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MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
Detailed Project Report – (For Restricted View and Access) Page 1
MINISTRY OF HOME AFFAIRS
GOVERNMENT OF INDIA
E-Governance Mission Mode Project (MMP) in Immigration, Visa and Foreigners
Registration and Tracking
DETAILED PROJECT REPORT
National Institute for Smart Government
MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
Detailed Project Report – (For Restricted View and Access) Page 2
Table of Contents
1. Project Background .................................................................................................11
2. Project Objectives and Targeted Outcomes .............................................................13
3. Stakeholders Needs and Expectations ....................................................................15
4. Envisaged Services in the MMP ..............................................................................18
5. Key Observations of the existing IVFRT practice .....................................................24
6. Current IVFRT Initiatives..........................................................................................29
6.1. Current Initiatives underway in Visa .........................................................................29
6.2. Current Initiatives underway in Immigration .............................................................30
6.3. Current Initiative underway in Foreigner’s Registration and Tracking (FRT) ............31
7. Global Benchmarks .................................................................................................32
7.1. Global benchmarks for Visa issuance ......................................................................32
7.1.1 Leading practices for the Security aspect of Visa issuance ..............................32
7.1.2 Leading practices for the Facilitation aspect of Visa issuance ..........................32
7.1.3 Leading practices for the Enablement aspect of Visa issuance ........................33
7.2. Global benchmarks for Immigration .........................................................................33
7.2.1 Leading practices for the Security aspect of Immigration .................................33
7.2.2 Leading practices for the Facilitation aspect of Immigration .............................34
7.2.3 Leading practices for the Enablement aspect of Immigration ...........................34
7.3. Global benchmarks for Foreigner Registration and Tracking ...................................34
7.3.1 Leading practices for the Security aspect of Foreigner Registration and Tracking
34
7.3.2 Leading practices for the Facilitation aspect of Foreigner Registration and
Tracking ........................................................................................................................35
7.3.3 Leading practices for the Enablement aspect of Foreigner Registration and
Tracking ........................................................................................................................35
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8. Improvement Areas, Challenges and Root causes ..................................................36
8.1. Improvement areas / challenges of current Visa Issuance .......................................36
8.2. Improvement areas / challenges of current Immigration practice .............................40
8.3. Improvement areas / challenges of current FRT practice .........................................43
9. Solution prioritization ...............................................................................................48
9.1. Visa prioritizations....................................................................................................48
9.2. Potential solution options for Visa ............................................................................49
9.3. Immigration prioritizations ........................................................................................50
9.4. Potential solution options for Immigration ................................................................51
9.5. Foreigner’s Registration and Tracking (FRT) prioritizations .....................................52
9.6. Potential solution options for Foreigner’s Registration and Tracking ........................53
10. Proposed Solution Design .......................................................................................54
10.1. Existing Contextual Architecture ..............................................................................54
10.2. Solution Design Principle and Standards .................................................................54
10.3. Proposed Conceptual services at missions: .............................................................57
10.4. Proposed Logical Services at Missions ....................................................................57
10.5. Proposed Logical Application View for Missions ......................................................58
10.6. Proposed Conceptual Services at Immigration ........................................................59
10.7. Proposed Logical Services at Immigration ...............................................................60
10.8. Proposed Logical Application View for Immigration..................................................61
10.9. Proposed Conceptual Services for Foreigner Registration and Tracking .................61
10.10. Proposed Logical Services for FRT ......................................................................62
10.11. Proposed Logical Application view for FRT ..........................................................63
10.12. Key Solution Components of the proposed IVFRT solution ..................................64
10.13. Proposed IVFRT Solution ....................................................................................67
10.14. Proposed Information Exchange in the IVFRT system .........................................70
MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
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10.15. The Ideal IVFRT Solution .....................................................................................74
11. Implementation requirements ..................................................................................76
12. Implementation Strategy and Program Plan.............................................................84
12.1. Implementation Strategy ..........................................................................................84
12.2. Implementation Plan ................................................................................................87
12.3. Complete roll out of solution ....................................................................................90
12.4. Project Governance .................................................................................................92
13. Change Management Strategy ................................................................................94
14. Costing Assumptions ............................................................................................. 109
15. Project Costing ...................................................................................................... 115
15.1. Estimated Total project cost ................................................................................... 115
15.2. Estimated Total Manpower cost ............................................................................. 115
15.3. Estimated Total software costs .............................................................................. 116
15.4. Estimated Total hardware costs ............................................................................. 116
15.5. Estimated Total Biometrics costs ........................................................................... 117
15.6. Estimated Total Operational Expenses .................................................................. 117
MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
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List of Tables
Table 1: Security related challenges and their root causes in current visa practice .............38
Table 2: Facilitation related challenges and their root causes in current visa practice .........39
Table 3: Enablement related challenges and their root causes in current visa practice .......39
Table 4: Security related challenges and their root causes in current Immigration practice .42
Table 5: Facilitation related challenges and their root causes in current Immigration practice
............................................................................................................................................43
Table 6: Enablement related challenges and their root causes in current Immigration
practice ...............................................................................................................................43
Table 7: Security related challenges and their root causes in current FRT practice .............46
Table 8: Facilitation related challenges and their root causes in current FRT practice .........46
Table 9: Enablement related challenges and their root causes in current FRT practice .......47
Table 10: Visa Prioritization .................................................................................................49
