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Western Cape Police Ombudsman Annual Report 2015-161
Office of the Western Cape
Police Ombudsman
Annual Report2015-16
Office of the Western Cape
Police Ombudsman
Annual Report2015-16
Western Cape Police Ombudsman Annual Report 2015-161
CONTENTSPART A: GENERAL INFORMATION ……………………………………………….............……….……… 31. General Information ………………….........................……………….......................………………………….……..... 52. List of Abbreviations ……………………………………………………….…................................………………….……… 63. Foreword by Ombudsman …………………………………………….…..........................……………………………….. 74. Strategic Overview ………………………………………………………….….............................……………………………. 9
4.1 Vision …………………………………………………………………….........................……………………………….. 94.2 Mission …………………………………………………………………........................………………………………… 94.3 Values ……………………………………………………………………….........................……………………………. 94.4 Summary ……………………………………………………………………............................…………………….. 10
5. Legislative and other Mandates ………………………………………………….........................……………………… 126. The Complaint Resolution Process ……………………………………………………………..........................…….. 147. Organisational Structure ……………………………………………………………………………........................……… 18
PART B: PERFORMANCE INFORMATION ……………………………………….........…..………….. 211. Overview of WCPO Performance ………………..……………………………………………….............................… 23
1.1 Service Delivery Environment ………………………………………………………………...............……….. 231.2 Formation of Task Team ……………………………………………………………………….......................… 261.3 Best Practice Benchmarking ……………………………………………………………....................…..…… 26
2. Marketing ............................................................................................................................................... 272.1 Community Safety Improvement Partnerships (CSIP) ......................................................... 282.2 Policing Needs and Priorities (PNP) ....................................................................................... 282.3 Court Visits ................................................................................................................................ 30
3. Strategic Outcome Oriented Goals ………………………………………………………......................………….….. 323.1 Goals …………………………………………………………………………………………............................….…… 323.2 Indicators …………………………………………………………………………………..........................…………. 33
3.2.1 Number of Cases ……………………………………………………………...............………….……… 373.2.2 Number of Priority Cases …………………………………………………............………….………. 373.2.3 Number of Incident Reports Received …………………….......……………………….……….. 37
4. Targets .................................................................................................................................................... 38
PART C: COMPLAINTS AND STATISCTICS ………………………….......………………….…………. 391. Complaints Received …………………….……………………………………….................................……….………….. 412. Categories ………………………..…………………………………………………………...................................………….. 413. Complaints Received ………………………………………………………………………………..................................… 42
3.1 Total Number of Complaints Received as at March 2016 …………………………..................…. 423.2 Nature of Complaints Received .............................................................................................. 44 3.2.1 Overview per Quater .................................................................................................. 44 3.2.2 Detailsed Anlysis ......................................................................................................... 453.3 Complaints per Month ……….................................................................................................... 46 3.3.1 Overview per Quater .................................................................................................. 46 3.3.2 Detailsed Anlysis ......................................................................................................... 47
Western Cape Police Ombudsman Annual Report 2015-162
PART D: HIGHLIGHTS ………….…………………………………………….................…………………… 491. SwearinginofStaffMembers…………………………………………………….................................……………….512. International Ombudsman Institute ……………………………………………...........................…………………. 523. Employee Wellness…………………………………………………………………………..................................………… 524. Corporate and Social Responsibility……………………………………………………...................................……. 535. Heritage Day: Celebrate South African Cultural Diversity ................................................................. 536. Braille Brochure ..................................................................................................................................... 54
PART E: FINANCIAL INFORMATION……………………….……………………………………………… 55
PART F: CONCLUSION…………………………….……………………………………………………......…. 59
Western Cape Police Ombudsman Annual Report 2015-163
PART A: GENERAL
INFORMATION
Western Cape Police Ombudsman Annual Report 2015-165
PART A: GENERAL INFORMATION
1. GENERAL INFORMATION
Advocate Vusi PikoliWestern Cape Police Ombudsman80 Burg StreetCape Town, 8000South AfricaTel: +27 21 483 0669Fax: +27 21 483 0660E-mail: ombudsman@westerncape.gov.za
Ms Nadia Arabi HeadofOffice:WesternCapePoliceOmbudsman80 Burg Street, Cape Town, 8000Tel: +27 21 483 0669Fax: +27 21 483 0660E-mail: nadia.arabi@westerncape.gov.za
Ms Deidre FosterDeputy Director: Communication80 Burg Street, Cape Town, 8000Tel: +27 21 483 8588Fax: +27 21 483 0660E-mail: deidre.foster@westerncape.gov.za
Website address: www.westerncape.gov.za/police-ombudsman
Western Cape Police Ombudsman Annual Report 2015-166
PART A: GENERAL INFORMATION
2. LIST OF ABBREVIATIONS
CeI Centre for e-InnovationCPFs Community Police ForumsCSFs Community Safety Forums CSIP Community Safety Improvement PartnershipDOCS Department of Community SafetyDVA Domestic Violence ActHOD Head of DepartmentIOI International Ombudsman InstituteIPID Independent Police Investigation DirectorateMEC Member of the Executive CommitteeNPA National Prosecuting Authority NGOs Non-governmental OrganisationsNHWs Neighbourhood WatchesOD Organisational DevelopmentPNPs Policing Needs and PrioritiesPPP Promote Professional PolicingSAPS South African Police ServiceWCCSA Western Cape Community Safety ActWCG Western Cape GovernmentWCPO Western Cape Police Ombudsman
Western Cape Police Ombudsman Annual Report 2015-167
PART A: GENERAL INFORMATION
3. FOREWORD BY OMBUDSMAN
ItgivesmegreatpleasuretopresentthefirsteverAnnualReportonthe work of the Western Cape Police Ombudsman. This is new ground that has not yet been ventured upon.
IamhappywiththerelationshipwhichthisofficehasforgedwiththeSouth African Police Service in the Western Cape, as this bodes well for the future. My hope is that this this relationship will grow from strength to strength. For this I would like to acknowledge the retired Lieutenant General Lamoer, General Patekile, who acted for some time, and the current Provincial Commissioner, Lieutenant General Jula. We have also sought to intensify and solidify our relationship with the Community Policing Forums.
I would like to highlight two areas of concern: 1) The Domestic Violence Act
The compliance with and implementation of the Domestic Violence Act by SAPS needs more effortandattentionappliedtoit.TheknowledgeandunderstandingofthisactbySAPSofficialsof the Act is critical. The Act deals with the most vulnerable of our society and there can be no excuse for an apathetic approach to the problem.
2) Pauper BurialsThe process that SAPS currently follows which leads to pauper burials is an area that needs urgent attention by SAPS. This causes emotional stress and mental anguish for the families concerned.
AyearintheOfficeoftheWesternCapePoliceOmbudsmanfeelslikealifetimeintheserviceofourpeople.We exist to serve both the people and the police. We have a legal obligation to investigate complaints frommembersofthepublicrelatingtopoliceinefficiencyorabreakdowninrelationsbetweenthepoliceand any community. We do this in an independent manner and an impartial fashion.
It is through professional policing that the police can achievemaximum efficiency. A by-product ofefficiencyisastrongandhealthyrelationshipbetweenthepoliceandthecommunitiestheyserve.Ourgoalistobuildandenhancepublicconfidenceinpoliceservicestherebyfosteringarelationshipoftrustand mutual respect between the police and the communities.
People have a right to live in conditions of peace and safety where they stay, where they work and where they go for leisure. The police have a duty to protect and secure the public and their property and to uphold and enforce the law. This can only be achieved if there is a solid partnership between police and communities.Thisiswhatthisofficeseekstoachieve.Thebusinessofcrimeiseverybody’sbusiness,letusallcontributetothefightagainstcrimeandcreatestrongerandsafercommunities.
Western Cape Police Ombudsman Annual Report 2015-168
PART A: GENERAL INFORMATION
I would also like to take this opportunity to thank the Minister of Community Safety in the Western Cape, MinisterDanPlato,aswellastheHeadofDepartmentforCommunitySafetyfortheireffortstoensurethatstrategiclinksbetweenourofficesexist.
Moreso, Iwould liketothankthestaffof theWesternCapePoliceOmbudsmanforthepassionandcommitment with which their duties are carried out on a daily basis.
SIGNATURE OF OMBUDSMAN
Western Cape Police Ombudsman
Date:
Western Cape Police Ombudsman Annual Report 2015-169
PART A: GENERAL INFORMATION
4. STRATEGIC OVERVIEW
4.1 Our MissionWe seek to enhance the efficiency of the Police Services and improve relationsbetween thepolice and communities by:• investigatingcomplaintsofpoliceinefficiency;and/or• investigating a breakdown of relations between the police and the community.
4.2 Our Vision A society where there is mutual respect and trust between citizens and the police.
4.3 Our Values
INTEGRITY
TRUST
ACCOUNTABILITY
FAIRNESS
QUALITY
DEDICATION
RESPECT
PARTNERSHIPS
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PART A: GENERAL INFORMATION
4.4 Summary
TheofficeoftheWesternCapePoliceOmbudsman(WCPO)isnestledatthebaseofTableMountainintheheartofthecitycenter,centrallylocatedwherecitizenshavenoproblemaccessingthisoffice.
