northern territory business centres
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DEPARTMENT OF BUSINESS AND EMPLOYMENT
Territory Business Centres
Presented by: Chris Hoffman
We have 4 Service Centres
Darwin
Katherine
Tennant Creek
Alice Springs
DEPARTMENT OF BUSINESS AND EMPLOYMENT
What do we do?
The initial contact and referral point for:
• Gateway to NT Government Business Services,
• Starting or growing a business,
• Business and licence information service (BLIS),
• Lodgement of over 200 NT Government licences,
• Business planning assistance and
• Links to departmental assistance programs.
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Our commitment
• To provide accessible services delivery options to customers seeking
business information and licensing.
• The delivery of our services will meet the reasonable expectations of the
customers.
• We will endeavour to continually review and improve our service deliver.
We aim to provide
• A professional, courteous and friendly service.
• Impartial and equal treatment of all customers.
Customer Service Charter
DEPARTMENT OF BUSINESS AND EMPLOYMENT
How are we doing?
2001/2002 2002/2003 2003_2004 2004_2005 2005_2006 2006_2007 2007_2008 2008_2009 2009_2010 2010_2011
Series1 78067 91342 84178 90100 99206 104363 114656 120146 126616 158110
10000
30000
50000
70000
90000
110000
130000
150000
Services provided through TBCs 2001 - 2011
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Improving our e-services
Current Services
• Smartforms – currently 30 forms online
• Payment Gateway
• Authentication using Vanguard
New projects
• Increasing the amount of Smartforms online
• Integration into backend systems including TRIM
• Workflow management
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Calendar of Events now available
The October Business Month (OBM) calendar of events has now been launched. Go online to discover what exciting events are happening in your region.
Nationally and internationally recognised keynote speakers for OBM 2011 include Johanna Griggs, Lisa Curry-Kenny, Jon Dee, Steve Davis and Ross Clennett.
Come and see these speakers and many more great events!
View the calendar at www.growingnt.nt.gov.au/obmFollow us on Facebook and Twitter for the latest OBM news!
October Business Month 2011
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Where are we going?E-Business Pathway
for Business Customers and the NT Government
DEPARTMENT OF BUSINESS AND EMPLOYMENT
E-Business Pathway for the NTG
Common infrastructure , business portal, service directory, CRM contact centres, smart forms, SMS etc..
a (Under
development)
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Governance
E-Business Steering Committee
NOLS Working GroupNTG Business Licenses and occupations
Reference group
DBE DOJ DLP DBE DOJ DLP
Other Agencies as Required Licensing Boards
Representation from Agencies impacted by
COAG reform, DBE, DCM and NTT
BOS Working Group
DEPARTMENT OF BUSINESS AND EMPLOYMENT
2011 Whole-of-Government, “business centric” model
2012 Single point of entry for business
2012 Online transactions and information access
Business Value2013 e-business culture
Disparate Un-coordinated Approach2010
E-Business Road Map
Where is NTG currently at,
and where does it want to be?
DEPARTMENT OF BUSINESS AND EMPLOYMENT
Chris Hoffman Manager Territory Business Centres 76 The Esplanade, DarwinPh: 8982 1700Mobile: 0401 110 061Email: chris.hoffman@nt.gov.au
Questions and Contact
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