module 01.online journalism and social media
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Module 1:
Online Journalism and
Social Media
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Multimedia Journalism: Over 100 editorial staff trained
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Improving multimedia skill sets• Research faster: Google
• Monitor: RSS, Alerts, Build own iGoogle page
• Email/chat interviews
• Blog: Set up blog using Blogger, Wordpress
• Capture and edit digital audio: MP3 players, Audacity
• Capture and edit digital pics: Picasa, Photoshop
• Produce an audio slide show: PhotoStory, Soundslides
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20th Century ReportersCan source, gather, write, edit, produce the news.
Can use email, chat, Skype, mobile phones, webcams, social networks, the web to research, source, gather, distribute, promote, syndicate, self-brand, produce, publish, sell to global markets.
Can script, edit and produce multimedia stories Can record and edit digital audio, shoot and edit digital
photos and videos. Can maintain websites, blogs and aggregate content Can moderate online forums, live chats, develop community Can programme online databases
21st Century Reporters
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“If the only tool you have is a hammer, every reader looks like a nail.”
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“The nails are talking to each other.”
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Old Media vs New MediaHigh cost of entry, few players, restricted by licensing
Low/no barrier of entry, many players
Monologue, one-way media, controlled, few producers
Dialogue, everyone can be part of the conversation or be a producer
Single print product, locked to deadlines, delivery time
Timeless, living document updated as- and-when or 24/7
Fixed schedules, eg: 8 pm news Time-shifted, place-shifted.
One-time use, only one way to consume
Published in multiple platforms, many ways to consume, infinite repeats
Tied to distribution area, geography Borderless, accessible anywhere
Advertisers dependent on media owners
Advertisers can go direct to consumers. Readers/audience can go direct to news source.
Lean-back, content-driven Lean-forward, intent-driven
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Why social media?1. We cannot be everywhere: social media allows
us to access the masses to get leads, photos, videos, generate story ideas, connect to sources.
2. Traffic from social networks on the rise: referrals to news sites from blogs, Twitter, Facebook, photo/video sites are on the rise.*
3. Social media skill sets enable us to tell our stories in new ways. We can shape conversations, engage communities, create and moderate discussions and deliver a better news experience.
4. Explosion of new apps and tools driving innovation on how media is consumed, created, distributed, shared and enjoyed.
* Link: http://bit.ly/socmedj
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Objectives of this training
• Learn how to use social media applications and tools as part of your online skill sets
• Understand social media from a news business perspective
• Final exercise: Pitch a viable project to management that will
a. raise traffic
b. engage the community
c. provide learning opportunities
d. possibly, make money
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1.Spreadable media
2.Livestreaming
4.Mobile apps
7.Personal branding
5.Community management
3.Crowdsourcing
6.Metrics
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One definition: It’s an umbrella term that defines the various activities that integrate technology, social interaction, and the construction of words, pictures, videos and audio….
What’s social media?
17…it’s people connecting online
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What is social networking and social media?
• Social networking in Plain Englishhttp://www.youtube.com/watch?v=6a_KF7TYKVc
• Social media in Plain Englishhttp://www.youtube.com/watch?v=MpIOClX1jPE
Copyright: Lee & Sachi LeFever, CommonCraft.com
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Where Is Everyone?
F. L. Y. T. B.
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To sum up: By the numbers…• 700m users• Malaysia: >10 million
• 100m users• Malaysia: 485,000
• 3 billion views daily• 48hrs of video uploaded/1 min
• 200m users• Malaysia: >1 million
• > 200m bloggers
Source: Socialbakers.com, Facebook, Linkedin, Youtube, Twitter, GreyReview
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3,000,000,000 videos viewed per day
48 hours
(Source: YouTube fact sheet)
of new video uploaded
every minute
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83% have watched video clips
Source: Wave 4, Universal McCann Comparative Study on Social Media Trends: 22,729 active internet users in 38 countries – Nov08-Mar09
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have joined a social network
Malaysia leads the way with 47% penetration of all 16-54-year-olds. (Mar 2009) *
>10mon Facebook in Malaysia.
