optimizing business operations
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Optimizing Business Operations
Business Priorities Presentation
AgendaAgenda
Business Drivers / Challenges
Business Capabilities
Summary and Next Steps
Demonstration
Business ContextMicrosoft worldwide market share for integrated collaboration environments was 52.6% (+16.8%), while IBM’s was 39.1% (+10.7%).
– Gartner, July 2006
Microsoft continues to gain market momentum… and is selling twice as many messaging server seats than IBM.
– Forrester, August 2006
Microsoft worldwide share for email and calendaring increased to 47.1% (18.3% growth year-over-year) in 2005, while IBM dropped to 41.7% (5.6% growth year-over-year).
- Gartner (May 2006)
Business Drivers
Improve collaborationEnable seamless communicationEnhance business productivity across the enterpriseImprove business decision makingProvide secure access with simplified identity management
BusinessChallenges
ITChallenges
• Enabling access to information anytime, from virtually any location
• Supporting the business with flexible, user-driven reporting and analytics
• Facilitating structured and collaborative creation and management of documents
• Simplifying process participation to improve employee productivity
• Enabling better, more secure collaboration and communication with internal and external team members
• Finding relevant information from disparate document stores, databases, and line of business applications across the enterprise
• Lacking rich, advanced development tools to build innovative business applications
• Delivering an IT infrastructure for simple, automated administration and monitoring utilities for applications
• Delivering integrated capabilities, such as awareness and document-based workflow, with desktop tools
• Providing a secure, enterprise-wide platform to enable integrated, real-time communications
• Integrating business processes with line of business applications
• Enabling collaboration and workflow tools to support cross-functional teams
Challenges
Solution SupportThis solution should help… …by providing
IMPROVE COLLABORATIONUnified collaboration workspaces and portalsCentralized team collaboration sites and automated templatesWeb-based, enterprise-wide workspaces and portals Consolidated dashboards and information repositories for custom business applications
ENABLE SEAMLESS COMMUNICATION
Unified communicationsSecure email platform with AV/ASSecure instant messaging and web conferencingMobile accessVoice/video conferencing
ENHANCE BUSINESS PRODUCTIVITY
Automated workflowsUse of service-oriented architectureCommon data architecture across systemsIncreased agility for custom business process enablement
IMPROVE BUSINESS DECISION MAKING
User-driven reportingDepartmental dashboardsIntegrated line of business application reportingEnterprise-wide performance scorecardsData reporting and analysis through familiar interfacesRapid implementation of custom applications for streamlined business intelligence
SECURE ACCESS WITH SIMPLIFIED IDENTITY MANAGEMENT
Single sign-on for collaborationWorkflow-driven provisioningSmart card integration
AgendaAgenda
Business Drivers / Challenges
Business Capabilities
Summary and Next Steps
Demonstration
[ Insert Demo Title ]Demo
AgendaAgenda
Business Drivers / Challenges
Business Capabilities
Summary and Next Steps
Demonstration
Solution’s Business DriversENHANCE BUSINESS
PRODUCTIVITY
SECURE ACCESS WITH SIMPLIFIED IDENTITY MANAGEMENT
IMPROVE BUSINESS DECISION MAKING
ENABLE SEAMLESS COMMUNICATION
IMPROVE COLLABORATION
Sophistication of the SolutionENHANCE BUSINESS
PRODUCTIVITY
SECURE ACCESS WITH SIMPLIFIED IDENTITY MANAGEMENT
IMPROVE BUSINESS DECISION MAKING
ENABLE SEAMLESS COMMUNICATION
IMPROVE COLLABORATION
Phase 1Provides the fundamental solution allowing employees to collaborate and communicate more effectivelyEnables secure access to dataProvides efficient data management and integrated search capabilities to simplify finding information
Phase 2Adds more collaboration toolsEnhances process participationImproves communication and collaboration processesImproves data reporting and analysis
Phase 3Streamlines access to data, documents, and expert resourcesEnables seamless communication and collaboration with external partners Enables enterprise-wide reporting and analysisMaximizes productivity and business performance
Range of Business Capabilities
Phase 1 Phase 2 Phase 3
Provide departmental access to information enabled with departmental document libraries
Support offline and online use of unified collaboration spaces and mailboxes
Enable integrated search across multiple sources with enterprise-wide workspaces and portals that provide rich integration with desktop productivity tools and line of business and third-party business applications
Business Driver: Improve collaboration
Range of Business Capabilities
Phase 1 Phase 2 Phase 3
Enable unified messaging with mobile access to email and instant messagingProvide integrated, presence-enabled line of business applications
Enhance seamless integration of desktop productivity tools with web conferencing and integrated presence in line of business applications Integrate voice/video communication with instant messaging, PBX
Drive fusion of communication information and policy managementEnsure presence is integrated in line of business applicationsProvide multi-departmental web conferencing and video conferencing using desktop productivity tools
Business Driver: Enable seamless communication
Range of Business Capabilities
Phase 1 Phase 2 Phase 3
Improve access to key operational and performance data integrated across systems via IT parameterized reports and analysis tools connected to departmental data mart(s)Enhance sharing of and collaboration on reports and analyses using centralized project workspaces
Provide portal-based, centrally-managed, user- driven reporting of critical information and analysis of data for future development; ensure reporting is integrated into line of business applicationsEnable interactive departmental scorecards with key performance indicators
Enable advanced visualization with key performance indicatorsEnhance strategy-driven, enterprise-wide dashboards and scorecards with automated tools and centralized data management
Business Driver: Improve business decision making
Range of Business Capabilities
Phase 1 Phase 2 Phase 3
Provide unified directory for messaging and collaboration, simplified user provisioning, de-provisioning, and maintenanceEnable single sign-on for communications
Improve certificate and smart card integrationProvide workflow-driven provisioningProvide single sign-on for collaboration
Provide federated directory servicesEnsure self-service access managementEnable single sign-on across the enterprise
Business Driver: Secure access with simplified identity management
Range of Business Capabilities
Phase 1 Phase 2 Phase 3
Ensure manual business processes with integrated search indexes exist with simple workflows on documents and forms in document librariesProvide forms integrated with line of business applications and accessible via mobile devices
Enhance automation of all core business processes and monitoring of critical processes with multi-tier development tools using lightweight methodologiesEnable universal data access through common data architecture across systems; improve business productivity and process participation with workflow applicationsEnsure forms/workflows have end-to-end visibility, enabling collaboration across organizational boundaries
Provide integrated tools adhering to enterprise-wide service-oriented architecture standards to help integrate business processes within/across the enterprise, enabling the organization to quickly integrate new applicationsImprove performance with custom workflow applications, fully-automated workflows Access universal data across systems
Business Driver: Enhance business productivity
AgendaAgenda
Business Drivers / Challenges
Business Capabilities
Summary and Next Steps
Demonstration
Potential Business Benefits
Accessing information any time, from virtually any locationProviding flexible, user-driven reporting and analyticsCreating and managing documents collaborativelyEnabling higher employee productivityCollaborating more efficiently with team members, regardless of locationAccessing information across multiple, disparate locations
Next Steps
Discuss your priorities with ITMap to systems requirementsUnderstand what can be leveragedDevelop a high-level road map for deploying integrated capabilitiesTranslate back into business capabilities enabled/supported
Review the proposed business capability road map
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing
market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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