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North Carolina 911 Board

PSAP Manager’s Group Meeting

October 13-14, 2016

Embassy Suites Hotel Greensboro, NC

Thursday, October 13

9:00‐9:30 Welcome and Introductions R. Taylor

911 Board Members

911 Board Staff

PSAP Managers

9:30‐10:15 PSAP Managers Certification Course RCC Staff

Update

10:15‐10:30 Morning Break

10:30‐11:00 Communications Resources You G. Hauser

Never Knew You Had

11:00‐11:30 NG 911 Updates D. Corn

11:30‐12:00 ECaTS New Reports Update D. Dupont

12:00‐1:00 Lunch

1:00‐2:00 Rules Review Checklist/ Inspection Standards

Process/ Peer Reviewers Selection and Panel

Training/Questions & Answers Group

2:00‐2:30 Financial Issues K. Mason

2:30‐2:45 Afternoon Break

2:45‐3:15 Backup PSAP Plans & Implementation T. Bone / D Dodd

Updates

3:15‐4:45 PSAP Managers Regional Breakout Sessions

4:45 Meeting Concludes for Day One

6:00‐8:00 Dinner and Networking

Friday, October 14

9:00‐9:30 Cybersecurity Issues T. Bone

9:30‐10:30 Time with Vendors & Managers Staff

10:30‐10:45 Morning Break

10:45‐11:30 Open Mike for PSAP Managers R. Taylor

11:30‐11:45 Closing Remarks & 2017 Meeting Dates R. Taylor

11:45 Adjourn Meeting

North Carolina 911 BoardPSAP Managers Meeting

October 13-14, 2016

Welcome and Introductions911 Board Members

911 Board StaffPSAP Managers

Information Technology10/07/2016

PSAP Managers Certification CourseUpdate

8/17/2015 Information Technology

BREAK TIME

CyberSecurity

What do these have in common?

CyberSecurity

So What is CyberSecurity?

CyberSecurity

Information Technology

Cyber risk means any risk of financial loss, disruption, or damage to an

individual, business, or organization from some sort of technological failure.

Remember the Target incident?

10/07/2016

9Information Technology10/07/2016

CyberSecurity

11Information Technology

CyberSecurity is a group of technologies, processes, and practices designed to protect networks, computers, programs and data from

attack, damage, or unauthorized access.

CyberSecurity

10/07/2016

CyberSecurity

1313 Information Technology10/07/2016

CyberSecurity

Understanding the Dangers Your Systems Face

CyberSecurity

Back in the day hackers were just a bunch of nerds who would hack into systems just to see if they could....it was a challenge.

Nowadays, it’s a lot different. There are governments paying people to hack into our

systems for financial gain, for information, and for terrorism

CyberSecurity

Questions or Comments

CyberSecurity

Next Generation 911Updates

Next Generation9-1-1

21Oct 2016 NC 911 Board

Timeline of Events

2018 First PSAP on ESInet

2020 Last PSAP on ESInet

Questions?

Oct 2016 NC 911 Board

Lunch !

October 13-14, 2016

Rules Review Checklist Inspection Process

Peer Reviewer Selection and Training

Questions & Answers

Rodney Cates – Rockingham County 911Greg Foster – Alexander CountyJudy Jenkins – Cornelius PDDominick Nutter – Raleigh-Wake 911Jim Soukup – City of Durham 911

NC911 PSAP StandardsCompliance and Enforcement

Standards Committee Members

• Laura SykoraChair 911 Board Member

• Dinah Jeffries 911 Board Member

• Jimmy Stewart 911 Board Member

• Rodney Cates Carteret Co 911

• Christy Shearin Franklin Co 911

• Donna Wright Richmond Co Emergency Management

• John Herring Holly Springs Police Chief

• Greg Foster Alexander Co 911 (EMS)

• Judy Jenkins Cornelius PD (NENA)

• Candy Strezinski Burke Co 911

• Dominick Nutter Raleigh‐Wake 911

• Greg Hauser Charlotte Fire

Enforcement Committee Members

• Robert Merchant Pineville Police Chief

• Carson Smith Sheriff, Pender Co

• Jim Soukup Durham Co 911 (APCO)

Goal of this Presentation

• Provide you with a general overview of what to expect as we move forward in the process of creating Standards for the PSAP

