ot_id 221244
Post on 02-Jan-2016
1.670 Views
Preview:
TRANSCRIPT
ID 221244_TVSY_HAM#24_ORGANIZATIONAL THEORY
Unit1
Question 1 4 out of 4 points
__________ refers to the vertical ordering of organizational roles according to their relative authority.
Answer
Selected Answer:
Hierarchy
Correct Answer:
Hierarchy
Question 2 4 out of 4 points
Given that there are inside and outside stakeholders, indicate which of the following is NOT an example of an outside stakeholder?
Answer
Selected Answer:
Managers
Correct Answer:
Managers
Question 3 4 out of 4 points
Which theory provides a mechanism for considering complex authority relationships, including the delegation of decision making authority or control over resources from one person, the principal, to another, the agent?
Answer
Selected Answer:
Agency
Correct Answer:
Agency
Question 4 4 out of 4 points
The shared set of values and norms that guide organizational member interactions with each other and customers is referred to as organizational __________.
Answer
Selected Answer:
culture
Correct Answer:
culture
Question 5 4 out of 4 points
An organization's inputs include all of the following EXCEPT:
Answer
Selected Answer:
finished goods.
Correct Answer:
finished goods.
Question 6 4 out of 4 points
The process of selecting and managing organizational structure and organizational culture is termed __________.
Answer
Selected Answer:
organizational design
Correct Answer:
organizational design
Question 7 4 out of 4 points
__________ denotes patterns of decision making and actions engaged in by managers using core competencies to achieve competitive advantage and perform beyond competitors.
Answer
Selected Answer:
Strategy
Correct Answer:
Strategy
Question 8 4 out of 4 points
The process by which organizations redesign structures and cultures to move from a current state to an intended future state in order to increase effectiveness is termed __________.
Answer
Selected Answer:
organizational change
Correct Answer:
organizational change
Question 9 4 out of 4 points
__________ are cost savings that result when goods and services are produced in large volume on automated production lines.
Answer
Selected Answer:
Economies of scale
Correct Answer:
Economies of scale
Question 10 4 out of 4 points
The decision sets that individuals experience when they must decide upon "the right thing to do," even though it may go against self interests, is regarded as __________.
Answer
Selected Answer:
an ethical dilemma
Correct Answer:
an ethical dilemma
Unit 2
Question 1 4 out of 4 points
The forces from outside the stakeholder's group that directly affect an organization's ability to secure and utilize resources is regarded as what type of environmental force?
Answer
Selected Answer:
Specific
Correct Answer:
Specific
Question 2 4 out of 4 points
The transaction cost approach implies that an organization should:
Answer
Selected Answer:
use relatively informal linkage mechanisms to minimize transaction costs and avoid bureaucratic costs.
Correct Answer:
use relatively informal linkage mechanisms to minimize transaction costs and avoid bureaucratic costs.
Question 3 4 out of 4 points
Economic forces that shape the specific environment and the ability to acquire resources include all of the following EXCEPT:
Answer
Selected Answer:
manufacturing.
Correct Answer:
manufacturing.
Question 4 4 out of 4 points
__________ is the power to hold people accountable for their actions and to make decisions concerning the use of resources.
Answer
Selected Answer:
Authority
Correct Answer:
Authority
Question 5 4 out of 4 points
__________ is defined as how rapidly the forces in the environment change.
Answer
Selected Answer:
Environmental dynamism
Correct Answer:
Environmental dynamism
Question 6 4 out of 4 points
A __________ is a classification of people according to authority and rank.
Answer
Selected Answer:
hierarchy
Correct Answer:
hierarchy
Question 7 4 out of 4 points
Which of the following interorganizational strategies helps an organization minimize transaction costs and avoid bureaucratic costs?
Answer
Selected Answer:
Outsourcing
Correct Answer:
Outsourcing
Question 8 4 out of 4 points
__________ is the process by which an organization allocates people and resources to organizational tasks and establishes the task and authority relationships to reach goals.
Answer
Selected Answer:
Differentiation
Correct Answer:
Differentiation
Question 9 4 out of 4 points
An organization decides to meet with its competitor in order to agree to fix prices in a certain market. This is an example of:
Answer
Selected Answer:
an illegal collusion agreement.
