newman s. lanier uncw - instructional technology summer i 2008 dr. florence martin mit 503 – human...

Newman S. LanierUNCW - Instructional TechnologySummer I 2008Dr. Florence MartinMIT 503 – Human Performance Technology

Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering

Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance

Job Analysis•Job Descriptions•Job Specifications

Work Design•Job Design•Job Enlargement•Job Rotation•Job Enrichment

Job Analysis and Work Design

Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering

Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance

Job Analysis•Job Descriptions•Job Specifications

Work Design•Job Design•Job Enlargement•Job Rotation•Job Enrichment

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The Japanese managers I trained boiled it down to 4•Kaizen•Atarimae Hinshitsu•Kansei•Miryokuteki Hinshitsu

I came up with•14 Points•11 Deadly Sins

Quality Improvement

"What is a system? A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without an aim, there is no system. The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment. (We are of course talking here about a man-made system.)"

W. Edwards Deming(1900 to 1993)

Quality Improvement

"A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We can not afford the destructive effect of competition."

BFF Watever

Quality Improvement

Deming teaches Japanese industry to rebuild after America destroys their industry in WWII

1950s

America doesn’t listen to Deming

1980sToyota and Sony take over the worldwide manufacturing. American consumers choose Toyota Camrys over Ford LTDs.

2000sWe all do it “The Toyota Way”=

Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering

Deming

"TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society."

Total Quality Management

Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering

DemingTotal Quality Management

Vs.

Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering

Deming

A TQM practice that emphasizes an ongoing effort to improve both the productivity and the quality within an organization.

Continuous Improvement

Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering

DemingValue Analysis / Value Engineering

“Value analysis is a systematic effort to improve upon cost and/or performance of products (services), either purchased or produced. It examines the materials, processes, information systems, and the flow of materials involved.” (http://thequalityportal.com/articles/value.htm)

Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering

DemingValue Analysis / Value Engineering

Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering

Case Study – p. 84 Green Book

Problem: Appointment times missed. Patients complain. Everyone blames someone else.

Intervention: TQM team use Pareto chart, fishbone diagram, and other techniques to study the problem

Result: TQM team recommends: Appointment schedulers need more information about appointments (from Nurses) and training. Clinic managers and physicians need an attitude adjustment.

Pareto ChartFishbone Diagram

Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering

Case Study – p. 84 Green Book

Pareto ChartFishbone Diagram

Benefits or advantages?

Limitations or disadvantages?

Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering

Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance

Job Analysis•Job Descriptions•Job Specifications

Work Design•Job Design•Job Enlargement•Job Rotation•Job Enrichment

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لى ننسى الخاص في بكخطر

(Forget me at your peril!)

Human Factors

Knowing how people will use something is essential.

Donald Norman(1935 - )

Human Factors

Watch Read

Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance

“Ergonomics involves the study and design of workstations, work places, workflow, equipment, and tools to accommodate the physical and psychological capabilities and limitations of employees.” Van Tiem

ErgonomicsNorman

Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance

ErgonomicsNorman

Vs.

Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance

“… is a planned process to reduce the symptoms and costs of poor safety and health and make the work environment safer and healthier for employees.” Van Tiem

Safety EngineeringNorman

Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance

Safety EngineeringNorman

Vs.

Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance

… is a proactive, systematic approach to equipment and tool maintenance at all levels of an organization.

Preventive MaintenanceNorman

Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance

Preventive MaintenanceNorman

Vs.

Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance

Safety recordsOSHA Regulations

Case Study – p. 109 Blue Book

Problem: Injuries and Accidents cost Ford Motor Co $333,000,000.00

Intervention: GRASP (Guidelines, Responsibilities, And Safe Practices) program to communicate human factors policy.

Result: A safe work environment is everyone’s responsibility (employer, employee, and organization) – GRASP provides a successful outline and framework for workplace safety.

Quality Improvement•Total Quality Management•Continuous Improvement•Value Analysis / Value Engineering

Human Factors•Ergonomics•Safety Engineering•Preventive Maintenance

Questions and Reflections?

Newman S. LanierUNCW - Instructional TechnologySummer I 2008Dr. Florence MartinMIT 503 – Human Performance Technology