(Apr 2011) **
*Source: Wave 4, Universal McCann Comparative Study on Social Media Trends: Survey:22,729 active internet users in 38 countries – Nov08-Mar09**Source: Facebook, GreyReview.com as of Apr 1, 2011
66%
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Study: Malaysia is No 1
• Malaysia is No 1 in online social network friends, avg friends is 233, after Brazil (231), Norway (217)
• Avg timespent on social networks: 9hrs/wk, Russia (8.1hrs), Turkey (7.7hrs)
Source: TNS’ Digital Life survey of 50,000 respondents in 46 countries covering nearly 90 per cent of the world’s online population, Oct 10, 2010.
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Facebook users in Southeast Asia
0
5,000,000
10,000,000
15,000,000
20,000,000
25,000,000
30,000,000
35,000,000
40,000,000
Indonesia 26,598,240 32,129,460 35,177,260
Philippines 16,349,240 18,901,900 22,376,740
Malaysia 8,136,780 9,544,580 10,088,720
Thailand 5,376,700 6,914,800 8,699,080
Singapore 2,273,440 2,437,520 2,318,060
Oct 01 2010 Jan 01 2011 April 1 2011
Source: Facebook, GreyReview.com, as of Apr 5, 2011
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Facebook users globally• 700m active users as of June 2011*
• 50% log in everyday, Avg: 41 minutes/day **
• Average user has 130 friends
• Average user is connected to 60 pages, groups and events
• Average user creates 70 pieces of content each month
• About 70% of users are outside USA
• Over 100m access it using mobile devices. Source: *Socialbakers.com, **http://www.facebook.com/press/info.php?statistics
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Twitter: Asia on the rise
*Source: Semiocast study, 2.9m messages, over 24 hours on June 22, 2010. http://semiocast.com/pr/20100701/Asia_first_Twitter_region
Study: Japan, Indonesia, Korea, other Asian nations account for 37% of all tweets. USA down from 30% share to 25%.*
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The Internet circa 1993
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Internet in 2011
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33*Mobile penetration: 121% **Internet penetration: 64.6%
Force 1: Rise of access
*Source: Malaysia, Q1, 2011, MCMC **Internetworldstats.com June ‘09
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Force 2: Media fragmentation
Opinion forming elite• One-way, one-to-many• Sole or few sources
dictating schedules and headlines from top-down.
• Very little engagement or feedback encouraged and even these are edited.
Here it is, you decide• Many-to-many• Bloggers, tweeters,
podcasters, aggregators, producers, commenters post in their own time
• Many sources engage in the conversation from grassroots-level.
Mass media >>> Masses of niche media
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Force 3: Empowering the many with diverse media options
ThenWord-of-mouthPrint: eg. news, direct mail, newsletters, magazinesBroadcast: TV, radioAdvertisingPublic relationsTelephoneDirect MailContestsResearch reportsFace-to-face
NowWord-of-mouseEmailWebsites, Forums, Chat roomsBlogs eg.Wordpress, Blogger, Tumblr
Social networks eg. Facebook, LinkedInMicroblogging eg. Twitter
Video-sharing eg. YouTube
PodcastsMobile apps eg. iPhone, Android, iPad, TabletsVideo chat eg. Skype, Facetime
Search Engine MarketingViral marketing
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Newsmakers have gone social
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Sign of the times
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Malaysiakini has trained over 180 CJs in 18 months
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“The audience is on the field and wants to play the game,” Richard Sambrook, ex-Director, BBC World Service
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People “formerly known as readers”• Spoilt for choice
• Media agnostic: No single product/brand loyalty (destination sites/portals waning)
• Frustrated with all-in-one package, want customized media
• Want to be part of process, more engagement
• Increasingly media-savvy and empowered
• Emerging as new generation of video producers, creative class of their own
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Reporters are sourcing ideas for stories from social networks
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Reporters are sharing stuff on social networks
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Reporters have gone mobile• Bernama: Over 20 Blackberries,
100 laptops with 3G accesss
• Mobility and Speed: Can file stories from anywhere, no rush to come back, no inconvenience of searching for net access, manage operations on-the-go, even weekends eg: alerts, emails, assignments.