Table 11: Immigration Prioritization .....................................................................................50
Table 12: Foreigner Registration and Tracking Prioritization ...............................................53
Table 13: Architecture Principles used to design the IVFRT Solution ..................................55
Table 14: Proposed Standards for the IVFRT Solution ........................................................57
Table 15: Proposed Logical Services at Missions ................................................................58
Table 16: Proposed Logical Services at Immigration ...........................................................61
Table 17: Proposed Logical Services at FRT ......................................................................63
Table 18: Proposed Standards and Security Requirements ................................................67
Table 19: Estimated System requirements for MEA and MHA centralised capabilities ........77
Table 20: Estimated EMS requirement for MEA and MHA centralised capabilities ..............78
Table 21: Estimated space projections for APIS, Data Centre and Help Desk provided by
NIC ......................................................................................................................................80
Table 22: Estimated IT requirements at Missions, ICPs, FRROs and FROs ........................81
Table 23: Estimated Networking Requirements for the proposed IVFRT Solution ...............82
MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
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Table 24: Total Manpower requirements .............................................................................83
Table 25: Recommended visa process at Missions .............................................................97
Table 26: Proposed People Role and Skill Map at Missions ................................................98
Table 27: Recommended immigration process .................................................................. 101
Table 28: Proposed People Role and Skill Map at Immigration ......................................... 102
Table 29: Recommended FRT Process ............................................................................. 105
Table 30: Proposed People Role and Skill Map at Immigration ......................................... 106
Table 31: Proposed Communication Strategy ................................................................... 107
Table 32: Estimated Total Project cost .............................................................................. 115
Table 33: Estimated Total Manpower cost ......................................................................... 115
Table 34: Estimated Total Software costs ......................................................................... 116
Table 35: Estimated Total Hardware costs ........................................................................ 116
Table 36: Estimated Total Biometrics costs ....................................................................... 117
Table 37: Estimated Total Operational Expenses .............................................................. 117
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List of Figures
Figure 1: India positioned Vis-à-vis Global Visa Benchmarks ..............................................37
Figure 2: India Positioned Vis-à-vis Global Immigration Benchmarks ..................................41
Figure 3: India Positioned Vis-à-vis Global FRT Benchmarks ..............................................45
Figure 4: Contextual Architecture of existing IVFRT ecosystem ..........................................54
Figure 5: Proposed conceptual services at Missions ...........................................................57
Figure 6: Proposed Logical Application view for Missions ...................................................59
Figure 7: Proposed Conceptual Services at Immigration .....................................................60
Figure 8: Proposed Logical Application view for Immigration ...............................................61
Figure 9: Proposed Conceptual Services at FRT .................................................................62
Figure 10: Proposed Logical Application view for FRT ........................................................64
Figure 11: Proposed IVFRT Solution deployment view ........................................................68
Figure 12: Proposed information exchange in the IVFRT Solution.......................................70
Figure 13: Proposed Ideal IVFRT Solution ..........................................................................75
Figure 14: Indian Visa function post IVFRT solution implementation ...................................85
Figure 15: Indian Immigration function post IVFRT solution implementation ........................86
Figure 16: Indian FRT function post IVFRT solution implementation ...................................87
Figure 17: Overall MMP Implementation Timelines .............................................................88
Figure 18: Phase 1 services release ...................................................................................90
Figure 19: Phase 2 services release ...................................................................................91
Figure 20: Project Governance Structure ............................................................................92
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List of Acronyms
ACL Access Control List ACO Assistant Consular Officer APIS Advanced Passenger Information System APP Advanced Passenger Profiling BL / LOC Black List / Look out circular BMS Biometric Matching System BoI Bureau Of Immigration BPM Business Process Management CDC Continuous Discharge Certificate CFB Central Foreigner Bureau CIS Consular Information System CPV Consular, Passport and Visa DE Cards Disembarkation Embarkation Cards DPR Detailed Project Report EACS Electronic Access Control System ETL Extraction, Transformation and Loading FPR Full Page Passport Reader FRT Foreigner Registration and Tracking FRO Foreigner Registration Officer FRRO Foreigner Regional Registration Officer FSC Foreigner Services Cell GD General Declaration GOI Government of India HCI High Commission of India IAF Integrated Architecture Framework ICAO International Civil Aviation Organization ICP Immigration Check Post ICT Information Communication and Technology IGI Indira Gandhi International IR Infrared ISO International Organization for Standards IT Information Technology IVAC Indian Visa Application Centre
IVFRT Immigration Visa Foreigner Registration and Tracking
LAN Local Area Network LOP Loss of Passport LOP Loss of Passport MEA Ministry of External Affairs MHA Ministry of Home Affairs MMP Mission Mode Project MOIA Ministry of Overseas Indian Affairs MPLS Multi Protocol Label Switching NAC Network Admission Control NCRB National Crime Records Bureau
MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
Detailed Project Report – (For Restricted View and Access) Page 9
NEGP National eGovernance Plan NIC National Informatics Centre NOC Network Operations Centre OCI Overseas Citizen of India PAX Passenger PIO Person of Indian Origin PISON Passport Information System on Net PNR Person Name Record PRC Prior Reference Country PRM Passport Reading Machine QDX Questionable Document Examiner RP Resident Permit SAN Storage Area Network SLA Service Legal Agreement SLTD Stolen, Lost Travel Documents SNA Social Network Analysis SOA Service-Oriented Architecture SS Second Secretary SSL Secured Socket Layer TCP/IP Transmission Control Protocol/ Internet Protocol UCF Unique Case File USB Universal Serial Bus UV Scanner Ultra Violet Scanner VA Visa Attaché VPN Virtual Private Network WAN Wide Area Network
MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
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Project Overview
Title of the Project E-Governance Mission Mode Project in Immigration, V isa and Foreigner Registration and Tracking
Mission Mode Project YES
Project Stage Design Phase
Project Initiator Details
Department Foreigner's Division, Ministry of Home Affairs
Key Contact Mr. Ashim Khurana, Joint Secretary (Foreigners)
Address Foreigner's Division, Ministry of Home Affairs, Jaisalmer House, New Delhi
Phone +91 11 2338 3075
Primary Contracting Agency Details
Name National Institute for Smart Government
Key Contact Ajay Sharma, Vice President
Address 1st Floor, Astra Towers, Opp. CII (Green Business Centre), HITEC City, Kondapur, Hyderabad
Phone +91 40 3028 5696
Fax +91 40 3028 5696
Sub-contracting Agency Details
Name Capgemini India Private Ltd
Key Contact Kishor Chitale, Vice President
Address Mumbai 1 Office, SEP 2/B 3, Godrej Industries Complex, Eastern Express Highway, Vikhroli East, Mumbai
Phone +91 22 6755 7000
Fax +91 22 6755 7100
MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
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1. Project Background
1.1. The National E-Governance Plan (NeGP) approved by the Government of India in
2006 comprises of 27 Mission Mode Project’s (MMP) that encompass 9 Central, 11
State and 7 Integrated MMPs spanning multiple Ministries / Departments. “Mission
Mode” implies that the objectives and the scope of the projects are clearly defined;
there are measurable outcomes (service levels) and well-defined milestones and
timelines for implementation.
