my favorite paradigms

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#TFT14

@marksmalley

1

TFT14

18th February 2014

My Favorite IT Paradigms and various other Musings

Mark Smalley, IT Paradigmologist

@marksmalley &mark.smalley@aslbislfoundation.org

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#TFT14

@marksmalley

Federal Presentation Safety Standards

Objects in presentationare closer than they appear

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@marksmalley

NashvilleSt Paul Osaka Tokyo Birmingham

ChicagoLondon Fort Lauderdale

Cary Phoenix

AntwerpLas Vegas Malmö Singapore Kuala Lumpur

EdmontonCalgary Toronto New York Edina

2013

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@marksmalley

Humble beginnings

●1st conference presentation 9 Dec 2003●10 years presenting at international events●Pink04, 15 Feb 2004, Las Vegas

●Useful IT paradigms●Useful career paradigms

9 Dec 2003

What’s better than a best practice?!

Brian Johnson & Mark SmalleyLas Vegas / Feb 15, 2004

Introduction

Mark Smalley, Manager Business

Development, Getronics

Mark has 20 years of experience in the field

of applications management, varying from

delivery to management and organization. He

works for Getronics and is responsible for the

development of Getronics’ applications

management business in the Netherlands.

He’s an active member of the ASL

Foundation. Mark also frequently writes and

speaks about his discipline.

Brian Johnson, Director, Marketing &

Communications, Pink Elephant

Prior to joining Pink Elephant Inc in 2002, Brian

Johnson has played a pioneering role in the

development of the IT Infrastructure Library. Brian

has written five of the original ITIL volumes as

well as the ITIL Business Perspective series. He

also designed the current ITIL rewrite.

Application Management in 1994

MaintenanceProgrammer

Operational,Fire-fighting

Bad for your Career

HeroManagement

Application Management in 2004

Business Demands

IncreasedComplexity

ReducedBudgets

2014: Extreme Maintenance

It’s maintenance

Jim, but not as we know it…

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“ASL is the DevOps piece. It joined up what needed to be joined up” (14:40)

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Application Services Librarywww.aslbislfoundation.org

Operational

Managing

Strategic

Services Application

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@marksmalley

Application Services Librarywww.aslbislfoundation.org

Operational

Managing

Strategic

Services Application

1990 2010

Infrastructure Management

ApplicationsManagement

Business ISManagement

ITIL

ASL

???

Maturity

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itSMF Singapore 2013 Annual Conference - Value of ITSM

Directinformation

strategy

Changefunctionality

Supportusers

Governinformation

Management

Manage information management

Business Information Services Library

www.aslbislfoundation.org

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@marksmalley

itSMF Singapore 2013 Annual Conference - Value of ITSM

Planning and resource management

Financialmanagement

Demandmanagement

Contract management

Operational supplier

management

Business datamanagement

End usersupport

Infor-mationcoor-

dination

Use management cluster Functionality management cluster

Specify information

requirements

Design non-automated

info. systems

Preparetransition

Review and testing

Establishbus. process developments

Strategicsupplier

management

Strategic info. partnermanagement

I-organizationstrategy

Strategic userrelationship

management

I-organization strategy cluster

Informationlifecycle

management

Establish info. chain

developments

Change-management

Transitionmanagement

Informationportfolio

management

Man

agem

ent

Op

erat

ion

sS

trat

egy

Information strategy cluster

Establishtechnologicaldevelopments

Business Information Services Library

www.aslbislfoundation.org

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●Demand-Supply-Use●Cynefin●IF THEN MAYBE●Disruptive Innovation

●Standards & Frameworks●Questions, not Answers

IT Paradigms

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Userorg

Demand

SupplyUse

Infosyst

ITorg

Demand-Supply-UseMark Smalley

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@marksmalley

Infosyst

Demand

SupplyUse

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BusinessStrategy

Business Projects

BusinessOperations

InformationStrategy

Functionality Management

UsageManagement

IT Strategy

IT Projects & Releases

IT Operations

ApplicationStrategy

ServiceStrategy

ApplicationMaintenance

& Renewal

ServiceDesign & Transition

ApplicationSupport

ServiceOperation

IT Services

IT SupplyBusiness

BiSL ASL ITIL

BiSL ASL ITIL

Bus. Info. Mgmt incl. IT Demand Mgmt

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CynefinDave Snowden

@snowdedYouTube ‘Cynefin Framework’

