output innovations - compart use cases...database driven output management outsourced/multi channel...

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Output Innovations - Compart Use CasesNordic CCM Group

A brief introduction about Compart

Use Cases

QA checking and ink coverage analysis

Database driven Output Management

Outsourced/Multi channel Hybrid Mail

Instruction driven Output Management

Inbound Email Processing and Case delivery

2 © Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

Agenda

For companies faced with complex communication output challenges, Compart provide innovative document and content processing solutions that help to produce, modify, compare/QA, view, process, archive and distribute documents via any channel, without upstream application changes.

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Introduction

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Compart MatrixCommon formats in printing and document processing

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Compart ArchitectureDocBridge® Products: modular, flexible, field-tested

Stop Press!

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Design: Once Input: Batch and Transactional

Output: Any Channel, Any Time

Preview

Templates

Resources

Business Logic

Language Logic

Describe your DocumentWhat You See is What You Mean

CSV File XML File Database Web Service

DocBridge ImpressDesigner

DocBridge ImpressRuntime Engine

Mobile Web E-Mail New Channels

Archive Print

© Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

ConceptDigital First– Digital Channel and Print

A brief introduction about Compart

Use Cases

QA checking and ink coverage analysis

Database driven Output Management

Water company Customer Services – Outsourced/Multi channel Hybrid Mail

Instruction driven Output Management

Inbound Email Processing and Case delivery

7 © Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

Agenda

Manual checking is time consuming, error prone and costly

DocBridge® Delta Finding the error is not easy

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How many can you spot?

© Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

DocBridge Delta

Reference Document Digital Light Table Candidate Document

Allows Users To Compare The Original Document To The Converted Easily and Accurately Identifies Any Document Inaccuracies

How do you verify regression tests, iterative changes and address overall quality assurance of documents?

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DocBridge AnalysisColour threshold

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DocBridge AnalysisThreshold reports

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Thin Client ArchitectureDocBridge® Delta

Submission

DocBridge DeltaWeb Application

Server

Results

PDF Structural Compare Doc

Text Based Comparison

Results Report

Test & Setup:Browser Interface

Configuration/ User Interface

Automation:Command Line

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What do customers say?Why Use DocBridge Delta

Roger Fuchs, Director of Operational IT at Arvato:

“The software reveals even the smallest differences, even in complex documents of several hundred thousand pages.”

“Today, document checking is not only more reliable, but more efficient. In the final analysis, automation allows the employees to better concentrate on the core business.”

Risk Mitigation, Time saving

© Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

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What do customers say?

Rodger Smith – IWCO Direct Enterprise Architect.

“With good composition software, designers can easily modify documents as needed. What is difficult is knowing how differences across versions will affect the quality of the printed pages. Small changes in formatting can throw off the layout of an entire letter. Differences in old and new versions of composition software can puzzle production professionals for days as they try to figure out why the seemingly same application isn’t. Small differences drag down productivity in a big way.”

Why Use DocBridge Delta

Problem resolution, rapid response © Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

A brief introduction about Compart

Use Cases

QA checking and ink coverage analysis

Database driven Output Management

Water company Customer Services – Outsourced/Multi channel Hybrid Mail

Instruction driven Output Management

Inbound Email Processing and Case delivery

15 © Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

Agenda

© Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/16

17 © Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

Disparate jobs processed

Jobs are categorised and amalgamated for processing using

rules –Database driven

Production time Mailsortto optimise postage costs

Output delivered to printer of choice as specified in processing rules. Can be changed at runtime.

E-Manifest Upload

Reconciliation reports

A brief introduction about Compart

Use Cases

QA checking and Ink coverage analysis

Database driven Output Management

Outsourced/Multi channel Hybrid Mail

Instruction driven Output Management

Inbound Email Processing and Case delivery

18 © Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

Agenda

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How does it work?

Validation

Meta-Data

Extraction

Print Jobs

MetaData

Document

Classes Profiles

Spool Files

Login

LDAP/AD/SS

Office PCFileCab Pilot

Collector

DocumentOutput

Processing

Office Users

FileCab Client

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DocBridge FileCab ClientWhen all is OK

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DocBridge FileCab ClientShowing the errors

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DocBridge FileCabCustomer – Dynamic build

© Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

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DocBridge FileCabWeb Based Document Tracking

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DocBridge FileCabWeb Based Quality Control

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DocBridge FileCabFeature Overview

Fire and Forget

Multi Formats available from a single request

Mail Merge

User Validation

Approvals and notifications

Extensive Rule checking

Automatic Document Detection and class changes

Offline mode available

Local and central Insert Management ( for insert/onsert usage)

Multi-channel output

Optimal output and lean processing (end to end)

Powerful DocBridge Pilot processing (mailsort, splitting , merge, etc)