1.2. One of the Central MMPs in the NeGP has been conceptualized with an aim to
enhance the experience of in-bound and out-bound travellers from and to India, by
looking into the aspects of Passport, Visa, Immigration, Foreigner’s Registration and
Tracking.
1.3. The e-Governance MMP formulated by NeGP and spearheaded by the Ministry of
Home Affairs and Ministry of External Affairs comprises of 2 modules, one looking into
aspects of Immigration and Visa, and the other looking into Passport related issues.
The Passport MMP driven by the MEA is currently under implementation, and deals
with speedy resolution of issues related to issuance and renewal of passports
including the robustness of the verification processes for the same.
1.4. The Ministry of Home Affairs (MHA) and the Bureau of Immigration (BoI) along with the
National Informatics Centre (NIC) have been making efforts on several fronts in
modernizing and improving the systems related to Immigration and Foreigner’s
Registration over the last several years. The Ministry of External Affairs (MEA) has
also embarked upon modernization initiatives in the Passport and Visa domains. The
e-Governance MMP in Passport, initiated by MEA is currently under implementation.
There is however a need that the initiatives from across the four entities of Passport,
Visa, Immigration, Foreigner’s Registration and Tracking, be undertaken in a closely
coordinated manner, to achieve substantial transformation in providing services to
Indian citizens and foreigners.
1.5. Balancing the need for customer facilitation in the wake of increased globalization,
today’s Immigration and Border Control agencies face the immense challenge of
safeguarding national security concerns with the increased threat of international crime
and global terrorism. The constant need for high performance and total
responsiveness requires agencies to have access to accurate and timely intelligence,
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and risk assessment information in order to facilitate legitimate travellers, without
compromising national security, individual rights, and privacy concerns.
1.6. Against the above background, the MHA has undertaken the MMP involving
Immigration, Visa and Foreigners Registration and Tracking (IVFRT) based around the
core values of security, facilitation, and enablement. The MMP aims to develop a
comprehensive approach to address the challenges related to Immigration, Visa and
Foreigners’ Registration and Tracking, so as to streamline and simplify procedures in
line with the philosophy of the NeGP.
1.7. As per the original NeGP formulation, the MMP module related to Immigration and
Visa has been conceptualized to reduce immigration clearance time and ensure better
security checks. This includes modernization programme for immigration check posts
and advance passenger information system.
1.8. However, as Immigration, Visa, and Foreigners Registration and Tracking are inter-
related functions involving both the MHA and MEA; it was decided to conceptualize a
comprehensive project by taking a holistic view of the initiatives across the three
functions and provide an integrated ICT-based platform for service delivery.
1.9. The project is thus referred to as - MMP in Immigration, Visa, Foreigners Registration
and Tracking (IVFRT), and is driven by the MHA. The NeGP provides the enabling
platform to upscale the current modernization programme, integrate initiatives across
the functions, and to aid the large-scale rollout of the MMP.
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2. Project Objectives and Targeted Outcomes
2.1. The primary goal of the IVFRT MMP is to develop a secure and integrated service
delivery framework that facilitates legitimate travellers while strengthening security.
Towards this primary goal the MMP aims to achieve the following objectives and the
targeted outcomes based around the core values of security, facilitation and
enablement:
2.2. Objective # 1: Improving efficiency and effectiveness:
2.2.1 Improving the efficiency and effectiveness of the system across the functions of
Immigration, Visa, Foreigners Registration, and Tracking, is a key objective of
the MMP towards facilitation of legitimate travellers and prevention of illegal
immigration.
2.2.2 Measures proposed as targeted outcomes to achieve the objective:
a. Online services for application submission, payment, and appointment, to
facilitate travellers
b. System to track the arrival and departure information of every traveller.
c. System for identification of travellers who have overstayed or violated the
terms of their visa.
d. An effective profiling system for system-assisted targeted interventions.
e. Electronic Access Control System (EACS) to facilitate trusted travellers.
2.3. Objective # 2: Developing an integrated ICT system:
2.3.1 As part of a broader emphasis on immigration control, a key objective of the
MMP is to implement an integrated ICT-based system across the functions of
Immigration, Visa and Foreigner’s Registration and Tracking.
2.3.2 Measures proposed as targeted outcomes to achieve the objective:
a. Streamlined processes across the IVFRT system
b. Integrated database of unique case files/ dossiers for uniquely identifying
every traveller across the IVFRT system.
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c. Integration with the modernization and e-Governance initiatives of Passport
(MEA), e-Migrate (MOIA), Foreigners Division (MHA) and Crime and Criminal
Tracking Network and Systems (Police).
2.4. Objective # 3: Secure and integrated information collection and dissemination:
2.4.1 Implementation of a secure and integrated information collection and
dissemination mechanism for intelligence-led decision making is a key objective
of the MMP
2.4.2 Measures proposed as targeted outcomes to achieve the objective:
a. System to authenticate identity of travellers through use of biographic and
biometric information.
b. An intelligent alert generation system for identifying legitimate travellers from
risky travellers
c. Centralized management of multiple watch-lists
d. Joint task force for collaborative governance to successfully achieve the
objectives of the MMP.
2.5. Objective # 4: Data confidentiality and integrity:
2.5.1 Providing data confidentiality and integrity to ensure privacy and security across
the IVFRT system is a key objective of the MMP.
2.5.2 Measures proposed as targeted outcomes to achieve the objective:
a. System for data sharing and coordination within the IVFRT system while
ensuring data security and privacy.
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3. Stakeholders Needs and Expectations
3.1. The impact of the subjects of Immigration, Visa and Foreigners Registration and
Tracking being quite wide-ranging and sensitive, a consultative approach is adopted in
designing the MMP impacting the various stakeholders.