Correct Answer:
an illegal collusion agreement.
Question 10 4 out of 4 points
Structures designed to induce people to behave in ways that are predictable and better insure accountability are classified as which structural form?
Answer
Selected Answer:
Mechanistic
Correct Answer:
Mechanistic
Unit 3:
Question 1 4 out of 4 points
Which of the following is NOT an advantage of hiring contingent workers?
Answer
Selected Answer:
Contingent workers are a permanent part of the organization.
Correct Answer:
Contingent workers are a permanent part of the organization.
Question 2 4 out of 4 points
When authority is __________, the authority to make significant organizational decisions is delegated to individuals throughout the hierarchy and is not concentrated at the top of the hierarchy.
Answer
Selected Answer:
decentralized
Correct Answer:
decentralized
Question 3 4 out of 4 points
Max Weber's bureaucratic model is based on __________ authority.
Answer
Selected Answer:
rational-legal
Correct Answer:
rational-legal
Question 4 4 out of 4 points
A system used to evaluate subordinates on their ability to achieve specific organizational goals or performance standards and to meet operating budgets is known as which type of management process?
Answer
Selected Answer:
Management by objectives
Correct Answer:
Management by objectives
Question 5 4 out of 4 points
Which of the following factors leads to the emergence of specialized subunit functions and divisions?
Answer
Selected Answer:
Horizontal differentiation
Correct Answer:
Horizontal differentiation
Question 6 4 out of 4 points
Clearly defined roles and accountability are advantages of __________ structure.
Answer
Selected Answer:
a bureaucratic
Correct Answer:
a bureaucratic
Question 7 4 out of 4 points
__________ states that work expands to fill the time available.
Answer
Selected Answer:
Parkinson's Law
Correct Answer:
Parkinson's Law
Question 8 4 out of 4 points
Formal organizational work groups consisting of people who are jointly responsible for ensuring team accomplishment of goals are known as which type of work group?
Answer
Selected Answer:
Self-managed teams
Correct Answer:
Self-managed teams
Question 9 4 out of 4 points
Control factors that affect the shape of an organization's hierarchy include all of the following EXCEPT __________.
Answer
Selected Answer:
authority
Correct Answer:
authority
Question 10 4 out of 4 points
According to Parkinson's Law, managers most value all of the following EXCEPT __________.
Answer
Selected Answer:
clients
Correct Answer:
clients
Unit4:
Question 1 4 out of 4 points
__________ is the process by which members learn and internalize the values and norms of an organization's culture.
Answer
Selected Answer:
Socialization
Correct Answer:
Socialization
Question 2 4 out of 4 points
A geographic structure organizes people according to:
Answer
Selected Answer:
the regional market they serve.
Correct Answer:
the regional market they serve.
Question 3 0 out of 4 points
Transfer pricing is most commonly used in a __________ structure.
Answer
Selected Answer:
product division
Correct Answer:
multidivisional
Question 4 0 out of 4 points
A construction equipment manufacturer sells tractors and other farming equipment to individual farmers, large agricultural cooperatives, food processors, and the government. The company operates solely in the Midwest region of the United States. Which of the following structures is most appropriate for this organization?
Answer
Selected Answer:
Market
Correct Answer:
Product division
Question 5 4 out of 4 points
A __________ structure organizes divisions according to the requirements of the different locations in which an organization appears.
Answer
Selected Answer:
geographic divisional
Correct Answer:
geographic divisional
Question 6 4 out of 4 points
Which type of organizational structure groups together individuals and resources by function and by product?
Answer
Selected Answer:
Matrix
Correct Answer:
Matrix
Question 7 4 out of 4 points
__________ build and reinforce common bonds between organizational members.
Answer
Selected Answer:
Rites of integration
Correct Answer:
Rites of integration
Question 8 4 out of 4 points
__________ are standards or styles of behavior that are considered acceptable or typical for a group of people.
Answer
Selected Answer:
Norms
Correct Answer:
Norms
Question 9 4 out of 4 points
Triad Systems' trade show is an example of a __________.
