monitoring best practices - kaseya - it management … the it management cloud revolution take the...

Monitoring Best Practices

Rajib Rashid, VP Product Management Nicolas Ponce, Kaseya University

Ronny Tunfjord, Upstream Software

1

Technical Track 1 Choosing the Right Approach to Get the Best Results

2

Agenda

Introductions

Kaseya monitoring solution overview

Advanced monitoring techniques

Problem resolution through automation

Monitoring Packs

Q&A

3 Copyright ©2015 Kaseya

Kaseya Agent Monitoring

Lightweight agent, encrypted communication Automatic discovery Comprehensive monitoring and reporting

– Alerts – Monitor sets – Event logs – System checks – Log files and directories – SNMP sets

Agent Procedures

Copyright ©2015 Kaseya 4

Kaseya Network Monitoring

Integrated agentless monitoring SNMP support with MIB browser/compiler Windows management instrumentation and VMWare

APIs Monitoring:

– Hypervisors, VM datastores, host/device cpu, memory etc. – Network bandwidth utilization, routers, switches, firewalls – Files, directories, logs, databases, SNMP traps, mail and

web servers

Configurable: Lua scripts, actions, toplists, reporting/dashboards

5 Copyright ©2015 Kaseya

Value of end-to-end monitoring

Today’s business applications are complex: – Virtualized environments – Hybrid networks using both in-house and Internet bandwidth – Interdependencies: other applications, databases, Internet

connected sources (e.g. supplies availability)

Monitoring only end points or only network devices only provides partial visibility

End-to-end monitoring reduces MTTI/MTTR Comprehensive monitoring reduces IT costs through better

utilization Proactive alerting across the entire infrastructure improves

system availability and increases staff productivity.

6 Copyright ©2015 Kaseya

Panelist: Nicolas Ponce

Supplemental monitoring

– Leverage agent based and agent-less monitoring

Cloud monitoring

– ESXi – CIM to monitor Vmware & Datastore

7 Copyright ©2015 Kaseya

Supplemental Monitoring

What is Supplemental Monitoring and why use it?

Leveraging Classic and Network Monitor together

Supplemental Monitoring allows for failover alerting

8 Copyright ©2015 Kaseya

Agent Monitoring

9 Copyright ©2015 Kaseya

Agent goes offline, can no longer

monitor server.

Network Monitoring

10 Copyright ©2015 Kaseya

Network Monitor Gateway will continue to monitor

devices if available on network

Supplemental Monitoring

Classic Monitoring

– Perfmon Counters, Service Checks, Process Statuses

– Alerts based on Agent

Network Monitoring

– WMI/SNMP Monitor options with over 32 different types of monitors

– Network Based Alerts still function if ‘Agent Offline’ as long as Gateway is running.

11 Copyright ©2015 Kaseya

Cloud Monitoring

VMWare ESXi and HyperV

– Key Capabilities of Network Monitor

• Host and Guest Monitoring

• CIM Monitors

• VMWare Monitors

12 Copyright ©2015 Kaseya

Expand your Knowledge

13 Copyright ©2015 Kaseya

Visit us at university.kaseya.com

Panelist: Ronny Tunfjord

Agent online/offline. Benefits of knowing

Workstation Low disk workflow

Recurring MS Office application crashes

Automate with Agent Procedures

Create detailed ticket information

Upstream Kaseya Power Pack

14 Copyright ©2015 Kaseya

Agent online/offline

15 Copyright ©2015 Kaseya

How to use Agent online/offline

16 Copyright ©2015 Kaseya

ACTION: Alarm, Ticket and/or email when Agent goes offline

STOLEN LAPTOP: Automate stuff when specific Agent goes online

TRENDS: Top X Agents with offline alarms

LICENSES: ”Dead” Agents not checked in for 45 days

STANDARDIZATION: Kaseya Policy for Servers and Workstations

More Agent Alerts

17 Copyright ©2015 Kaseya

HW CHANGES: ”Where did that RAM go?”

APPLICATION CHANGES: Make sure to use exclude filters

PATCH FAILED ALERT: Troubleshooting MS patch automation

NEW AGENT INSTALLED: Track Agent deployment success

Low disk with automated ticket

18 Copyright ©2015 Kaseya

Workflow – Low disk on C to Ticket

19 Copyright ©2015 Kaseya

Low Disk Performance Counter

Create Alarm for reporting and trending

Execute Agent Procedure for automated tasks and ticket creation

User experience is KING!

Policy driven

End result in Kaseya Service Desk

20 Copyright ©2015 Kaseya

Recurring problems with MS Office

21 Copyright ©2015 Kaseya

Workflow - MS Office application crashes

22 Copyright ©2015 Kaseya

Application Log Event Set

Create Alarm for reporting and trending

Execute Agent Procedure for automated tasks and ticket creation

User experience is KING!

Policy driven

Going once, going twice, ACTION!

23 Copyright ©2015 Kaseya

End result in Kaseya Service Desk

24 Copyright ©2015 Kaseya

Upstream Kaseya Power Pack

25 Copyright ©2015 Kaseya

The Scandinavian Kaseya distributor since 2006

Ready to run report examples.

Ready to run Agent Procedures.

Common App Deploy and updates

Extended Audit like HD temp and WIFI Quality

And more…

Upstream Kaseya Power Pack

26 Copyright ©2015 Kaseya

Upstream Kaseya Power Pack

27 Copyright ©2015 Kaseya

Upstream Kaseya Power Pack

28 Copyright ©2015 Kaseya

Upstream Kaseya Power Pack

29 Copyright ©2015 Kaseya

Examples in this session available for download

http://upstream.se/sv/upstream-kaseya-power-pack

30 Copyright ©2015 Kaseya

Join the IT Management Cloud Revolution

Take the complexity out of IT management & security with Kaseya

www.kaseya.com

31