3.2. Key stakeholders and their core concerns:
3.2.1 The key stakeholders of the MMP include:
a. Ministry of Home Affairs (MHA),
b. Bureau of Immigration (BOI),
c. Ministry of External Affairs (MEA),
d. Foreigners Regional Registration Offices (FRRO),
e. Foreigners Registration Offices (FRO),
f. Department of Information Technology, Govt. of India (DIT),
g. National Informatics Centre (NIC), and
h. Travellers
3.2.2 Based on interactions with the key stakeholders above, the key drivers for the
project identified for the MMP are:
a. Need for enhanced security
b. Need for enhanced customer facilitation
c. Need for connectivity across the various agencies involved in the IVFRT
functions
d. Need for speed and efficiency in information sharing across agencies
e. Need for multi-agency coordination
f. Need for ensuring data integrity and data privacy
3.3. The stakeholders’ desired outcomes are aligned with the primary project objective to
have a secure, integrated service delivery framework that facilitates travellers. The
core concerns highlighted by key stakeholders include:
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3.3.1 Ministry of Home Affairs (MHA):
a. Need for improved security and customer facilitation for introduction of visa-
on-arrival regime in future.
b. Need for a secure and integrated information sharing mechanism for
intelligence-led decision making.
c. Need for a credible and viable solution for IVFRT in the Indian context.
3.3.2 Bureau of Immigration (BOI):
a. Safeguarding against unlawful immigration through immigration and border
control.
b. Improved networking and connectivity between Missions, ICPs, and FRROs
and FROs (District SPs).
c. Improvement and uniformity in the registration function.
d. Effective tracking of foreigners during their stay in India.
3.3.3 Ministry of External Affairs (MEA)
a. Improved accuracy, availability and timeliness of information, e.g. real-time
blacklists, and alerts.
b. Enhanced security through introduction of biometric enabled visas.
3.3.4 National Informatics Centre (NIC)
a. Need for a strategic and phased implementation approach to leverage
existing initiatives and investments across IVFRT.
3.4. Other stakeholders and concerns highlighted by them:
3.4.1 The other stakeholders of the MMP include:
a. Ministry of Tourism (MOT),
b. Department of Excise and Customs,
c. Ministry of Overseas Indian Affairs (MOIA),
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d. Ministry of Civil Aviation (MOCA),
e. Carriers (Air, Land, Sea),
f. State Police Organizations, and
g. Other Security Agencies
3.5. The primary concerns highlighted by the stakeholders include:
3.5.1 Ministry of Tourism (MOT):
i. Need for specially trained professional cadre of immigration personnel at all
airports.
ii. Facilitation for swift passage of frequent legitimate travellers.
iii. Need for introduction of visa-on-arrival for travellers from low security risk
countries.
3.5.2 Department of Excise and Customs:
i. Need for real-time information sharing between immigration and customs
authorities for any intervention required in interception of travellers.
ii. Need for common data standards for effective information collection and
dissemination across multiple agencies.
3.5.3 Ministry of Overseas Indian Affairs (MOIA):
a. Need for enhanced coordination between immigration and emigration
functions.
b. Need interfaces with the IVFRT system to check for genuineness of visa, and
clearance required for emigration.
3.5.4 Ministry of Civil Aviation (MOCA):
a. Need for greater automation and improvement in immigration clearance.
b. The rapid expansion of airport infrastructure across the country imposes the
need to effectively plan for growth in numbers of immigration, customs, and
security clearance counters along with the required personnel.
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4. Envisaged Services in the MMP
4.1. The NeGP aims to transform and radically improve the way the Government provides
services to its customers. The objective thus is to move from a Government-centric to
a Customer-centric paradigm in service provision.
4.2. In line with this philosophy of the NeGP, the IVFRT MMP also contemplates provision
of services across the functions of Immigration, Visa, and Foreigners Registration and
Tracking. The services have been designed keeping in mind the objectives and the
targeted outcomes of the project, and the needs of the respective stakeholders and
travellers.
4.3. The following services along with the indicative service levels are proposed to be
offered as part of the MMP:
4.3.1 Facilitation services to the traveller by providing multi-channel access to
relevant information and submission of forms
a. Service Description:
i. The service proposes to provide accurate and relevant information regarding
visa, immigration, and registration procedures through a comprehensive
website
ii. Visa and registration forms will be available for filling online. The portal would
also provide for online feedback collection and grievance redressal. The
same would also be integrated with phone support.
iii. Submission of forms can be done online or through post, courier, in-person,
or through service providers. Supporting documents can be sent by courier or
in person. Passport collection can be through courier or in person. However,
the applicant’s presence is mandatory for collection of biometrics.
b. Service Levels (indicative):
i. Service levels for information access through multiple channels:
1. Online – 24x7 availability (with permissible downtime)
2. Phone Support including grievance redressal – Office Hours
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3. Email Support including grievance redressal – Response within one day
4. Outsourced Partner – Office Hours/ Extended Working Hours (EWH)
ii. Service levels for submission of forms through multiple channels:
1. Online – 24x7 availability (with permissible downtime)
2. Outsourced Partner – Office Hours/ Extended Office Hours
3. Courier/ Post
4.3.2 Online appointments, application status tracking, feedback and grievance
redressal
a. Service Description:
1. The service enables users to seek visa and registration related appointments,
registration status and requirement mandate information, check status of the
application, provide feedback and seek redressal of grievances online.
2. Information about appointment and application status, registration
requirement and status can also be sought through other electronic medium
like e-mail or SMS.
b. Service Levels (indicative):
i. Service levels for online appointments:
1. Online - 24x7 availability (with permissible downtime)
2. Online appointments – up to 3 Months in advance
ii. Service levels for application status tracking, feedback and grievance
redressal:
1. Online tracking of status, feedback and or grievance (24x7)
2. Notification of change in status of application, feedback and or grievance by
e-mail or SMS
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4.3.3 Visa Issuance
a. Service Description
1. This service outlines the time taken by consular officials to issue visa
b. Service levels
1. Time taken for visa issuance for non PRC countries is proposed to be not
more than 3 working days.
2. Time taken for visa issuance for PRC countries will vary with the type of the
security check required by concerned agencies, however, it is proposed that
time limit be confined to 4 weeks (20 working days) from the receipt of
application.
4.3.4 Integrated database of ‘unique case files’ for travellers for effective collection
and dissemination of traveller information
a. Service Description:
i. The service proposes using database technologies such as data
warehousing and data mining for establishing an integrated database with
‘unique traveller case files’ and interface with internal and external databases
such as, watch lists, LOC, passports, LOP, Interpol’s SLTD, CCTNS, etc.
ii. The unique case file for every traveller will also be linked with relevant
biographic and biometric information as well as the scanned copies of the
documents submitted by the traveller including updates from authorized
IVFRT system users and other internal as well as external data interfaces.
iii. The case file database will be used for dissemination and reporting of
traveller information to all the relevant agencies across the IVFRT system.
b. Service Levels (indicative):
i. Consistent capture of travellers’ information in the integrated case folder
federated across the authorities in the IVFRT system.