Answer
Selected Answer:
rite of enhancement
Correct Answer:
rite of enhancement
Question 10 4 out of 4 points
The rights that an organization gives to members to receive and use organizational resources are called __________.
Answer
Selected Answer:
property rights
Correct Answer:
property rights
Unit 5:
Question 1 4 out of 4 points
Which of the following technologies is used to develop master production schedules for manufacturing?
Answer
Selected Answer:
CAMM
Correct Answer:
CAMM
Question 2 4 out of 4 points
The specific pattern of decisions and actions taken by managers that includes the use of core competencies to achieve competitive advantage is called __________.
Answer
Selected Answer:
strategy
Correct Answer:
strategy
Question 3 4 out of 4 points
__________ are the company specific attributes that give an organization a competitive advantage.
Answer
Selected Answer:
Organizational resources
Correct Answer:
Organizational resources
Question 4 4 out of 4 points
The combination of skills, knowledge, abilities, techniques, materials, and machines used by individuals to convert or change raw materials into valuable goods and services is known as __________.
Answer
Selected Answer:
technology
Correct Answer:
technology
Question 5 4 out of 4 points
When an organization wants to achieve a low-cost advantage and a differentiation advantage simultaneously, it should pursue which type of strategy?
Answer
Selected Answer:
Transnational
Correct Answer:
Transnational
Question 6 4 out of 4 points
According to Joan Woodward, technology is said to be __________ when procedures are for converting inputs to outputs can be specified in advance that tasks may be standardized and the work process made predictable.
Answer
Selected Answer:
programmed
Correct Answer:
programmed
Question 7 4 out of 4 points
A company pursuing a multidomestic strategy should adopt which of the following structures?
Answer
Selected Answer:
Global geographic
Correct Answer:
Global geographic
Question 8 4 out of 4 points
According to __________, the two dimensions underlying the difference between routine and non-routine or complex tasks and technologies are termed task variability and task analyzability.
Answer
Selected Answer:
Charles Perrow
Correct Answer:
Charles Perrow
Question 9 4 out of 4 points
Which of the following strategies is used to decrease the costs of using intensive technology?
Answer
Selected Answer:
Specialism
Correct Answer:
Specialism
Question 10 4 out of 4 points
According to the Woodward studies, organizations that employ continuous-process technology have __________ structures and a relatively __________ span of control.
Answer
Selected Answer:
tall; narrow
Correct Answer:
tall; narrow
Unit 6:
Question 1 4 out of 4 points
What are the four principal stages of an organization's life cycle?
Answer
Selected Answer:
Birth, growth, decline, and death
Correct Answer:
Birth, growth, decline, and death
Question 2 0 out of 4 points
In Greiner's model of growth, what is the phase of growth following a crisis of control?
Answer
Selected Answer:
Growth through delegation
Correct Answer:
Growth through coordination
Question 3 4 out of 4 points
Change implemented by managers at a high level of the organization is termed __________.
Answer
Selected Answer:
top-down change
Correct Answer:
top-down change
Question 4
4 out of 4 points
Individual level resistance to change includes all of the following individual aspects EXCEPT __________.
Answer
Selected Answer:
cohesiveness
Correct Answer:
cohesiveness
Question 5 4 out of 4 points
Revolutionary change consists of change that is all but which of the following components.
Answer
Selected Answer:
incremental
Correct Answer:
incremental
Question 6 4 out of 4 points
According to Lewin's theory, when the forces are in balance, an organization will __________.
Answer
Selected Answer:
remain in a state of inertia
Correct Answer:
remain in a state of inertia
Question 7 4 out of 4 points
The process by which organizations move from their present state to some desired future state in order to increase their effectiveness is termed __________.
Answer
Selected Answer:
organizational change
Correct Answer:
organizational change
Question 8 4 out of 4 points
__________ is a pattern of faulty decision making that occurs in cohesive groups when members discount negative information in order to arrive at a unanimous agreement.
Answer
Selected Answer:
Group think
Correct Answer:
Group think
Question 9 4 out of 4 points
According to your textbook, organizational level resistance to change includes all of the following organizational aspects EXCEPT __________.
