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myExplorer Channel Admin Guide

© 2017 PETROLIAM NASIONAL BERHAD (PETRONAS)

All rights reserved. No part of this document may be reproduced, stored in a retrieval system or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise) without the permission of the copyright owner.

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Getting started

myExplorerOverview

Posting like a STAR

Setting up a channel

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Table of Contents

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Latest• A dynamic feed of posts from

channels or topics subscribed, sorted by posting date (most recent posts appear first)

Trending• Top posts from channels or

topics followed, sorted by popularity (most liked posts appear first)

Channels• Dedicated channels from which a

you as a channel admin can post your content (e.g. President’s Office, Group HRM)

Topics• “Tags” which you as a channel

admin can assign to your content to group it to a specific topic (e.g. Formula 1, Technology), making it easier for users to discover)

Posts• Information shared by you as a

channel admin, including articles, photos, internal/external hyperlinks and documents, will appear in the form of posts.

• Posts can be composed on desktop or mobile.

myExplorer Overview

myExplorer Overview

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Help• Access the About myExplorer

page, FAQ, Terms and Conditions.

• Directly contact the myExplorerteam through Contact Us for any inquiries or issues.

Logout• Logout from the application from

here.

Favourite Posts• Posts marked as ‘Favourite’ are

saved here for future viewing.

Downloaded Files• Downloaded files from posts can

be viewed here.

My Channels• Access channels you own

through this tab and start composing your post (Channel Admin View Only)

My Subscriptions• List of all channels and topics

subscribed by you.

Table of Contents

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myExplorerOverview

Setting up a channel

Getting started

Posting like a STAR

1. Public Channel✓ Discoverable by all myExplorer users

(PETRONAS staff).

✓ Posts can be viewed and subscribed by all PETRONAS staff.

2. Private Channel✓ Not discoverable through the mobile app. ✓ Subscription by invitation only.✓ Only subscribed users can see posts from

the channel.

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Choose your Channel Type

1. Open Channel✓ Allowing 2 way communication✓ Subscribers to your channel may contribute

posts.✓ Channel admin may moderate the post by

deleting inappropriate post from the channel.

2. Close Channel✓ A one way communication.✓ Only channel admin will be allowed to

contribute post to the channel.✓ Viewers of the channel may only

comment, like and share on each post.

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Choose your Channel Feature

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Channels for content deemed inappropriate for the workplace are not allowed:

Religion

Politics

Not Safe For Work / Explicit content

✓ 5 posts before channel will be live on the app.

✓ Target to have at least 1 post per week.

✓ For public channels, target to reach at least 150 subscribers.

Channel owners are fully responsible for all the posts published.

Populate Your Content Own It!Not Allowed! Cite Your Sources

Sources and external links used extensively in your post should be cited. Do not plagiarise!

Policies and Guidelines for posting on myExplorer

Channels that are inactive for 3 months will be deactivated

Channel Application Process

Complete Application Form

• Download and sign-in to the mobile app for the system to recognise your ID.

• Fill up the myExplorer application form.

Approval Process

• Applications will be processed by the myExplorerteam.

• If required, the team will contact you for more information.

• Allow 3 business days for the application process.

Channel LIVE!

• Upon approval, the channel will be created based on the information provided.

• Channel admins must post at least 5 posts before the channel is made public.

• Promote your channel via your internal site / email blast.

• Start posting and engaging your users!

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myExplorerOverview

Setting up a channel

Getting started

Posting like a STAR

Table of Contents

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Channel Owners and Channel Subscribers

Log in, Profile and Notifications

Adding Subscribers

Post Details

Creating Post on Mobile

Using myExplorer

32 - 33

12 - 15

17 - 18

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34 - 36

Functions Page

*Portal & Mobile features

Channel Posts 19

Creating/Editing Post on Portal 20 - 30

Nomenclature 37 - 52

Channels 16

Select a domain from the dropdown list.

2

Key in your username. E.g. raidah.yaacob.

3

Key in the password to your username.

4

Click “Log In”.5

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Login

Access the myExplorerAdmin Portal at: https://myexplorer.petronas.com/AdminPortal/login

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Profile

Click on “Menu” to expand the panel.

