new using data coaches to score on your student success goals · 2020. 3. 18. · using data...

Using Data Coaches to

Score on Your Student

Success Goals

California Association for Institutional Research (CAIR) Annual Conference

November 6, 2019

Craig Hayward, Dean of Institutional Effectiveness

Bakersfield College

1

Bakersfield College: Who

are we?

• 15th largest California community college (out of 115)

• 36,000 annual headcount

• 67% Hispanic

• 65% Part-time

• 50% First generation

• Originator of the Program Mapper (http://bit.ly/BC-PPM)

• 50 Associate degrees, 56 certificates, and 1 Bachelor’s degree

High Expectations of Students

Attempt 15+ units in the first term*

Attempt 30+ units by end of first year

Complete transfer-level math and English in the first year

Complete 9 core pathway units in the first year

Focused on Research-based

Guided Pathways Momentum Points

3

http://bit.ly/GP_Momentum_Points_CCRC

* Nine percentage points more likely to receive a degree than those who attempt 12 units, matched sample (Attewell & Monaghan, 2016).

One of the Pillars of Guided

Pathways

Pillar III:

Stay on the Path

Academic Support

Learning Communities

Co-Curricular Activities

4

Completion Coaching Teams–

nuts and bolts

Discipline Faculty

Educational Advisor

Financial Aid

DeanData

Coach

Support

Services

Peer Mentor

Counselor

5

Affinity Groups

• Athletes

• African American Initiatives

• Students with Disabilities

• Extended Opportunities Programs and Services (EOP&S)

• Foster Youth

• Dreamers

• Veterans

• Kern Promise

Affinity Group: Population of students who have share an

identity and/or have specific needs

7

Implementation of Data Coaching

• Achieving the Dream (ATD) and need to access more data

• Targeted and timely data for decision making

• BC expanded, so did its need for data

• OIE leverages data coaches as force multipliers

9

Data Coaches Play Many Roles

• Data Champions who collaborate with Completion Coaching Teams to determine data needs

• Data Ambassadors who extract meaningful data from Cognos, Starfish, Tableau

• Data Gatekeepers who protect sensitive or private data

• Data Disciples who format, and/or filter data via Excel or Starfish

• Data Superheroes who communicate and/or disseminate the data to the Completion Coaching Team and to other who may benefit from the data

10

The Foundation of Data

Coaching

• Accountability

• Understanding students and their environments

• Proactive, intrusive guidance

• High expectations

• Equity

11

Data Coach Skill Set

• Analytical skills• Familiarity with or interest in learning Excel

• Curiosity and ability to see the story behind the data

• People and communication skills

• Commitment

• Enthusiasm

12

Time Commitment for Data

Coaches

• Training sessions• Three training sessions each semester

• Meeting LCP completion coaching team

• Meeting with dean

• Time to filter data by momentum points/contact students

13

Data Coach Compensation

• Faculty – stipend

• Classified staff – overtime

• Managers – no stipend

• Educational advisors – no stipend

• What happens if their involvement declines?Who keeps them accountable? • OIE?

• Dean?

14

Managing 30+ Data Coaches

• Department Assistant who tracks:• FERPA training

• Attendance at the training workshops

• Point person• Facilitates the training workshops

• Liaison between Data Coaches and OIE

• Administrative leadership• Planning

• Coordination with institutional strategy

15

High-Tech, High-Touch Strategy

• Use data to connect students to “concierge-class” support infrastructure • Completion Coaching Teams & Affinity Groups

• Use technology to identify students in need• Starfish, Cognos, Tableau

• Connect with students• Communicate based on key dates annual timeline

• Connect students to support services

• Track results, plan (rinse/repeat)

16

High-Tech Operationalized

Faculty/Ed Advisor/Counselor Data Coach

OIE

Tableau

Starfish Cognos

All data systems

• Case management• Student flags and early alert• Communication targeted by

momentum points

• Requests from deans

• Dashboards• Trend data by cohorts• Program-level data

Student-level data reports for research/ interventions

17

High-Tech: Cognos

18

High-Tech: Starfish

19

High-Tech: Canvas

20

High-Tech: Tableau

21http://bit.ly/BC-GP-Dashboard

High-Touch Operationalized

•Modalities• Emails• Phone calls• Face-to-face• Text messages

22

Customization at Scale:

Cohort/Case Management

23

36,000BC Students

2,362STEM Students

197Math Majors

25Students per

Math Instructor

BC’s Communication Plan

24Updated: 10/4/2019 (LFM Team)

