osf healthcare performance improvement with powersteering software

Performance Improvement at OSF HealthCarePerformance Improvement at OSF HealthCarePresenters:

Lisa Fuller, Director of Six Sigma Phillip Baer, Master Black Belt

Welcome! Thank you for joining us.

Process Improvement CustomersProcess Improvement Customers

Performance Improvement Overview

SFMC 6 Sigma/PI Department

Who Are We

Flagship hospital of OSF Healthcare System– 7 Acute care hospitals

• 2 pending

– 1 Long term care facility

– OSF Medical Group

616 bed teaching hospital affiliated with University of Illinois College of Medicine

Average daily census = 481

Several off campus outpatient sites

More than 5,900 employees

750 physicians on staff and 190 adjunct staff

SFMC 6 Sigma/PI Department

Methodologies (a.k.a. “PI toolbox”)

Waste

Variation

= Lean

= 6 Sigma

Resistance

= Change Management

Time

Schedule

Budget

Resources

Multiple project with related goals

Coordination

Common Benefit

= Project Management

= Program Management

Visibility

Balance

Investment = Portfolio Management

Long Project Duration

= Rapid Improvement Model

=Patient Family Centered Care

Subpar experiences

SFMC 6 Sigma/PI Department

3 Threads

Finding better ways to meet each patient’s needs -- every patient, every time

Making the work experience for every staff person meaningful & rewarding

Increasing each staff person’s ability to improve his/her own work & contribute to betterment of system

PowerSteeringSupporting SFMC PI

SFMC 6 Sigma/PI Department

Project & Portfolio Management Solution

POWERSTEERING is our chosen PM Tool– Coordinates our Project Management

– Centralized Repository for project tools and documentation that is accessible via the internet

– One stop shopping

– Collaboration

– Reporting functions • Financial • Active Project Overview

– PMI made easy

– Facilitates Project Replication across system

– Customer Support

SFMC 6 Sigma/PI Department

Dashboard Visual Portal

Great Visual Tools to include in monthly report

SFMC 6 Sigma/PI Department

Project Dashboard

SFMC 6 Sigma/PI Department

Project Details

SFMC 6 Sigma/PI Department

Conclusions

6 Sigma/PI works for Healthcare

Proven Bottom Line Impact for Hospitals (29 million)

Improved Processes through Customer Involvement

Results Long Lasting

Detailed Documentation allows for control

Problems Solved by Data

Standard data repository, PM solutions to timelines, and reporting functions that have replaced manual, spreadsheet-based processes, PowerSteering.

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Performance Improvement at OSF Healthcare