Answer
Selected Answer:
integration
Correct Answer:
integration
Question 10 4 out of 4 points
Evolutionary change consists of change that is characterized as all of the following EXCEPT __________.
Answer
Selected Answer:
rapid
Correct Answer:
rapid
Unit 7:
Question 1 0 out of 4 points
__________ is a cognitive bias that leads managers to remain committed to a losing course of action and not admit mistakes.
Answer
Selected Answer:
Cognitive dissonance
Correct Answer:
Escalation of commitment
Question 2 0 out of 4 points
A customer wants to return a shirt that is too small to a national retail store. The retail manager will most likely make what type of decision?
Answer
Selected Answer:
A nonprogrammed decision by using judgment to decide whether or not to give a refund
Correct
Answer: A programmed decision by following the company's refund policy
Question 3 4 out of 4 points
The process of leading a project and controlling activities resulting in the creation of effective new or improved products is termed __________.
Answer
Selected Answer:
project management
Correct Answer:
project management
Question 4 4 out of 4 points
The view of decision making as an unstructured process is taken to its extreme in which model?
Answer
Selected Answer:
Garbage can
Correct Answer:
Garbage can
Question 5 4 out of 4 points
The term "creative destruction" refers to:
Answer
Selected Answer:
old, inefficient companies being driven out of the market by new ones.
Correct Answer:
old, inefficient companies being driven out of the market by new ones.
Question 6 4 out of 4 points
The changes in demand for a product that occurs over time is termed __________.
Answer
Selected Answer:
product life cycle
Correct Answer:
product life cycle
Question 7 4 out of 4 points
__________ is the process of responding to a problem by searching for and selecting a course of action that will create value for organizational stakeholders.
Answer
Selected Answer:
Organizational decision making
Correct Answer:
Organizational decision making
Question 8 4 out of 4 points
The system of interrelated beliefs, preferences, expectations, and values is __________ structure.
Answer
Selected Answer:
cognitive
Correct Answer:
cognitive
Question 9 4 out of 4 points
According to Anderson and Tushman, design competition is most prevalent in the era of __________.
Answer
Selected Answer:
ferment
Correct Answer:
ferment
Question 10 4 out of 4 points
Which of the following is NOT one of the levels of organizational learning?
Answer
Selected Answer:
Intra-individual
Correct Answer:
Intra-individual
Unit 8:
Question 1 4 out of 4 points
In a manufacturing firm, production managers inform human resources that they need more workers at the last minute and order staff accountants to calculate costs immediately. This is an example of which potential source of conflict?
Answer
Selected Answer:
Bureaucratic factors
Correct Answer:
Bureaucratic factors
Question 2 0 out of 4 points
Gatekeepers have power stemming from __________.
Answer
Selected Answer:
authority
Correct Answer:
control over information
Question 3 4 out of 4 points
__________ is the clash that occurs when the goal-directed behavior of one group blocks the goals of another.
Answer
Selected Answer:
Organizational conflict
Correct Answer:
Organizational conflict
Question 4 4 out of 4 points
In which stage of Pondy's model does an "us-versus-them" mentality emerge?
Answer
Selected Answer:
Felt conflict
Correct Answer:
Felt conflict
Question 5 4 out of 4 points
Jane works for a manufacturing plant that has been under pressure to reduce pollution. Jane increased her knowledge of environmental laws in order to help the company follow waste disposal laws. Jane is using which of the following political tactics?
Answer
Selected Answer:
Increasing nonsubstitutability
Correct Answer:
Increasing nonsubstitutability
Question 6 4 out of 4 points
A coalition is:
Answer
Selected Answer:
built around trade-offs.
Correct Answer:
built around trade-offs.
Question 7 4 out of 4 points
Rick is the only person in the finance department who knows how to fix the computer when it breaks down. The source of Rick's power is:
Answer
Selected
Answer: nonsubstitutability.
Correct Answer:
nonsubstitutability.
Question 8 4 out of 4 points
A third party __________ is often used to moderate a dispute between organizational subunits or stakeholders.
Answer
Selected Answer:
negotiator
Correct Answer:
negotiator
top related