Step 1 Develop a Process for Enforcement

Approved Feb 27, 2o15

Step 2Standards Must be Approved

Step 3Develop a Survey Checklist

Step 4

Establish Qualifications for ReviewersBased on experience‐(Define )???County Manager/Supervisor approvalReviewers’ PSAP must be in compliance –based on site visit by NC911 Board Staff

Step 5Training for the Reviewers

Step 6Hold Training Session for PSAP Managers

Training Outline

• Intro: We are a part of the team, not the coach.• History• Rules Defined (handout) – Checklist and

interpretation of rules• Assessment Team Makeup• Review Process• Flow of Information• Code of Conduct•

Step 7

PSAP Compliance Survey to Begin July 2017

The Process1‐Assign PSAP review date2‐Send out Checklist in advance /Posted on website3‐Submit Documents Electronically4‐Onsite Visit by Peer Reviewers5‐ Identify Compliance and Strengths6‐ Identify Areas of Opportunity for Improvement7‐Acknowledgement and Written Response within 60 days with an action plan to address areas of improvement if applicable. 8‐ If no areas of improvement noted , no further reviews for a three year period.

PSAP COMPLIANCE PROCESS

Definitions

Step 1 – Site Review Process

Step 2 – PSAP Written Response And Corrective Action Plan (Cap)

Step 3 – Standards Committee Action

Have we Answered your Questions?

BREAK !!!

Financial Issues

PSAP NAME

PSAP Manager:

Email Address:

Address:

City State

Signature:

PHONE & FURNITURE

Invoice or

Account

Number

Lease RecurringNon‐

Recurring

Maintenace

Contractual

Scroll over this cell

to see the

Approved Use of

Funds Guideline

Vendor Name:

AT&T $149,783.46 106592.16 600.8

AT&T $2,201.34

AT&T $914.63

Call One $2,685.29

Communications Center Spec $3,150.00

Elite Ergonomics $14,859.24

Wireless Comm/Wrightline $83,094.39

Time Warner $21,271.45

TWC Refund Check ‐$35,065.52

TOTAL $0.00 $139,105.36 $100,638.92 $3,150.00

SOFTWARE

Invoice or

Account

Number

Recurring

Maintenace

Contractual

to see the

Approved Use of

Funds Guideline

Vendor Name:

Quadrastar Technologies $997.50

Esri $1,700.00

SHI International $3,585.50

Sungard $95,363.46

Priority Dispatch $8,665.50

Intermedix $20,509.55 $37,260.00

TOTAL $0.00 $0.00 $119,458.51 $48,623.00

HARDWARE

Invoice or

Account

Number

Recurring

Maintenace

Contractual

to see the

Approved Use of

Funds Guideline

Vendor Name:

Wireless Communications $66,823.58

Alertify Wireless Solutions $3,050.00 $2,745.20

Emerson Network Power $3,373.66

Office Depot $104.36

Weco Inc $12,000.00 Mindshare 911

Intermedix $19,500.00 Console 8

ProQA, AQUA,Cardset

COMMENTS

Voice Log Recorder/Con 8

Paging Integration Services

UPS Maintenance

Console Cleaning

911 Center Chairs

Console Furniture

COMMENTS

Support for Mapping/GIS

License

Headsets

EXPENSE REPORT

COMMENTS

Trunk/Selective Routing/ALI Prov

Basic Line Charge

Language Line

HP Direct $6,450.00Console

Monitors

New Century Systems/HP $12,117.20

TOTAL $0.00 $0.00 $108,045.14 $18,118.86

HOSTED SOLUTIONS

Invoice or

Account

Number

Recurring

Maintenace

Contractual

to see the

Approved Use of

Funds Guideline

Vendor Name:

TOTAL $0.00 $0.00 $0.00 $0.00

TRAININGInvoice or

Account Amount Per Diem Out‐of‐State

Vendor Name:

