nehrsa - it's personal

It’s PersonalOctober 3, 2013

www.brentdarden.com

Make time to work on the business not just in the business.

All organizations are perfectly aligned to get the results they are currently getting!

Our People Should Be Our Priority!

Engaged employees care about the future of the company and are willing to invest

discretionary effort!

Zombie employees are disengaged, stumble through their jobs, lower

morale, and cost the company money.

30%

52%

18%

Gallups “State of the American Workplace” - 2013

Engaged Disengaged Actively Disengaged

* 350,000 respondents

Engaged employees feel a strong emotional bond to the organization.

Understanding Employee Engagement

• Higher Service

• Higher Customer Satisfaction

• Increased Sales

• Higher Levels of Profit

• Higher Retention Levels

• Increased Productivity

• Lower Absenteeism

Engaged Employees Lead To:

Develop a “Roadmap” for making it personal.

“The net sum of the connections determines

the health of the relationships, and the

vitality of the relationships equals the

strength of the unit.”

The Set-Up

Manage new employee expectations...

Tell Your Story & Listen To Theirs

POSITION DESCRIPTION

Position Title: Group Fitness Director Reports To: Direct: Owner / General Manager Indirect: Owner / Director of Fitness Services Supervises: Direct: Group Fitness Instructors Indirect: Pilates Instructors and Front Line Club Staff Work Schedule: Part time schedule of approximately 20 hours per week. Daily schedule will

vary throughout the week depending on responsibilities and class schedule. It should also allow interaction with morning and evening instructors and members. Special events, promotions, and other demands of the department will require occasional early mornings, late nights, and weekends.

Team TELOS Do your individual best at all times to help TELOS achieve its�’ mission of Commitment: �“providing comprehensive fitness services of the highest quality to help

individuals reach their wellness goals in a culture of comfort and class�”. Also, to promote and support TELOS�’ Core Values; Customer Service, Collaboration, Credibility, Professionalism, and Positive Attitude in their day-to-day interactions with members and staff.

General Act as Department Director to achieve overall club goals and Responsibilities: support the financial success of TELOS. Provide departmental leadership

including strategic group exercise programming, supervision of class instructors, member participation initiatives, special programs and events, and performance to budget.

Essential Duties: 1. Work with General Manager to develop and review group exercise program

goals and implement plans to achieve them. 2. Coordinate delivery of group classes for aerobics, cycling, aquatics, and

Pilates. 3. Create, design, and market special programs and events.

4. Develop an annual budget for the department and manage budgeted revenues

and expenses.

Example

The Welcome

The on-boarding event experience itself leaves a mark on the minds of new recruits.

Personal Welcome Note and One-on-One Meeting.

The Orientation

Cultivate desired behaviors early with

homework.

When an employee joins the team, they need to be exposed to the organizations policies & culture.

Team Handbook

Traditions Training:Provide an interactive

new employee orientation that

shares the company’s philosophy and

foundational values.

Team TELOS Traditions Training Agenda Tuesday, May 27th

9:00-10:00am TELOS Philosophy with Brent Darden, Co-owner/General Manager 10:00-11:00am Before and After Video of TELOS Updates with Tara Hummel, Operations Director

12:15-12:45pm Credibility with Ryan Overturf, Assistant Director of Professional Training 1:00-1:30pm Professionalism / Professional Training with Cecil Hightower, Director of Professional Training Wednesday, May 28th 1:00-2:00pm Business Office Procedures with Jil Johnson, Business Director 2:00-3:00pm Employee Benefits / Programs with Kelsey Carpenter, Program Director 3:00-3:45pm Positive Attitude / Pilates with Veronica Combs, Pilates Director Thursday, May 29th

9:00-10:00am Integrated Approach / Fitness Services with Everett Aaberg, Co- Owner/Director of Fitness Services 11:00-12:00pm Customer Service / Service Desk with Tara Hummel, Operations

Director 3:00-4:00pm Collaboration / Marketing with Clarisa Duran, Marketing Director

Upon completion of all lectures, please complete the Evaluation and return to Tara.

Clearly communicate the role of the new team member and how it relates to the overall

company vision...

Purpose is profoundly personal...

The Proposition

Provide an incentive to opt out!

A Tribe is a group of people connected to

one another, connected to a leader, and

connected to an idea.

The Community

Team Building

All Hands Meeting Recipe:- Food & Fellowship

- Welcome New Team Members

- Reinforce Company Values

- Provide Important Company Updates

- Have All Departments Represented

- Include A Meaningful Message

- Celebrate Company Milestones

- Publicly Recognize High Performers

- Offer Entertainment

- Give Stuff Away

- Do It Right

The Recognition

Personal note of congratulations!!!

TELOS Titan Award :5 years of service.

$1,000 Cash: 10 years of service.

Spa Day

Small Tokens of Appreciation

Easy Notes

CIA Program

The right gift/reward given at the right time will never be forgotten!

The Celebrations

Christmas Gifts:• Blankets

• Kindles

• New Balance Minimus

• Mugs (Handmade from ETSY)

• Bottles of Wine

• Pad-folios

• Ice Chests

• Hoodies

Personalize The Gift...

The Fun

The Personal Touch

LISTENSILENTListen, REALLY Listen...

Listen = S I L E N T

Chinese Proverb:“The best time to plant a tree is 20 years ago. The

next best time is today.”

It’s PersonalOctober 3, 2013

www.brentdarden.com