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‘IF THEN MAYBE’Mark Burgess

@markburgress_OSL / markburgess.orghttp://vimeo.com/album/2573383/video/

77207216Uncertain Infrastructures

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Disruptive InnovationClayton Christensen

YouTube: ‘Disruptive Innovation Explained’

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Standards & Frameworks

● ISO 38500 (governance of IT)● ISO 9126 & 25010 (software quality)● ISO 12207 (software lifecycle) ● ISO 16350 (appl. mgmt, influenced by ASL)

● COBIT 5 ® (benefits realization, risk optimization and resource optimization)

● ITIL ® (IT service management)● ASL 2 ® (application support, maintenance &

strategy● BiSL ® (business perspective: demand & use)

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itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM

Theo Thiadens NED Roles & Resp; Standardization & Sourcing; Supplier certif.Brian Johnson USA Effective use of frameworksIan Clayton USA IT Dept; effectiveness of ‘implementing’ ITSMMaarten Looijen NED EthicsCharles Betz USA DevOps; IT Dept; Analytics; FrameworksRob England NZL Managing multi-party value chains; Anti-fragilityTroy DuMoulin USA Managing multi-party value chainsAale Roos FIN Quality of IT serviceHank Marquis USA Business responsibilities; Roles and career pathsPaul Wilkinson NED Training & certification; Customer focus; BITASteven de Smet BEL IT DeptPeter Lijnse CAN IT DeptIvor Macfarlane GBR DevOps (vs specialization); IT DeptRobert Falkowitz CHE Humans vs machinesMark Toomey AUS IT-savvy business leadersRama Prasad Mamidi SIN […]; Offshore; Talent (customer expectations, scarcity) Egon Berghout NED Career paths/knowledge/job rotation; IS trade-offsMichiel de Boer MYS Lean and AgileSuwat Laicharoensup THA Technological standardization; ITSM for SME’sFrank Chen CHN Competences for knowledge workersMilan Zivkovic SRB Consolidation; Complexity reduction; performance; BITAMauricio Corona MEX Effect offshore ITSM for professionals in ‘mature’ regionsAN Rao IND Managing multi-party value chains; ITSM & Cloud/Mobile//SDN/SDDCDaniel Billing SWE Talking to the business

‘Give me questions, not answers’

www.aslbislfoundation.org

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●Change●Choices●Happiness

Career Paradigms

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Hap

pin

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(%

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Manager

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Work is more fun than fun – Noël Coward

IT Paradigmologist

[Smalley.IT]

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Manager

Pro

gra

mm

er

Consu

ltant

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t

Manager’s perspective

[Smalley.IT]

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@marksmalley

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Hap

pin

ess

(%

)

Manager

Pro

gra

mm

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Consu

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Work is more fun than fun – Noël Coward

Happiness

[Smalley.IT]

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Happiness is U-shaped

EUR 43 44

USA 45 49

Source: www.nber.org/papers/w12935.pdf

Prof A. Oswald

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Dalai Lama

Meaning of life, I consider the happiness and usefulness, is the purpose of our life,meaning of our life.

The very existence of our life, is surely not for trouble, not for suffering.

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Happiness& usefulness

YouTube RSA Drive

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“There’s value beyond business value”

YouTube TFT13 Mark Kawasaki

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Line of everything

Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)

Charles Handy

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Line of everything

Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)

Charles Handy

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@marksmalley

[Smalley.IT]

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Hap

pin

ess

(%

)

Manager

Pro

gra

mm

er

Consu

ltant

Para

dig

molo

gis

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Work is more fun than fun – Noël Coward

Reinvent yourself

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@marksmalley

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Hap

pin

ess

(%

)

Manager

Pro

gra

mm

er

Consu

ltant

Para

dig

molo

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Work is more fun than fun – Noël Coward

Refocus

♥$

[Smalley.IT]

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#TFT14

@marksmalley

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Hap

pin

ess

(%

)

Manager

Pro

gra

mm

er

Consu

ltant

Para

dig

molo

gis

t

Work is more fun than fun – Noël Coward

Refocus

♥$

H

W ?I

[Smalley.IT]

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@marksmalley

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Things will change;they might just

change without you.Chris Dancy, Dec 2012

C

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@marksmalley

Federal Presentation Safety Standards

Objects in presentationare closer than they appear

40

#TFT14

@marksmalley

40

TFT14

18th February 2014

My Favorite IT Paradigms and various other Musings

Mark Smalley, IT Paradigmologist

@marksmalley &mark.smalley@aslbislfoundation.org

Thank you &Please Connect!