mobile & fixed networks & services eng · key performance indicators (kpi) includes: 1....

Quality of (Mobile & FixedNetworks & Services

Techn ology Develo pmentAffairs

Quality of (Mobile & Fixed) Networks & Services Report 2019 02

The Reports are based on the Quality of Service for the Mobile & FixedNetworks. Data is reported by the licensees (Etisalat & du) to TRA during 1st, 2nd, 3rd & 4th Quarters of 2019.

Indicators are measured on a monthly averaged data, which includes the largest possible statistical representation of the network status.

Introduction

The Technical Quality of Service (QoS) & Key Performance Indicators (KPIs) Regulations forms part of the regulations issued by TRA in accordance with:

Available on TRA website: www.tra.gov.ae/en/services-and-activities/regulation/details.aspx#documents.

Article 13 (3) of Telecom Law: This regulation is designed to ensure that licensees meet quality standards of performance and adhere to the terms and conditions of the license granted to them

Article 14 (3): This regulation is designed to grants the TRA the authority to issue policies with respect to the terms and level of service by the licensees to the consumers, including the Standards and Quality of Service.

Quality of Service policy. (Issued in 2011)

Federal Law by Decree No. (3) of 2003 as amendment

Background

Key Performance Indicators (KPI) includes:Fixed Network based Voice Services:Network Availability of main Telephone Exchange EquipmentNetwork Effectiveness Ratio

Mobile Network based Voice Services:Network AvailabilityCoreRadio Network

Call Success RateCall Drop RateCall Setup Success Rate

Key Performance Indicators (KPI)

100%Network Availability

Network EffectivenessRatio

99.67% 99.52%

Etisalat - Fixed Net Voice Services (Average) DU - Fixed Net Voice Services (Average)

Network Availability

100%100%100%100%100%

99.67%

99.52%

99% 99% 100%

Fixed Net Voice Services – Q1

Q1 DU -Fixed Net VoiceServices (Average)

Etisalat -Fixed NetVoice Services (Average)

99.55% 99.63%

100%100%100%100%100%

99.55%

99% 99% 100% 100%

99.63%

DU -Fixed Net VoiceServices (Average)

99.70% 99.62%

100%100%100%100%100%

99.70%

99.62%

99% 100% 100%

99.62% 99.62%

100%100%100%100%100%

99.62%

99% 100% 100%

1- Fixed Network based Voice Services:

Network Availability:For both licensees the network availability of the Fixed Network voice services is 100% during 2019.

Network Effectiveness: The following figure 1.1 shows network effectiveness ratio respectively for both licensees during 2019 which is higher than the proposed threshold.

1 3 5 7 9 12

100.000%

99.500%

99.000%

98.500%

97.500%

98.000%

97.000%

Network effectiveness ratio DUNetwork effectiveness ratio ETISALAT

Figure 1.1 Network effectiveness ratio

Summery

Key Performance Indicators (KPI)

Key Performance Indicators (KPI) includes:1. Fixed Network based Voice Services:Network Availability of main Telephone Exchange EquipmentNetwork Effectiveness Ratio

Mobile Network based Voice Services:Network AvailabilityCoreRadio Network

Call Success RateCall Drop RateCall Setup Success Rate

100.00%Network Availability - Core Network

Network Availability -

Core Network

Radio Part

Call Completion Success Rate

Call Setup Success Rate

Network Availability - Radio Part 99.53% 99.96%

98.70% 99.63%

99.87% 99.90%

98.95% 99.75%

99.93% 99.970%

100.50%

100.00%

99.50%

99.00%

98.50%

98.00%

2. Mobile Net Voice Services – Q1

Q1 DU -Mobile Net Voice Services (Average)

Etisalat -Mobile Net Voice Services (Average)

Call Completion Success Rate (2G)

Call Setup Success Rate (2G)

100.00%

99.40% 99.940%

98.73% 99.572%

99.89% 99.914%

98.97% 99.719%

99.95% 99.974%

100.50%

100.00%

99.50%

99.00%

98.50%

98.00%

Network Availability - Core Network

Network Availability - Radio Part

Core Network

Radio Part

100.00%

99.44% 99.943%

98.73% 99.580%

99.90% 99.917%

98.98% 99.719%

99.95% 99.97%

100.50%

100.00%

99.50%

99.00%

98.50%

98.00%

Core Network

Radio Part

100.00%

99.45% 99.93%

98.73% 99.64%

99.91% 99.92

98.66% 99.77%

99.96% 99.97%

100.50%

100.00%

99.50%

99.00%

98.50%

98.00%

97.50%

Core Network

Radio Part

0.25%Call Drop Rate (2G)

Call Drop Rate (3G) 0.06% 0.060%

0.143%

0.05% 0.10% 0.15% 0.20% 0.25% 0.30%0.00%

Mobile Net Voice Services – Q1

Call Drop Rate (3G)

Call Drop Rate (2G)

0.05% 0.05%

0.145%

0.05% 0.10% 0.15% 0.20% 0.25% 0.30%0.00%

Call Drop Rate (2G)

Call Drop Rate (3G)

Call Drop Rate (2G)

0.05% 0.053%

0.139%

0.05% 0.10% 0.15% 0.20% 0.25% 0.30%0.00%

Call Drop Rate (2G)

Call Drop Rate (3G)

Call Drop Rate (2G)

0.04% 0.049%

0.05% 0.10% 0.15% 0.20% 0.25% 0.30%0.00%

Call Drop Rate (2G)

Call Drop Rate (3G)

Call Drop Rate (2G)

100.00%100.20%

99.80%99.60%99.40%

99.00%

99.20%

98.80%

Network Availablity - Radio part DU Network Availablity - Radio part ThresholdNetwork Availablity - Radio part ETISALAT

1 2 3 4 5 6 7 8 9 10 11 12

2- Mobile Network based Voice Services:

Results: Network Availability-core Network For both licensees the network availability of the core network is 100% during 2019 which is higher than the proposed threshold 99.9%.

Results: Network Availability-Radio part: The following Figure 2.1 shows Network availability of the radio part for both licensees during 2019. ETISALAT has achieved higher rate comparing to the proposed threshold 99.5%.

Summery

97.50%

98.00%

98.50%

99.00%

99.50%

100.00%

100.50%

Call Completion Success Rate (2G) (Etisalat)

January February March April May June July August Septamper October November December

Figure 2.2 Call Completion Success Rate for both 2G and 3G

Call Completion Success Rate (3G) (Du)

Call Completion Success Rate (2G/3G) no

ResultsThe following Figure 2.2 shows Call Completion Success Rate (2G/3G) for both licensees during 2019.

Summery

0.000%

0.050%

0.100%

0.150%

0.200%

0.250%

0.300%

Summery

Call Drop Rate (2G/3G)

ResultsThe following Figure 2.3 shows Call Drop Rate (2G/3G) for both licensees during 2019.

Figure 2.3 Call Drop Rate for both 2G and 3G

98.000%98.200%98.400%98.600%98.800%99.000%99.200%99.400%99.600%99.800%100.000%100.200%

Summery

Call Setup Success Rate (2G/3G)

ResultsThe following Figure 2.4 shows Call setup Success Rate (2G/3G) for both licensees during 2019.

Figure 2.3 Call Drop Rate for both 2G and 3G

Findings

Fixed Network A clear improvement in 2019 indicators comparing to 2018 indicators.

A clear increase and improvement in all indicators of Q1,2,3 for both licensees.

Mobile Network

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