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NextiraOne -Who we are?
Bratislava, May 2008
M Klampár, Bratislava, 7 May 20082
NextiraOne
€1.1b
4,700
100,000CustomersacrossEurope
EmployeesacrossEurope
Sales in2007
Direct sales and servicepresence in 17 countries
Worldwide Service Alliance Program
M Klampár, Bratislava, 7 May 20083
Service Delivery
2 700 Service Professionals400 Consultants170 Project Managers1 200 Engineers
Infrastructure& Application IntegrationCentres
NetworkOperatingCentre
World-Class NOCsdelivering Managed Services500 in-country Technical Experts providing local support
130 Service and LogisticsCentres providing Europe-wide
Logistics
M Klampár, Bratislava, 7 May 20084
NextiraOne Solution Focus
Enterprise Communications
EmployeeProductivity
Customer Interaction
EnterpriseInfrastructure
Voice/IPT
Video
UnifiedCommunications
MobilityApplications
Contact Centres/IP CC
Contact CentreEcosystemapplications
Secure SolutionsWAN/MAN/LAN
Wireless
Bandwidth
Data centreInfrastructure
Physical Security
M Klampár, Bratislava, 7 May 20085
End-to-End Services
Enterprise Communications
EmployeeProductivity
Customer Interaction
EnterpriseInfrastructure
Voice/IPT
Video
UnifiedCommunications
MobilityApplications
Contact Centres/IP CC
Contact CentreEcosystemapplications
Secure SolutionsWAN/MAN/LAN
Wireless
Bandwidth
Data centreInfrastructure
Physical Security
ManagedServices
HostedSolutions
ExpertConsultancy
SupportServices
M Klampár, Bratislava, 7 May 20086
Strategic TechnologyPartners
Multinational Gold Partner
Gold certified 12 Countries
Cisco MSCP Certified
Multiple Country Partner Awards
No 1 Partner Worldwide
Premium certified in all 17 countries
2000+ Certifications
Solutions Pedigree
No 1 EuropeanPartner
First dual-goldcertified partner
Deployed more than 400Genesys solutions
Gold certified in 6 countries
Member of European Voice Partner Program
M Klampár, Bratislava, 7 May 20087
Strategic TechnologyPartners
Multinational Gold Partner
Gold certified 12 Countries
Cisco MSCP Certified
Multiple Country Partner Awards
No 1 Partner Worldwide
Premium certified in all 17 countries
2000+ Certifications
Solutions Pedigree
No 1 EuropeanPartner
First dual-goldcertified partner
Deployed more than 400Genesys solutions
Gold certified in 6 countries
Member of European Voice Partner Program
Plus more than 2 000 other vendor certifications…
Prečo partnerstvoNextiraOne - Microsoft?
Bratislava, May 2008
M Klampár, Bratislava, 7 May 20089
Gartner MQ for UC, 2007
M Klampár, Bratislava, 7 May 200810
PBXPBX
Voice MailVoice Mail
Server HardwareServer Hardware
NetworkingNetworking
TelephonesTelephones
Need a Partner having a real Expertise on all these componentsNeed a Partner having a real Expertise on all these components
Unified Communications DUnified Communications Delivery Challenges elivery Challenges Data Data infrastrucureinfrastrucure and Telephony integration mandatory!and Telephony integration mandatory!
M Klampár, Bratislava, 7 May 200811
The Microsoft & NextiraOne partnership
Unified Coms Memorandum of Understanding (MoU) – Voice Partner Program“Microsoft & NextiraOne entered into a joint MoU in May 2007 with the scope of developing UC Expertise and helping our customers getting into this new solution”~ 15 EMEA partners (60 Worldwide)
Question to Microsoft “Why did you approach NextiraOne?”Selected in a small group of EMEA partners for extensive ramp up support by Microsoft EMEA presence & leadership (100 000 customers, 12m Telephony lines, 10m Data ports)Strong Integration knowledgeClose to Customer and good C-Sat rates Real Expertise in Voice (VoIP), Data (& Convergence) and Appls (UM, Mobility, Contact Center ...)
Question to Microsoft “Why did you approach NextiraOne?”Selected in a small group of EMEA partners for extensive ramp up support by Microsoft EMEA presence & leadership (100 000 customers, 12m Telephony lines, 10m Data ports)Strong Integration knowledgeClose to Customer and good C-Sat rates Real Expertise in Voice (VoIP), Data (& Convergence) and Appls (UM, Mobility, Contact Center ...)