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ii. On demand search capability to query traveller related information from the
unique case file database.
4.3.5 Enhance security by providing document verification and authentication
services to the Mission, Immigration and FRRO
a. Service Description:
i. The authorized officials at Missions, ICPs, FRROs, and FROs can verify the
legitimacy of travellers / applicants by accessing the integrated and centrally
managed unique case file for every traveller.
ii. The service also provides system-assisted document authentication of travel
documents
b. Service Levels (indicative):
i. Real time availability of all relevant documents at Missions, ICPs, FRROs,
FROs, and MHA-Foreigner Division, from integrated case files database for
every traveller, based on relevant authorization and access control
mechanisms.
ii. Real-time authentication check of traveller biographic and biometric
information, matching against information from the unique case file database.
4.3.6 Effective facilitation of travellers at immigration
a. Service Description:
i. Swift and hassle free immigration clearance for legitimate passengers.
ii. A system of advance passenger information to capture traveller details prior
to arrival and departure for risk assessment purposes in order to segregate
risky traveller from non risky ones to expedite immigration clearance.
iii. Electronic Access Control System (EACS) that uses biometrics, watch-lists
and unique case files to provide automated immigration clearance. This will
entail a trusted traveller program by pre-enrolling trusted travellers like
diplomats, business leaders, and frequent travellers.
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b. Service Levels (indicative):
i. ICAO recommends that departure procedures should establish a total time
period of 60 minutes in aggregate for the completion of required departure
formalities for all passengers requiring not more than normal processing,
calculated from the time of the passenger’s presenting himself at the first
processing point at the airport (i.e. airline check-in, security control point or
other required control point depending on arrangements at the individual
airport). It is therefore recommended that average time taken by immigration
officials for clearing a passenger aircraft should be 30 minutes including a
maximum of 2 minutes per passenger at the immigration counter.
ii. ICAO recommends that arrival procedures should establish clearance within
45 minutes of disembarkation from the aircraft of all passengers requiring not
more than the normal inspection, regardless of aircraft size and scheduled
arrival time. It is recommended that average time taken by immigration
officials for clearing a passenger aircraft should be 30 minutes including a
maximum of 1 minute per passenger at the immigration counter
iii. Centralized capture of API and PNR data from airlines as per UN/EDIFACT
specifications for risk assessment purposes and timely availability of the
outcome at the ICP for effective decision making.
iv. Grant of privileged traveller status through pre-enrolment in the trusted
traveller program.
4.3.7 Effective targeted intervention through an integrated approach to profiling, risk
assessment and watch-listing
a. Service Description:
i. The service proposes to establish a system for enabling targeted
interventions by creating profiling capabilities through data mining and
managing watch lists through integrating various databases and information
from multiple external and internal agencies.
b. Service Levels (indicative):
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i. Details of profiled high risk travellers and recommended targeted intervention
to be made available 100% of the time to Immigration/ Visa officers for
intelligence-led decision making.
4.3.8 Inter-agency information and alert sharing services
a. Service Description:
i. The service proposes to establish a system for information collection and
dissemination across the IVFRT system and other agencies like State Police,
Customs and Tourism.
4.3.9 Service Levels (indicative):
a. Service levels for information exchange:
i. Instant and real time exchange of information among relevant authorities for
appropriate action.
ii. Instant access of information on specific cases from integrated DB/case files
based on access control mechanism.
b. Service levels for alert generation and dissemination:
i. Instantaneous system based alert generation and dissemination of the
following cases to all relevant authorities for further action.
1. Overstay
2. Non – Registered
3. Violated terms of Visa
4. Wanted by law and security agencies
ii. System generated reminders to travellers regarding Visa and Registration
expiry sent 2 weeks in advance.
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5. Key Observations of the existing IVFRT practice
5.1. The key observations of the current IVFRT practice are outlined in this section.
5.2. An assessment study of current processes and systems involved in Immigration, Visa,
and Foreigner’s Registration and Tracking was undertaken as part of the DPR project
development phase. The following study locations were chosen that are a
representative sample of various Indian Missions, Immigration Check Posts, FRROs,
and FROs:
5.2.1 Visa – The choice of locations for study of Visa functions were based on factors
which include: volume of visas issued, outsourcing of visa operations, and
security considerations:
a. Indian High Commission, Dhaka, Bangladesh
b. Indian High Commission, London, UK
c. Embassy of India, Cairo, Egypt
5.2.2 Immigration – The locations for study of Immigration functions are
representative of ICPs across airports, land, and sea borders, ICPs with high
volume of traffic, ICPs manned by BOI, ICPs manned by States and ICPs
transitioned from State to BOI:
a. Airport Immigration Check Posts (ICPs) at Mumbai, New Delhi, Hyderabad
and Lucknow International Airports
b. Land Immigration Check Posts (LCP) at Haridaspur, West Bengal
c. Seaport at Mumbai
5.2.3 Foreigners Registration and Tracking – The locations for study of FRT functions
is representative of FRROs with maximum registration volumes, and FROs
under the control of State Governments.
a. Foreigner’s Regional Registration Office (FRRO) at Mumbai, New Delhi and
Kolkata
b. Foreigner’s Registration Office (FRO) at Hyderabad and Lucknow
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5.3. Key Observations of the Visa Issuance Practice:
5.3.1 Indian Missions have a dedicated Consular Section that deals with Visa
application and Issuance, so as to facilitate the maximum number of travellers.
Further, missions also maintain their respective websites to facilitate
information dissemination to travellers.
5.3.2 Currently, Missions strive to accept the maximum number of visa applications
possible, within business hours. Missions receiving large volume of applications
have outsourced non-core functions like application collection, document
collection, fee collection, data entry and passport delivery e.g., HCI Dhaka, has
outsourced to State Bank of India; HCI, London uses the services of Visa
Facilitation Services (VFS). Missions with lower application volume (Embassy of
India, Cairo), process the complete function in-house.
5.3.3 Upon receipt of the visa application, concerned personnel at the Consular
section ensure the completeness of visa application, verify the details
mentioned in supporting documents, perform checks against local and MHA
originated BL, before granting and printing the relevant visa type, subsequently
followed by the delivery of the passport to the outsourced vendor / applicant.