IAEMD $700.00

Candy Strenziki $300.78 Travel‐911 Meetings

Priority Dispatch $550.00

IAEMD $30.00

NC APCO $320.00 $25.00

APCO $845.30

IAEMD $100.00

Priority Dispatch $790.00

Priority Dispatch $1,400.00 $152.87

TOTAL $5,036.08 $177.87 $0.00

FUNCTIONS

Invoice or

Account

Number

ADDRESSING

CONTRACTUAL

DATABASE

PROVISIONING

CONTRACTUAL

ADDRESSING In

DATABASE

PROVISIONING

In‐house

Telephone

System In‐

PC Support

to include

hardware In‐

(Desktop PC)

support to

include hardware

and software

In‐house

Server

support to

include

hardware

and software

In‐house

Support to

include

hardware

and software

In‐house

Support to

include

hardware and

software

In‐house

Scroll over this cell to see the

Approved Use of Funds

Guideline

Vendor Name:County IT $3,515.00 $2,079.84 $1,745.58 $817.08 $36,010.72

County GIS

TOTAL $0.00 $0.00 $0.00 $3,515.00 $0.00 $2,079.84 $1,745.58 $817.08 $36,010.72 $0.00

EXPENSE TOTALS

PHONE $242,894.28

SOFTWARE $168,081.51

HARDWARE $126,164.00

HOSTED SOLUTIONS $0.00

TRAINING $5,213.95

FUNCTIONS $44,168.22

GRAND TOTAL $586,521.96

EMD‐Q Retest

Advanced EMD

COMMENTS

Basic TC Student Manuals

COMMENTSScroll over this cell to see the

Approved Use of Funds Guideline

EMD Recert

EMD‐QA Class

EMD Retest

Diaster Operations NC TC Symp

Dispatch Workstations

COMMENTS

PSAP NAME County

PSAP Manager:

Email Address:

Address:

City State

Signature:

PHONE & FURNITUREInvoice or Account

NumberLease Recurring Non‐Recurring

Maintenance Contractual

Scroll over this cell to

see the Approved Use

of Funds Guideline

Vendor Name:

Centurylink'308137419/307315809/ 30

7688219$114,367.83 2072.16 109862.64 2077.2

Information Tech Svcs T160610582 $26.31 109862.64

CCS 963 $8,097.56 2077.2

Call One Inc 599793 $332.00

Fluent Language Solutions 508163 $190.80

Centurylink Q061400327/Q051700333 $22,293.33 17486.16 18832.31

10769.2 10997.44

11590.24

TOTAL $0.00 $114,394.14 $332.00 $30,581.69

SOFTWAREInvoice or Account

of Funds Guideline

Vendor Name:

Sungard Public Sector

'117406/118242/11

9806/119988/11089

2/111059

$177,997.08 177997.08

SHI B04817845 $9,411.12

ESRI'93100468/9310067

4$12,249.65

Priority Dispatch 127530 $2,277.00

TOTAL $0.00 $0.00 $187,408.20 $14,526.65

HARDWAREInvoice or Account

of Funds Guideline

Vendor Name:

Centurylink

Motorola 78341831 $29,412.62 25195.22

Hewlett Packard 57126165 $7,408.32

Hewlett Packard 57114200 $1,680.00

Loan Payment Plan ‐ CAD $6,401.30

Loan Payment Plan ‐ GIS $10,524.81

Dimension Data'434195/434043/43

3188/553000$11,146.00 107111.77

TOTAL $16,926.11 $0.00 $20,234.32 $29,412.62

HOSTED SOLUTIONSInvoice or Account

of Funds Guideline

Vendor Name:

TOTAL $0.00 $0.00 $0.00 $0.00

Radio System Console Positions

Computer Workstations (6)

Monitors (12)

switches for data center & backup data center. Main

network switch between CAD server/storage/GIS &

console. Pro rata alloc. Based on utilization

COMMENTS

New CAD System to be implemented

Fall 2016

SQL License New CAD

EMD Card Sets/Comp System

COMMENTS

Monthly Charges

Long Distance Charges

Console Cleaning/Wire Mgmt

Headsets

Interpretive Services

Phone System

EXPENSE REPORT

TRAININGInvoice or Account

NumberAmount Per Diem Out‐of‐State

Vendor Name:

DSS Corporation 18160 $6,000.00

IAED 163673/163690/165457/161163 $350.00

Priority Dispatch 117186/117328/122064 $868.00

Employee Reimb 294336‐539500 $24.00

Employee Reimb 294336‐531200 $337.11 $84.00

TOTAL $7,555.11 $108.00 $0.00

FUNCTIONSInvoice or Account

NumberADDRESSING CONTRACTUAL

DATABASE PROVISIONING CONTRACTUAL

ADDRESSING In‐house

DATABASE PROVISIONING In‐

911 Telephone System In‐

PC Support to include

hardware In‐house (Desktop

CAD support to include hardware and software In‐

Server support to include

hardware and software In‐

GIS Support to include

Radio Support to include

house Scroll over this cell to see the

Vendor Name:Pitt County Planning $63,180.18

Pitt County MIS $48,193.17 $4,425.00 $53,194.00 $21,815.00 $30,752.00

TOTAL $0.00 $0.00 $63,180.18 $48,193.17 $0.00 $4,425.00 $53,194.00 $21,815.00 $30,752.00 $0.00

EXPENSE TOTALSPHONE $145,307.83SOFTWARE $201,934.85HARDWARE $66,573.05HOSTED SOLUTIONS $0.00TRAINING $7,663.11FUNCTIONS $221,559.35

COMMENTS

COMMENTSScroll over this cell to see the Approved

Use of Funds Guideline

Call Taking Training

EMD/EMDQ Certifications

ETC/EMD Classes

* Reimb for travel for EMD class

PSAP NAME County

PSAP Manager:

Email Address:

Address:

City State

Signature:

PHONE & FURNITUREInvoice or Account

Maintenace Contractual

of Funds Guideline

Vendor Name:

CenturyLink JULY $3,509.36

CenturyLink AUG $3,098.22

CenturyLink AUG ‐$2,736.26

CenturyLink SEPT $3,097.97

CenturyLink OCT $3,097.97

CenturyLink NOV $3,097.90

CenturyLink P110300762 $5,652.00

CenturyLink DEC $3,098.31

CenturyLink JAN $3,222.10

CenturyLink FEB $3,098.37

CenturyLink MAR $3,098.31

CenturyLink APR $3,098.31

CenturyLink Q031502394 $7,767.36

CenturyLink MAY $3,098.59

CenturyLink JUNE $3,098.60

ITS T150708503 $69.63

ITS T150808505 $69.72

ITS T150908506 $69.81

ITS T150900447 $69.87

ITS T151008506 $70.02

ITS T151108508 $70.53

ITS T160108509 $70.65

ITS T160208512 $69.72

ITS T160308513 $70.38

ITS T160408514 $69.69

ITS T160508537 $69.90

ITS T160608538 $69.75

Language Line Serv 3655114 $101.85

TOTAL $0.00 $37,183.99 $0.00 $13,419.36

SOFTWAREInvoice or Account

of Funds Guideline

Vendor Name:

CenturyLink Q032800128 $135,354.10 $38,420.00

Edge One Solutions 1050 $4,350.00

Notepage 19540 $395.00

Priority Dispatch 117195 $25,327.40 $2,976.00

Tritech Software IVC4004290 $6,870.87

The Soundside Group 25872 $640.00

EXPENSE REPORT

COMMENTS

old equipment

new equipment

New CAD software

COMMENTS

Voice logging recorder

Paging software

CAD (6 months)

CAD server

TOTAL $0.00 $0.00 $160,681.50 $57,239.87

HARDWAREInvoice or Account

of Funds Guideline

Vendor Name:

Palmer Consulting 5552 $70.00

The Soundside Group 68796 $12,000.00

The Soundside Group 25539 $647.00

TOTAL $0.00 $0.00 $5,017.00 $23,806.25

HOSTED SOLUTIONSInvoice or Account

of Funds Guideline

Vendor Name:

TOTAL $0.00 $0.00 $0.00 $0.00

TRAININGInvoice or Account

NumberAmount Per Diem Out‐of‐State

Vendor Name:

Betty Dare Modlin 022516 $440.00

CenturyLink Q032800128 $20,312.00 20312.5

TOTAL $32,677.00 $0.00 $0.00

FUNCTIONSInvoice or Account

NumberADDRESSING CONTRACTUAL

DATABASE PROVISIONING CONTRACTUAL

ADDRESSING In‐house

DATABASE PROVISIONING In‐

911 Telephone System In‐

PC Support to include

hardware In‐house (Desktop

CAD support to include hardware and software In‐

Server support to include

GIS Support to include

Radio Support to include

house Scroll over this cell to see the

Vendor Name:

TOTAL $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00

EXPENSE TOTALSPHONE $50,603.35SOFTWARE $217,921.37HARDWARE $28,823.25HOSTED SOLUTIONS $0.00TRAINING $32,677.00FUNCTIONS $0.00

Workstation maintenance

COMMENTS

50% of generator maintenance

CAD rebranding project

CAD network equip

CAD upgrade

COMMENTS

COMMENTSScroll over this cell to see the Approved

Use of Funds Guideline

CAD (Southern Software)

COMMENTS

Backup PSAP Plans Status Update

Backup PSAP Update

Backup PSAP Plans Status

• 110 PSAPs have approved Backup Plans

• 44 PSAPs have their plans implemented and functioning

• Staff is working with the last 7 PSAPs whose plans are not yet approved. Hope to have the remaining plans operationally approved within the next 30 days.

Backup Plan Status Map

Backup PSAP Update

Timelines

• Implementation timelines are for your benefit

• Way to keep you on track

• Board staff needs a monthly update from you on the status of your implementation process.

• What milestones were met, what milestones were not met and why, and what is preventing you from accomplishing the milestones.

• Documentation will be helpful as the 7/1/2017 deadline approaches

Backup PSAP Update

DIT Quotes for Network Connections

• D.I.T. can provide quotes for fiber network connections at costs below standard rates.

• To leverage this pricing, PSAPs must obtain D.I.T. quotes for network connections between their primary and backup sites.

• Complete the “TO-4 Cable Service Request” form and send to Marsha Tapler. Do not send directly to D.I.T.

Backup PSAP Update

Implementation

• Provide quotes and obtain prior approval before purchasing.

• Notify staff is you are having problems obtaining quotes. Be sure your concerns are supported by written documentation, such as emails.

• Don’t discount looking for other vendors.

Backup PSAP Update

Questions or Comments

• Tina Bone: 919-754-6111, Tina.Bone@nc.gov

• David Dodd: 919-754-6625, David.Dodd@nc.gov

• Dave Corn: 919-754-6269, David.Corn@nc.gov

• Marsha Tapler: 919-754-6344, Marsha.Tapler@nc.gov

Regional Breakout Sessions

1) Telecommunicator training 2) Transition plan for those that will

retire 3) What will the future look like

October 13-14, 2016

Introduction911 Board Members

1) Telecommunicator training 2) Transition plan for those that will retire 3) What will the future look like

People

Money???Stress????????

BREAK TIME

Vendors & Managers & 911 Board Staff

How can the commercial partners better assist the NC 911 Board Staff when submitting

information to their customers for purchases/funding to minimize follow up

questions or funding denials

How can the NC 911 Board better assist or educate the commercial partners when

submitting information to their customers for purchases/funding to minimize follow up

questions or funding denials.

There are certain NC 911 eligibility guidelines that are broad and have been subject to

interpretation. Can the NC 911 board describe the thought process of how those decision are

Discussion/instruction/advice on how to best respond to information requests from our customers for the upcoming PSAP audits

(timing on supplying maintenance records, content, format, etc.)

How to best educate/communicate to commercial partners any changes, needs,

requirements on an ongoing basis

How to best educate/communicate product features, needs, advancements and services to

NC 911 Board

Help the 911 Board Understand “Don’t Worry About The Price, It’s 911 Money”

Help the 911 Board Understand “What It Will Take for CAD systems to be Interoperable?”

How can the 911 Board and the commercial partners have a more positive dialogue in the

future ?

BREAK TIME

PSAP Manager Meeting Dates-March 2017

• 3/15/2017 Southeast Region Jacksonville, NC• 3/22/2017 Western Region Asheville, NC• 3/23/2017 Central Region Winston-Salem, NC• 3/30/2017 Northeast Region Wilson, NC• 3/31/2017 911 Board Meeting Wilson, NC

PSAP Managers Meeting DatesJuly 2017

• 7/12/2017 Central Region Carthage, NC• 7/13/2017 Southeast Region Clinton, NC• 7/19/2017 Northeast Region Hertford, NC• 7/27/2017 Western Region Asheville, NC• 7/28/2017 911 Board Meeting Asheville, NC

Statewide PSAP Managers Meeting2017

•Date and Location: To be Determined

Thank You and

Safe Travels

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