M Klampár, Bratislava, 7 May 200812
NextiraOne’s MS UC solution primary focus areas
Business Business ApplisApplis (ERP, CRM, Front & Back office)(ERP, CRM, Front & Back office)
Network Infrastructure (DATA, IPT, Network Infrastructure (DATA, IPT, QoSQoS, VLAN , VLAN ……))
DirectoryDirectoryADAD
Call ServerCall ServerIP IP ComsComs
EE--mail servermail serverUpgradeUpgrade
Mobility Mobility GatewayGateway
SecuritySecurityassessmentassessment
LCS & OCS (LCS & OCS (IM, Presence, CollaborationIM, Presence, Collaboration)) ConferencingConferencing MobilityMobility
NextiraOne focus
Prečo Unified Communications?
Bratislava, May 2008
M Klampár, Bratislava, 7 May 200814
Rôznorodosť komunikačných kanálov
E-mailSMSFaxVoice mailIMP2P AudioP2P VideoAudio/Video conferencingDocument sharing
M Klampár, Bratislava, 7 May 200815
Rôznorodosť komunikačných zariadení/ prístupových bodov
Desk phoneDesktopDECTMobilePDALaptopWeb access
M Klampár, Bratislava, 7 May 200816
Rôznorodosť zdrojov / úložíšť
Voice switchE-mail serverVoice mail systemFax serverAudioconferencing systemVideoconferencing systemDirectory servicesBackoffice information systems
M Klampár, Bratislava, 7 May 200817
Konsolidácia
Unified Communications=
Jednotný prístup k zjednoteným zdrojom z ľubovolného koncového zariadenia
Jednotný prístup ku všetkým kanálom: IM / presence, e-mail, fax, voice mail, web/audio/video, P2P, conferencing
M Klampár, Bratislava, 7 May 200818
Konsolidácia
Enterprise Telephony
Unified Experience
Common Management
Unified CommunicationsCommunications Today
E-mail & IM
Audio Conference
Video Conference
Web Conference
Voice Mail
Separate Managem
ent
Vertically integrated communication silosInefficient communicationsCommunications overloadParallel infrastructures
Horizontally integrated common platformStandards-based distributed architectureAccessibility in the entire networkOne common database
M Klampár, Bratislava, 7 May 200819
Unified CommunicationUnified CommunicationWhat are we speaking about?What are we speaking about?
Technology Adoption
Communications ConvergenceCommunications Convergence
Productivity IssuesProductivity Issues High CostsHigh CostsCommunicationsCommunications
CostsCostsDisparate Disparate NetworksNetworks
VoIPVoIPIM andIM and
PresencePresenceEnterpriseEnterpriseMessagingMessaging
VideoVideoConferencingConferencing
Breaking down the silos withMicrosoft Unified Communications
On any device: PC, Web, mobile phoneOn any device: PC, Web, mobile phone
Communications Overload
GlobalTeams
Exchange Server 2007:Unified Messaging -•E-mail•Fax•Voice mail
Office Communications Server 2007:•Telephony (call processing)•Presence •Conferencing•Instant Messaging
Office Live Meeting:•WEB conferencing
Office Communicator 2007•End User Client
Customer Pain
Prečo integráciaTelefónny systém ↔ Microsoft OCS?
