new pioneer way and localism board july 2011
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Board
7th July 2011
Peter MarlandDirector of Housing Services
Context◦Changes in the Housing Sector◦Welfare Reform Bill◦Localism Bill
APH Business Planning◦Areas for Improvement◦New Pioneer Way◦Scrutiny
Welfare Reform & APH
Housing Benefit◦Non Dep Deductions (April 2011)◦Size Matters !!!◦Direct payments to RP’s
Universal Credit (April 2013)◦Housing Credit
Household Benefit Cap (April 2013)◦£26K (£500pw)
Unemployed couple with 5 kids
Couple rate for JSA £105.95Council Tax Band C £27.59Child Tax Credit 5 Kids £255.50Child Benefit 5 Kids £73.90Amount left for Housing Benefit / Credit
£37.06
Q What is the average weekly social rent in England Wales?£76.51
Possible impact on APH
Rent Arrears increaseMore pressure on rent levels
◦Assuming we have the freedom to do soMore people wanting to transfer
◦Movement of tenants generally ◦Non Deps being asked to leave
Lenders get jittery◦Cash flow??? (Council of Mortgage Lenders)
Austerity measures at APH ???◦Local Residents Role in Scrutiny/Austerity
Localism Bill
Key points of the Essential Guide
lift the burden of bureaucracy empower communities to do things their way increase local control of public finance diversify the supply of public services open up government to public scrutiny strengthen accountability to local people
Social Housing Allocations reform
Reform of homelessness legislation
Social housing tenure reform
Reform of council housing finance
National Homeswap Scheme
Reform of social housing regulation
Facilitating moves out of the social rented sector
CLG Comments
LL’s are accountable to their tenants, not the regulator. Tenants must therefore have the information and opportunities they need to hold their LL’s to account
The reviews recommendations will result in the system becoming more co-regulatory – with a clearer role for tenants scrutinising performance;.... while the regulators role will focus on serious failures.
Business Planning
Self AssessmentFeedbackNew Pioneer WayOne Page Business Plan
Areas for improvement
Performance Information Technology
Customers
Exploit & Maximise Benchmarking Opportunities
Develop Website Develop Resident Scrutiny Role
Monitoring & Reporting of Local
Offer
Enhance SASSHA to meet ever changing
needs
Develop Customer Database &
Understanding
Repairs & Maintenance
Policy Tenancy Matters
Improve Contractor Communication & Appraisal
Streamline Policies and Review Cycle
Analyse impact of legislation
Enhance stock condition and improve VFM service
Develop Staff Charter
Review Property Allocation Process
Areas for improvement
Areas for Improvement
2011 - 13
Enha
nce
Stoc
k
Dev
elop
VFM
R
&M
Monitorin
g &
reporti
ng of
Local O
ffer
Exploit &
Maximise
Benchmarking
Develop Website Computer
systemR
esident
Scrutiny
Role
Cust
omer
da
taba
se &
unde
rsta
ndin
g
Staff Charter
Propert
y
Alloca
tion
Proce
ss
Analyse
impact of
legislation
Streamline
Policies &
Review Cycle
Contractor
Comm
unication
& Appraisal
Performance Information Technology
Custom
ers
Tenancy
MattersPolicy
Rep
airs
&
Mai
nten
ance
Performance Information Technology
Customers
Exploit & Maximise Benchmarking Opportunities
Develop Website Develop Resident Scrutiny Role
Monitoring & Reporting of Local Offer
Enhance SASSHA to meet ever changing needs
Develop Customer Database & Understanding
Create a Performance Scrutiny Group
Improve carbon footprint & more e-communications
Develop a quality impact assessment culture
Involve staff in the business planning Group
Review CCTV service Develop external communication strategy
Review social networking options
Improve customer feedback options / STAR
Repairs & Maintenance
Policy Tenancy Matters
Improve Contractor Communication & Appraisal
Streamline Policies and Review Cycle
Analyse impact of legislation
Enhance stock condition and improve VFM service
Develop Staff Charter
Review Property Allocation Process
Demonstrate a Right 1st Time performance culture
Communicate 1 page Business Plan
Review new ASB Charter and accreditation
Contractor code of conduct Develop more transparent culture & review existing communication Policy
Cost benefit void incentives
Feedback
Complaints Appraisal
Team8
SurveysRes Panel
Com
men
ts
Board
Teams
Staff
Improvement Plans
Self Assessment
Performance Local Offer
National
Standards
Risk
EFQM
Ben
chm
arks
The Pioneer Way…
Areas for Improvement
2011 - 13
Enha
nce
Stoc
k
Dev
elop
VFM
R
&M
Monitorin
g &
reporti
ng of
Local O
ffer
Exploit &
Maximise
Benchmarking
Develop Website Computer
system
Resident
Scrutiny
Role
Cust
omer
da
taba
se &
unde
rsta
ndin
g
Staff Charter
Propert
y
Alloca
tion
Proce
ss
Analyse
impact of
legislation
Streamline
Policies &
Review Cycle
Contractor
Comm
unication
& Appraisal
Performance Information Technology
Custom
ers
Tenancy
MattersPolicy
Rep
airs
&
Mai
nten
ance
Local Scrutiny
Board
SMT
G8
Resi
dent
s Res Panel St
aff
Team8
Stak
ehld
er Partners
Perf
orm
ance
PerformanceValue for MoneyBenchmarkingRisk M
aint
enan
ce Asset ManagementRepairsHealth & Safety
Peop
le
Understanding CustomersDiversityInvolvementStaff
ScrutinyPanels >
ConsultationGroups >
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