Additionally supporting document requirements are not standardized across
various and visa categories.
5.3.4 For PRC, Missions’ ability to verify application details like address proof in India
etc is highly limited due to lower prioritization of this function by state
governments.
5.3.5 Missions, usually take 1-3 days to process visa application depending upon the
category of visa applied and PRC status of the applicant. For e.g. processing a
tourist visa application takes lesser time as compared to processing an
employment or student visa, which requires approvals from various agencies
before application processing. Similarly, for PRC the time taken for processing
visa application, ranges between 3 days to a month as mandatory clearance
from MHA is sought for every PRC application. In this context, it important to
note that in case of non receipt of reply on various clearances sought from
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concerned agencies by missions, with in 72 hours, missions have been vested
with powers to issue visa to applicant.
5.3.6 Missions use various IT systems for processing visa applications. These
systems differ across Missions and primarily include NIC-built Consular
Information System (CIS) and MEA built in-house software as well as other
custom developed IT applications. These systems are used for entering
applicant’s data, matching it against MHA BL database for authenticating
applicant’s identity where possible and printing of visa stickers. It is important to
note that although system capability of centrally updating BL in the 29 large
missions exists it is not updated frequently due to delay in circulating BL by
MHA.
5.3.7 Further, few missions have connectivity with PISON databases as well, wherein
they upload visa data on PISON (HCI, London and Dhaka). Other missions
send this data manually to MEA and CFB office (Indian Embassy, Cairo). Also
in the absence of a clearly defined policy on visa data upload frequency, current
visa data is not available in PISON.
5.3.8 A centralized service should be considered for updating / checking BL so that
only checks can be performed rather than having access to BL data.
5.4. Key Observation on Immigration Practices
5.4.1 Immigration officials primarily aim to establish the legitimacy of the traveller and
ascertain the genuineness of the travel documents produced
5.4.2 Every incoming and outgoing traveller’s personal details are matched against
the MHA originated and BoI enhanced BL / LOC database, available at the ICP
counter through the Immigration Control System (ICS). Immigration official
either swipes travellers’ passport in Passport Reading Machine (PRM) or
directly enters travellers’ personal details into ICS to obtain results.
5.4.3 In case of Advanced Passenger Information System (APIS) compliant airports,
Immigration officials receive APIS data that is matched against the BL / LOC
database to support targeted interventions. Currently only 6 Indian airports
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have APIS capabilities which are currently being stabilized and a centralized
APIS format is being considered.
5.4.4 It is important to note that only results of the match against BL / LOC database
is available at the counter as against access to the detailed database; although,
data into the ICP network is physically transferred to ensure data security.
5.4.5 Immigration official primarily rely on their experience to profile as well as verify
travel documents like passport, RP etc. Additionally, they also use tools for
document examination like UV scanner and QDX machines.
5.4.6 Immigration officials collect Disembarkation / Embarkation card from the
traveller and digitize the same for updating the CFB database. This process has
a time gestation of around 4 months before the data is digitized due to
manpower and other constraints such as hours of operation, etc.
5.5. Key Observation on FRT Practices
5.5.1 Foreigner’s Registration process is highly manual, and largely depends on the
good will of the foreigner to register.
5.5.2 The process mandates in-person presence at FRRO / FRO for submitting the
application form and the required documents, which upon receipt, is verified by
registration officials, before granting a Residential Permit (RP). Additionally, due
to the limitations in leveraging IT systems for facilitation e.g. online application
filling and appointments; it is difficult to manage the fluctuations between daily
average and peak application loads. Thus the registration experience can
become a deterrent than an enabling experience for the foreigner.
5.5.3 Document verification process at the FRRO / FRO is limited to ensuring the
completeness of application and availability of the prescribed supporting
document set. Registration officials conduct a brief personal interview of the
applicant to ascertain the authentication of the submitted documents, before
granting RP.
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5.5.4 The physical verification mechanism for verifying applicant details like address
details, university certificate etc, though complied with, has a large time lag and
negates the essence of Foreigner’s Registration and Tracking.
5.5.5 While few FRROs use customized registration software for registration
purposes, FROs follow a highly manual process. The software at FRROs
primarily lacks standardization across locations, thus impeding integration with
other databases.
5.5.6 Tracking system at FRRO / FRO, though important, is limited due to process
and manpower concerns at state levels.
5.5.7 Physical storage of ‘C’ forms at respective FRROs limits inter-agency
information exchange of foreign national’s whereabouts thus hampering
foreigners tracking efforts.
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6. Current IVFRT Initiatives
6.1. Current Initiatives underway in Visa
6.1.1 In order to provide superior services to applicants while enhancing national
security, MEA from time to time, undertakes various initiatives aimed at
improving existing systems and practices at Missions and consulates.
a. Currently Consular Issuance System (CIS) software is used by 29 large
missions (that account for nearly 90% of the passenger volume).
b. Around 50 missions use MEA’s in house developed software and the
remaining 90 missions use a mix of different software applications that they
may have acquired to suite their requirements. The work of upgrading these
systems is currently ongoing through National Informatics Centre (NIC).
c. Pilots to test the feasibility of including photo on the Indian Visa are being
considered.
d. Development of new system as part of the Passport Seva MMP is underway
to make suitable and consistent provision for providing passport related
information to various stakeholders.
i. The Passport Seva Project is expected to deploy an IBM DB2 database for
storing passport data, and the existing passport data from PISON (Oracle-
based) system will need to be migrated.
ii. The new system is expected to be centralized in Delhi with connectivity
across Missions and a disaster recovery back up in Chennai. With the new
system, the 29 largest missions would be networked through a MPLS-based
network.
e. The networking and connectivity approach for the other 140 missions has not
been finalized as yet; however, broadband connectivity options are being
explored currently.
