outside-in-ops v03

1#aslbisl @marksmalley

Dutch DevOps Group Meetup, Amsterdam, 5 Feb 2015

Kill DevOps Go Outside-In-Ops

And kill that too

Mark Smalley, The IT Paradigmologist

2#aslbisl @marksmalley

The power of perspective

Labeling of axes is crucial

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pin

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THE SERVICE MANAGEMENT

INAUGURAL CONGRESS

The IT Paradigmologist

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Dave van HerpenManagement Consultant

Sogeti

Mark SmalleyThe IT ParadigmologistASL BiSL Foundation

BrightTALK webinar – Agile! DevOps! What's next? ValOps?ASL BiSL Foundation white paper – ValOps

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Kill DevOps?

www.flickr.com/photos/h-k-d

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Behaviour

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BUSINESS

AD/AMITSM

USE

DeployDevelopDeliver

Identify

DevOpsLITE

USERS MGMT

AgileOutside-In-Ops

The evolution of multidisciplinary

approaches&

Outside-In-Ops

Outside-In-Ops

Deployment focus?Reconsider! DevOps isMore than Dev and Ops.

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Manage quality, time, money & relationships

Determine strategic business use of I&T

Organizebusiness

management of I&T

Keep functionality

up-to-date

Support business use of I&T

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Business• Fewer disruptions to service delivery to customers• Improved business productivity• Easier integration with another company during a merger

Business-I&T• Better governance and (financial) management of I&T• Improved business satisfaction with I&T• Better alignment of I&T with business needs• Better response to users’ problems and requests• More improvement proposals from users

I&T• Fewer surprises in project planning• Projects more often on time and within budget• Lower I&T costs and risks • Fewer escalations

Summary of benefits from investment in BiSL and business information management asreported by nine ASL BiSL Award winners

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UsersUsers

UsersUsersBalanced

capabilities

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Outside-In-Ops

www.flickr.com/photos/h-k-d

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Benefits, costs and risks

Profit

Revenue

Cost

Different

business

Better IT functionality

Quicker delivery of IT

Fewer/shorterIT outages

Cheaper/fewer

IT resources

Moreefficient IT

Lower

OPEX

More

sales

‘Benefits Logic’

Higher

prices

Lower

CAPEX

Better

products

Better

relationships

More

efficient

Cheaper/fewer

resources

More

innovative

DevOpsLite

Sales 101

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Can you afford the benefits?

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Kill DevOps?

www.flickr.com/photos/h-k-d

16#aslbisl @marksmalley

Dutch DevOps Group Meetup, Amsterdam, 5 Feb 2015

Kill DevOps Go Outside-In-Ops

And kill that too

Mark Smalley, The IT Paradigmologist

www.aslbislfoundation.org

www.linkedin.com/in/marksmalley

mark.smalley@gmail.com

www.smalley.it

@marksmalley