TheWesternCapePoliceOmbudsmanproudlyboaststhestatusofbeingthefirstofficeofitskindinSouthAfrica and as such is dedicated to delivering a service which promotes transparency, responsiveness and accountability within the South African Police Service (SAPS).
TheWCPO’svisionseekstobuildasocietywherethereismutualtrustandrespectbetweencitizensandthepolice.DespitethemandateextendingonlytotheWesternCape,thehopeisthat,intime,officessuch as this will open across the country. This will have far reaching consequences for the future of policing in this country.
TheWCPO’smissionistoenhancetheeffectivenessandefficiencyofthepoliceandtoimproverelationsbetweenthepoliceandcommunities.Thisisdonebyinvestigatingcomplaintsofinefficiencyand/orabreakdown of relations between the police service and the communities they serve. This aims to enhance thepublic’sconfidenceintheservicesprovidedbySAPS.
On 5 April 2013, the Western Cape Community Safety Act of 2013 was enacted, and inter alia provided fortheestablishmentoftheOfficeintermsofSection10oftheAct.TheOmbudsman,AdvocateVusiPikoli,wasappointedbythePremierwitheffect1December2014intermsofSection11oftheAct.HisappointmentmarkedtheestablishmentoftheOfficeoftheWesternCapePoliceOmbudsman(WCPO).This is the date from which the WCPO commenced receiving complaints.
Section 15 of the Act is clear in respect of the mandate of the WCPO. The Ombudsman must:• receiveandmayinvestigatecomplaintssubmittedintermsofsection16,regardinginefficiencyof
thepoliceorabreakdowninrelationsbetweenthepoliceandanycommunity;and• perform the other functions assigned to him or her under this Act.
Since the establishment of the Office, Advocate Pikoli and his team have made strides in creatingsustainable partnerships with stakeholders, such as the National Prosecuting Authority, Public Protector, the Human Rights Commission, the Department of Justice and Constitutional Development, the Independent Police Investigative Directorate, the Military Ombudsman, the Ombudsman for the Hawks, the City Ombudsman, Provincial and National SAPS, the Inspecting Judge at Correctional Services, the Department of Health and the Department of Social Development, to name a few. The importance of stakeholder relations will be elaborated upon later in the report.
To ensure that communities understand the mandate of the Office, the Office has embarked oncommunity engagements atmagistrate courts andmalls in themetro. As the Office expands, thisoutreach will extend to outlying rural areas of the Western Cape.
Thepurposeofcommunityengagementistodisseminateinformationaboutthemandateofthisoffice.FutureengagementswillseetheOfficeinteractingwithall16SAPSclustersand150SAPSstationsthroughthemonthlyCommunityPoliceForum (CPF)clustermeetings.During this reportingperiod theOffice
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PART A: GENERAL INFORMATION
has visited various communities across the Western Cape. This has assisted in creating awareness, and affordingcommunitiesanopportunitytounderstandtheroleandfunctionoftheOffice.TheOfficewillcontinue to stand tall in its mandate to serve the people of the Western Cape impartially, without fear, favour, bias or prejudice, and in accordance with the South African Constitution. In the ensuing months theOfficewillcontinuetoworktowardsensuringprofessionalpolicingintheWesternCape.
We have adopted a pro-active approach that seeks to look at ways and means of enhancing policy efficiencyandseeks toavoidabreakdownof relationsbetweenSAPSandcommunities. This canbeachievedifthisofficepromotesandfostersgoodrelationshipsbetweenSAPSandcommunities.This,inturn,willbedonebyworkingmorecloselywithcommunitypolicingforumsandintegratingtheCPF’sasthefirststeptowardsresolvingdisputesandcomplaints.
We see our function as identifying inherent and systemic weaknesses with SAPS and propose sustainable solutions to those weaknesses. We do not rely on adhoc solutions which would later lead to a recurrence of the problems.
Over the course of the review period, the WCPO has made strides in its interaction with SAPS. The successful promulgation of the regulations, paved the way for SAPS to work with the WCPO to ensure that a working agreement in the form of a provincial instruction exists for future engagements. An agreement of this nature will go a long way towards ensuring that the WCPO makes a positive contribution to policing in the Province. This report aims to provide the reader with a situational analysis of the work and state oftheOfficeoftheWesternCapePoliceOmbudsman.ThisisthefirstAnnualReportproducedbytheWCPO and as such spans from 1 January 2015- 31 March 2016. Future reports will be compiled annually tocoverthespanoftheprecedingfinancialyear.
The Western Cape Police OmbudsmanAdvocate Vusi Pikoli
Date:
Western Cape Police Ombudsman Annual Report 2015-1612
PART A: GENERAL INFORMATION
5. LEGISLATIVE AND OTHER MANDATES
Constitutional mandates
Section 206, Constitution of South Africa Act 108, of 1996Subsection (1) states: “A member of the Cabinet must be responsible for policing and must determine national policy after consulting the provincial governments and taking into account the policing needs and priorities of the provinces as determined by the provincial executives”.
Subsection (3) provides that: Each province is entitled:• tomonitorpoliceconduct;• tooverseetheeffectivenessandefficiencyofthepoliceservice,includingreceivingreportonpolice;• topromotegoodrelationsbetweenthepoliceandthecommunity;• toassesstheeffectivenessofvisiblepolicing;and• to liaise with the Cabinet member responsible for policing with respect to crime and policing in the
province.
Subsection (5): “In order to perform the functions set out in subsection (3) a province: • may investigate,orappointacommissionof inquiry into,anycomplaintsofpolice inefficiencyor
breakdowninrelationsbetweenthepoliceandanycommunity;and• must make recommendations to the Cabinet member responsible for policing.”
Constitution of the Western Cape Act 1 of 1998, Section 66 Policing functions of Western Cape Government66. (1) The WCG is entitled to:• monitorpoliceconduct;• assesstheeffectivenessofvisiblepolicing;• overseetheeffectivenessandefficiencyofthepoliceservice,includingreceivingreportsonthepolice
service;• promotegoodrelationsbetweenthepoliceandthecommunity;and• liaise with the national Cabinet member responsible for policing with respect to crime and policing
in the Western Cape.
66. (2) In order to perform the functions set out in subsection (1), the Western Cape Government:• mayinvestigate,orappointacommissionofinquiryinto,anycomplaintsofpoliceinefficiencyora
breakdowninrelationsbetweenthepoliceandanycommunity;and• must make recommendations to the national Cabinet member responsible for policing.
Western Cape Community Safety Act, 3 of 2013The Western Cape Community Safety Act provides for the carrying out and the regulation of the functions of the Province and the Department of Community Safety under Chapter 11 of the Constitution of the Republic of South Africa, 1996 and Chapter 8 of the Constitution of the Western Cape, 1997, to provide for the support of and co-operation with the Civilian Secretariat and the Provincial Secretariat establishment in terms of the Police Act.
Western Cape Police Ombudsman Annual Report 2015-1613
PART A: GENERAL INFORMATION
The WCPO has the authority to investigate complaints relating to allegations of service delivery inefficiencies.
LEGISLATIVE ACT
Constitution of the Republic of South Africa, 1996 (Act 108 of 1996)
Constitution of the Western Cape, 1998 (Act 1 of 1998)
Control of Access to Public Premises and Vehicle Act, 1985 (Act 53 of 1985)
Civilian Secretariat for Police Service Act, 2011 (Act 2 of2011)
Criminal Procedure Act, 1977 (Act 51 of 1977)
Municipal Financial Management Act, 2003 (Act 56 of 2003)
Occupational Health and Safety Act, 1996 (Act 85 of 1993)
Preferential Procurement Policy Framework Act, 2000 (Act 5 of 2000)
Private Security Industry Regulations Act, 2001 (Act 56 of 2001)
Promotion of Access to Information Act, 2000 (Act 2 of 2000)
Promotion of Administrative Justice Act, 2000 (Act 3 of 2000)
Protected Disclosures Act, 2000 (Act 26 of 2000)
Protection of Information Act, 1982 (Act 84 of 1982)
Public Finance Management Act, 1999 (Act 1 of 1999)
Public Service Act, 1994 (Act 103 of 1994)
South African Police Service Act, 1995 (Act 68 of 1995)
South African Police Service Amendment Act, 1998 (Act 83 of 1998)
The Annual Division of Revenue Act, 2009 (Act 12 of 2009)
Western Cape Police Ombudsman Annual Report 2015-1614
PART A: GENERAL INFORMATION
6. THE COMPLAINT RESOLUTION PROCESS:
WhentheWCPOreceivesacomplaint,afirstlevelassessmentisconducted.ShoulditbefoundthatthecomplaintfallswithinthemandateoftheOffice,anInvestigatingOfficer(IO)isassigned.Servicedeliverycomplaints received are categorised inter alia as follows:
Poor communication• Supplyingincorrectinformation;• Lackoftelephoneetiquette;• Failuretoprovidefeedback;and• Language barriers.
