oow15 - customer success stories: upgrading to oracle e-business suite 12.2

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Customer Success StoriesUpgrading to Oracle E-Business Suite 12.2

Terri Noyes, Senior Director, Oracle CorporationAndrew McVeagh, Oracle CoE Leader, GE TransportationMusa Ramadhani, Lead Oracle Apps DBA, Gentex CorporationOctober 28, 2015

Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Program Agenda

Introduction

GE Transportation Project

Gentex Project

Program Agenda

Introduction

Gentex Project

Continued Investment for Years to Come

Oracle E-Business Suite Release Roadmap

9/2013 12/2013 9/2014

12.2 12.2.3 12.2.4 12.2.5 12.2.6 12.2.7 12.312.1 12.1.2 12.1.3 12.1.3+

5/2009 12/2009 8/2010 10/2015

New Release

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 20232008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 20232008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023

11.5.10GA 11/2004

Sustaining12.0GA 1/2007

12.1GA 5/2009

12.2GA 9/2013

Sustaining

Extended

11/2013

1/2012 1/2015

11/2010 12/2015

12/2016 12/20195/2009

9/2013 9/2021

Exception

Sustaining

Extended

Premier

Customer Choice to Use 12.1 or 12.2

Oracle E-Business Suite Support Timelines

Support updates as of 5/2015

12.2 Premier Support through 9/2021 (3 years of Extended Support changed to Premier Support)

For more info, see Oracle Lifetime Support Policy: Oracle Applications

Premier

Extended

Extended Sustaining

Sustaining

1Premier

Premier

Exception

Premier

E-Business Suite 12.2 - Highlights

• Users remain online while patches are applied

• User downtime is limited to a short cutover period

• The maintenance window in 12.2 is predictable

• Critical business operations and revenue generating activities continue during patching

Signature Feature – Online Patching for Business Continuity

Oracle E-Business Suite 12.2: Customer Momentum

Related Sessions

Thursday, October 29, 2015

10:45 a.m.

CON8147 - Oracle E-Business Suite 12.2: Customer Panel

Steven Chan, Senior Director, Oracle

Ravi Ravikoti, Senior Manager, On Semiconductor Corporation

Tom Robinette, Executive Director of Business Systems, Exterran

Martha Wiegman, Senior Manager - Business Solutions at GE

Moscone

West—3004

1:15 p.m.

CON8141 - Technical Upgrade Best Practices for Oracle E-Business Suite 12.2

Samer Barakat, Director, Applications Performance, Oracle

Udayan Parvate, Senior Director, EBS Release Engineering, Oracle

Moscone

West—3022

Program Agenda

Introduction

Gentex Project

Imagination at work

GE TransportationOracle EBS R12 UpgradeOctober 28th, 2015

Andrew McVeagh – Oracle CoE Leader

GE Proprietary Information—Class III (Confidential) Export Controlled—U.S. Government approval is required prior to export from the U.S., re-export from a third country, or release to a foreign national wherever located.

We are GE Transportation. We set potential in motion.

Drilling Services

Mining Marine

Stationary

$5.7B USD global revenue in 2014There’s a partnership behindevery dollar earned.

Established over 100 years agoWe’re proud to be one of the original GE businesses.

12,000 strongOur team is proud to representdifferent nations and ethnicities.

Our Business runs on OracleA Case Study: GE Transportation R12 Upgrade

How we use Oracle E-Business Suite

Shop Floor to Financials

62 Active Modules including…

• Bills of Material

• Cash Management

• Collections

• Depot Repair

• Field Service

• General Ledger

• Inventory

• Latin America Localizations

• Master Scheduling/MRP

• Mobile Applications

• Order Management

• Payables

• Projects

• Purchasing

• Receivables

• Regional Localizations

• Shipping Execution

• Supplier Scheduling

• Warehouse Management

• Work in Process

18 Active Countries

• Australia

• Brazil

• Canada

• China

• France

• India

• Indonesia

• Italy

• Kazakhstan

• Kenya

• Mexico

• Mozambique

• Netherlands

• Singapore

• South Africa

• Sweden

• United Kingdom

• United States

…and everything in between

6 Languages In Use

• American English

• Brazilian Portuguese

• Italian

• Latin American Spanish

• Russian

• Simplified Chinese

Why Oracle R12? | Benefits & Focus Areas

Oracle EBS 11.5.10.2 � 12.2.3

• Reduced downtime (online patching)

• Required foundation (GE Global Enterprise Standards)

• Enhanced Drill-back/down capability (GL to Sub-Ledger)

• Premier Oracle Support for our environments

Focus Areas - Key Functional Changes

• Required financial redesign (Custom Inventory Transaction Pre GL Processor retired)

• Localizations were all redesigned by Oracle for R12

o Brazil required full redesign and integration with 3rd partieso Italy and other localizations required some rework

• Oracle moves to some web based forms vs. traditional java forms

o Customer, Vendor forms etc.

