ni2 positioning overview may 2006

April 12, 2023

N(i)2 Overview

N(i)2 Overview

Industry Trends

Product Functions

N(i)2 Business Model

N(i)2 and Smarts

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About N(i)2

Founded in 2003

Headquarters in Montreal, Canada with European offices in Belgium

Same team launched Lat45, acquired by MetaSolv in 2001

Forerunner in Asset, Change, & Configuration Management

Leveraging its telecom expertise in the enterprise market

The N(i)2 Suite was commercially introduced in Q4 2005

http://www.ni2solutions.com

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Industry Trends

EMA’s Twenty Hot Markets for 2007:

Next-Generation Management will be one of the surprising “rockets” to watch in 2007 and next 5 years. Its growth will be directly linked to CMDB deployments, innovative auto-discovery and inventory capabilities

ITIL’s notion of the CMDB is taking the industry by surprise with a Market awareness of 61% ITIL, 84% CMDB

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Customer Challenges

Context

80% of problems are reported by users

85% of problems are caused by IT changing something

Total labor represents 70% of CIO budgets (64% in 2001, 73% in 2008)*

Cause

Architectural complexity reduces IT efficiency and exposes organizational complexity

Actual Application Architecture for Consumer Electronics Company

Technology should serve people!

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Solution Attributes: A Federation of Data

PerformanceManagement

AssetManagement

FaultManagement

NetworkDiscovery

ApplicationMapping

IncidentManagement

RequestManagement

ApplicationConfiguration

NetworkConfiguration

ContractManagement

PerformanceManagement

AssetManagement

FaultManagement

NetworkDiscovery

ApplicationMapping

IncidentManagement

RequestManagement

ApplicationConfiguration

NetworkConfiguration

ContractManagement

CMDB

Complexity Clarity

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The N(i)2 Technology

N(i)2 CMDB

ChangeManagement

ServiceManagement

InfrastructureManagement

Document a “single source of truth” and share it with all IT domains. Information is accurate and updated by tracking all sources of changes

Information is organized, therefore manageable, via CIs and relationships. Data is truly leveraged via analytics - without it the CMDB would be useless!

Enforce a standardized, end-to-end change process. Processes are automated: taking action based on business policies

Track and optimize all resources at every stage of the asset lifecycle

Streamline service delivery and resolve problems quickly

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Extended Scope of CIs

The N(i)2 Suite provides visibility on all discoverable and non-discoverable configuration items

Services

Services

Incidents

Problems

Tasks

…

Applications

Software Package

Applications

Databases

Architecture

…

Business

Consumer

SLA

Contracts

Cost

…

Facilities

Buildings

Rooms

Workspace

Racks

…

Structure

Cables

Serving Areas

Antennas

Conduits

…

Employee Support

PCs

Laptops

PDAs

Badges

…

Network

Routers

Subnets

Circuits

IP Address

…

Infrastructures

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ChangeManagement

ChangeManagement

IncidentManagement

IncidentManagement

ProblemManagement

ProblemManagement

ConfigurationManagement

ConfigurationManagement

Incidents ProblemsKnown errors

Changes CisRelationships

ErrorControlError

Control

CMDB

ServiceLifecycle

Support for Service & Infrastructure Management Process

OperationsOperationsDesign &PlanningDesign &Planning

DeploymentManagementDeploymentManagement

TechnicalSupport

TechnicalSupport

ICTInfrastructure

Lifecycle

ITIL Process

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Visibility on Multi-Layered Dependency Mapping

InfrastructureLayer System

Server

Router

Router

Subnet

SoftwareManagementTool

BusinessLayer

User

users

CostCenter

Contract

ServiceProvider

Organization

ServiceLayer

HardwareService

NetworkService

ApplicationService

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Management of All Sources of Change

Configuration Management Database

(CMDB)

Network Infrastructure

Discovery tool discoversChanges on the network

Requester

Supervisorrequest changes

System administratorimports changes from

3rd party applications

Excel sheet, bar codescanning, monitoring, …

Deployment plan

Project manager reconciles modeled changes

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N(i)2 Functional Architecture