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6.2. Current Initiatives underway in Immigration
6.2.1 To facilitate legitimate traveller through improved immigration services while
stringently adhering to security requirements posed by changing global
environment, MHA and BOI in association with the NIC have undertaken
several initiatives in the last 3 years. Prominent ones are listed below:
a. Up gradation of computer systems completed at 33 ICPs.
b. The Immigration Control System (ICS) software developed by NIC has also
been installed at 33 ICPs.
c. Passport Reading Machines (PRMs) installed at 29 ICPs.
d. 53 Questionable Document Examiner (QDX) Machines have been installed at
28 ICPs.
e. Up gradation of Central Foreigners Bureau (CFB) and networking with 33
ICPs, 5 FRROs, and Foreigners Division, MHA, has been completed.
f. Software for pulling D/E cards and PAX data from 16 ICPs to CFB data
centre has been installed and is operational
g. Provision for web based access to ICS system for 43 ICPs with less than 100
passengers’ traffic per day has been planned via a dedicated MPLS network.
h. The new LOC module of ICS application software that has provision for
opening LOC both globally and locally has been installed at SI Cell, CFB for
testing.
i. Advanced Passenger Information System (APIS) has been introduced at 6
airports namely Delhi, Mumbai, Chennai, Hyderabad, Bangalore and Cochin
and is currently under stabilization phase. Currently all 76 airlines at these
airports are APIS compliant and 60% data accuracy has been achieved.
j. Networking for centralized APIS is being considered.
k. A High Availability (HA) and NOC (Network Operations Centre) setup is
currently being proposed at IGI airport, Delhi and CSIA airport, Mumbai.
l. Software for converting old PAX and D/E cards into new ICS format has been
installed at 6 ICP sites and data conversion has been completed
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m. Software for storing scanned D/E cards at CFB on SAN Storage has been
developed.
n. Installation of digital cameras at some ICPs is under progress.
o. Full page Passport Readers (FPRs) have been installed at few ICPs.
6.3. Current Initiative underway in Foreigner’s Registration and Tracking (FRT)
6.3.1 Currently, limited application software for registration purposes and automation
/ modernization initiatives has been undertaken at FRROs and FROs lag
behind significantly in the use of Information Technology.
a. Mumbai FRRO offers online data entry facility to applicants and initiatives are
underway to extend their IT services to offering registration services online.
b. Kolkata FRRO maintains online C form database of approximately 2000
hotels and efforts are underway to increase their numbers.
c. Hyderabad FRO office has implemented an online registration facility for
foreigners.
d. Use of smart cards for registration is currently being conceptualised by BOI.
e. Standard registration process and application and office automation is also
being considered BOI.
f. C-form automation through mechanism of re-design for making it scan worthy
and also facility for online submission are also being considered.
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7. Global Benchmarks
The following are the leading global IVFRT practices:
7.1. Global benchmarks for Visa issuance
7.1.1 Leading practices for the Security aspect of Visa issuance
a. Document authentication tools like passport readers (with features such as
Optical Character Recognition (OCR), Machine Readable Zone (MRZ),
Radio-Frequency Identification (RFID) chip readers), Ultra Violet (UV) lights,
intelligent document scanners and ID card readers are used to detect
counterfeit/tampered travel / submitted documents/applications
b. The consular officers verify and profile the applicants by running queries on
centralised watch lists and consular databases, which are updated on a
regular basis. This facilitates identification of fraudulent and suspicious
applicants
c. Biometric data (mostly digital fingerprints of all the fingers) of applicants is
captured and checks are conducted by querying on a centralised database,
which has biographic and biometric data of criminals, suspicious individuals,
illegal migrants and fraudulent travellers
d. Visa stickers with digital photographs and holograms as well as letter scan
images are used to create tamper proof Visa stickers and thus prevent entry
of illegal / fraudulent passengers in to the Country
7.1.2 Leading practices for the Facilitation aspect of Visa issuance
a. Web portals with facilities to make online applications and secure payment
gateways are being used to facilitate applicants. The applicants can fill
application forms online, submit applications and select dates for interviews
through the portal
b. Websites with comprehensive and complete information regarding the
policies, requirements for applications, conditions for eligibility, supporting
documentation requirement and procedures are maintained to provide
information to the applicants. This assists in effective management of
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applications and reducing erroneous applications and incorrect categorisation
of visas
c. Documents and passports can be sent to the consulates through registered
courier or delivered in person, thus reducing/negating the travel of applicants
to the consulates other than collection of biometrics or in-person interviews.
7.1.3 Leading practices for the Enablement aspect of Visa issuance
a. Biographic and biometric information of applicants is stored in centralised
databases accessible to consular officers. This information is used to identify
applicants, who are illegal/fraudulent/suspicious and/or who may have been
rejected previously
b. The missions are linked to an updated watch list and a centralised consular
database to assist consular officers in making informed and timely decisions
c. Management of all the administrative and non-judgmental tasks, like
application collection, form completeness, allotting interview dates, passport
collection and at times even biometrics capture related to the lifecycle of a
visa application process and which do not have a bearing on final decision of
visa status (issuance / denial) have been successfully outsourced to third
party providers. This practice enables missions to focus entirely on the key
tasks of assessment, interviews and decision making.
7.2. Global benchmarks for Immigration
7.2.1 Leading practices for the Security aspect of Immigration
a. Advance Passenger Information System (APIS) data is used for risk
assessment of passengers by running watch list, profiling and social network
analysis checks and responding through automatic alerts to immigration
officers before the arrival of the passengers. This information is used to make
informed decisions on suspicious travellers and separate them from
legitimate travellers for intervention at the border.
b. Biographic and biometric data (finger print, facial and Iris scans) of
passengers, usually collected during visa process is made available to the
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immigration officers and is used to authenticate passengers on their arrival at
the port of entry.
c. Intelligent document scanners and passport readers enabled with features to
read and recognize text / other identification criteria (OCR, MRZ) as well as
e-passports, are used to verify passports, visas and other travel related
documents by matching their images with know images of travel / supporting
documents.
7.2.2 Leading practices for the Facilitation aspect of Immigration
a. Frequent travellers/diplomats are facilitated through the use of frequent
traveller programs using biometric information as an authentication tool.