Poor investigation• Failuretoobtainstatements;• Failuretoattendtoacrimescene;• Poorcrimescenemanagement;• Failuretoarrestsuspects;• Failuretofollow-uponinformation;• Failuretosubmitdocketstocourt;• Failuretosubpoenawitness(es)/summonsuspect(s)forcourt;• Failuretocompileidentikits;• Failuretosendexhibitsforanalysis;• Failuretouseinvestigationaids/experts;and• Failure to properly register a missing criminal case docket.
Poor response• Failuretofollow-uponorrespondtoinformation;• UnnecessarydelaysinassistingclientsattheCommunityServiceCentre(CSC);• Failuretoanswertelephone;• Failuretoattendtoacomplaint;• Lackofpolicevisibility;• Unnecessarydelaysinattendingtovictims/complainants;and• Improper crowd management.
Abuse of power• Makinganunlawfularrest;and• Threatening or intimidating a member of the public.
The Western Cape Community Safety Act (WCCSA) has conferred the following powers on the WCPO:General:• TheWCPOmayinstituteaninvestigationintoallegedpoliceinefficiencyand/orabreakdownin
relations between the police and any community, if the complaint is not manifestly frivolous or vexatious;
Western Cape Police Ombudsman Annual Report 2015-1615
PART A: GENERAL INFORMATION
• The WCPO must conduct an investigation relating to a complaint lodged by a member of the ProvincialParliamentintoallegedpoliceinefficiencyand/orabreakdowninrelationsbetweenthepoliceandanycommunity,whichisnotmanifestlyfrivolousorvexatious;
• The WCPO may request written representations from any person regarding investigations being conductedviaaNoticeintheProvincialGazette;
• The WCPO may refer a complaint to another competent authority, if the complaint can be more appropriatelydealtwithbythatauthority;and
• If the WCPO is of the opinion that a complaint is of a serious nature or that it may more appropriately be dealt with by a Commission of Inquiry, the Ombudsman may recommend to the Premier that a Commission of Inquiry to be held to look into the complaint.
InvestigativepowersoftheOmbudsmanandthedesignatedInvestigatingOfficersareasfollows:• Gain reasonable access to any building, premises, vehicle, property, information or document
underthecontroloftheOrganofStateconcerned;• Directanypersontosubmitanaffidavit,oraffirmeddeclarationortoappearbeforehim,orto
giveevidence,or toproduceanydocumentationthat is inaperson’spossessionorunderhiscontrol,andmayquestionthatperson;and
• Request an explanation from any person whom he or she reasonably suspects of having information which has a bearing on the matter being investigated or to be investigated.
Itisanoffenceforanypersonwho:• without just cause, refuses or fails to comply with a direction or request by the Ombudsman, or
refuses to answer any question put to him or her, or gives to such question an answer which to hisorherknowledgeisfalse;or
• hindersorobstructstheOmbudsmanoraninvestigatingofficerintheexerciseorperformanceof his or her powers or functions in terms of the Act.
SuchpersonisguiltyofanoffenceintermsoftheActandliableonconvictiontoafineorimprisonmentnot exceeding three years or both.
A complaint is concluded by the Ombudsman under the following circumstances:
• Before or after conclusion of an investigation where the complaint is rejected due to the fact that itdoesnotfallwithintheambitoftheActorifitisfrivolousorvexatious;
• Ifthecomplaintisresolvedbymeansofagreement,negotiationorconciliation;• Afterconclusionofaninvestigationwhereitisfoundthatthereispoliceinefficiencyorabreakdown
in relations, but it could not be resolved. The Ombudsman must submit a recommendation on theinvestigationandhisorherfindingstotheProvincialMinisterandinformthecomplainantthat he or she has done so.
• Therewaspolice inefficiencyorabreakdown in relationsand if thesaidpolice inefficiencyorbreakdowninrelationsisremedied;
• There was police inefficiency or a breakdown in relations and the said police inefficiency orbreakdown in relations has been reported to the Provincial Commissioner of SAPS or the Executive HeadoftheMunicipalPoliceServiceconcernedtodealwiththematterfurther;
Western Cape Police Ombudsman Annual Report 2015-1616
PART A: GENERAL INFORMATION
• IfacomplaintiswithdrawnbythecomplainantandtheOmbudsmanissatisfiedthattherearenocompellingreasonstoproceedwiththeinvestigation;or
• If a complainant, despite a request, does not provide further information that is within his or her knowledgeandwhichisrequiredtofinalisetheinvestigationofthecomplaint.
Outcomes
Substantiated(Inefficiencies)
Unsubstantiated WithdrawnLack of
Information from Client
Send Report to MEC/PC
Notify Complainant
X
X
X
Case Closed
Yes
Represents a complaint received
No
Remedy?
EXPECTED OUTCOMES
Western Cape Police Ombudsman Annual Report 2015-1617
PART A: GENERAL INFORMATION
CitizensareencouragedtolodgecomplaintswiththeOffice,byfax,e-mail,telephone,andinpersonatouroffices.Futureenhancementstothewebsitewillensurethatcitizensmaylodgecomplaintsonline.
If the Ombudsman decides not to initiate an investigation, the Ombudsman must inform the complainant of his or her decision and the reasons thereof.
Furthermore, upon completion of an investigation and if the matter could not be resolved, the Ombudsman mustsubmitarecommendationontheinvestigationandhisorherfindingstotheProvincialMinisterforCommunity Safety, and inform the complainant that he or she has done so.
Thereafter, the Provincial Minister must make a recommendation to the Minister of SAPS on the investigated complaint that could not be resolved by the Ombudsman, and must inform the complainant of his or her recommendation made to SAPS.
In order to avoid unnecessary duplication, the Ombudsman must co-ordinate his or her functions and activities with other authorities that have jurisdiction in respect of the investigation of complaints against the police. Hence, continued stakeholder interaction is imperative.In terms of the Act:
• TheWCPOmustreportannually,inwritingwithin30daysoftheendofeachfinancialyear,totheProvincial Minister of Community Safety on the activities of the Ombudsman during the previous financialyearincluding:• thenumberofcomplaintsinvestigated;• thenumberofcomplaintsdeterminedtobemanifestlyfrivolousorvexatiousunderSection17(1);• theoutcomeofinvestigationsintothecomplaints;and• the recommendations regarding the investigated complaints.
• The Ombudsman must report to the Provincial Minister on his or her activities in terms of this Act as and when requested to do so by the Provincial Minister.
• The Provincial Minister must table the report to the Provincial Parliament within 30 days of receiving the report.
Thefinancialyearcoverstheperiodof1Apriluntil31Marchthefollowingyear.
Western Cape Police Ombudsman Annual Report 2015-1618
PART A: GENERAL INFORMATION
7 ORGANISATIONAL STRUCTURE
Asmentioned,AdvocateVusiPikoliwasappointedastheOmbudsmanwitheffect1December2014andthetablebelowindicatestheassumptionofdutyoftheofficialswhowereontheestablishment,duringthe review period.
Elmarechia Kennedy September2014–Nooffice
Jerome Norris October2014–Nooffice
Nontombi Hlongwane October2014–Nooffice
Geraldine Isaacs December2014–OfficeEstablished
Nadia Arabi January2015–OfficeEstablished
Linda Malindi (Intern) April2015–OfficeEstablished
Raylene Jonkers (Intern) April2015–OfficeEstablished
Carol Adonis May2015–OfficeEstablished
Deidre Foster June2015–OfficeEstablished
Zwelenkosi Matwa December2015–OfficeEstablished
Abigail Lewis January2016–OfficeEstablished
Veryearlyinitsexistence,theOfficeidentifiedtheneedformoreinvestigatingofficers,andrequestedthat an Organisational Development (OD) study be conducted for the purpose of creating more posts. ThisprocessisdependentontheDepartmentofthePremier’sPeopleManagementcomponentandisstillon-going.TheOfficeenvisagesthatthesuccessfulODprocesswill,asastart,resultintheapprovaloftwoadditionalInvestigatingOfficerposts(SalaryLevel8),andonePersonalAssistant(SalaryLevel7).
Western Cape Police Ombudsman Annual Report 2015-1619
PART A: GENERAL INFORMATION
Duringthereviewperiod,theOfficesuccessfullyobtainedapprovalfortheappointmentofthreelegalinterns.Theinternswerescheduledtoassumedutyby1October2015,however,duetolimitedofficespace, the internscouldnotbeappointed. TheWCPOis intheprocessofacquiringadditionalofficespace in the same building, however, renovations are currently underway, and it is envisaged these will be concluded by June 2016. This move will mark the assumption of duty of the three new graduate law interns. All staff members of the WCPO have completed the vetting forms in accordance with the securitystandards of the Western Cape Provincial Government.
