ consists of making it difficult for people to
get things done.” – Peter Drucker
“We have a ‘strategic’ plan. It’s
called doing things.” — Herb Kelleher
“Execution is the job of the
business leader.” —Larry Bossidy & Ram Charan/
Execution: The Discipline of Getting Things Done
“Realism is the heart of execution.”
—Larry Bossidy & Ram Charan/Execution: The Discipline of Getting Things Done
“Reward excellent failures. Punish mediocre
successes.”Phil Daniels, Sydney exec
35 years in the
baking …
De-cent-ral-iz-
a-tion!!
Ac-count-a-bil-ity!!
Eat Change
“We eat change for breakfast!
—Harry Quadracci, QuadGraphics
THREE BILLION NEW
CAPITALISTS —Clyde Prestowitz
“If you don’t like change, you’re going to like
irrelevance even less.” —General Eric Shinseki, Chief of Staff. U. S. Army
“The most successful people
are those who are good at
‘plan B.’” —James Yorke, mathematician, on chaos theory in The New Scientist
Relentless
“This [adolescent] incident [of getting from point A to point B] is notable not only because it underlines Grant’s fearless
horsemanship and his determination, but also it is the first known example of a very important peculiarity of his character:
Grant had an extreme, almost phobic dislike of turning back and
retracing his steps. If he set out for somewhere, he would get there somehow, whatever the
difficulties that lay in his way. This idiosyncrasy would turn out to be one the factors that made him such a formidable general. Grant would always, always press on—turning back was not an
option for him.” —Michael Korda, Ulysses Grant
Nelson’s secret: “[Other] admirals more frightened of losing than
anxious to win”
Richard & Kevin
Sir Richard’s Rules:
Follow your passions.Keep it simple.
Get the best people to help you.
Re-create yourself.Play.
Kevin Roberts’ Credo1. Ready. Fire! Aim.2. If it ain’t broke ... Break it!3. Hire crazies.4. Ask dumb questions.5. Pursue failure.6. Lead, follow ... or get out of the way!7. Spread confusion.8. Ditch your office.9. Read odd stuff.
10. Avoid moderation!
Passion & Enthusiasm
I am a dispenser of enthusiasm.”
—Ben Zander
“Nothing is so contagious as enthusiasm.”
—Samuel Taylor Coleridge
“A man without a smiling face
must not open a shop.” —Chinese Proverb*
*Courtesy Tom Morris, The Art of Achievement
Aim High
The greatest dangerfor most of us
is not that our aim istoo high
and we miss it,but that it is
too lowand we reach it.
Michelangelo
“Beware of the tyranny of making Small
Changes to Small Things. Rather, make Big Changes to Big
Things.” —Roger Enrico, former Chairman, PepsiCo
Get “better” vs
Get “different”
Stay Hungry. Stay Foolish.
Steve Jobs
Value-added
And the “M” Stands for … ?
Gerstner’s IBM: “Systems Integrator of
choice.”
IBM Global Services: $55B
$798
$415/SqFt$798/SqFt
Study moreTailor moreOffer more
Listen moreMarket more
Practice moreChallenge more
Do moreSocialize more
Smile moreFollow-up more
Plan execution more
Scale?
“I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The
answer seems obvious: Buy a very large one and just wait.”
—Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics
“Forbes100” from 1917 to 1987: 39 members of the Class of ’17 were alive
in ’87; 18 in ’87 F100; 18 F100 “survivors” underperformed the market
by 20%; just 2 (2%), GE & Kodak, outperformed the market 1917 to 1987.
S&P 500 from 1957 to 1997: 74 members of the Class of ’57 were alive in ’97; 12 (2.4%) of 500 outperformed the market from 1957 to 1997.
Source: Dick Foster & Sarah Kaplan, Creative Destruction: Why Companies That Are Built to Last Underperform the Market
$798
No Limits
“You can’t behave in a calm, rational
manner. You’ve got to be out there on
the lunatic fringe.” — Jack Welch
Thank you!
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