open311 workshop - code for america summit

Open311

Workshop

Philip Ashlock | Open311.org | October 2011

A collaborative model & open standard

for civic issue tracking

Open311

911 for Emergency Action311 for Emergent Action

Wedding Open Source to Government Service Deliveryhttp://eaves.ca/2009/02/25/wedding-open-source-to-government-service-delivery/

Public bug trackers for real world problems

Boston NYC Portland Pittsburgh

Reinventing the Wheel

Does every city need its own app?

Distributed innovation

API

API

API

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Benefits of the Open Standard

Interoperability

Shareability

Consistency

Ubiquity

Efficiency

Edmonton

Vancouver

Portland

San Francisco New York City

Washington D.C.

Toronto

Chicago

Boston

Baltimore

Miami

Philadelphia

Seattle

Bloomington

New Orleans

Tuscon

Dominican Republic

BarnetSouthampton

New HavenGrand Rapids

See http://wiki.open311.org/GeoReport_v2/Servers

St Louis

wiki.open311.org/Open_Source

Open311Open Source

Open311 Dashboard

Open311 Facebook App

Open311 on Joget

The Civic Network?

A National 311 API?

Telephone & SMS Accessibility from a web API?

Open311 GeoReport v2 Stats

~35 city endpoints~10 independent implementations

~ 8 vendor supported products

~ 5 open source servers~ 4 open source clients~ 5 client libraries

Needs• Improved docs (eg iodocs)• Validator

Future• GeoReport 2.x & 3• Other APIs

Inquiry API

Asynchronous Inquirywith Status?

What if anyone could answer?

Issue Report: Request / ReportInquiry: Ask / SearchIdeation: Answer / Suggest

wiki.civiccommons.org/Collaboration_Platforms

Patterns of Interaction

Unify these interactions?

Thanks!

t

Philip Ashlock phil@civiccommons.org

Open311www.open311.org