Western Cape Police Ombudsman Annual Report 2015-1621
PART B: PERFORMANCE INFORMATION
Western Cape Police Ombudsman Annual Report 2015-1623
PART B: PERFORMANCE INFORMATION
1. OVERVIEW OF WCPO PERFORMANCE
1.1 Service Delivery Environment
As mentioned earlier, stakeholder relations, such as those listed above, are essential in the enhancement of professional policing, as SAPS is but one entity within the greater Criminal Justice Value Chain. Therefore, a symbiotic and complementary relationship is essential amongst these various role players inorderforthevisionasoutlinedintheConstitution,tobeputintoeffect.
TheCriminalJusticeValueChainismadeupofaseriesoflinks.Differententitiesareco-dependentandwitheachstepof the justicesystemeachentitymayonly functionwith theassistanceorfinalisationof another entity’s work. Serving justice calls for a co-dependent, symbiotic and interdependentmethodology and approach, and SAPS cannot do the work in isolation. Herein lies the importance of stakeholder engagements and the inherent need to have all links in the Criminal Justice Value Chain serve the Western Cape in unison.
Below is a graphic representation of the Criminal Justice Value Chain.
Crimecommitted
SAPS notified
Investigation
Trial
Prosecution
Arrest
Incarceration
Verdict:Guilty/
Acquittal
Sentence served Intergration
into society
Towards a safer South
Africa
Western Cape Police Ombudsman Annual Report 2015-1624
PART B: PERFORMANCE INFORMATION
The reality is that the possibility exists that things may go wrong with any one of the above links within the chain. Of greater concern is that when things go wrong within the Justice System, it has grave life changing consequences for those involved.
Sinceitsestablishment,theOfficehasreceivedcomplaintsrangingfromwrongfularrest,towitnessesnotbeingquestionedorsubpoenaed.ComplainantshavecometotheOfficewithheartwrenchingstoriesof how SAPS failed to answer the phone in a crisis situation, or worse still, sent victims back to their life-threateningcircumstancesassomeofficersfailtograspthefundamentalsoftheDomesticViolenceAct.As theOffice continues to grow, the approachwill remain in the spirit of working together with allrole players in the Criminal Justice Value Chain, to ensure that all stakeholders remain responsive to communities.
Due to the complex nature of the issues at hand, much deliberation, mediation, and interaction has taken place with various stakeholders. The meetings have taken the shape of meet and greet sessions, and these essential engagements have led to stakeholders linking their work, thereby breaking down silos. One such example is that of the Forensic Pathology Services at the Department of Health that experienced difficulties,andwiththesupportofthisoffice,nowattendthequarterlyProvincialEfficiencyEnhancementCommittee meetings, convened by the Judge President. These meetings take place at the Western Cape High Court where issues are raised and problems resolved. These strategic engagements have also created opportunities for referrals to and from the WCPO.
Furthermore theOfficehasengagedwith the IndependentPolice InvestigativeDirectorate (IPID)andsuccessfullymanaged to fosteranon-goingpartnershipbetween the respectiveoffices. TheHumanRights Commission has also forwarded a report to the WCPO which has proven to be useful.
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PART B: PERFORMANCE INFORMATION
The list below provides an overview of the strategic partnerships being forged between the WCPO and other state and private entities for meet and greet sessions which took place from January 2015 to March 2016:
IPID: • National Head• Provincial Head
Department of Justice and Constitutional Development
Director of Public Prosecutions Office of the Public Protector:• National Head• Acting Provincial Head• Provincial Head
SAPS Management:• National Police Commissioner• Provincial Police Commissioner• Acting Provincial Commissioner• Provincial Senior Management
SA Human Rights Commission
Provincial Law Enforcement Agencies:• Chief of Metro Police• ChiefofTraffic• Chief of Law Enforcement
Judiciary: • Judge President of the Western Cape High Court• Regional Court President• Chief Magistrate: Wynberg, Mitchells Plain and
Cape Town• Senior Magistrate: Bellville and Khayelitsha
City Ombudsman Inspecting Judge for Correctional Services
Ombudsman for the Hawks Open Democracy Advice Centre
Department of Social Development Forensic Pathology Service (Department of Health)
Standing Committee Chairperson Standing Committee on Safety & Security
Military Ombudsman
Business Against Crime City Centre Improvement District (CCID)
Provincial Contact Centre Social Justice Coalition
Inguqu Youth Crime Prevention Week (Khayelitsha)
Department of Correctional Services: • Regional Commissioner
Provincial Independent Electoral Commission
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PART B: PERFORMANCE INFORMATION
TheOfficeholdsregularmeetingswiththeHODforCommunitySafety,MrGideonMorris,toensurethatmatters of a strategic and operational nature are raised and addressed to ensure synergy and strategic alignment.
1.2 Formation of a task team with SAPS, the NPA and the WCPO office:
On 1 September 2015 Advocate Pikoli initiated the establishment of a task team comprised of selected members fromSAPS, theNPAand theWCPOoffice. This teammeetsonanadhocbasis todiscusssystemicproblemswithinSAPSandtheNPAasidentifiedbytheWCPOduringitsinvestigations.
This concept was positively received by the Provincial Head of the NPA, as well as the Acting Provincial Commissioner for SAPS and has been endorsed by the Provincial Commissioner, Lieutenant General Jula.
1.3 Best Practice Benchmarking visits:
On 17 September 2015 Advocate Pikoli addressed the delegates from KZN on the mandate of the WCPO and its origins. In addition, on 18 September 2015 the delegation attended the Wynberg Cluster PNP wheretheirProvincialHeadwasintroducedtoAdvocatePikoli.ThedelegationfromKZNalsobenefitedfrom the presentation made on the mandate of the Police Ombudsman. In addition to the discussions tabled above, theOffice has had the opportunity to share itsmandate andwork,with a delegationfrom the Gauteng Ministry for Community Safety, led by the MEC for Community Safety as well as the Mpumalanga delegation.
Beingthefirstofficeofitskindinthecountry,thedelegationwasintriguedbythescopeoftheOmbudsmanofficeaswellasthedifferencebetweenitsmandateincomparisontothatoftheCivilianSecretariat.
Western Cape Police Ombudsman Annual Report 2015-1627
PART B: PERFORMANCE INFORMATION
2. MARKETING INITIATIVES
TheprocessofmarketingtheOfficehasseenamulti-prongedapproachduetotheuniquenessoftheOfficeinthatitisthefirstofitskindinthecountry.
TheOfficesuccessfully launchedaradiocampaigninFebruary2015. TheradiocampaignwasaimedatinformingcommunitiesabouttheworkandmandateoftheOfficeandtoprovideinformationtotheCitizens of the Western Cape in terms of the work of the WCPO. The radio campaign was aired on major radiostationsintheWesternCape,andwasproducedbythecurrentadvertisingagencies;TheMedia-shopaswellasYnR(YoungandRubicam).Thecampaignwasre-flightedinJanuary2016forthedurationof an eight-week period.
In support of the radio campaign, a pre-recorded interview was conducted at the Fine Music Radio station, and aired during the month of February 2016. This recording was aired on the following radio stations:
Radio Atlantis
Bush Radio
Radio CCFM
Radio Eden
Fine Music Radio
Gamkaland
Heartbeat FM
Radio KC
Knysna FM
Radio Namakwaland
Radio Overberg
Radio 786
Valley FM
Voice of the Cape
Radio West Coast
Radio Zibonele
Western Cape Police Ombudsman Annual Report 2015-1628
PART B: PERFORMANCE INFORMATION
2.1 Community Safety Improvement Partnerships (CSIP):
EarlyinitsexistencetheOfficewasapproachedbytheDepartmentofCommunitySafetytoformpartof their Community Safety Improvement Partnership (CSIP) project. The project serves as the primary safety campaign for the Department of Community Safety and is the sum total of all projects linked to the Department.TheOfficewelcomedtheopportunitytopartner,andthroughit,prioritisedthePaarlareaforthe2015/2016financialyear.InsupportoftheCSIP,theOfficehostedaninformationtableatthePaarlMall,andalsovisitedthePaarlMagistrate’sCourt.TheOfficeintendstovisitthePaarlareainthefourthquarterofthe2016/2017financialyeartoconcludeitscontributiontotheCSIPproject.
2.2 Policing Needs and Priorities
TheDepartmentofCommunitySafetyinvitedtheOfficetoattendthePolicingNeedsandPriorities(PNP)meetings. Theinvitationwaswarmlywelcomedasthesemeetingsofferaface-to-faceopportunitytoengagewiththecommunityandencouragecitizenstomakeuseoftheserviceswhichtheOfficerenders.AdvocatePikoliandateamofofficialsattendedthebelowlistedPNPmeetings:
Cluster Date Venue Venue
Paarl/StellenboschCluster 22-23 May 2015 Mbekweni Thusong Centre
Hermanus/CaledonCluster 05-06 June 2015 Caledon Town Hall
Worcester Cluster 19-20 June 2015 Robertson Town Hall
Vredenburg Cluster 26-27 June 2015 HopefieldThusongCentre
Beaufort West Cluster 17-18 July 2015 Rustdene Community Hall
Khayelitsha Cluster 14-15 August 2015 Andile Msizi Recreational Centre
Mitchells Plain Cluster 27-28 August 2015 Eastridge Community Hall
Cape Town Cluster 11-12 September 2015 Maitland Town Hall
Wynberg Cluster 18-19 September 2015 Ocean View Civic Centre
Delft/KuilsriverCluster 2-3 October 2015 Mfuleni Civic Centre
Nyanga/BishopLavisCluster 9-10 October 2015 Adriaanse Civic Centre
Milnerton Cluster 16-17 October 2015 Darling Community Hall
Bellville/KraaifonteinCluster 6-7 November 2015 Bellville South Banquet Hall
Vredendal Cluster 20-21 November 2015 Vredendal Community Hall
Western Cape Police Ombudsman Annual Report 2015-1629
PART B: PERFORMANCE INFORMATION
The WCPO also joined the Department of Community Safety and co-hosted a 30-minute talk show on BushRadio,toexplaintheworkoftheOfficetotheBushRadiotargetaudience.Therecordingwasliveto Bush Radio listeners and a recorded version of this interview was broadcast on other radio stations.
