overcoming the latin america localization challenges session id#:sig9872 prepared by: cecilia aceti...

Overcoming the Latin America Localization Challenges

Session ID#:SIG9872

Prepared by:

Cecilia Aceti

Global Marketing Manager

IT Convergence

@IT_Convergence

OAUG Membership: It’s a Home Run!

• Join the OAUG at OpenWorld– 3 months of membership free

• Enter to win prizes– Free pass to COLLABORATE 16

• Visit the OAUG – Table near Geo/SIG meetings today– Users Group Pavilion in Moscone South Sunday -

Wednesday

OAUG Anniversary Party

• Tuesday, October 27, 6:30 p.m.• IBM’s Bluemix Garage• Pick up your invitation; space is limited– OAUG table near Geo/SIG meetings today– Users Group Pavilion, Moscone South

OAUG Customer Support Council

• Source of support tools, training and resources– Publish highly successful OAUG Support in Focus newsletter

http://oaug.org/supportinfocus

• Your voice to Oracle: two-way communication– Represent member needs and challenges– “Test drive” My Oracle Support enhancements

• Notable accomplishments– Influenced Oracle in extending EBS Support– Influenced Oracle’s new Enhancement Request Process

• Contact the OAUG Customer Support Council– support@oaug.org http://oaug.org/resources/csc

Agenda

• LatinOAUG– Facts– Mission– Goals – Activities

• Latin America Overview & Main Challenges• Risk Management

LatinOAUG

Oracle Users Groups: LatinOAUG

LatinOAUG is Spanish speaking OAUG affiliated GEO that has the objective of making the Oracle

apps more robust, and giving its members a unique role in the continuous search for

improvements

LatinOAUG: Facts•Founded: 2005•Members: over 350 •Management: Governed by a 5 person volunteer Board of Directors•Headquarters: Buenos Aires, Argentina

LatinOAUG: Facts

Sponsor:

• Emerson • Enersa • Frito-Lay

• Marsh • Salmofood • Aguas Argentinas

• Cablevisión • Airliquide • Panama Canal

• Multicanal • Dana • Nextel

• Aluar • Serono • Barrick

• Maple Gas Corporation

• Danone • Vitopel

LatinOAUG Facts

2007-2012 OAUG Distinction Award Winner!!

LatinOAUG: Mission

• The LatinOAUG empowers its membership by delivering the highest quality opportunities for:

Networking Sharing Information

Gaining accessto timely

Education

LatinOAUG: Goals

• Share and benefit from real-world user experiences• Gain access to a network of peers for collaboration and

information exchange• Voice opinions of the region for future Oracle services

and technology

LatinOAUG: Activities•Meetings•Conference Calls•Discussion Forum

Activities

Join the LatinOAUG Today!

www.latinoaug.org

Latin America Overview & Main Challenges

Latin America: An Overview

Population +500 million people in 21 countries

Culture Mix of native, European and African cultures

Languages Spanish, Portuguese, French

Economic Transformation

Permanent regulatory changes

Market transformation

Change Management

LanguageStatutory

Issues

BusinessProcess

Standardization

Latin America Main Challenges

Overcoming Challenges

Change Management Define Project Scope

Communication

Change Management

Overcoming Challenges

Best Practices

Global Guidelines

Strong Local Commitmentto the Project

BusinessProcess Standardization

Overcoming Challenges

Instances and System Language

End Users Language

Support Language

LanguageConsiderations

Spanish

Portuguese

French

Overcoming Challenges

Local Legal Requirements Identification

Expected Future New Statutory Requirements

Gap Analysis

Long term maintenance?

Currency and StatutoryRelated Issues

Oracle Standard Functionality

Latin American Localizations

Latin American Add-on Localizations

Customer Defined Extensions

Solution Layers

Overcoming Challenges: Solution Components

A successful Rollout not only allows you to meet these challenges but gives you the chance to convert each challenge into an asset.

Change Management

LanguageStatutory

Issues

BusinessProcess

Standardization

Anticipated Corporate Guidelines and Expectations Communication

Local Business and IT are part of the agreed Scope

Readiness for Change

Continuous Communication

Company processes consolidation

Improvements on internal support - collaboration

Improvements on Reporting to Corp – Better visibility

Commitment from system users

Optimized Support Process

Follow best practices while complying with local statutory requirements

Increase Accountability & Auditing for Legal Requirements

Transforming Challenges into Assets

The most important challenge?

Managing the implementation project!

Risk Management

Risk Management

• Carefully Plan Latin America Rollouts • Make key business decisions in advance • Rely on experienced partners• Address Localization issues proactively

Risk Management

• Think Global Act Local• Multicultural Project Team (Global Team and Local

Leaders)• Project members with proven Global and Local business

expertise • On site presence• Staff with a strong Best Practices in Business Processes

and Oracle Application Expertise• Bilingual staff capable of representing both global and

local business and IT parts

Risk Management Global Model• Global Model

• Deploys

–Quality Assurance Standards

–Tools

–Methods

• Ensures consistent use modules in different sites,

–Respects legal statutory requirements

• Building Blocks

• Standard Business Process Flows

• Regional Specific Localizations

• Unified Organization Structure – Operating Units, Set of Books, Inventory Orgs Regional Localizations

Global Design Model

Standard Processes

No

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Oth

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Risk Management Global Rollout Definitions

•Use Global Definitions for Key Master Data across the enterprise:–Chart of Accounts –Customer Information –Supplier Information–Items–Organization Structure–Employees

•Cross Functional Definitions:–Country Localizations and Statutory Requirements–Multi-Language & Currency –Documents or Forms–Flex Fields Usage–Time Zone and Calendar–Workflow

CommonShared

Data Model

Items

Chart of Accounts

OrganizationStructure

Customers

Suppliers

Employees

Risk Management Strong Program / Project Management

• Short Duration• Single Person• Tied to Deliverable

• Standards• Structure• Organization• Leverage Shared Learning• Integration• Communication

• Milestone Orientated• Major Grouping of Tasks• Common Skill Sets

• End Goal• Tangible Result

• Project Organization• Team Orientation• Focused Efforts

• Common Goal• Time Boxed

ProgramManagement

Project

Phases

Tasks

Deliverables

Oracle is a Powerful Business Tool for Latin America…

… as for any other Region!

Questions? Comments?

THANK YOU

Cecilia Aceti caceti@itconvergence.com