open text content world - executive summit presentation

Mobility: The Key Accelerator for Systems of Engagement

•  John Mancini •  President, AIIM

twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com

Who is AIIM and why should you care?

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AIIM.org/research

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AIIMcommunities.org

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AIIM.org/training – email me at johnmancini@aiim.org

•  The briefing will explain the AIIM roadmaps in more detail, but also lead a discussions about what this means for your organization, necessary changes, and next steps.

•  Send an email to Atle Skjekkeland, Vice President of AIIM at Askjekkeland@aiim.org to check available dates.

•  Agenda •  Enterprise Computing 2010-2020 •  Improving your competitive advantage •  System of Records meet System of Engagements •  Implications for Enterprise IT •  Stairway to heaven for customer conversions •  Stairway to heaven for operational productivity •  Stairways of investments •  Next step

Contact AIIM to schedule a 1 day System of Engagement briefing

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Understanding markets in transition

Photo source = http://www.flickr.com/photos/ellenm1/3861396678/

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Understanding Markets in Transition 8

AIIM Task Force

For more information -- http://www.aiim.org/futurehistory

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Image source = http://www.directimpactnow.com/

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1 -- A short history of ECM

Photo source = http://www.flickr.com/photos/sergemelki/349312861/

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2 -- Consumer revolution & enterprise IT

http://www.flickr.com/photos/hisgett/3206494453/

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3 -- A “future” history of ECM

Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/

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A short history of ECM

Photo source = http://www.flickr.com/photos/sergemelki/349312861/

A Short History of ECM – The Early Days

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Solutions expensive and complicated.

Adoption driven by the business.

Use case, not ROI critical.

Ease of use doesn’t matter.

Adoption departmental in large organizations.

ECM in the Past Decade

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Web technologies.

Explosion of risk concerns.

Entry of SharePoint.

User frustration with cost and complexity.

Rise of Saas and Open Source options.

Command and control

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Systems of Record

Transaction-oriented

Document-centric

User learns system

Security is key issue

Source = AIIM and TCG Advisors

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Consumer revolution & enterprise IT

http://www.flickr.com/photos/hisgett/3206494453/

You Say You Want a Revolution

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Consumer Technologies and the Enterprise

Enterprise IT On Hold

Consumer IT On Fire

Source = AIIM and TCG Advisors

The Big Disconnect

How disruptive will Consumer IT be to Enterprise IT?

How can it be that I am so powerful as a consumer and so

lame as an employee?

Source = AIIM and TCG Advisors

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A “future” history of ECM

Photo Source = http://www.flickr.com/photos/fdecomite/2226169735/

Command and control

Systems of Engagement Emerge

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Systems of Record Systems of Engagement

Transaction-oriented

Document-centric

User learns system

Security is key issue

Interaction-oriented

User-centric

System learns user

Privacy is key issue

Collaborative

Source = AIIM and TCG Advisors

Issues raised by emergence of SOE

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1  “Nobody has figured this out” 2  “Whether the CIO wants it or not, it is coming in.” 3  “Expectations are that there should be no training.” 4  “Going forward, there will be a need for the consumer-

based technologies, workforce coming in will have different expectations.”

5  “The whole industry is changing and changing very fast.” 6  “Technology is not available to make sense of all this

information. There is no technology that is able to make the information relevant.”

Source = AIIM and TCG Advisors

Mobile is where these trends converge

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What the heck will “control” mean in this new world?

Content consumption device

“Mobile file cabinet” device

Scanning and capture device

Social networking device

Process redefinition device

Location-aware device

What the heck will “control” mean in this new world?

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[Social content on external sites] will be archived and retained for the required period of time in accordance with the DIR Records Retention Schedule.

Non-administrative incoming/outgoing and internal correspondence, in any media, pertaining to or arising from the routine operations of the policies, programs, services, or projects of an agency. Retention = 1 year

Dear Sir/Madam: I am looking into starting a goat dairy farm. What licenses do I need and where can I find the guidelines for inspection of milking parlor and regulations?

Do we need to keep this?

Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/ Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/

Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/ Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/

Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/

Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/

How long do we need to keep this?

Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/

How and when do I move it from the external site to an internal archive?

Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/

Whose job is it to do this?

Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/

Will this ever really get done?

Do we care?

Photo source = http://www.flickr.com/photos/marcobellucci/3534516458/

Mobility: The Key Accelerator for Systems of Engagement

•  John Mancini •  President, AIIM

twitter = @jmancini77 Blog = Digital Landfill = aiim.typepad.com