TheOfficemarketeditsservicestotheWesternCapeGovernment,bybeingfeaturedintheSeptember2015 Edition of the “Better Together” magazine. The Magazine has a circulation of 10 000 copies, which isdistributedtoallgovernmentinstitutionsinthemetroregion.TheOfficewasfeaturedinthe6thand7th edition of the “Your Wellness Matters” tabloid newspaper. The features were free of charge and a doublepagespreadwasallocatedtotheOffice.Thistabloidisavailableinthethreeofficiallanguagesofthe Western Cape.
The Ombudsman was invited to join the National Minister of Safety and Security, the Deputy Minister of Safety and Security and the Acting National Commissioner of Police together with the Provincial Commissioner of police in their community outreach event which took place in Lavender during March 2016.
Adv. Pikoli addressing stakeholders at the Roberson PNP meeting 19 June 2015.
Western Cape Police Ombudsman Annual Report 2015-1630
PART B: PERFORMANCE INFORMATION
The table below contains the communication interventions which have been conducted to date, to create awareness among the Western Cape citizens.
Method Medium Cost Information
Advertising Campaign
Radio R 1 400 000.00 Cape TalkKFMGood Hope FMUmhlobo WeneneCommunity Radio Stations
Press Releases Print media and radio
COE Press alerts have been limited to AdvocatePikoli’spublicinteractionatthePNP meetings.
External Signage A-frames R 3 000.00
Internal signage Frosted stickers Banners
R 2 000.00
Vehicle Branding Vinyl lettering on vehicles
R 2 000.00
Website COE Work on the website remains slow due to red tape challenges between the various departmental role players such as EG4C.
Twitter Social Media COE Uponfinalisationofthewebsite.
Brochures Information brochures for distribution at public engagements
R 50 000.00 On-going
2.3 Information desks hosted at the Magistrate’s Courts in the Western Cape
TomaketheWCPOmoreaccessibletocommunities, theOfficeembarkedoncourtvisits. TheOfficeaddressed a letter to the Regional Head of the Department of Justice requesting his support for WCPO stafftosetupinformationdesksatcourts.ThepurposeoftheseinformationdesksistoensurethattheOfficeismarketed,andtoprovideinformationtocommunitiesinrespectoftheOffice.ThedesksallowtheWCPOstaffwithafacetofaceopportunitytoanswerquestionsandtakecomplaintsfromthepublic.This initiative was positively welcomed by the Regional Head of the Department of Justice and ConstitutionalDevelopment,AdvocateMohamedandtheOfficevisitedthefollowingcourts.
Western Cape Police Ombudsman Annual Report 2015-1631
PART B: PERFORMANCE INFORMATION
Date Activity Venue
30 October 2015 Exhibition and information table Old Rembrandt Mall, Paarl.
4 December 2015 Exhibition and information table Bellville Magistrates Court
8 December 2015 Exhibition and information table 16Days(DOCS)Lentegeur,Mitchell’sPlain
18 December 2015 Exhibition and information table Simon’sTownMagistratesCourt
22 January 2016 Exhibition and information table Khayelitsha Magistrates Court
5 February 2016 Exhibition and information table Paarl Magistrates Court
19 February 2016 Exhibition and information table Somerset West Magistrates Court
This strategic partnership with the Department of Justice and Constitutional Development will continue withanew roundof court visitsbeingplanned in thenewfinancial year. TheOfficeenvisages fourmarketing and exhibition activities conducted per quarter as per our Annual Performance Plan (APP) targets.
TheOfficewasalsoinvitedbytheCityofCapeTowntotheirWorldConsumerRightsexpo,whereanexhibition table was set up on 16-17 March 2016.
The below grid indicates the exhibitions and court visits concluded thus far.
Western Cape Police Ombudsman Annual Report 2015-1632
PART B: PERFORMANCE INFORMATION
3. STRATEGIC OUTCOMES AND GOALS
When theofficeof theWesternCapePoliceOmbudsmanwas established, itwasmeant to functionaccording to a pre-determined set of goals and indicators. The below table speaks to the pre-determined goalsassetoutintheAnnualPerformancePlanof2015/2016bytheDepartmentofCommunitySafety.
3.1 Goals
Strategic outcome oriented goal titleTo contribute towards building good relations between the community and police
Short definitionTopromotecommunitytrustandconfidenceinthepolicethrough conducting impartial and objective investigations
Purpose/importanceToenhancethepublic’sconfidenceintheservicesprovided by SAPS
Source/collection of data Annual Report to the MEC
Method of calculation Count
Data limitations None
Type of strategic outcome oriented goal
Outcome
Calculation type Non-cumulative
Reporting cycle Five-yearly
New strategic oriented outcome goal Yes
Desired performance As per target
Strategic outcome oriented goal responsibility
TheOfficeoftheOmbudsman(Adv.VPikoli)
Key riskThenewlyestablishedofficeisrelativelyunknowntothepublic
Risk treatment measure Implementation of a marketing strategy
Western Cape Police Ombudsman Annual Report 2015-1633
PART B: PERFORMANCE INFORMATION
3.2 Indicators
Indicator title 1.NumberofcasesinvestigatedbytheOfficeoftheOmbudsman
Short definition Investigations complaints received from the public against the police
Purpose/importance Toincreasetheperformanceofthepolicethrougheffectiveoversight
Source/collection of data Database on investigations conducted
Method of calculation Count
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance As per target
Indicator responsibility Sub-programme Manager: Ombudsman
Key risk Resistance from SAPS
Risk treatment measure Inter-governmental relations
Western Cape Police Ombudsman Annual Report 2015-1634
PART B: PERFORMANCE INFORMATION
Indicator title2.NumberofreportsoncasesinvestigatedbytheOfficeoftheOmbudsman
Short definition Toidentifyandreportonpoliceinefficienciesandmisconduct
Purpose/importance Improved policing will contribute to safer communities
Source/collection of data Reports on cases investigated
Method of calculation Count
Data limitations Availability and access to information
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance As per target
Indicator responsibility Sub-programme Manager: Ombudsman
Key risk Possible ambiguous interpretation of guiding legislation and policies
Risk treatment measure Proclamation to the Western Cape Community Safety Act
Western Cape Police Ombudsman Annual Report 2015-1635
PART B: PERFORMANCE INFORMATION
Indicator title 3. Number of priority investigations conducted
Short definition To report on high priority police service delivery investigations
Purpose/importance Improved policing will contribute to increasing safety
Source/collection of data Report/Database
Method of calculation Count
Data limitations Availability of and access to information
Type of indicator Output
Calculation type Cumulative
Reporting cycle Annually
New indicator No
Desired performance As per target
Indicator responsibility Sub-programme manager: Ombudsman
Key riskPossible ambiguous interpretation of guiding legislation and policies that could prevent the Department from accessing information
Risk treatment measure Promulgation of the Western Cape Community Safety Act
Western Cape Police Ombudsman Annual Report 2015-1636
PART B: PERFORMANCE INFORMATION
Indicator title 4. Number of incident reports received via the Promote Professional Policing Programme
Short definition To ensure assessable avenues to lodge police service delivery complaints and compliments by the community
Purpose/importance To enable the public to complain if their rights are infringed or they receive poor service or compliment good service from the police
Source/collection of data Complaints data system
Method of calculation Count
Data limitations Access to information kept by other institutions
Type of indicator Activity
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance As per target
Indicator responsibility Sub-programme manager: Ombudsman
Key risk Willingnessofthegeneralpublictoreportpoor/goodservicedelivery
Risk treatment measure Promoting the system
Western Cape Police Ombudsman Annual Report 2015-1637
PART B: PERFORMANCE INFORMATION
3.2.1 NumberofcasesinvestigatedbytheofficeoftheOmbudsman
TheproblemidentifiedattheoffsetwasthattheOfficecouldnotpre-emptanumberofcasesinvestigated per annum. Nor could it identify a number of priority investigations. There are a few reasons for this. Firstly, not all enquiries received are in need of an investigation. Secondly, whilst some cases may have a turnaround time of a matter of days, others may take months as officersembarkoninvestigatingtheintricaciesassociatedwithmorecomplexissues.WhilsttheOfficehassetitsowntargetoffinalisinginvestigationswithinthreemonths,thereareexceptionalcases,wherethistargetcannotbereached.SincetheOfficehadnopre-existingdatatouseasabenchmark,itwasdifficulttosetanumericgoal.
