outputbreak-outsession # 4 cloud sla
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Output Break-out Session # 4
CLOUD SLA
© ETSI 2012. All rights reserved
CLOUD STANDARDS COORDINATION
Cannes, 4-5 december 2012
Session Cloud SLA
Title session: Cloud SLA
Reported by: Bernd Becker (EuroCloud)
Co-facilitators: Jamil Chawki (Orange) and Bill Semper (TMF) Co-facilitators: Jamil Chawki (Orange) and Bill Semper (TMF)
Number participants: 45
Misc: 4 Feedbacks
ETSI/BOARD(12)89_0XX2
Functional scope
• Describe the functional area of SLA
• SLA Definition : A Service Level Agreement (SLA) is a documented
agreement between the service provider and customer that identifies
services and service targets. [ISO/IEC 20000-1:2011].
• Specific on cloud issues
The scope of this session is toThe scope of this session is to
• catalogue standards organizations and specifications – existing as well
as missing - that may be relevant to SLAs that apply to the whole
service/supply chain of Cloud.
• collect key issues and new ideas relevant to SLAs for Cloud.
• Issue 1: Stakeholders and their responsibility.
• Issue 2: Handling of e.g. QoS, KPI and KQI in addition to security, privacy
aspects relevant for SLA fulfillment.
• Others…. Feedback: SLAs: How can SLAs be constructed similar to
Application Service Provider Models
Session Schedule
Scope (SLA activity) 45 min +15 min
Use cases & Requirements 45 min +15 min
Organization/SDO delivering technical Organization/SDO delivering technical
specifications/Standards 45 min
ETSI/BOARD(12)89_0XX4
SLA ���� Organization/SDO delivering
technical specifications/Standards
Organizations /SDO delivering technical specifications and/or
standards
• TMF
• ISO/ IEC JTC1 SC38 and SC27
• NIST
• ITU-T• ITU-T
• ETSI
• OGF
Suggestions on relevant standards• ISO/IEC JTC1CS7: 20000 series
• ISO/IEC JTC 1 SC-38: Report on SLA& Service delivery
• TM Forum : TR178 Enabling End-to-End Cloud SLA Management, GB917, MultiCloud Accelerator Pack
• NIST: Cloud Contracts and SLAs
• ETSI TC Cloud: Draft ETSI DTR/CLOUD-0012 V0.0.4
• Cloud Standards Customer Council: Practical Guide to Cloud Service Level Agreements
ETSI/BOARD(12)89_0XX9
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