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Your profile will contain the following information which is extracted from the PETRONAS Directory:

1. Profile Image2. First Name and Last

Name3. Company Name

2

Click on “Logout” to logout of the portal at any time.

3

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Notifications (1/2)

Click on “Notifications” to view all the notifications from all your channels.

1

Click on a notification to view the post where the notification originated from.

2

Click on “Mark all as Read” to mark all notifications as read.

3

Click on “Read All Messages” to view a page listing all your notifications.

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Notifications (2/2)

Click on an individual notification to view the post where the notification originated from.

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All Channels

Type a channel name to filter the list of channels.

1

Click on the channel thumbnail image to access a channel.

2

Alternatively, click on the channel title to access a channel.

3

Hover over “Favorite” to view the number of subscribers for a channel.

4

Note: Please email the myExplorerteam at myexplorer@petronas.comto request a change to your channel details. E.g.:• Channel name• Channel description• Banner Image• Thumbnail Image• Open/Close Settings• Public/Private Settings• Channel Administrators

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Adding Subscribers (1/2)

Click on “Add Subscribers” to begin adding subscribers to your channel.

1

Note: Only “Private” channels have the functionality to add subscribers.

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Adding Subscribers (2/2)

Key in a username.2

Select a name from the dropdown.

3

Click “Send”.4

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Channel Posts

Click on “Channels” or “Home” to return to the page listing all your channels.

1

View this section to obtain the number of subscribers and posts in a channel.

2

Click on “Channel Posts” to view all postings in the channel.

3

Key in a post title to filter the list of posts.

4

Toggle “YES” to view only the posts created by you. Toggle “NO” to view all posts in the channel.

5

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Creating/Editing Post on Portal (1/11)

Click on “Create New Post” to begin creating a post.

1

The post slug is auto populated based on your post title. However it can be edited.

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Key in a title for your post.2

Key in the content of your post.

Note: Images can be inserted between the content.

3

Note: Post title and content are mandatory fields.

Key in a URL to display a scraping on your post.

4

Creating/Editing Post on Portal (2/11)

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Click on “Select Topics” to display a dropdown list of all topics.

Note: A topic can be typed for quick reference as well.

6

Select a dropdown value to tag the post to a topic.

Note: More than one topic can be tagged to a post.

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Note: Topic is a mandatory fields.

Creating/Editing Post on Portal (3/11)

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Associate a user to a post by typing his/her username.

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Select a name from the dropdown list to tag the user.

Note: More than one user can be tagged to a post.

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Creating/Editing Post on Portal (4/11)

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Toggle “NO” to display your name as the author of this post. Toggle “YES” to display another name as the author of this post. E.g. You are posting on behalf of another person.

10

Select “PETRONAS Directory” to select an author name from the PETRONAS Address Book.

Type in the username of the author.

Select a name from the dropdown list to tag the person as the author of this post.

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Creating/Editing Post on Portal (5/11)

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Select “Others” to key in an author name that cannot be found in the PETRONAS Address Book. E.g. Users from other than the PETRONAS domain, group names, department names, etc.

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Key in the author name.15

Creating/Editing Post on Portal (6/11)

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Toggle “ON” to publish the post. Toggle “NO” to maintain the post as “Draft”.

16

Click on the clock icon to change the publish time.

Note: You can schedule to publish a post ahead of time.

Click on the calendar icon to change the publish date.

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Click “Preview” to obtain a sneak peak of the post as it will appear in the User Portal.

19

Click “Save” to save the post.

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Creating/Editing Post on Portal (7/11)

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Click “Select Files” to upload a thumbnail image for your post.

Note: The only allowable image types are JPG, JPEG, GIF and PNG. Only images that are sized less than 5MB can be uploaded as well.

21

Click “Select Files” to upload a document to your post.

Note: The only allowable document formats are DOC, DOCX, XLS, XLSX, PDF, PPT, PPTX and TXT. Only documents that are sized less than 5MB can be uploaded as well.

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Note: Uploads are only allowed after a post has been “Saved”.

Creating/Editing Post on Portal (8/11)

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Click “Select Files” to upload a video for your post.

Note: The only allowable video type is MP4. Only videos that are sized less than 50MB can be uploaded as well.

