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FEC Food & Beverage

Must-Have Technology on

a BudgetThursday, November 15, 2018

Felipe Arteaga, Happyland

Darrin Heisey, ParTech

Ron Herdy, UN Services Corp

Tim Murphy, Rebounderz

Restaurants & FEC F&B❑ High #: 4,000+ Restaurants Open Each Year in US

❑ High $: $780B Sales for 1M Restaurants in US

❑ High Risk: 80% of Independent Restaurants Fail

within 3-5 Years

FEC F&B is Similar to Independent Restaurants

Restaurants & FEC F&B

Why Do Failures Happen?

❑ Poor Management ❑ Poor Marketing

❑ Bad Guest Service &

Perception

❑ No New Technologies

❑ Lack of Employee Training ❑ Improper POS Systems

❑ Lack of F&B Controls ❑ High Payroll & Turnover

❑ Lack of System Security

What Will Be Discussed

❑ Industry Best Practices

❑ Common Mistakes

❑ Various Tools & Technology

❑ Industry Benchmarks & Metrics (KPIs)

Technology Can Solve FEC

F&B Challenges

❑ Point of Sale Systems (POS) ❑ Marketing Systems

❑ Ordering Systems ❑ Kitchen Equipment

❑ Guest Interfaces ❑ Food & Product Systems

❑ Employee Communication &

Controls

❑ System Security

Point of Sale Systems (POS)

Point of Sale Systems (POS)

POS Setup

Costs &

Repairs

Easily

Trainable?

Lifespan of

POS

Size &

# of Terminals

**

Adaptability

** Plug &

Play Black

Boxes

Ordering Systems

Ordering Systems

Online

Ordering

** Mobile

Ordering

** Kiosks** Menu Boards

Future:

Drones

Guest Interfaces

Guest Interfaces

**

Communication** Food

Allergies

** Guest

Interaction /

Feedback

**

Information

Delivery Options Gaming

Employee Communication &

Controls

Employee Communication &

Controls

** E-Learning

Training &

Communication

** Shift

Scheduling

Automated

Recipe

Cards

** Biometric &

Electronic

Timeclocks

Safety

Certificate

Training

** Manager

Controlled

Payroll?

Marketing Systems

Marketing Systems

** Advertising &

Email Capture

** Guest

Feedback

and Polls

** Social

Media

** Marketing

Displays

Loyalty

Programs

Company

Branding

Kitchen Equipment

Kitchen Equipment

** Tablets,

Monitors &

Printers

**

Temperature

Tracking

Ventless

Equipment

Auto Drop Safes

& ATMs

Fire

Suppression

Systems

Kitchen

Automation

Food & Product Systems

Food & Product Systems

** Inventory

Tracking

** Food Cost

Systems

Weights &

Scales

Automated

Purchasing

** Menu

Analysis

Product

Portioning

System Security

System Security

Payment Systems,

Merchant Gateways

& Partner Systems

** Credit Cards

& Gift Cards,

PCI Compliant

Data Integrity,

Backups,

Automated?

** Secured Networks:

(Copiers, VOIP

Phones, Amazon

Alexa, Cameras, etc.)

** Data On-Site

or Remote –

Encrypted?

** WIFI,

Internet, Hot

Spots, Email

Must-Have Technology - Pg1

❑ Flexible POS That’s Adaptable and Can Plug & Play

❑ Visual Ordering Systems with Menu Boards, Self

Ordering Kiosks & Mobile Capable

❑ Employee Controls with Flexible Training, Direct

Communication & Labor Scheduling Controls

❑ Guest Interfaces for Communication, Information,

Instant Feedback & Delivery Opportunities

Must-Have Technology - Pg2

❑ Marketing Systems to Capture Guest Data,

Advertise to & Display Marketing

❑ Kitchen Equipment for Easy Temperature and

System Readings on Tablets, Monitors & Printers

❑ Food & Product Systems to Control Inventory,

“Actual” Food Costs, Menu Analysis & Purchasing

❑ Security for Guest & Employee Safety for Payments,

Compliancy, System Exposures & Internet Access

Must-Have Technology

Q&A