3.2.2 Number of priority investigations conducted
Since its inception theOfficehas stipulated that it doesnot dealwithpriority investigations,and that whilst complaints were received from the Minister of Community Safety, and via the Presidential Hotline, all cases received to date have received the same level of commitment and dedication regardless of the source of the complaint.
3.2.3 Number of incident reports received via the Promote Professional Policing (PPP) Programme:
TheOfficecannotaccountforcomplaintsreceivedfromthePPPprogramme,asthereisnowayof identifyingthatacomplaintreferredtotheofficeviatheDepartmentofCommunitySafety(DOCS) is, in fact, a complaint received from the PPP system. This goal has since been removed from future reporting templates.
TheOfficewasfurthermoreenvisagedtoformpartoftheDepartmentofCommunitySafety’sReward a Cop, Report a Cop initiative. However, to emphasise the WCPO mandate, its impartiality and independence,acleardistinctionwasmadebetween theDepartment’s initiativeand thework of the WCPO. Whilst the Department will receive and refer matters to the WCPO or SAPS, theWCPOhasthespecificmandatetoinvestigatecomplaintsinanimpartialandindependentmanner.
Western Cape Police Ombudsman Annual Report 2015-1638
PART B: PERFORMANCE INFORMATION
4.
TARG
ETS
The
WCP
O m
et w
ith th
e St
rate
gic
Plan
ning
team
from
DO
CS to
exp
lain
the
cons
trai
nts
of th
e ex
istin
g pe
rfor
man
ce fr
amew
ork,
and
has
sincere-designe
dthetargetsforthe20
16/201
7cycle.The
targetsassetoutbythe14
/15AP
Pwereasfo
llows:
Prog
ramm
e Pe
rform
ance
Ind
icator
Targ
ets fo
r 20
15/16
as
per A
nnua
l Pe
rform
ance
Pl
an (A
PP)
Mean
s of
Verifi
catio
n as
per A
PP
Tech
nical
Indica
tor
Desc
riptio
n
1st Q
uater
Pl
anne
d Ou
tput a
s pe
r APP
1st Q
uater
Pr
elimi
nary
Outpu
t
1st Q
uater
Ac
tual
Outpu
t -
Valid
ated
2nd Q
uater
Pl
anne
d Ou
tput a
s pe
r APP
2nd Q
uater
Pr
elimi
nary
Outpu
t
2nd Q
uater
Ac
tual
Outpu
t -
Valid
ated
3rd Q
uater
Pl
anne
d Ou
tput a
s pe
r APP
3rd Q
uater
Pr
elimi
nary
Outpu
t
3rd Q
uater
Ac
tual
Outpu
t -
Valid
ated
4th Q
uater
Pl
anne
d Ou
tput a
s pe
r APP
4th Q
uater
Pr
elimi
nary
Outpu
t
4th Q
uater
Ac
tual
Outpu
t -
Valid
ated
Numb
er
of ca
ses
inves
tigate
d by
the O
ffice o
f the
Ombu
dsma
n (3
.2.1)
50Da
tabas
e on
inves
tigati
ons
cond
ucted
1254
5312
6969
1343
4313
151 (
numb
er
of co
mplai
nts
rece
ived)
151
Numb
er of
re
ports
on ca
ses
inves
tigate
d by
the O
ffice o
f the
Ombu
dsma
n (3
.2.2)
4Re
ports
on
case
s inv
estig
ated
10
01
6969
10
01
0 (An
nual
Repo
rt to
be
subm
itted
to ME
C in
terms
of th
e Ac
t)
0
Numb
er
of pr
iority
inv
estig
ation
s co
nduc
ted
(3.2.
3)
80Re
port/
da
tabas
e20
5453
2069
6920
4343
20
151 (
all
case
s are
de
alt w
ith
equa
lly)
151
Numb
er of
inc
ident
repo
rts
rece
ived v
ia the
Pro
more
Pr
ofess
ional
Polic
ing
Prog
ramm
e (P
PP) (
3.2.4)
700
Comp
laints
da
ta sy
stem
175
151
151
175
160
161
175
6417
5n/a
n/a
Western Cape Police Ombudsman Annual Report 2015-1639
PART C: COMPLAINTS
AND STATISTICS
Western Cape Police Ombudsman Annual Report 2014-1541
PART C: COMPLAINTS AND STATISTICS
1. COMPLAINTS RECEIVED:
UponestablishmentoftheOffice,itwasimportanttocategorisethecomplaintsreceived,sothatcleardeviations and assessments could be made with the data received.
The total number of complaints received over the review period may be reviewed at a glance in the diagram below. The data is additionally tabulated in the grid.
2. CATEGORIES
Lack of communication - Category “A”
Poor communication - Category “B”
Poor investigation - Category “C”
Poor response - Category “D”
Unacceptable behaviour - Category “F”
General complaints - Category “G” (Poor Service Delivery)
Enquiries
Western Cape Police Ombudsman Annual Report 2015-1642
PART C: COMPLAINTS AND STATISTICS
Total Total5 82 71 13 26 34 71 18 51 118 122 22 42 47 12 81 111 28 12 34 31 52 71 61 11 5
14 44 11 64 11 16 21 12 31 52 3
14 78 65 13 12 203 11 14 11 14 44 11 72 25 4264123 71
Gugulethu
Grassy Park
Goodwood
George
Note: Unknown- refers to enquires where Police Station is not stated.
Malmesbury
Athlone
Beaufort West
Beaufort West: Nelspoort/Nieuveldt
Belhar
Bellville
Manenberg
Moorreesburg
Mitchells Plain
Milnerton
Bredarsdorp
Brackenfell
Bonnievale
Melkbosstrand
Mfuleni
Bellville South
Benoni - JHB
Mosselbay
Muizenberg
Traffic
Tableview
Strand
Stellenbosch
Steenberg
Somerset West
Prov. Head Office
Pinelands Flying Squad
Simonstown
Sea Point
SAPS Parliament Cape Town
Rondebosch
Ravensmead
Railway WC
Pacaltsdorp
Parow
Philippi
Radio Control
Paarl - East
Police Station Police StationLentegeur
Lingelethu-West
Macassar
Maitland
Napier
Nyanga
Ocean View
Oudtshoorn
Vredendal
Wellington
Woodstock
Worcester
Wynberg
Traffic: Swellendam
Unknown
Vehicle Inspection Unit
Villiersdorp
Vredehoek
Vredenburg
Paarl
Oudtshoorn FCS
Lansdowne
Law Enforcement
Knysna
Kraaifontein
Kuilsriver
Kwanonqaba
Ladismith
Langa
Khayamnandi
Khayelitsha
Kirstenhof
Klapmuts
Klawer
Kleinvlei
Harare
Hawks
Hermanus
Hout Bay
K9 Unit Hermanus
Kensington
Delft
Conville
CRC Oudtshoorn
Da Gamaskop
Darling
Bishop Lavis
Genadendal
Fish Hoek
Cloetesville
Claremont
De Rust
De Doorns
Elsies River
Dysselsdorp
Durbanville
Dog Unit
Diepriver
Camps Bay
Cape Town
Cape Town Central
Cape Town Railway
Clanwilliam
Caledon
Athlone 5
Beaufort West 2 Beaufort West:
Nelspoort/Nieuveldt 1
Belhar 3
Bellville 6
Bellville South 4
Benoni - JHB 1
Bishop Lavis 8
Bonnievale 1
Brackenfell 8
Bredarsdorp 2
Caledon 2 Camps Bay 2
Cape Town 7
Cape Town Central 2
Cape Town Railway 1 Clanwilliam 1
Claremont 8 Cloetesville 2
Conville 4
CRC Oudtshoorn 1 Da Gamaskop 2
Darling 1 De Doorns 1
De Rust 1
Delft 14
Diepriver 4 Dog Unit 1
Durbanville 4 Dysselsdorp 1
Elsies River 6
Fish Hoek 1
Genadendal 2
George 1
Goodwood 2
Grassy Park 14
Gugulethu 8
Harare 5
Hawks 3
Hermanus 2
Hout Bay 3
K9 Unit Hermanus 1 Kensington 4 Khayamnandi 1
Khayelitsha 4
Kirstenhof 4
Klapmuts 1
Klawer 2
Kleinvlei 5
Knysna 2
Kraaifontein 6
Kuilsriver 4
Kwanonqaba 1 Ladismith 2
Langa 3
Lansdowne 7
Law Enforcement 1
Lentegeur 8
Lingelethu-West 7
Macassar 1
Maitland 2 Malmesbury 3
Manenberg 7
Melkbosstrand 1
Mfuleni 5
Milnerton 11
Mitchells Plain 12 Moorreesburg 2