23

Click “Change Video Thumbnail” to set the thumbnail image for a video.

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Creating/Editing Post on Portal (9/11)

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Click “Pause” on the desired frame to be made into the thumbnail image.

25

Click “Set Thumbnail” to set the frame as the thumbnail image.

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Creating/Editing Post on Portal (10/11)

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Click “Update” to update any changes made to the post.

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Creating/Editing Post on Portal (11/11)

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Post Details

View this section to identify the post creator’s first name, last name, email address and profile image.

1

Click “Edit” to edit a post.2

Click “Delete” to delete a post from a channel.

Note: Once deleted, a post can never be retrieved.

3

• View this section to identify the number of favorites, views, comments and likes that the post has garnered.

• This section details when the post was published as well.

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Channel Owners

Click on “Channel Owners” to view the list of channel owners.

1

Key in a name to filter the list of channel owners.

2

Note: • Channel Owners are users

who can access the myExplorer Admin Portal.

• Channel Owners are able to create, edit and delete posts.

• Channel Owners are able to delete subscribers.

• Channel Owners of Private channels are able to add subscribers.

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Channel Subscribers

Click on “Channel Subscribers” to view the list of channel subscribers.

1

Key in a name to filter the list of channel subscribers.

2

Hover over a subscriber name and click “X” to remove the subscriber from your channel.

3

Note: • Channel Subscribers will

receive a notification when your channel publishes a new post.

• Channel Subscribers of Private channels are the only users who are able to access the channel and view its posts.

• All users to myExplorercan view a Public channel and its posts regardless of subscription.

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Click on “More” to access your myExplorer profile.

Click on “My Channel” to view the list of channels you maintain.

2

Select the specific channel that you wish to post to.

3

1

Creating Post on Mobile (1/3)

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iOS Version 9.2.1 view Android Version 4.4.2 view

Click on “Create Post” to be directed to the compose page.

Creating Post on Mobile (2/3)

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Insert a description

Insert a Title for the post

Click “POST” to publish the completed post

Choose up to 3 topics to be tagged to your post

Attach pictures to your post by clicking the camera button. Select “Take Photo” to capture a new image or “Choose Photo” to use an image from your album/gallery

iOS Version 9.2.1 View Android Version 4.4.2 view

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Creating Post on Mobile (3/3)

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Admin Portal Nomenclature (1/7)

Channel Banner Image1

Channel Name2

Channel Thumbnail Image3

Post Creator4

Post5

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Admin Portal Nomenclature (2/7)

Post Title6

Post Excerpt7

Edit8

Delete9

Create New Post10

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Admin Portal Nomenclature (3/7)

Count of Post Likes11

Count of Post Views12

Count of Post Comments13

Count of Post Favorites14

Publish Date15

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Admin Portal Nomenclature (4/7)

Post Title16

Text Editor17

Post Content18

Post Scrape URL19

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Admin Portal Nomenclature (5/7)

Post Slug20

Topic Tagging21

User Tag/Associate22

Author Name Settings23

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Admin Portal Nomenclature (6/7)

Publish Settings24

Publish Date25

Publish Time26

Preview27

Save/ Update28

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Admin Portal Nomenclature (7/7)

Post Thumbnail Image29

Video Upload30

Video Thumbnail Image31

Document Attachment32

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User Portal Nomenclature – Feeds (1/2)

Post Creator or Author Name1

Publish Date2

Post Thumbnail Image or Video Thumbnail Image

3

Channel Name4

Post Title5

Post Excerpt6

Count of Post Likes7

Count of Post Comments8

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User Portal Nomenclature – Feeds (2/2)

Like a Post9

Favorite a Post10

Share Post via Email11

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User Portal Nomenclature – Channel (1/2)

Channel Banner Image1

Channel Name2

Channel Description3

Count of Channel Subscribers

4

Count of Posts in Channel5

Create New Post

Note: This is only applicable to “Open” channels.

