organizational design thinking for transformational leadership

Developing Design Thinking for Transformational Leadership

Theory and Practice Bridged

Dr. Carol SawyerUniversity of LaVerne

Jon R. WallaceLake Michigan College

Understand aspects of Design Thinking

Practice rich questions

Experience transferable activities

Connect with transformational leadership

Outcomes

Not as it is, but as it could be . . .

Leadership never occurs in a vacuum. Organizational culture change improving results and profitability require engaged followers whose hearts have been moved by a vision communicated and demonstrated by those in power.

(Deal, 1982; Avolio 1999; Senge, Kleiner, Roberts, Ross, & Smith, 1994; Senge, Kleiner, Roberts, Ross, Roth & Smith, 1994, Kouzes & Posner, 2007).

Martin, 2009

STANCE

TOOLS

EXPERIENCE

Guide

Guide

Inform

Inform

YourPersonal Knowledge System

City Hiring Processes as Is

City Hiring Processes Should

Martin, 2009

STANCE

TOOLS

EXPERIENCE

Guide

Guide

Inform

Inform

YourPersonal Knowledge System

Martin, 2009

STANCE

Design Thinker’s Personal Knowledge System

1. My world is reliably oriented.

2. My world rewards existing stage refinement.

Nonetheless . . .

3. I seek to balance reliability with validity.

4. I seek to advance the stage of knowledge

Martin, 2009

STANCE

TOOLS

Design Thinker’s Personal Knowledge System

1. Observation.

2. Imagination.

3. Configuration

1. My world is reliably oriented.2. My world rewards existing stage

refinement.Nonetheless . . .3. I seek to balance reliability with

validity.4. I seek to advance the stage of

knowledge

Martin, 2009

STANCE

TOOLS

Design Thinker’s Personal Knowledge System

1. Observation.

2. Imagination.

3. Configuration

1. My world is reliably oriented.2. My world rewards existing stage

refinement.Nonetheless . . .3. I seek to balance reliability with

validity.4. I seek to advance the stage of

knowledge

Martin, 2009

STANCE

TOOLS

EXPERIENCE

Design Thinker’s Personal Knowledge System

1. My world is reliably oriented.2. My world rewards existing stage

refinement.Nonetheless . . .3. I seek to balance reliability with

validity.4. I seek to advance the stage of

knowledge

1. Observation.

2. Imagination.

3. Configuration

1. Deepen mystery and

2. Nurture Originality

Martin, 2009

Design Thinking

A cognitive approach to problem engagement embodying a specific mindset

Knowledge Funnel

Martin, 2009

Counting Paperclips

Measurable Outcomes

Community Impact

Honesty & Integrity

Understanding & Serving Others

Quality of Work

Rewarding & Supporting Relationships

Creating Balance

Broad InterestsEnjoyment of the Activity ItselfRecognition From One’s FieldChallengeFaithRewarding & Supportive RelationshipsCourageRisk TakingFameSuccessSearching for KnowledgeCreating Balance in One’s LifeHard Work and CommitmentSelf-ExaminationSelf-CriticismCreativityPioneeringHonesty and IntegritySocial ConcernCuriosity

IndependenceSolitudeContemplationEfficient Work HabitsOpennessSpiritualityPowerInfluenceProfessional AccomplishmentQuality (of work)UnderstandingServing OthersWealthMaterial Well-BeingTeachingMentoringPersonal Growth and LearningProfessional ConductVision

Transformational Leadership

ODT and Transformational Leadership

Hotel & Restaurant

18 months (Nov ‘09 – May 10) of customer surveys revealed:

1. A 2.76/4.00 rating for the organization by guests.

2. A 2.61/4.00 for housekeeping.

3. A 2.00/4.00 for the facility.

Hotel & Restaurant

Hotel & Restaurant

Hotel & Restaurant Employee Promise

1. I will greet every guest & co-worker with smiling warmth & sincerity.

2. I will be proactive in providing the highest levels of service & quality immediately to guests & co-workers.

3. I will maintain the highest levels of integrity & respect for others.

Hotel & Restaurant 3 Month Results

Remember

Share

Do

Developing Design Thinking for Transformational Leadership

He had foundA bridge,

With a sign:"Please use this bridge to cross."

He wondered aloudHow many times

In his lifeHe had wandered

On the bankOf a river of change,

And not seenSuch an obvious sign,

Nor put his Foot upon the bridge

Before him.(Brown, 2007, 156)

I have not failed.

I’ve just found 10,000 ways that didn’t work.

Thomas Alva Edison