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Office Space of the Future
Ralph HofmannFacility Management & Real EstateKraft Foods Europe
CompanyRE Port FolioThe Project “CI Concept”
Zürich, August 2011
Source and copy right: Kraft Foods Europe, Brückner Architects
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$12 $12 billion in revenues
Sales in 1616 countries
6161 manufacturing facilities
27,000 27,000 employees
Note: Figures are for the combined Kraft Foods and Cadbury businesses and are approximate.
Fast Facts in Kraft Foods Europe Kraft Foods Europe Fast Facts
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Strong presence across regionFocus on 5 core-categories managed on pan-European basis
Pro Forma KFE 2010 Net Revenues $12.0 Billion including the acquisition of Cadbury
Portfolio of iconic, heritage brands
ChocolateChocolate
CoffeeCoffee
BiscuitsBiscuits
Gum & CandyGum & Candy
Cheese & GroceryCheese & Grocery
Real Estate Portfolio
Kraft Foods Europe
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KFE Real Estate Portfolio in focus: 116 sites
Real Estate
Leased PropertyOffices, residential, ware houses
Owned PropertyPlants, owned offices, ware houses
• # of sites: 55• # of sqm: ~ 150.000• Annual spend: $ 60MM (2010)• Lease duration: 3 to 12 years• Potential Saving $ 8-10MM
• # of sites: 61 • # of sqm: ~ 1.700.000• Owned between 2 and 150 years• Surplus land sale, office space usage
PlantsOffices
KFE BUSINESS AGENDA
Corporate Identity Concept
The Re-Design Project
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The Project Challenge ….
• Re-organize existing desk setup and gain space for additional 120 desk
• Building size: 12,000 sqm (20 sqm/person)
• Increase capacity from 640 to 765 desks (15,7 sqm/person)
• Establish a KF wide office culture reflecting our core values
• Be open and exclusive
• Act like Owners
• Discuss - Decide – Deliver
• Time Frame: 6 months
• 3 months for re-setup
• 3 months for CI-concept
Workplace Transformation – Research Facts
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On an average day 40% - 45% of office work space is vacant/unoccupied in the corporate world
� Random desk checks executed by Kraft Facilities team has validated that Kraft falls into the range
69% of workers surveyed said their productivity would be increased if they had flexibility to customize where they work
� At Kraft, 85% of IS employees say they love to choose where to work
The average worker has 30% untapped productivity because of low affinity and low engagement
� Affinity and engagement scores have been low in Kraft employee pulse surveys
Workplace Transformation –Scientific Background
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Architect planning based onscientific studies together with the “Frauenhofer Institute”
• Work place usage and conditions
• Performance indicators
• Well being
VIRTUAL PAYBACKThe Analysis shows a highly significant strong positive correlation between Office-Performance and Office-Design.
By optimizing the Office-design in terms of high interior design are performanceincreases up to 36 % possible.
Work is changing…
From:
Slower • 50%-75% of work time consumed by scheduled
meetings, with many being unproductive
• Structured & scheduled collaboration
• Decision making takes multiple meetings
Traditional & Activity based Management
• Work is a place -- enforced control over where and when employees work
• Accountabilities poorly defined or measured and performance is frequently based on activities
• Hierarchy driven organization & process
• Heavy reliance on email & point-in-time written communication
“I space”• Personal interaction often feels constrained
because of need to enter someone’s personal space to talk to them
• Limited visibility to Leadership Team
• Offices and cubicles vacant 40% on average and limited meeting space
To:
Faster• 5%-10% of work time consumed by scheduled
meetings
• Unstructured / freeform collaboration
• Quick decision making based on timely information
Hi Tech & Results based Management
• Work is an action – mobility: employees empowered to choose where and how to work
• Accountabilities clearly defined and measured and performance is outcome/results based
• Real-time management of people, process, results via communication / collaboration … Email, alerts, team sites, blogs, discussion boards, face-to-face discussions
“We space”• Open forum for brainstorming and fellowship;
learning from and leveraging each other
• Increased visibility to Leadership Team
• Increased meeting & collaboration space and personal space that is more efficient
Office Of The Future: Result
• No assigned desks (most necessary only)
• Efficient space utilization:
– minimize “I space”; maximize “We space”
– Desks for 60% of people, seats for 120% of people
• Choice of seating designs supports different work needs:
– Open desks for individual PC work
– Enclaves for small group or individual confidential/private meetings
– Work Zones for collaborative, quiet and social needs
• Reduced storage/file space (utilize technology for document storage)
• Innovative technologies:
– Unified Messaging, Work from home tools
– Collaboration tools, Multifunctional Printer
– Wireless and laptops only (no desk stations)
– Bring your own computer at work
– Tele Presence & Video conference
7th Floor before: 37 desks (Executive floor)
Size: 1.100 sqm# of Desks/people : 31/31# of seats: 31# of hot desks: 0# of communication & private zones: 0Sqm/person ratio: 35,5
7th Floor NEW: 54 desks (4 departments)
Size: 1.100 sqm# of Desks/people : 54/85# of seats: 100# of hot desks: 31 (integrated)# of communication & private zones: 5Sqm/person ratio: 12,9
Office Of The Future: Example 7th floor of Lightcube (Headquarter Zürich)
UnassignedDesk Areas
Copyright
Office Of The Future: Concept and Reality7th floor
Office Of The Future: Example 1st to 6th floorLightcube (Headquarter Zürich)
3rd Floor: 77 desksSize: 1.353 sqm# of Desks / people: 77 / 77# of hot desks: 5# of communication & private zones: 0Sqm/person ratio: 17,6
3rd Floor NEW: 102 desksSize: 1.353 sqm# of Desks / people: 102 / 102# of hot desks: 8 (integrated)# of communication & private zones: 5Sqm/person ratio: 13,3
Flexible work places(Adjustable desks, dividers, organizers)
Office Of The Future: Design Elements
Informal Meeting Zones
Silent/quiet Rooms(Phone calls, short meetings)
Privacy Zones(different seating position, cosy …)
Office Of The Future: Design Elements
I call you …
Common Areas(Coffee, Chatting, Watching …)
Office Of The Future: Design Elements
Coffee Point
Coffee Garden
Office Of The Future: Design & Communication Elements
Phone boxes� Unified Messaging with
MS Office Communicator: Instant Messaging, Desktop Sharing, Audio & Video Conferencing; External call bridge, no physical desk phones
� Livemeeting: Large
conferencing, external collaboration, 360°roundtable camera
� Laptops only – no more table PC’s.
� Skype, Social Networks, free internet
� Bring your own computer (BYOC)
� MyAppsOnline Virtualized Desktop: Citrix based environment with rapidly growing application portfolio to access them from anywhere, at anytime, on any computer
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Pictures
BACKUP
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