Mosselbay 4
Muizenberg 4 Napier 1
Nyanga 8
Ocean View 11
Oudtshoorn 2
Oudtshoorn FCS 1 Paarl 3
Paarl - East 3
Pacaltsdorp 5
Parow 7
Philippi 6
Pinelands Flying Squad 1 Prov. Head Office 5
Radio Control 4
Railway WC 1
Ravensmead 6
Rondebosch 1
SAPS Parliament Cape Town 1
Sea Point 2
Simonstown 1
Somerset West 3
Steenberg 5
Stellenbosch 3 Strand 7
Tableview 6
Traffic 1
Traffic: Swellendam 1 Unknown 20
Vehicle Inspection Unit 1
Villiersdorp 1 Vredehoek 1
Vredenburg 1
Vredendal 4
Wellington 1
Woodstock 7
Worcester 2
Wynberg 4
Total Complaints Per Police Stations
3.1 Total Number of complaints received as at March 2016 - 399
3. COMPLAINTS RECEIVED
Western Cape Police Ombudsman Annual Report 2015-1643
PART C: COMPLAINTS AND STATISTICS
Athlone 5Beaufort West 2BeaufortWest:Nelspoort/Nieuveldt
1
Belhar 3Bellville 6Bellville South 4Benoni - JHB 1Bishop Lavis 8Bonnievale 1Brackenfell 8Bredarsdorp 2Caledon 2Camps Bay 2Cape Town 7Cape Town Central 2Cape Town Railway 1Clanwilliam 1Claremont 8Cloetesville 2Conville 4CRC Oudtshoorn 1Da Gamaskop 2Darling 1De Doorns 1De Rust 1Delft 14Diepriver 4Dog Unit 1Durbanville 4Dysselsdorp 1Elsies River 6Fish Hoek 1Genadendal 2George 1Goodwood 2Grassy Park 14Gugulethu 8Harare 5Hawks 3Hermanus 2Hout Bay 3K9 Unit Hermanus 1Kensington 4Khayamnandi 1Khayelitsha 4Kirstenhof 4Klapmuts 1Klawer 2
Kleinvlei 5Knysna 2Kraaifontein 6Kuilsriver 4Kwanonqaba 1Ladismith 2Langa 3Lansdowne 7Law Enforcement 1Lentegeur 8Lingelethu-West 7Macassar 1Maitland 2Malmesbury 3Manenberg 7Melkbosstrand 1Mfuleni 5Milnerton 11Mitchells Plain 12Moorreesburg 2Mosselbay 4Muizenberg 4Napier 1Nyanga 8Ocean View 11Oudtshoorn 2Oudtshoorn FCS 1Paarl 3Paarl - East 3Pacaltsdorp 5Parow 7Philippi 6Pinelands Flying Squad
1
Prov.HeadOffice 5Radio Control 4Railway WC 1Ravensmead 6Rondebosch 1SAPS Parliament Cape Town
1
Sea Point 2Simonstown 1Somerset West 3Steenberg 5Stellenbosch 3Strand 7Tableview 6Traffic 1
Traffic:Swellendam 1Unknown 20Vehicle Inspection Unit 1Villiersdorp 1Vredehoek 1Vredenburg 1Vredendal 4Wellington 1Woodstock 7Worcester 2Wynberg 4TOTAL 399Note: Unknown- refers to enquires
where Police Station is not stated.
Western Cape Police Ombudsman Annual Report 2015-1644
PART C: COMPLAINTS AND STATISTICS
3.2
N
atur
e of
Com
plai
nts
rece
ived
3.2.
1 O
verv
iew
per
qua
rter
051015202530354045
2014
/15
Q4
2015
/16
Q1
2015
/16
Q2
2015
/16
Q3
2015
/16
Q4
Com
plai
nts p
er Q
uart
er
Enqu
iryG
ener
alLa
ck o
f Com
mun
icat
ion
Poor
Com
mun
icat
ion
Poor
Inve
stig
atio
nPo
or R
espo
nse
Una
ccep
tabl
e Be
havi
our
Western Cape Police Ombudsman Annual Report 2015-1645
PART C: COMPLAINTS AND STATISTICS
3.
2.2
Det
aile
d an
alys
is
Nat
ure
of c
ompl
aint
Fina
ncia
l Yea
rFi
nanc
ial
Qua
rter
Enqu
iry
Gen
eral
Lack
of
Com
mun
i-ca
tion
Poor
Co
mm
uni-
cati
on
Poor
In
vest
i-ga
tion
Poor
Re
spon
seU
nacc
epta
ble
Beha
viou
rG
rand
Tot
al
2014
/15
Q4
61
47
204
4183
2015
/16
Q1
88
78
2253
Q2
221
1211
914
69
Q3
121
19
74
943
Q4
315
142
2321
2815
1
Gra
nd T
otal
798
678
6846
114
399
Western Cape Police Ombudsman Annual Report 2015-1646
PART C: COMPLAINTS AND STATISTICS
3.3
Co
mpl
aint
s re
ceiv
ed p
er m
onth
3.
4.1
Ove
rvie
w
01
02
03
04
05
06
07
0
20
14
/15
Q4
Jan
uar
y
20
14
/15
Q4
Mar
ch
20
15
/16
Q1
May
20
15
/16
Q2
Ju
ly
20
15
/16
Q2
Sep
tem
ber
20
15
/16
Q3
No
vem
ber
20
15
/16
Q4
Jan
uar
y
20
15
/16
Q4
Mar
ch
Co
mp
lain
ts p
er
Mo
nth
Enq
uir
yG
ener
alLa
ck o
f C
om
mu
nic
ao
nP
oo
r C
om
mu
nic
ao
nP
oo
r In
ves
ga
on
Po
or
Res
po
nse
Un
acce
pta
ble
Beh
avio
ur
Western Cape Police Ombudsman Annual Report 2015-1647
PART C: COMPLAINTS AND STATISTICS
3.
4.2
Det
aile
d an
alys
is
Nat
ure
of c
ompl
aint
Fina
ncia
l Ye
arFi
nanc
ial
Qua
rter
Mon
thEn
quir
yG
ener
alLa
ck o
f Co
mm
uni-
cati
on
Poor
Co
mm
uni-
cati
on
Poor
In
vest
i-ga
tion
Poor
Re
spon
se
Un-
acce
ptab
le
Beha
viou
r
Gra
nd
Tota
l
2014
/15
Q4
Janu
ary
12
66
15
Febr
uary
11
24
61
2439
Mar
ch4
21
83
1129
2015
/16
Q1
Apri
l1
17
9
May
34
23
1022
June
44
54
522
Q2
July
96
52
729
Augu
st7
34
64
24
Sept
embe
r6
13
21
316
Q3
Oct
ober
89
43
529
Nov
embe
r1
11
11
38
Dec
embe
r3
21
6
Q4
Janu
ary
101
135
27
38
Febr
uary
83
108
1014
53
Mar
ch13
11
1910
97
60
Gra
nd
Tota
l79
86
7868
4611
439
9
Western Cape Police Ombudsman Annual Report 2014-1549
PART D: HIGHLIGHTS
Western Cape Police Ombudsman Annual Report 2015-1651
PART D: HIGHLIGHTS
1. SWEARING IN OF WCPO STAFF MEMBERS
A requirement in terms in Section 11 of the Western Cape Provincial Police Ombudsman Regulations, 3 of 2015isfortheOmbudsmanandallstaffmembersappointedtotakeanoathormakeanaffirmationthathe or she will exercise his or her powers and performance his or her functions in terms of the Act and to:• obey, respect and uphold the Constitution of the Republic of South Africa, 1996, the Constitution of
the Western Cape, 1997, and the fundamental rights entrenched therein, and all other laws of the Republic;and
• serve independently and impartially and act in good faith without fear, favour, bias or prejudice, subject to the Constitution of the Republic of South Africa, 1996, the Constitution of the Western Cape, 1997, and the law.
ThisisanessentialrequirementasitemphasisesthecommitmentbytheOmbudsmanandthestafftothemandateoftheWCPOoffice,whichstrengthenstheneedtoensurethatallcomplaintsaredealt with in an impartial and unbiased manner.
On1December2015theOmbudsmanandallthestaffhadthehonorandprivilegeofbeingsworninbythe Judge President of the Western Cape High Court, the Honorable Judge President, JM Hlope.
Staff members of the WCPO at the swearing in ceremony.
Pictured from left to right: (Front) Mr Z Matwa, Adv. V Pikoli, Judge JM Hlope, Adv. Jerome Norris (Back) Ms D Foster, Ms G Isaacs, Ms N Arabi, Ms C Adonis, Ms N Hlongwane, Ms E Kennedy.
Photograph: Ms Zanele Jam-jam.
Western Cape Police Ombudsman Annual Report 2015-1652
PART D: HIGHLIGHTS
2. MEMBERSHIP WITH THE INTERNATIONAL OMBUDSMAN INSTITUTE:
In February 2015 the WCPO applied for membership to the International Ombudsman Institute (IOI). The IOI Board of Directors made a positive decision on the application and the WCPO has been admitted as avotingmemberoftheIOIwitheffect23September2015.