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CMDBPlatform

Discovery

ConfigurationManagement

N(i)2 CMDB

TaskManagement

DeploymentManagement

ChangeManagement

Change & Configuration Management

ServiceManagement

InfrastructureManagement

Accurate source of truth

Policy & Standards Enforcement

Next generation CMDB platform

N(i)2 Dashboard

Tracking of all sources of change

Automated tracking of non-discoverable change

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Visibility on Configuration Items and their Relations

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Synchronize Change with Workforce Activities

Maps automatically designed changes to

tasks

Maps automatically designed changes to

tasks

Mange generated deployment plans in

Gantt charts

Mange generated deployment plans in

Gantt charts

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Full Visibility on Configuration Items

Track CIs in differentcontexts

Track CIs in differentcontexts

Provide visibility to costs, history, specifications,incidents…

Provide visibility to costs, history, specifications,incidents…

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ServiceManagement

InfrastructureManagement

InventoryManagement

Stru

ctur

eDe

sign

Network

Design

Conne

ctivity

Design

Cost &Contract

Planning

& Auditing

Infrastructure Management

ChangeManagement

N(i)2 CMDB

Central repository where all asset information are modeled, including network related assets

Optimize designs through alternate scenarios

Manage software license compliance and entitlements

Control expenses through budget management

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Tracking Inventory

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Demystifying Connectivity

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Data Center Management

Establish power requirement and heat dissipation

Establish power requirement and heat dissipation

Manage physicalconnectivity

Manage physicalconnectivity

Manage chassis in racks

Manage chassis in racks

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Understanding WAN Assets

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InfrastructureManagement

Serv

iceDe

sk

Incident

Managem

ent

ProblemManagement

Request

Management

Service Management

ChangeManagement

ServiceManagement

N(i)2 CMDB

Reduces service restoration time

Streamlines incident prioritization

Enables capture and re-use of incident solution

Streamlines request, ordering, and fulfillment processes

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Web based Incident Service Desk

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The N(i)2 SuiteThe N(i)2 Suite

Technical Architecture

N(i)2 Java Clients

Database Services

N(I)2 Web Clients

Clustered Web Server &

Java Application Server(JBoss, BEA, Oracle, Sun,

IBM)

RMI/IIOP

HTTP

3rd party Apps

EJB/Hibernate

API’s (SOAP, Java)

Map Services

OpenGIS

JDBC, LDAP, JDO, JCA, OSS/J

EMC|Smarts, Voyence, HPOV, CiscoWorks,SAP, Infovista,…)

HW and SW assets

SNMP, WMI

(V)LAN Infrastructure

(MapServer, GoogleMaps, ESRI, …)

Oracle, SQLServer, PostgreSQL, …

3rd Party Apps

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N(i)2 Positioning

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The N(i)2 Suite Strategy: ACCM for the Enterprise

Contract

SLA

Managem

ent

IncidentProblemRequestManagement

Infrastructure

(L1 to L7 &

Services)

ManagementAs

set &

Cha

nge

Man

agem

ent

Performance

Management

Fault

Man

agem

ent

Release

Managem

ent

CustomerRelationship

Management

N(i)2

CMDB

InfoVista,PVSR

Open API

EMC2 | Smarts,HP OpenViewnLayers

The N(i)2 Suite, HP Service Desk

InfoVista

The N(i)2 SuiteCiscoWorks / IP SCVoyence, MS-SMS

The N(i)2 Suite

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Competitive Analysis

Features N(i)2 BMC Remedy Peregrine HP Service Desk

CMDB N(i)2 CMDB Atrium (sold with BMC products)

Active CMDB (IT assets only)

Service Desk’s CMDB

(SD CI’s only)

Configuration Management N(i)2 CMDB SD’s Help Desk Manager

Discovery N(i)2 CMDB Discovery Services Ent. Discovery (via other HP platforms)

Task Management Change Management Change Management ServiceCenter SD’s Change Manager

Deployment Management Change Management Change Management ServiceCenter SD’s Change Manager

Request Management Service Management Change Management ServiceCenter SD’s Help Desk Manager

Self Care Service Management Help Desk ServiceCenter SD’s Help Desk Manager

Incident Management Service Management Help Desk ServiceCenter SD’s Help Desk Manager

