new realities

MRA – THE MANAGEMENT ASSOCIATION

New Realities - Attraction and Retention

(And . . . are you ready for what’s next?)

Jim Morgan, Vice President

Presented by:

Chippewa Valley

A Little Help!

Jim Morgan | Vice President

@JimMorgan1960 | @MRA_HR_Pros

James.morgan@mranet.org

THREE DECADES LATER . . . 30 years of connecting business and education

WI Workforce Shortage Identified – 1989!!

The Future Wisconsin Project

State Tour I (2011)

300 Manufacturers; 64 Communities; manufacturing skills gap

State Tour II (2012)

16 Technical Colleges; 1,600 Business, Education, Government; Talent

State Tour III (2014)

72 Local Chambers Engaged

Local business/education partnerships (2015-current)

WI Policy Academy on Strengthening ManufacturersAll Rights Reserved. © MRA 2019

HR Services

TalentManagement

Learning & Organization Development

TotalRewards

Strategic Planning

HR & Leadership Training

Employee Engagement & Assessments

Coaching

Succession Planning

Conferences & Events

Executive & Professional Roundtables

Distance Learning

C-YOU Create Your Own University

Conference Center Room Rentals

Compensation Planning

Benefits Benchmarking

Hot Topic Surveys

Compensation, Benefits, & Business Trends Data

Custom Surveys

Total Compensation Statements

Recruiting

Reference & Background Investigations

Talent Management

Retention Services

Outplacement & Career Management

24/7 HR Hotline

HR Online Resources

HR Business Partners

Employee Handbooks/Policies

Employee Payroll Administration

Audits (HR, I-9, Payroll)

Employment Investigations

Affirmative Action

Labor Relations

Safety

Publications

Conflict Resolution

On the Agenda

• Why Eau Claire/Chippewa Valley

• The Deck is Stacked

• Find Them

• Keep Them

• 5 Questions

Why Eau Claire/Chippewa Valley

Advantage Wisconsin

• School-to-Work

• Career Pathways

• Youth Apprenticeships

• Coops

• Internships

• DWD

• DPI

• WEDC

• UW System

• Technical Colleges

• Private Colleges

• K-12

Advantage Chippewa Valley

• The MRA “Emerging Markets” Experience

• Location

• Quality Education Institutions

• Growth

• Entrepreneurism

• Vitality

• Arts

• Etc., Etc., Etc.

Loss of 25-54 year-olds2007-2017

USA Today

The Deck is Stacked

Demographics

It’s a numbers game, the talent swept the employer in four!!!

Full Employment

• <3%

• A Bit of a False “Good” Measure

• Changes the Game– Different Audience

– Different Approach

– More Employer Involvement

Now, The Bad News . . . Fast!

State Ethnicity vs. U.S.

White Non-Hispanic population %

Generational Differences

Greatest Generation (1925-45)

Baby Boomers (1946-64)

Gen X (1965-82)’

Millennials (1983-2000 or ’81-’96 or…)

Gen Z (2001-)

Motivated by VERY different things

Perceptions – WI High School Students

Minneapolis – St. Paul

Wisconsin Population In a Nutshell

Age # People Growth

0-17 + 27,438 + 2.1%

18-64 + 15,150 + 0.4%

65-84 + 598,121 + 90.8%

85+ + 168,205 + 141.9%

766,236 of the 808,914

94.7% of the growth – 65+!Double the number of “old-timers”!!

Outside the Box!

Find Them

Take your best salesperson andput them in HR!!

You all know where to find the 2006 candidates.

Where are you looking in 2020?

Recruiting

PRISON POPULATIONA controlled environment

640,000 inmates released annually in the U.S

Two-thirds can’t find jobs within the year

Most arrested again by the end of year 3

Delaying criminal background checks

Paying a livable wage

Offering additional funds (housing, transportation, education)

Providing mental health counseling

Working with landlords

FreelancersI’m a freelancer, so now, when I talk

to myself, I call it a staff meeting!

ReturnersDeloitte

11 week returnship program

On-the-job, client-facing training

Goal: hire 50% of participants

Actual: hire 90% of participants

Opioids/Addictions

Restaurant hires people in treatment for addiction

Business model based on recovery

Restaurant is a tool for rehabilitation

Pay above the going rate

Employees are held to exacting standards

Zero-tolerance policy for tardiness

Tips added directly to paycheck, no cash

DISABILITIES

The unemployment rate for persons with a disability was 9.2 % in 2017, more than twice that of those with no disability (4.2 percent). Source: Bureau of Labor Statistics

“There is a bit of a craze now for hiring people with autism for tech jobs because the jobs lend themselves to repetitive tasks and require an eye for detail,” says Carol Glazer, president of the National Organization on Disability.

Retirees

For Millennials, it’s all about FOMO

For Boomers, it’s all about JOMO

75% of large U.S. firms rehire retired workers

42% contracted with retired employees to be consultants

255,000 Americans 85 years old or older were working over the past 12 months, the highest number on record Watson Wyatt Worldwide

IMMIGRATIONThe issue that won’t be solved

~12 million

undocumented

8 million with jobs

5% of U.S. workforce undocumented

(Pew Research Center)

Policy?

Keep Them

Spoiler Alert: They are still looking!

Start Early

Over a third of employers don’t have any structured process in place to assimilate new employees

Orientation is NOT onboarding

Space is clean, technology is prepared, welcome swag is on their desk, “we care about you”

1/3 of new hires are looking at other jobs within the first 6 months

Ghosting is everywhere

What are they saying at the dinner table?

The World Has Changed . . .

WAS ISOffering: Education ExperienceOn the job: 30 years 2-5 yearsCommitment: Job BeliefRecruitment: Few weeks Few daysApplication: Resume SnapChat/textBenefits: Set FlexibleMobility: Job > Move Move > JobWorkplace: Rules FlexibilityPhilosophy: Live to work Work to live

Short Term - Now

View HR as sales, for people

“Stay” reviews

Meet generational needs

Employees as recruiters

Onboarding is critical

Web presence for candidates

Alternative populations

Long Term

Get in the middle schools/high schools

Get close with your “suppliers”

Serve on advisory boards

Offer internships & experiences

Get to the parents, your employees

Establish the “preferred” employer brand

Offer benefits that matter

Sell quality of life

5 Questions

What is the Candidate Experience?

• Web experience is easy

• Application process is simple and mobile friendly

• No duplication

• Information is succinct; interesting

• Kept informed

• Interview process is quickly completed

• Process utilizes technology

• InterviewERS are prepared

What is Your Employee Experience?

• Treat your people better than your best customer

• Check-in after 3 months, 6 months 1 year, 3 years, 5 years

Do You Coach?

• Scouts

• Church

• Music

• Mission

• Sports

• School

What is Workforce Resiliency?

• Adverse Childhood Experiences

Have You Considered Puerto Rico?

• 160,000 residents to the mainland since Maria (2017)

• MN (nurses), IA (“ambassador”), OH (staffing service for mfg)

• Prepare the community

• Be welcoming

• The family will follow

• Looks like Eau Claire!!

Thank you!!

Jim Morgan | Vice President

@JimMorgan1960 | @MRA_HR_Pros

James.morgan@mranet.org

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