Number of First-Time Students

by LCP

145

335385

318

794

279

949

458

342389

306

554 563

415

1,021

389

280

600556

631

320

605

465

382

982

453

45

616559

649

0

200

400

600

800

1,000

1,200

Agriculture,Nutrition, &Culinary Arts

Arts,Humanities, &

Communication

Business Education Health Sciences Industrial &Transportation

Technology

Personal &Career

Exploration

Public Safety Social &BehavioralSciences

STEM

First-Time Student Headcount by Learning and Career Pathway (LCP)

Fall 2015 Fall 2018 Fall 2019

26http://bit.ly/BC-GP-Dashboard

Completing Transfer-Level

English and Math

2% 2%

6%

2% 2%

0%

3%

1%

3%

9%

3%

5%4%

5%

7%

1%1%

3%

11%

13%

0%

2%

4%

6%

8%

10%

12%

14%

Agriculture,Nutrition, &Culinary Arts

Arts, Humanities,&

Communication

Business Education Health Sciences Industrial &Transportation

Technology

Personal &Career

Exploration

Public Safety Social &BehavioralSciences

STEM

Percent of First-Time Students Completing Transfer-Level English and Math in Their First Year

Fall 2015 Fall 2018

28http://bit.ly/BC-GP-Dashboard

Completing Transfer-Level

English

7%

16% 16% 15%17%

4%

15%

8%

20%

26%

17%

23%

19% 20%

26%

8%

5%

15%

31% 30%

0%

5%

10%

15%

20%

25%

30%

35%

Agriculture,Nutrition, &Culinary Arts

Arts, Humanities&

Communication

Business Education Health Sciences Industrial &Transportation

Technology

Personal &Career

Exploration

Public Safety Social &BehavioralSciences

STEM

Percent of First-Time Students Completing Transfer-Level English in Their First Year

Fall 2015 Fall 2018

29http://bit.ly/BC-GP-Dashboard

Completing Transfer-Level

Math

3% 3%

7%

3% 3%

1%

6%

1%

4%

13%

3%

7% 7% 8%

11%

3%2%

5%

16%

22%

0%

5%

10%

15%

20%

25%

Agriculture,Nutrition, &Culinary Arts

Arts, Humanities,&

Communication

Business Education Health Sciences Industrial &Transportation

Technology

Personal &Career

Exploration

Public Safety Social &BehavioralSciences

STEM

Percent of First-Time Students Completing Transfer-Level Math in Their First Year

Fall 2015 Fall 2018

30http://bit.ly/BC-GP-Dashboard

equity

32

7.2%

1.3%

8.9%

6.1%

0%

2%

4%

6%

8%

10%

Latinx Black/African American

First-Time Latinx and Black/African American Students: Completing Transfer-Level Math in Their First Year

Fall 2017 Fall 2018

Degree Completion

33

814 669 690 733

1,914197 422 603896

1,497

1,011 1,0911,293

1,629

3,411

0

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

2014-15 2015-16 2016-17 2017-18 2018-19

AAs ADTs

Closing the Latino ADT Gap

34

128 276 396606

1,037197

422

603

896

1,497

0

500

1,000

1,500

2,000

2,500

3,000

2014-15 2015-16 2016-17 2017-18 2018-19

Latinx Overall

65.4% 65.7%

69.3%

65.0%

67.6%

Attempting 30+ Units

5%

8%

14%

9%10%

4%

10% 9%

11%

14%

10%

11% 11%

10% 10%

6%

2%

11%

17% 17%

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

Agriculture,Nutrition, &Culinary Arts

Arts, Humanities,&

Communication

Business Education Health Sciences Industrial &Transportation

Technology

Personal &Career

Exploration

Public Safety Social &BehavioralSciences

STEM

Percent of First-Time Students Attempting 30+ Units in Their First Year

Fall 2015 Fall 2018

35http://bit.ly/BC-GP-Dashboard

Moving the Needle

37

10%9%

11%

8%

11%

5%

10%9%

13%14%

13% 13%13%

12% 13%

11%

6%

16% 17%

21%

18% 18%

24%

22%

14%

9%

20%

25%

26% 27%

0%

5%

10%

15%

20%

25%

30%

Agriculture,Nutrition, & Culinary

Arts

Arts, Humanities, &Communication

Business Education Health Sciences Industrial &Transportation

Technology

Personal & CareerExploration

Public Safety Social & BehavioralSciences

STEM

Percent of First-Time Students Attempting 15+ Units in Their First Term

Fall 2015 Fall 2018 Fall 2019

http://bit.ly/BC-Data-Coaches38

Bakersfield College Data Coaching

Contact

Craig Hayward, Ph.D.Dean of Institutional Effectiveness

Amber Hroch, Ph.D. College Institutional Researcher

Craig.Hayward@BakersfieldCollege.edu

Amber.Hroch@BakersfieldCollege.edu

39