• Always-on: Useful abroad when covering ministers, filing between stops, in airport lounges, taxis
• Less mistakes: No voice mistakes (eg: 18 vs 80), can rectify mistakes quickly.
Mikhail Raj Abdullah @ Mike (left), Editor, Economic Service Newsdesk, Bernama
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“At VG, we have moved away from deciding what they should read to making content available when it is convenient for them; from delivering our content, to creating content with our readers. I have banned the use of the word ‘deadline’. We talk about the BIRTH of the story. We print a few lines and then we ask ‘What can we do more?’. The most important words we use: ‘We will be back shortly.’ It builds expectations.”
Espen Hansen, Editor-in-Chief of VG Multimedia, leading news site and newspaper in Norway
Audio: http://www.archive.org/details/trinetizenEspenHansenVG
http://blog.trinetizen.com/wordpress/?tag=espen-hansen
“I have banned the word deadline”
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It’s not about print vs online, it’s about engaging the communities
we serve with stories they want
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Whither print?
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Average Circulation - English Language Daily Newspapers (Pen. Malaysia)
136,530
304,904
25,041
270,506
295,479
120,770
23,369
287,935
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
New Straits Times The Star The Edge Sun
2005-06 2006-07 2007-08 2008-09
-7%
+6%
-3%
-12%
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Average Circulation - English Language Sunday Newspapers (Pen. Malaysia)
156,910
313,609 304,357
141,986
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
New Sunday Times Sunday Star
2005-06 2006-07 2007-08 2008-09
-3%
-10%
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Average Circulation of NewspapersEnglish Language – Sabah (2007-09)
-4%-0.4%
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Average Circulation of NewspapersEnglish Language - Sarawak(2007-09)
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0
500
1,000
1,500
2,000
2,500
3,000
88-8
9
89-9
0
90-9
1
91-9
2
92-9
3
93-9
4
94-9
5
95-9
6
96-9
7
97-9
8
98-9
9
99-0
0
2000
-01
2001
-02
2002
-03
2003
-04
2004
-05
2005
-06
2006
-07
2007
-08
2008
-09
'00
0Average Circulation of Total Newspapers
Peninsular Malaysia (1989 – 2009)
-3%2,482
53
0
200
400
600
800
1,000
88-8
9
89-9
0
90-9
1
91-9
2
92-9
3
93-9
4
94-9
5
95-9
6
96-9
7
97-9
8
98-9
9
99-0
0
2000
-01
2001
-02
2002
-03
2003
-04
2004
-05
2005
-06
2006
-07
2007
-08
2008
-09
'00
0Average Circulation of Daily Newspapers
By Language – Pen. Malaysia (1989 – 2009)
B. Msia +0.2%
English -1.3%
Chinese -7%
Note : Average net sales data for Kwong Wah 08-09 not available
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927,586
830,998
736,981
832,718
727,553
863,976
0
100,000
200,000
300,000
400,000
500,000
600,000
700,000
800,000
900,000
1,000,000
Bahasa Malaysia English Chinese
2005-06 2006-07 2007-08 2008-09
Average Circulation by Language Total Daily Newspapers (Pen. Malaysia)
Note : Average net sales data for Kwong Wah 08-09 are not available.