6

• “+” depicts Subscribe to a Channel

• “-” depicts Unsubscribe from a Channel

7

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User Portal Nomenclature – Channel (2/2)

Posts 8

Topics that have been tagged to a post in the Channel

9

Topic Name10

• “+” depicts Subscribe to a Topic

• “-” depicts Unsubscribe from a Topic

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User Portal Nomenclature – My Subscription

Personal Channel subscription

1

Personal Topic subscription2

URL link to the myExplorerAdmin Portal

3

URL link to the myExplorerMobile App page

4

URL link to the myExplorerFAQ page

5

URL link to the myExplorerChannel Request page

6

Email address of myExplorermailbox

7

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User Portal Nomenclature – Discover (1/2)

Featured Channels

Note: Please email the myExplorer team at myexplorer@petronas.comto feature your channel.

1

Newly created Channels2

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User Portal Nomenclature – Discover (2/2)

Top Subscribed Channels3

All Public Channels in myExplorer.

Note: Private channels will be displayed in this section if a user is subscribed to the channel.

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User Portal Nomenclature – Common (1/2)

Profile1

Notifications2

Search3

URL link to the myExplorerAdmin Portal

4

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User Portal Nomenclature – Common (2/2)

URL Link to:• Topics related to you• Posts you have created• Your Favorite Posts

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Log Out6

Table of Contents

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myExplorerOverview

Setting up a channel

Getting started

Posting like a STAR

Posting like a STAR

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Develop A Relationship with Your Audience

Think about your target audience and how your post is relevant to them. “Bond” with them through:• goodwill (e.g., sharing interesting facts, business and industry trends, tips for work),• humor (e.g., sharing a humorous quote or comic),• imagery (e.g., use photos and graphics to tell your story).

Make it a 2-way communication

To increase engagement, end your post by asking your audience for their ideas, opinions or advice or include a call to action. Make sure you respond to readers’ comments to show that their feedback matters.

Time your posts well

Timing is key to make sure your post is visible to your subscribers.

• Post during lunch hour when people are active on their mobile devices.• Plan your content. Too few posts will make your channel invisible. Too many posts will annoy

your audience. We recommend spacing posts out to 2-3 a week.

Posting like a STAR

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Posts stories that will boost your channel’s credibility

PETRONAS is known for its prestigious events. If one of the successful events or conference showcases your area, share it on your channel. These types of posts increases visibility and affinity for your channel.

Don’t just post content about your brand

Include content that benefits your audience once in a while, instead of just talking about your brand. For example, a HR-related channel can include a post on “What Makes you Irreplaceable at your Workplace” in place of the usual HR announcements.

Share your thoughts when sharing a URL

Before publishing hyperlinks on your channel, customise the post to make it more personal.For example, add your opinion or remarks to the title of the story, such as “7 Ways to Increase your Time Management Efficiency (#2 is the most powerful of them all)”.

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No Checklist Y/N

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Short & Precise Title

• Title should be short and catchy.• Make sure it accurately describes the content.

Thumbnail Picture

• A picture paints a thousand words, so include pictures in your post. • Thumbnail pictures will show up in user’s newsfeed.

myExplorer Quick Checklist

Scannable Posts

• Your post should be easy to read and not too lengthy.

Emphasise your key messages!

• Use bold, UPPERCASE, italics and/or underline for emphasis.

No Checklist Y/N

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myExplorer Quick Checklist

Mobile Responsive Site

• If you are posting a link to another article, ensure it is mobile responsive for optimal viewing.

• Test out the mobile responsiveness of the link on your phone before posting• Do not post Facebook or other social media links.

PETRONAS Internal Sites

• Ensure the internal link you are posting is accessible via Internet.• Test this out with your phone’s data connection.

Appendix

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Below is a comparison between the full functions of the portal admin page and the simplified features for mobile posting.

Portal and Mobile Features

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Function Portal Mobile Application

Create

Po

st

Create Post √ √

Add Title √ √

Tag Topics √ √

Add Description √ √

Add Thumbnail Photo √ √

Add Attachments (PDF, etc) √ ×

Add Pictures in between Description √ ×

Insert Link in Description √ √

Publish Post √ √

Save Post as Draft √ ×

Vie

w P

ost

Edit Post √ ×

Delete Post √ √

View Number of Likes √ ×

View Number of Views √ ×

View Created Date √ ×

Su

bscri

bers

View List of Subscribers √ ×

Add Subscribers (Private) √ ×

Delete Subscribers √ ×