Bratislava, May 2008
M Klampár, Bratislava, 7 May 200821
Dôvody integrácie MS OCS ↔ Telefónny Systém
Využitie existujúcej infraštruktúry – investície do:hlasových služieb: služby lokálne a služby privátnej hlasovej sietezdrojov: hlasový / video konferenčný bridgeintegrovaných riešení: nahrávacie zariadenie, konfiguračný a tarifikačný server, kontakné centrum, integrácia s informačným systémom vedomostí: doplnenie nových služieb (IM, Web/Video Conf) bez straty známeho a overeného business nástroja
Podstatne širšia skupina výsledne dostupných funkcií /služieb
Alternatívy integrácieMS OCS ↔ PCX / PABX
Bratislava, May 2008
M Klampár, Bratislava, 7 May 200823
Možnosti integrácie MS OCS – PCX/PABX
Enterprise Voice (Gateway, SIP trunking, SIP Forking)Remote Call Control (RCC)Plná Enterprise Voice integrácia s PCX (Dual Forking s RCC)
PSTNPRIDANÁ HODNOTA
M Klampár, Bratislava, 7 May 200824
Enterprise Voice – PSTN Gateway (Green Field scenario)
Microsoft OCS 2007
MRT Audio Codec
G.711, G723
SIP
M-SIP
Mediation server
MS Communicator
M-SIP
VVVV
PSTN Gateway
PSTNPRI
ISDN Trunk provides PSTN connectivity
M Klampár, Bratislava, 7 May 200825
Enterprise Voice integrácia s PABX (IP/TDM Gateway)
Microsoft OCS 2007
MRT Audio Codec
G.711, G723
SIP
M-SIP
Mediation server
M-SIP
COEXISTENCE
COEXISTENCE ––
BASIC SOLUTION
BASIC SOLUTION
Legacy PABX Users
VVVV
IP/TDM Gateway
PSTN
PRI
MS Communicator
ISDN Trunk between PABX / OCS – MOC 2007Dual Forking between PABX / OCS – MOC 2007
M Klampár, Bratislava, 7 May 200826
Microsoft OCS 2007
SIP Trunking between PCX / OCS – MOC 2007Dual Forking between PCX / OCS – MOC 2007
MRT Audio Codec
G711
SIP
M-SIP
Mediation server
User
M-SIP
CO EXISTENCE
CO EXISTENCE ––
MICROSOFT
MICROSOFT BASIC SOLUTION
BASIC SOLUTION
Enterprise Voice SIP Telephony integrácia
IP Telephony system
M Klampár, Bratislava, 7 May 200827
CSTA gateway medzi IP PCX a Microsoft OCS
Provides Telephony presence and basic telephony features from MOC in call control mode of a HW phone set
Remote Call Control – CTI integrácia
Microsoft OCS 2007
CSTA
M-SIP
M-SIP (UA CSTA)
User
PSTN
External user
CSTAGateway
IP Telephony system
PBX CONTROL
PBX CONTROL ––
NEXTIRAONE VALUE ADDED
NEXTIRAONE VALUE ADDED
SOLUTIONSOLUTION
M Klampár, Bratislava, 7 May 200828
CSTA gateway a SIP trunking medzi IP PCX a Microsoft OCS
Provides Telephony presence and basic telephony features from MOC in call control mode of a HW phone set
Plná Enterprise Voice integrácia s PCX Call Control – CTI integrácia
Microsoft OCS 2007
CSTA
M-SIP
M-SIP (UA CSTA)
User
PSTN
External user
CSTAGateway
IP Telephony system
PBX CONTROL
PBX CONTROL ––
NEXTIRAONE VALUE ADDED
NEXTIRAONE VALUE ADDED
SOLUTIONSOLUTION
Mediation server
M-SIP
M Klampár, Bratislava, 7 May 200829
Obohatenie MOC s Advanced Telephony– kombinácia najlepšieho z oboch svetov
Basic Telephony
Broker call/Attended transferMusic on Hold/Voice guidesCallback requestForward on busy/no Response, Grouping/Hunting/Parallel/Rotational/Queuing/OverflowBarring/Billing/Perf. MonitoringCall Admission ControlRouting/LCR/ARSAttendant/Day&Night mode Single call logCall Pickup/Parking Boss-Assistant/FilteringSupervision/MLA/Distinct ring Call monitoring/recordingChoice of handsets:
Analog/TDM/IP/SIP
Call controlSIP Trunking
+AdvancedTelephony
Basic Telephony
10 featuresOffice apps integrationCall by name or buddy,Hold, Blind transfer (& to conf),immediate Forward, Do Not Disturb, Missed call notif.Toast, Deflection, Dual Ringing
M Klampár, Bratislava, 7 May 200830
Možnosti integrácie MS OCS – PCX/PABX
PCX* („Full IP” alebo „IP ready” systém):Call control - CTI integráciaSIP trunking (Basic / Dual Forking)Call control (telefónia výhradne doménou PCX)
PABX (TDM systém):Výmena Upgrade„spriečkovanie“ cez IP/TDM Media gateway (Dialogic, Audiocodes, …)
* - Private Communications Exchange
PRID
AN
ÁH
OD
NO
TA
M Klampár, Bratislava, 7 May 200831
Integration scenario comparison
High
Low
Low
High
External network (PSTN) features level
YesHighestSIP Trunking +Call Control (CTI)
NoMedSIP TrunkingMS OCS
Enterprise Telephony
&PCX / PBX Telephony
NoLowGatewayMS OCS
Enterprise Telephony
YesHighCall Control (CTI)PCX / PBX Telephony
PCX telephony presence
Inter-user features
level
Integration scenario
Platforma Genesys?