Oracle R12 | JourneyMar

Functional ReadinessFunctional ReadinessEnd to End System RemediationEnd to End System RemediationHack-a-thon Code-a-thon Code-a-thon

Feb Mar Apr May Jun Jul Aug Sep

Go LiveGo Live

Apr ‘15

Technical Design & Code Remediation Finance, Brazil, 3rd party & Downstream Systems User Acceptance Testing & TrainingEBS Upgrade

Oct Nov Jan FebDec

Project Phases

Code-a-thon

• Identified and architected similar changes and provided guiding principals for coding changes

• 50 developers worked to resolve identified issues over 60 days

End to End System Remediation

• Drove financial re-architecture, interface remediation and changed business process where mandatory

• Monitored key performance indicators for any underlying issues

Functional Readiness

• Sent team members to key locations globally to train and assist during full end to end user acceptance testing

• Saturated business with communication and training

Hack-a-thon

• Leveraged a focused team to deliver a working environment in 10 days

• Ran the upgrade on a test environment to see where we stood and started remediation

Go Live

• Executed business continuity plans during 100 hour upgrade outage

…a faster approach to ERP Upgrades

11 upgrade cycles

3 dry runs for cutover

372 step detailed cutover plan

DBA commands scripted

One team mentality

Divide and conquer approach

Global updates twice a week

Weekly executive updates

Business Ownership of Signoff

All users surveyed for readiness

Signoff by executives by area

IT delivered, business decided

2 month hard freeze

Meticulous tracking of changes

Patching cycle coordination

Force all updates in IT tools

Technical Preparedness Accountability

Teamwork Change Management

Oracle R12 | Key Success Factors

Oracle R12 | Architecture Transition

11.5.10.2

DB: 11.2.0.4

12.2.3

DB: 11.2.0.4

Oracle R12 | Key Lessons Learned

• Give ample training opportunities and survey for effectiveness

Communication and Training• Business Continuity Planning needs 3-4 months minimum planning

• OVER communicate via every method available to your team

• Send key IT and functional users to sites for UAT

User & Performance Testing• Ensure all key business workflows are covered (close gaps SIT to UAT)

• Performance Testing: 4 months before go-live … you will need to tune

… 80+ person cross functional team, 500+ UAT testers

• Keep development team for issue resolution for at least 8 weeks

Go-Live & After-care plan• 24*7 dedicated help line – manned with project team

• Establish rhythm for executive report outs during and after go-live

Oracle R12 | Facts and Summary of Issues

• Oracle Concurrent Manager – directory structure – start in empty directory

• IT help & support line: 309 questions over 2 weeks

Post Go-Live Facts

• KPI Monitoring: Continuous evaluation of business indicators

• Total # of unique users logged into Oracle R12: 3321

A review of key resolved issues

• Advanced Supply Chain planning – Demand was being dropped - patch

• Minimum requested order quantities ignored for 3% of parts – patch

• 6 Finance issues - critical to April close - Worked SR’s – SLA configuration

• 10-15 key Oracle forms did not work properly - Recompiled corrupted files

Our business is running well on R12

FunctionalOutcomes

• All critical business processes worked on Day 1

• All users trained and able to work on system

• Equivalent Functionality and Reports

• 6 Successful Monthly Closes

• 2 Successful Quarterly Financial Closes

• Close cycle time remains unchanged

• Compliant & Seamless reporting (OBIEE & Hyperion)

Ongoing Support

• Optimize close to increase cycles per day

• Monitor KPI’s for any underlying issues

Ongoing Support

• Resolve remaining R12 bugs with Oracle development

• Monitor all sub-systems for health and performance

TechnicalOutcomes

• Technical conversion successfully completed

� 6 months post go live – operating successfully

• On-line patching cycle successful

� Took <90 minutes, previously 12+ hours on 11i

• No reduced performance for business users

� Initial performance issues resolved

� Initial forms lag resolved

Oracle R12 | Summary & Outcomes

Questions?

Andrew McVeaghGE Transportation

Program Agenda

Introduction

Gentex Project

Gentex Customer Success Story

Musa Ramadhani

Oracle Applications Architect (Lead Oracle Apps DBA)

Gentex Corporation - Overview

Products That Look Out For You

• Established: 1974

• Ownership: GNTX – NASDQ Global Select Market

• Operations:

– Headquarters & Manufacturing - Zeeland, MI

– Sales & Logistics – England, France, Sweden, Germany, Japan,

Korea, China

• Products:

– Automotive Automatic-Dimming Rearview Mirrors

– Automotive Electronics

– Dimmable Aircraft Windows

– Fire Protection Devices

• Employees: 4,000+

• Sales (2014): $1.38 billion

• Mirrors Shipped (2014): 31,079,818

• Forecast 2015: $1.47-$1.54 billion0

Revenues

(in millions)

