mission & vision · 2020. 1. 13. · mission & vision mission to meet customer requirements...

Mission & Vision

Mission

To meet customer requirements by offering best quality service as a competitive advantage for a mutual benefit.

Vision

To be always on the flow and meet the challenges of the new era and create innovative solutions.

Quality Policy

Our quality policy seeks to build a good business practice, its continuous improvement and its transformation into a competitive model (ISO 9001).

Services

EISA has been operating in the Russian market of liner services, since 2001, representing the world’s leading container carriers. Nowadays, EISA represents in the South of Russia, Hapag-Lloyd and Hamburg Süd offering a wide range of transport solutions for containerized cargo: Dry cargo commodities Refrigerated cargo Special cargo Dangerous cargo

Services

Liner Agency

Our liner team, apart from all port operations, is ready to offer digital solutions to its customers and provide them with: Access to all information related to shipment per B/L No, Container No, Booking No Tracking containers Equipment control Documentation Cargo monitoring throughout the export process Notifications on shipment updates, arrival notice, invoice and payment User friendly process to view/modify shipment details for better communication flow

between client – line – agent Feedback survey

EISA’s ship agency department provides a full range of agency services and is committed in meeting the requirements of ship owners, charterers, operators and managers. Our team’s in-depth knowledge of local regulations and policies enables us to fully meet the needs of our clients. Our dedicated staff is available on a 24/7 basis to ensure quick, accurate and effective service. Services offered cover a diversified range of ships including tankers, bulk carriers, containers, reefers and ro-ro carriers, general cargo and heavy lift ships, cruise ships and mega yachts providing all port call services including cargo and passenger handling, ship to ship operations, project work & liner services. EISA Russia besides port operations may support its clientele by offering general husbandry services or protecting agency services, including dry docking, coordinating ship sale and purchase transactions, arranging ship inspections and technical support, claims handling, besides coordinating crew changes, supplies and deliveries.

Services

Ship Agency

Freight Forwarding

The freight forwarding department of EISA is ready to offer multimodal transport solutions providing door-to-door service. Among services provided by EISA Russia are: • NVOCC service fully covered by ITIC • Warehousing, stock control and local deliveries • B/L production, customs clearance and other formalities • Re-stuffing of cargo from containers to trucks/RW cars and vice versa • Full intermodal door-to-door service by road or rail

Russian, Kazakhstan and Uzbekistan railway carriers, European railway operators, grain producers and equipment factories are among our partners and clients.

Services

Railway Logistics

EISA handles transit cargoes, mainly containerized, via Novorossiysk and Poti sea ports which are bound to/from Kazakhstan, Uzbekistan, Azerbaijan and Armenia. The participation in the New Silk Road project is a reality. EISA Russia being contracted with Keden Trans already arranges/operates container block trains from Xi’an/Shanghai to Budapest and return trains from Budapest to China. This train service allows EISA to provide the last mile service and deliver goods to the receivers in Hungary and neighboring countries. The long standing cooperation with railway carriers & operators of rolling stock and port authorities, in combination with EISA’s experience in rail transportation in CIS and Europe, guarantee and ensure a first class service.

Services

Chartering EISA offers chartering services specializing in dry bulk commodities. The strong ties with large trading and chartering houses in combination with direct access to ship owners and ship operators guarantee and ensure to provide a first class service.

Services

Mega Yachts / Cruise Services

When cruising in the Baltic & the Black Sea, EISA will certainly enhance the experience, as a reliable attending agent. Our well trained professionals are ready to provide excellent port agency services. In a demanding marketplace, our Team is able to meet the highest expectations and navigate Mega Yachts and/or Cruise ships efficiently offering diversified and high level attendance.

Services

Memberships

Certifications

Regions

Greece Black Sea Russian Baltic

BULGARIA

BOURGAS Tel.: +359 56 841177 - Fax: +359 56 844567 Email: ops@eisa-bourgas.com liner@eisa-bourgas.com

SOFIA Tel.: +359 2 4268915 - Fax: +359 2 4264847 Email: eisa@eisa-sofia.com

VARNA Tel.: +359 52 683845 - Fax: +359 52 612066 Email: eisa@eisa-varna.com ops@eisa-varna.com

GREECE

ATHENS Tel.: +30 210 9400151 - Fax: +30 210 9409070 Email: ops@eisaagency.com ops@economou.gr liner@eisaagency.com

THESSALONIKI Tel.: +30 697 4300378 - Fax: +30 210 9409070 Email: ops@economou.gr

RUSSIA

KAVKAZ Tel.: +7 8617 605995 - Fax: +7 8617 611856 Email: ops@eisa-novo.ru

MOSCOW Tel.: +7 495 6655963 - Fax: +7 495 6655964 Email: eisamow@eisa-moscow.ru

NOVOROSSIYSK Tel.: +7 8617 605995 - Fax: +7 8617 611856 Email: ops@eisa-novo.ru liner.ops@eisa-novo.ru

PRIMORSK Tel.: +7 812 7033137 - Fax: +7 812 7033137 Email: primorsk@eisa-primorsk.ru

ST. PETERSBURG Tel.: +7 812 7033137 - Fax: +7 812 7033137 Email: eisaspb@eisa-spb.ru

TAMAN Tel.: +7 8617 605995 - Fax: +7 8617 611856 Email: eisa.taman@eisa-novo.ru

TUAPSE Tel.: +7 8616 720653 - Fax: +7 8616 720654 Email: tuapse@eisa-novo.ru

UST-LUGA Tel.: +7 812 7033137 - Fax: +7 812 7033137 Email: ustluga@eisa-spb.ru

UKRAINE

ODESSA Tel./Fax: +380 487 019970-71-72-73 Email: ops@eisa.com.ua liner@eisa.com.ua

CHORNOMORSK Tel.: +380 487 010975 - Fax: +380 487 019970 Email: eisa@eisa.com.ua

PIVDENNYI (ex YUZHNY) Tel./Fax: +380 487 019970-71-72-73 Email: eisa@eisa.com.ua

GEORGIA

BATUMI/POTI/SUPSA Tel.: +995 493 228753 - Fax: +995 32 2374893 Email: ops@eisa.com.ge liner@eisa.com.ge

TBILISI Tel.: +995 32 2334825 - Fax: +995 32 2374893 Email: tbilisi@eisa.com.ge

CYPRUS

LIMASSOL Tel.: +357 25 255200 - Fax: +357 25 256200 Email: eisa@eisalimited.com.cy

Offices

ROMANIA

CONSTANTZA Tel.: +30 210 9400151 - Fax: +30 210 9409070 Email: ops@eisaagency.com

www.eisa-moscow.ru