Bratislava, May 2008
M Klampár, Bratislava, 7 May 200833
Podpora integrácie s viac ako 100 hlasovými switch-mi od viac ako 25výrobcov
CTI gatewayCTI gateway
Skutočná sloboda
M Klampár, Bratislava, 7 May 200834
Genesys platform topology – single-site
Genesys
GETS Solution
Microsoft OfficeCommunicatorWith telephony
integration
GenesysT-Server
GenesysConfiguration
Layer
Genesys Management
Layer
GenesysETDB
ContactDatabaseMicrosoft Live
CommunicationServer 2005
Microsoft Live Communications Address Book Server
ContactList
Global AddressList
IPT system
Genesys LCS Adapter
Conn
ectio
n
To
Phon
e
ETDB SyncApplication
Microsoft Active
Directory
M Klampár, Bratislava, 7 May 200835
Genesys platform topology – multi-site
Genesys
GETS Solution
GenesysT-Server
GenesysT-Server
Genesys LCS Adapter
GenesysConfiguration
Layer
GenesysManagement
Layer
GenesysETDB
ContactDatabaseMicrosoft Live
CommunicationServer 2005
Microsoft Active Directory
Microsoft Live Communications Address Book Server
Multiple PBXArchitecture Utilizes a
Centralized Configuration
and Management Environment
ContactList
Global AddressList
ETDB
Sync
Appl
icatio
n
IPT systemIPT system
M Klampár, Bratislava, 7 May 200836
OCS End-to-End Solution Topology Typická integrácia s telefónnym systémom
IPT SystemMicrosoft OfficeCommunication
server
Microsoft Active Directory
Microsoft OfficeCommunications Address
Book Server
Genesys CTI Gateway
LDAP
Microsoft Exchange Server
ETDB (Enterprise Telephony Database ) Telephony
Authorization Info
VoIP or TDM
CSTA over SIP CSTA
Contact l
ist
MAPI -
Pers
onal
add
ress
boo
k
Telephony Enabled Communicator
User
IP Phone
PSTN
TAPI
JTAPI
Site 3:Alcatel-Lucent
Site 2: Panasonic
Site1: Cisco
M Klampár, Bratislava, 7 May 200837
Najširšia skupina funkcií
Click to Dial§ Inicializácia hovoru cez HW telefón z pracovnej stanice kliknutím na
telefóne číslo alebo kontakt. Volanie menom z Windows aplikácieConferencing§ Ad hoc zostavenie viac-člennej konferencie z Windows aplikácie (napr.
cez HW telefón s využitím conference brige hlasového servera)
Outbound
Inbound
Toast (Screen Pop)§ Identifikácia volajúceho menom
Smart Transfer (Deflect)§ Dynamické presmerovanie hovorov na zvolené zariadenie
Missed call Notification§ Email správa upozorňujúca na zmeškaný hovor
Call Management
Telephony Presence§ Viackanálová (pevná linka, mobil, PDA, softphone, MS OC) presence
aktualizovaná v reálnom čase§ MS Office, Outlook, Exchange, SharePoint integrácia
Telephony Control§ DND, presmerovanie hovorov, vyhľadávanie v adresári, vytočenie čísla,
prevzatie hovoru a ukončenie hovoru na HW telefón
M Klampár, Bratislava, 7 May 200838
Výhody riešenia založeného na platforme Genesys
Široká kompatibilita s telefónnymi systémamiVeľmi vysoká škálovateľnosť a funkčnosťHW nenáročnosť
M Klampár, Bratislava, 7 May 200839
Vendors committed to natively support integration with MS OCS 2007
M Klampár, Bratislava, 7 May 200840
Ďakujem Vám za pozornosť!
marek.klampar@nextiraone.sk
www.nextiraone.skwww.nextiraone-eu.com
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