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Average Circulation by LanguageTotal Sunday Newspapers (Pen. Malaysia)
470,519
1,240,413 1,206,040
446,343
0
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
Bahasa Malaysia English
2005-06 2006-07 2007-08 2008-09
-5%
-3%
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0
200
400
600
800
1,000
1,200
1,400
88-8
9
89-9
0
90-9
1
91-9
2
92-9
3
93-9
4
94-9
5
95-9
6
96-9
7
97-9
8
98-9
9
99-0
0
2000
-01
2001
-02
2002
-03
2003
-04
2004
-05
2005
-06
2006
-07
2007
-08
2008
-09
'00
0Average Circulation of Sunday NewspapersBy Language – Pen. Malaysia (1988 – 2009)
B. Msia-2.8%
English- 5.1%
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Average Circulation – Bahasa Malaysia Daily Newspapers (Pen. Malaysia)
324,097
197,952192,982
115,967 129,633
338,552
181,346183,187
0
100,000
200,000
300,000
400,000
500,000
600,000
Berita Harian Utusan Malaysia Harian Metro Kosmo
2005-06 2006-07 2007-08 2008-09
-8%
+4%
+12%-5%
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Total Circulation: 2,424,247
Newspaper ADEX vs Average Daily Circulation July 2008 – June 2009 (Pen. Malaysia)
Total ADEX: RM 2.44 billion
Note : Adex includes titles audited by ABC only.
Source : ABC & Nielsen Media Research
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Average Circulation of Daily Newspapers Grouping By Company –
Pen. Malaysia (July 08 – June 09)
Total circulation : 2,424,247
Sin ChewChina PressGuang Ming
Berita HarianHarian Metro
New Straits Times
Utusan MsiaKosmo
The Star
The SunThe Edge
Kwong WahOriental Daily News
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“The Roman Empire that was mass media is breaking up, and we are entering an almost feudal period where there will be many more centers of power and influence.” Orville Schell, Dean,UC-Berkeley journalism school
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Signs the empire is crumbling
• Little or no innovation, R & D• Shackled to sticking to the knitting mentality,
management have lost touch with customers/readers/audience, do not fully embrace change of any kind
• A frenzy of redundancy, producing more of the same, no bias for creativity or technology
• Active inertia* – Relying on the past and taking small measures which aren’t focused, measurable, and internalized by whole organization
* Ref: Don Sull, Revival of the Fittest
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Other warning signs of a crisis
• Exorbitant executive salary of top management
• Lack of transparency and accountability when changes are made
• Rise in customer complaints
• High criticism of flagship product in blogs
• Unusual staff turnover
• Employee discontent
• Infrastructure starting to break down
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The Star Online pageviews
41,172,468
22,511,209
29,225,471
41,741,52641,259,504
50,353,044
50,869,534
0
10,000,000
20,000,000
30,000,000
40,000,000
50,000,000
60,000,000
2002 2004 2006 *2008/9
Average Pageviews per month
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Growing the online and mobile pie
Where you are now: – Average monthly pageviews = 50m– Unique visitors = 4m– Average time spent = ?
How do we grow exponentially?– 500m views, 40m visitors and lengthen the
time spent on our sites
How do we get more people to access our sites via mobile and social networks?
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Challenges• Fear of change.• Individualistic nature of journalists, editors.• Silo thinking in editorial sections/ad depts• Online and mobile news sites not generating
enough revenue as print.• A few big media turning away from search
engines and setting up paywalls (may fail). • Print still regarded as priority – online not
fully embraced by management or developed as independent entity.
• Competition from unlikely competitors continues to grow.
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Opportunities• Multimedia-skilled, multi-taskers will
thrive.• Greater community participation in the
journalism process by engaging with public. • More accountability and transparency by
tapping into public’s experience, knowledge and creativity.
• Individual journalists may be able to break out on their own and create new ventures for the company or themselves.
• Experiments in media innovation (eg: hyperlocalism, crowdsourcing) may create new business models to replace outdated models.
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“In the past you were what you owned. Now you are what you share,”
Charles Leadbeater
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Hint: Share some stuff and start the conversation.
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