HTTP (restful) communications for the client workstation

FTP communication for document transport

LDAP communication for identity management

Web Service Integration for core business systems

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DocBridge FileCabSwiss Post Solution

A brief introduction about Compart

Use Cases

QA checking and Ink coverage analysis

Database driven Output Management

Outsourced/Multi channel Hybrid Mail

Instruction driven Output Management

Inbound Email Processing and Case delivery

27 © Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

Agenda

Application Mill Plus Output

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DocBridge Mill Plus – UK Use Case The missing piece

18643733_S_© Stefan Rajewski_Fotolia

A business of scale

A unique combination of world-class expertise

480,000 Employees

Unique strengths• Global fulfillment and

logistics capability• Supply chain and cross

border transformation

Global leader in Marketing Execution

2,000 Employees

Unique strengths• Global strategic

sourcing expertise• Process re-engineering

and transformation

Global leader in Marketing BPO

8,000 Employees

Unique strengths• Corporate information

solutions and expertise• Significant on-site and off-site

service capability

€788m Revenue €55.1bnRevenue€637m Revenue

Global leader inLogistics

Client Drivers

Improve customer experience Adopt Digital Consistency & Quality

Reduce costRetain or generate more business

Speed to market

Batch Composition Engines x 3

Post Composition Engines x 2

Workflow

ETL

Digital Archive

E-mail & SMS

Interactive & On Demand Composition

Some of Williams Lea Capabilities

• Volume –approx 1.5 Billion

• Large DocBridge Pilot user

• Wanted to replace another old Output Mgt

Client Configuration data existed but was not linked to documents

Client Process workflow and database also existed

Wanted flexible whole central workflow under their control for all document processing

They needed to link this central workflow to an Output Process

Key requirements

Quick to on-board new clients.

Virtual “black box” driven by external configuration instructions

Like “database driven” output management, but this is “system and configuration data” driven Output Management System

32 © Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

Instruction data driven output management system

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DocBridge® Mill Plus IntroductionConversion and Re-engineering of print data streams and

documents

© Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

• DocBridge Inspector – Analyse Print Data

• Easy to use Workbench – self documenting

• Templates –Quick to set up, reduced skill set, no need to script, example workflows

• Scalable, • Webservices API, SOA, Cloud

Example Process

Extract meta data step e.g. Address

Address goes to central system

Central System looks up additional information from own mailing database/customer service/CRM System

This then provides relevant data

Result of the lookup could alter a variety of Document Process factors e.g. output content, format and destination

34 © Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

Instruction data driven output management system

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Williams Lea

Productisation Workflow

Process Automation

Compart

DB Mill Plus

Master Process 1

Print file + instructions

Return Code + Job Id + Metadata

DB Mill Plus

Master Process 2

Trigger + Job Id

Metadata + Return code

Trigger + Job Id + Metadata

MailSort x

SortedMetadata + return code

DB Mill Plus

Master Process 3

Trigger + Job Id + Sorted Metadata

Return Code

Print & Archive

Generic Project

Instruction driven output processing. Instructions passed in XML webservice tell Mill Plus what to extract, to add and how to process documents from an existing workflow platform

A brief introduction about Compart

Use Cases

QA checking and ink coverage analysis

Database driven Output Management

Water company Customer Services – Outsourced/Multi channel Hybrid Mail

Instruction driven Output Management

Inbound Email Processing and Case delivery

36 © Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

Agenda

© 2015 Allianz Managed Operations & Services SE / Ulrich Schäck Comparting 2015 / October 15 2015 37

FileNet

End customers Outside sales Inside sales …

Centralscan processes

TIF / JPG

Fax

TIF

E-mail

PDF/A

Conversion

Metadata

Text recognition (ICR/OCR)

Input generation – greatly simplified

© 2015 Allianz Managed Operations & Services SE / Ulrich Schäck Comparting 2015 / October 15 2015 38

Input process for e-mails:

Converting e-mail body to PDF/A

Individual conversion of any potential attachments(Office formats, JPG, TIF, etc.) to PDF/A

Concatenating all individual files to create a single PDF/A

E-mails that cannot be processed are set aside for manual post-processing

Load: up to 80,000 e-mails a day

1. Input management and document workflow

Six month free trial of universal DocBridge viewer

Comparting – 9th – 10th November 2017

39 © Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

Next steps?

40 © Compart, 2017 | Introduction and Case Scenarios | Gary Grajcarek uk.linkedin.com/in/garygrajcarek/

Thank You. Any Questions?Please contact us

Gary Grajcarek

Compart Deutschland GmbHOtto-Lilienthal-Str. 3871034 Böblingen

Tel.: +49 7031 6205-0

Mobile +44 782 433 7887E-Mail: gary.grajcarek@compart.com

uk.linkedin.com/in/garygrajcarek/