organizational behaviour (stress management)

GROUP MEMBER

Saidatina Khadijah Noor Fazilah

Noor Shahira A’ishah Ilmie Fariha

STRESSA state of tension experienced by individuals facing extraordinary

demands, constraints or opportunities.

Eustress : the healthy, positive, constructive outcome of stressful events and stress response.

Distress : the degree of physiological, physiological and behavioral deviation from healthy functioning.

STRESS

1.Environment Factors

2.Organizational Factors 3.Individual

Factors

Source ofSTRESS

• Economic Uncertainties

Changes in the business cycle

Economic downturn causes employees to worry about their job security.

• POLITICAL UNCERTAINLY

INCREASE THE RISK OF HAVING UNSAFE

AFFECTED BY ILLEGAL DEMOSTRATION

• TECNOLOGICAL UNCERTAINTIES

NEW INNOVATION CAN MAKE AN

EMPLOYEE

SKILL AND EXPERIENCE BECOME OBSOLETE – SHORT TIME

CAUSE STRESS

Environment Factors

Organizational Factors

1. TASK DEMANDS

RELATED TO A PERSON JOB.

WORKING CONDITION & PHYSICAL LAYOUT

CAN PUT PRESSURE ON EMPLOYEE

2. ROLE DEMAND

RELATES TO PRESSURE PLACED ON A PERSON.

ROLE CONFLICTS ROLE OVERLOAD ROLE AMBIGUITY PERSON-ROLE

CONFLICT

LET’S WATCH VIDEO

3. INTERPERSONAL DEMAND

PRESSURE CREATED BY OTHER EMPLOYEE

BAD RELATIONSHIP LACK OF SOCIAL

SUPPORT

4. ORGANIZATIONAL STRUCTURE

THE LEVEL OF DEFFERENTIATION IN THE ORGANIZATION

THE DEGREE OF RULES AND REGULATIONS – WHERE DECISION ARE MADE.

EXCESSIVE RULES AND LACK OF PARTICIPATIONS IN DECISION

5. PHYSICAL SETTINGS

BEING BOTHERED BY : NOISE LACK OF PRIVACY POLLUTION UNPLEASANT WORKING

CONDITION

Individual Factors

FAMILY PROBLEM

ECONOMIC PROBLEM

PERSONALITY

VIDEO TIME !!

PERSONALITYTYPE A

A chronic sense of urgency. A excessive competitive drive. (6) Characteristics: - Always moving - Impatient - Strive to do more things - Unable to appreciate leisure time. - Success is measured in terms of how much of everything they acquire. - Easily aroused when feel that self-esteem is threatened- in dealing with challenging tasks.

TYPE B Desire to do more than one task but at

his own pace. Participate actively – take it

professionally. (4) Characteristics: - Never suffer from a sense of urgency. - Does not discuss either their achievements - Play for fun and relaxation - Can relax without guilt.

PERSONALITY

Performance

High

Low

Stress HighLow

Moderate

Construcrive Destructive

RELATIONSHIP BETWEEN STRESS AND PERFORMANCE

CONSEQUENCE/SYMPTOMS OF STRESS

• Causes reduction in human immune system• Strokes and heart attacks are consequences of stress

PHYSIOLOGICAL SYMTOMS

• JOB DISSATISFACTION• MOODIESS• DEPRESSION• LOWER ORGANIZATONAL COMMITMENT

PSYCOLOGICAL SYMTOMS

• JOB PERFORMANCE FALL• HIGHER LEVEL OF ABSENTEEISM • HIGHER TURNOVER OF EMPLOYEE

BEHAVIOURAL SYMTOMS

COPING STRESS AT INDIVIDUAL LEVEL

Time Management• Daily list of

activities• Important and

urgency• Scheduling

Physical Exercise• Effective way in

dealing with stress

• Help to increase heart capacity

• Mental diversion from work pressure

Relaxation Techniques• Help a person

to feel physically relaxed

• Achieve through prayer, zikir

Social Support• Supervisor,

family members

• Higher self-esteem and confidence

• Emotional support from others

COPING STRESS AT

ORGNIZATIONAL LEVELSelection and

Placement Goal Setting Job Redesign

Organizational Communication

Wellness Program