Acceptance as a member of the IOI reinforces our functional independence to receive and impartially investigatecomplaintsrelatingtoallegedinefficienciesintheadministrativepracticesofSAPS.
3. EMPLOYEE WELLNESS
TheOfficeoperatesonthenotionthatwhilstweserveapopulationthatisaffectedbysocial,physical,and cognitive ills, we cannot be of service to that society, unless our members are fully healthy and well themselves.
Forthisreason,theofficeembarkedonawellnessdrive,andon3July2015theGovernmentEmployeeMedicalScheme(GEMS)wasinvitedtospeaktostaffmembersabouttheirhealthandstateofwellness.Staffhadtheopportunitytotesttheirbloodpressure,HIV/Aidsstatus,weightandglucoselevel,aswellas receive a much needed shoulder massage.
Staff of the WCPO with the nursing sister and therapist from GEMS
Western Cape Police Ombudsman Annual Report 2015-1653
PART D: HIGHLIGHTS
4. CORPORATE SOCIAL RESPONSIBILITY
On24June2015theOfficeembarkedonanoutreachdrive incelebrationofMandelaDay.Ourdrivefocusedonasafe-houseforchildrenknownas“MiracleKids“,situatedinConstantia.TheOfficedonatedfruit and vegetables to the safe-house and spent two hours at the home assisting in cleaning the house.
WCPO Staff members at Miracle Kids with donations for the children.
5. HERITAGE DAY: CELEBRATE SOUTH AFRICAN CULTURAL DIVERSITY
24 September 2015 marked the celebration of Heritage day. Former South African President Nelson Mandelaconciselyexplained itwhenhesaid the following inaHeritageDayspeech: “Whenourfirstdemocratically-elected government decided to make Heritage Day one of our national days, we did so because we knew that our rich and varied cultural heritage has a profound power to help build our new nation”.
ThestaffattheWCPOofficeadornedthemselvesinculturalattireandsharedavarietyofcuisinefromdifferentculturalbackgrounds.Thepurposeoftheseinitiativesisfirstlytoensurethatstaffunderstandsthesignificanceofthecommemoration,andtofosteralearningenvironment.
Western Cape Police Ombudsman Annual Report 2014-1554
PART D: HIGHLIGHTS
6. BRAILLE BROCHURE
TheofficeisparticularlyproudofitsbrochurebeingpublishedinBraille.Theofficehaspartneredwiththe League of Friends of the Blind (LOFOB) in order to create a brochure which is accessible to those who arevisuallyimpaired.Inthenewfinancialyear,theofficeplanstoactivelyengagewithgroupsofvisuallyimpaired persons in order to share its mandate. Copies of the braille brochure is available on request fromtheOffice.
PART E: FINANCIAL
INFORMATION
Western Cape Police Ombudsman Annual Report 2015-1657
2014
/201
5 FI
NAN
CIAL
YEA
R
2014
/ 20
15 E
xpen
ditu
reAp
ril
May
June
July
Augu
stSe
ptem
ber
Oct
ober
Nov
embe
rD
ecem
ber
Janu
ary
Febr
uary
Mar
ch
Com
pens
atio
n of
Empl
oyee
s 0
0 32
4 27
6.04
00
445
065.
420
011
2 81
1.00
237
614.
5527
4 08
5.36
255
602.
41
Goo
ds a
nd S
ervi
ces
00
066
311
685.
009
245.
0924
130
.18
86 4
03.1
928
853
.15
45 3
71.2
074
377
.09
955
935.
29
Mac
hine
ry a
nd E
quip
men
t 0
00
00
40 4
55.6
619
672
.94
103
614.
608
003.
246
623.
4016
085
.48
362
677.
71
Gra
nd T
otal
00
324
276.
0466
311
685.
0049
4 76
6.17
43 8
03.1
219
0 01
7.79
149
667.
3928
9 60
9.15
364
547.
931
574
215.
41
2015
/201
6 FI
NAN
CIAL
YEA
R
The
WCP
O fu
nctio
ned
on a
rin
g fe
nced
bud
get o
f jus
t und
er R
7 M
illio
n. B
elow
is a
rep
rese
ntat
ion
of th
e bu
dget
bre
akdo
wn.
Nat
iona
l Pro
vinc
ial
(All)
Dep
artm
ent
(All)
Prog
ram
me
Leve
l 5Pr
ovin
cial
Pol
icin
g Fu
ncti
ons
Valu
es
Resp
onsi
bilit
y
Low
est L
evel
Item
Leve
l 3
Apri
l
2015
May
2015
June
2015
July
2015
Augu
st
2015
Sept
embe
r
2015
Oct
ober
2015
Nov
embe
r
2015
Dec
embe
r
2015
Janu
ary
2016
Febr
uary
2016
Mar
ch
2016
Tota
l
Expe
ndit
ure
WCP
OCo
mpe
nsat
ion
of e
mpl
oyee
s 1
41,9
54.5
5 3
63,1
20.3
3 4
16,6
80.3
1 29
3,90
6.69
3
51,7
87.8
1 29
7,90
3.98
32
2,05
0.73
29
7,54
9.74
29
8,46
8.98
32
0,86
2.63
35
3,74
3.29
33
9,80
6.63
3,
797,
835.
67
Dep
artm
enta
l
agen
cies
&
acco
unts
-
-
-
-
-
198
.75
-
-
-
-
-
-
198
.75
Goo
ds a
nd
serv
ices
28,9
15.5
9 2
0,95
1.44
13
2,78
3.60
1
93,4
76.1
1
76,6
32.3
9 6
5,20
5.66
3
9,46
0.19
90
,955
.29
232,
758.
48
161,
019.
06
522,
787.
40
989,
185.
77
2,55
4,13
0.98
Mac
hine
ry a
nd
equi
pmen
t14
,478
.00
- 51
,936
.12
40,9
57.2
5 1
33,1
85.7
9
83.
00
40,
402.
52
8
,718
.57
16,
329.
10
-
6
0,06
8.63
29
,843
.65
396
,002
.63
WCP
O T
otal
1
85,3
48.1
4 38
4,07
1.77
60
1,40
0.03
52
8,34
0.05
56
1,60
5.99
36
3,39
1.39
40
1,91
3.44
39
7,22
3.60
54
7,55
6.56
48
1,88
1.69
93
6,59
9.32
1,
358,
836.
05
6,7
48,1
68.0
3
Gra
nd T
otal
185
,348
.14
384
,071
.77
601
,400
.03
528,
340.
05
561
,605
.99
363
,391
.39
401,
913.
44
397,
223.
60
547,
556.
56
481,
881.
69
936,
599.
32
1,35
8,83
6.05
6
,748
,168
.03
Western Cape Police Ombudsman Annual Report 2015-1659
PART F: CONCLUSION
Western Cape Police Ombudsman Annual Report 2015-1661
Thepastfinancialyearwasnotwithoutitschallengesanddespitethedifficulties,everyeffortwasmadetoensurethatchallengesweremitigated.InvestigatingOfficershave,attimes,gonebeyondthecallofdutybymeetingwithclientsoutsideofficehourstoensurethatcomplainantsexercisetheirrighttobeheard.
Themarketing function will intensify its efforts in the ensuingmonths, as the office gears towardsfinalisingphasetwoofthewebsite,andfurtherextendsitsservicestosocialmedia.Theriskremainsthatwiththeincreasedmarketingactivitiescomeaninfluxofcomplaints,however,theOfficewillcontinuetouphold its mandate, and provide the best possible service to the public.
TheOfficehasworkeddiligently towardsensuring that thepolice remainresponsive to theneedsofcommunities and there have been instances when the work done by SAPS has been commended by community members.
For this, theWCPOwould like toextend itsheartfeltappreciation toall theofficerswhosodiligentlyprotect communities on a daily basis.
Western Cape Police Ombudsman Annual Report 2015-1663
To obtain additional copies of this document please contact:
The Head of CommunicationsWestern Cape Police Ombudsman80 Burg Street, Cape Town, 8000, South AfricaTel: +27-21 483 0669 Fax: +27-21 483 0660 ombudsman@westerncape.gov.za Website:www.westerncape.gov.za/police-ombudsman
DISCLAIMERTheEnglishversionofthisAnnualReportisregardedastheofficialtext.The Department cannot be held liable for any misinterpretations that may have occurred during the translation process.
VRYWARINGDie Engelse gedeeltes van hierdie Jaarverslag word geag as die amptelike weergawe te wees.Die Departement aanvaar geen verantwoordelikheid vir moontlike wanvertolkings gedurende die vertalingsproses nie.
INKCAZOInguqulelo yesiNgesi yale ngxelo yonyaka itathwa njengeyona esebenza ngokusesikweni.Isebe alinakubekwa tyala, ngazo naziphi na iziphoso ezengathi zibe khona ngxesha lenguqulelo yezinye iilwimi. PR98/2016ISBN: 978-0-621-44442-1Title of Publication: WesternCapeOmbudsmanAnnualReport2015/2016
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