Problem Management Service Management Help Desk ServiceCenter SD’s Help Desk Manager

SLA Management Service Level Agreement ServiceCenter SD’ Service Level Manager

Planning & Auditing Infrastructure Mgmnt

Inventory Management Infrastructure Mgmnt Asset Management AssetCenter

Structure Design Infrastructure Mgmnt

Connectivity Design Infrastructure Mgmnt

Network Design Infrastructure Mgmnt

Contract Management Infrastructure Mgmnt Asset Management AssetCenter

Financial Management Infrastructure Mgmnt Asset Management AssetCenter

Clear Gap in Infrastructure Management

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N(i)2 Key Differentiators

N(i)2 CMDB is not just a repository of configurations

3rd party application access to services for efficient remote configuration

Extended CI scope: structure, connectivity, & network related CIs

Dashboard with generic reporting and analytics, leveraging globally the CMDB

CI management via business rules

N(i)2 Infrastructure Management goes beyond IT asset management

Treats structure, connectivity, and network items as assets

Supports planning and design of major infrastructure projects with alternate scenarios

Supports automation of deployment related to major infrastructure projects

N(i)2 Service Management is not just sophisticated help desk

Notion of service: bridging the gap between business and infrastructure configurations

Visibility on dependency between services and infrastructure items for SLA compliancy

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Roadmap

Q306 Q406

Release 2.5.xFinancial ManagementSLA ManagementEnhanced Smarts Interface HPOV/NNM Interface

Release 3.0.xVoyence InterfacenLayers/ADM InterfaceMS-SMS InterfaceInteroperable Model&API

Release 3.5.xInfoVista InterfaceCiscoWorks InterfaceInteroperable Model&API

Q107 Q207 …

Release 4.0.xBusiness Process Modeling HPOV/SD Interface

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N(i)2 Business Development Strategy

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100% indirect sales model

3rd party software companies in the network space

Delivering a federated CMDB

Offering pre-integrated solutions to reseller channel

Solution integrators

Positioned in the network space

Implementing ITIL’s best practices

Network Equipment Vendors

Value added offering

Managed service providers

Via solutions area

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Target Markets

The N(i)2 Suite

For large enterprises

The N(i)² Suite™

Network Infrastructure Inventory [N(i)²], Inc. October 2005

N(i)2 Essentials

For Mid-Sized businesses

Large enterprises with over 2000 employees

ACCM leaderships

Management through technology silos

Large network deployment

– Manufacturers– (Managed) Service Providers– Governments– Energy & utilities

Small and Mid-sized business under 2000 employees

Integrated infrastructure & service management

Need for basic IT management solution

– Ecom businesses– Small cities, counties– Banks

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EMC Smarts Partner Vision (Verso)

N(i)2 central to reference architecture

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Enterprise Model Discovery Strategy

1 Discovery of WAN Infrastructure (Discoverable Configurations and Topology)

2 Discovery of LAN Infrastructure (Discoverable HW/SW)

1

2 2

22

34

53

3

Import of device locations (Excel, Legacy Data, …)

Services and user allocation (Excel, Legacy Data, …)5Discovery of distributed applications

4

44

4

5

5

5

April 12, 2023

N(i)2 CMDB for EMC Smarts®

Enhancing Fault Management Visibility

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Leveraging a Federated CMDB

CMDB

Enhanced problem

resolution

End-to-end change process

Physical

Infrastructure Applications Location

Deployment

History

Enhanced Fault Management for Smarts Customer&

End-to-end Visibility for N(i)2 Customer

Visibility on Layer 2 &

3 Topologies &

Device

Configurations

Vis

ibili

ty o

n N

on-D

isco

vera

ble

Res

ourc

es &

In

form

atio

n

Logical Network

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Extending Service Management with Root Cause Analysis

Problem Management

Change Management

N(i)2 Reconciliation Engine

Full CMDB

Configuration Management

Integrated ITIL®

Processes

Known Errors

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N(i)2 Benefits for EMC-Smarts Customers

The N(i)2 CMDB for Smarts

Increase incident response time & MTTR

Reduce risks associated to change

Reduction of costly downtime

Optimize resources and compliance (SOX)