7.2M Mirrors Shipped

310M Revenues

1,700 Employees

2014:31M Mirrors Shipped1.375B Revenues4000+ Employees

Corporate Milestones

Managing the Evolution of the Rearview Mirror

1980 1990 2000 2010 2020

1998: Acquisition: CMOS Camera Technology from Photobit

1982: Inside Electro-Mechanical Rearview Mirror

1987: Inside Electro-Chromic Rearview Mirror

1991: Outside Electro-Chromic Rearview Mirror

1997: Outside Convex and Aspheric Electro-Chromic Rearview Mirrors

ELECTRONICS, ELECTROCHROMICS, CHEMICAL DEVELOPMENT & SOFTWARE DESIGN

MICRO-ELECTRONICS & VISION SYSTEMS

GLASS BENDING & COATING

2004: SmartBeam® Lighting Assist Camera Systems

VIDEO DISPLAYS

2006: Video Display Mirrors

ADAS FUNCTIONALITY

2010: Dimmable Aircraft Windows

2012: SmartBeam ADAS and Video Camera Systems

2014: Full Display Mirror and video camera systems

2000: HomeLink® license, Compass, Microphones, Interior Lighting,

Telematics

TELEMATICS , MICROPHONES, LIGHTING, ETC.

REAR VISION SYSTEMS

2013: Acquisition: HomeLink® from Johnson Controls

E-Business Suite R12.2 at Gentex

Single Global Instance

ERP Footprint• (A2R) Accounting to Receipt

• (D2B) Demand to Build

• (P2R) Procure to Receive

• (O2S) Order Capture to Shipping

• (ENG) Engineering

• (MFG) WIP Discrete, OSFM, Flow

• Quality

• HR

Decentralized VCP Footprint• (VCP) Value Chain Planning Suite of Apps

• ASCP

• IO – Inventory Optimization

• Demantra

• Production Scheduling

Countries1. China

2. France

3. Germany

4. Japan

5. Korea

6. Sweden

8. USA

Installed Languages1. English (US)

2. German

3. Korean

4. Chinese

5. Japanese

Reasons for Choosing R12.2.4

• Leverage the latest technology enhancements

• Preferred to invest in a single upgrade to 12.2

• Premier support

• Future innovation is focused on 12.2.x

Leverage the latest technology enhancements

• Online Patching

• Increased uptime/revenue for 24/7 Manufacturing in Single Global Instance

• Predictable Downtime regardless of Patching duration or Patch size

• Built on Fusion Middleware (Weblogic Platform)

• Provides Secure platform for deploying large-scale distributed middleTier environments

• Stable and easily integrated to other products running on Weblogic Server

• Witnessed stability of Weblogic in existing implementations of SOA and Enterprise Manager

• In-Memory enhancements to Applications

• Applications built to leverage database In-Memory capabilities for performance

• Planning to deploy in-memory Apps for VCP

• Cisco B200 M4 UCS blades on NFS NetApp Storage

Preferred to invest in a single upgrade to 12.2

• Combined the following infrastructure upgrades to save time and money

• Servers

• Storage

• OS (OEL5 -> OEL6)

• DB Upgrade (11.2.0.3 -> 11.2.0.4)

• Applications (ERP – R12.0 -> R12.2.4 | VCP – R12.1.3.9 -> R12.2.4.1)

• We did not want to put the business through another upgrade cycle to 12.2 in less than 5 years

Support Timeline

Future innovation is focused on 12.2.x

Operational Efficiencies User Interface Innovation Functional Innovations

Oracle VM Templates EBS Extensions for Endeca In-Memory Applications

Application Management Suite Smartphone Apps New Products

Test Automation Tablet Optimizations

Online Patching Simplified User Interfaces

Ease of Integration

Project Phases & Timeline

Post-Upgrade Topology

Top 10 Tips for Gentex Successful 12.2 Upgrade

1. Gathered Key Reference Material

2. Finalized Our upgrade path

3. Identified Impact on supporting Applications

4. Prepared for Architectural Changes

5. Re-Evaluated Application Sizing

6. Planned for Customization Deployment Impact

7. Prepared to Minimize Upgrade Downtime

8. Performed several upgrade cycles prior to project start

9. Researched and Documented Online Patching

10. Understood the factors affecting Time & Resources

Post Go-live Problem Resolution

Partnered with Oracle Critical Accounts to accelerate issue resolution during and post go-live

Post Go-live Problem Resolution

Majority of our pain-points are in P2R – Critical Accounts addressing issues with Oracle DEV

Lessons Learned

• Patching

• Take most recent Critical patches proactively at start of project

• Proactively stay current with Critical Patches releases as project progresses

• Stick to change management to track what's applied where.

• Set a “Patch Freeze” date prior to the go-live date

• Understand business functions not available during patch cycles

• Training

• DBA/Support team - proactively familiarize with Online patching

• Functional team proactively familiarize with new functionality

• Business users receive training in modules with most changes

• Cutover

• Communicate, Communicate, Communicate

• NO SURPRISES | Assume Nothing

• Document so others can execute plan in your absence

Thank You

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