online k sharing final
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8/7/2019 Online K Sharing Final
http://slidepdf.com/reader/full/online-k-sharing-final 1/14
Members:
Janakiraman Santhosh Kumar
Ahamed Iqbal
Archana KC
Peng Li
Understanding Knowledge-Sharing in OnlineCommunities of Practice
8/7/2019 Online K Sharing Final
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� Knowledge Critical organizational source
� Need to leverage and share to maximizevalue
� Purpose of the paper
± Promote the understanding
± Discusses trends & Role of OLC
Introduction
8/7/2019 Online K Sharing Final
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� Perceived Usefulness of KM system
� Trust factor� Proximity of K Sharing to career
advancement
� Sense of Community
� Perceived Value congruence
Agenda
8/7/2019 Online K Sharing Final
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� Tangible resources no longer source of
Competitive advantage� Overemphasis of role of IT
� Lack of consideration of Cultural &Motivational factors
� Need of the hour Combine Social & IS
Developments in KM
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� IS focus Core business process, critical
data� KM focus beyond day to day activities
� KM needs to effectively harness IS tomaximize value of Knowledge base
� Challenge transit from information toexperiential knowledge
KM in love with IS
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� COP group informally bound by shared
expertise and passion� Based on intrinsic value the member
brings
� Characteristics
± High level of trust & shared behavioralnorms
± Mutual respect & reciprocity
± Direct link to creation & sharing of
COPs & OLCs
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� Transfer of resource from source to
recipient� K sharing means K is generated in
recipient and not the same in I sharing
� Conversation effective conduit for K
sharing ± Common context facilitates tacit K
transfer
± Conversation creates new cards dontbother to reshuffle
Knowledge Sharing
8/7/2019 Online K Sharing Final
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Your own sub headline
Templates
Factors AffectingKnowledge
Sharing
Organizational
Structure
Technical
Infrastructure
Trust
Career
Advancement
Sense of
Community
Value
Congruence
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Organization Structure
Organization's challenge to spread new
knowledge
Organization's challenge to spread new
knowledge
Level 1
Level 2
Level 3
Level n
Top
Management
Best
Practices
Knowledge
Flow to all
levels
Challenge in new Knowledge Flow
8/7/2019 Online K Sharing Final
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Centralized, bureaucratic management
style stifles creation of new knowledge
Centralized, bureaucratic management
style stifles creation of new knowledge
Organization Structure
Centralized Organization Structure
Executive Office
Line ManagementStaff Function
Country X Country Y Country Z
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Flexible and decentralized structureencourages k sharing particularly TACITKnowledge.
Flexible and decentralized structureencourages k sharing particularly TACITKnowledge.
Organization Structure
Centralized Organization Structure
Executive Office
Country X Country Y Country Z
Hypothesis 1: The less hierarchical the
organizations structure, greater the instances of K
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Technical Infrastructure
�IT facilitates collaborativework & enable KT
�Inability to transfer TacitKnowledge� Two Aspects of Systems Use
�Easy usage and valuable
content motivates K sharing�Perceived usefulness of ITsystem.
A Process
H1: The greater the ease of use of a knowledge-sharing system, the greater ones
use of the system for knowledge sharing.
H1: The greater the ease of use of a knowledge-sharing system, the greater ones
use of the system for knowledge sharing.
H2: The greater the perceived usefulness of the knowledge-sharing system, the
greater a users participation in knowledge sharing.
H2: The greater the perceived usefulness of the knowledge-sharing system, the
greater a users participation in knowledge sharing.
8/7/2019 Online K Sharing Final
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� Trust in a much debated construct (Krammer & Tyler 1996)
Trust
Trust
In theirOpenness &
Honesty
In their
intensions &
Concerns
In their
Reliability
In their
Competence
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