Enrolled passengers are fast tracked into a separate immigration line, where
customized kiosks accept their travel documents or biometric enabled smart
cards scan the passengers IRIS and conduct a 1 to 1 match to authenticate
genuine travellers. On successful authentication the traveller is granted quick
and hassle free access through automated gates
7.2.3 Leading practices for the Enablement aspect of Immigration
a. The immigration officials have access to biographic and biometric information
about the passenger from a centralised / integrated database.
b. The databases are accessible to various agencies like passport offices, visas,
customs, police and other border and law enforcement agencies.
c. Timely alerts are generated through a centralised system thus assisting
immigration officers in the interception of illegal/fraudulent passengers
7.3. Global benchmarks for Foreigner Registration and Tracking
7.3.1 Leading practices for the Security aspect of Foreigner Registration and
Tracking
a. Stringent laws for registration of foreigners along with issuance of identity
cards (biometric/biographic information) are used to authenticate and track
foreigners
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b. Notifications are sent to the local police through a centralized system, which
is used to enforce registration and enable tracking
7.3.2 Leading practices for the Facilitation aspect of Foreigner Registration and
Tracking
a. There is an active involvement of local police/municipality in registration and
updating of foreigner information
b. Facilities for online registration is made an option to facilitate foreigners to
register and update information through secure portals
7.3.3 Leading practices for the Enablement aspect of Foreigner Registration and
Tracking
a. Electronic case files with biographic (and provision for biometric) information
of registered foreigners is maintained in a centralised database which is
accessible to all the registration offices across the country. The information is
shared with the key stakeholders (visa authority, police and immigration) to
enable effective tracking and to initiate appropriate action against defaulters
b. Student registration and tracking is done through a centralised system
(Student and Exchange Visitor Information System - SEVIS) in the USA.
Authorised Universities manage and control the registration of students
throughout course durations. Any changes in the status of the students are
updated within 20 days of occurrence of change on the central database by
the University. The same changes are accessed and monitored by border
control authorities. This system ensures effective and efficient tracking of
students across the United States of America
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8. Improvement Areas, Challenges and Root causes
8.1. Improvement areas / challenges of current Visa Issuance
8.1.1 Indian Missions have the following challenges / improvement areas that are
largely common across missions:
a. Missions’ ability to verify documents from Indian and local agencies is limited
b. Ability to establish applicant’s identity is limited to checks against the BL
database
c. Visa personalization ability is not standardized due to varying application
usage across missions and can be improved
d. Weak information dissemination on visa related information to the applicants
e. Application Submission process differs across missions
f. Missions primarily work on standalone IT systems that have limited
integration capabilities with other Missions, Consulates, ICPs, FRROs, and
FROs. Also IT applications across missions differ greatly.
g. Missions lack intelligent search functions due to varying capability of
applications used
h. Quality of service provided by outsourced service provider needs to be
managed more effectively
8.1.2 India positioned vis-à-vis Visa benchmarks
a. Visa related challenges, when mapped to global benchmarks comprising
parameters of security, facilitation and enablement, clearly outline
improvements areas / gaps therein.
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Mixer board analysis
Outsourcing
No outsourcing
Outsourcing in many
countries
Outsourcing in few countries
Integration
Mission not linked and no connect with
other agencies
Mission interlinked and connected to Immigration, passport etc
Missions interlinked but not connected
to other agencies
Databases
Missions not linked to
databases
Missions linked to central
databases
Mission have local
databases
Delivery
More than 10 days
Less than 3 days
Minimum five days
Payment
In cash at consulate
Secure online payment gateway
Authorised banks / partners
Application submission
In person only
Use of online portal and
post/courier
Post/courier and in person
Information dissemination
No website and hotline for
query handling
Comprehensive website and
hotline for query handling
Limited information on website and
hotline for query handling
Visa sticker
No photograph
on visa sticker
Use of biometrics in visa sticker
Use of digital photograph,
hologram and machine readable
Person authentication
Use of watch list only
Use of biometrics, watchlists, profiles & interview
Use of watch list and profiles,
interview on case basis
Document verification
Documents verified on
human judgement
only
Use of tools for all
document/passports
Use of tools only in few cases only
Security Facilitation EnablementLeading practice Country - US
India As-Is
Figure 1: India positioned Vis-à-vis Global Visa Be nchmarks
8.1.3 Root Causes - Visa
The following are the root causes behind current challenges / improvement areas in the
existing visa practices:
a. Security
Improvement Areas Root Causes
Applicability (Missions)
Dhaka Cairo London
Missions have weak
document verification
process
At times documents are submitted in the local language √√√√
All consular officers are not trained in the local language √√√√
Missions strive to issue maximum number of visa in minimum time √√√√ √√√√
Document verification, sought from relevant agencies in India for
PRC categories, takes large processing time √√√√ √√√√ √√√√
Large application volume restricts the ability to verify all submitted
documents of all applicants √√√√ √√√√
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Improvement Areas Root Causes
Applicability (Missions)
Dhaka Cairo London
Lack of an intelligent IT system that can aid document verification
like online check on previous records etc √√√√ √√√√ √√√√
Mission’s ability to
authenticate applicant’s
identity is weak
MHAs BL, primarily used to authenticate applicant‘s identity, is
usually outdated and incomplete √√√√ √√√√ √√√√
Large application volume and under staffed visa section, limits the
ability to conduct personal interviews of applicants, to a selected
few than all
√√√√
Physical storage of large number of unique case files (for e.g.
approx 350, 000 per year for HCI, Dhaka) , hampers the ability to
retrieve timely intelligence required to authenticate applicant‘s
identity
√√√√ √√√√ √√√√
Lack of an intelligent IT system that can aid authenticating
applicant's identity like biometrics etc √√√√ √√√√ √√√√
Current visa stickers have
limited security features
Visa stickers do not contain photographs or any other person
authentication related security features used in personalization
such as letter scan images, etc.
√√√√ √√√√ √√√√
Table 1: Security related challenges and their root causes in current visa practice
b. Facilitation
Improvement Areas Root Causes
Applicability (Missions)
Dhaka Cairo London
Information Dissemination
to travellers is limited
Websites do not carry all details about visa requirements or
documents to be submitted √√√√
Application Submission
process differs across
missions
Applicants take a large time to submit visa application due to the
manual process of having to manage large number of applicants √√√√
Visa section tries to accept as many applications as possible √√√√
Payment modes differ Most Missions tend to accept only cash and do not offer multiple Cash Cash Cash,
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Improvement Areas Root Causes
Applicability (Missions)
Dhaka Cairo London
across missions modes and channels of payment DD,
Online
Table 2: Facilitation related challenges and their root causes in current visa practice
c. Enablement
Improvement Areas Root Causes
Applicability (Missions)
Dhaka Cairo London
IT systems at missions lacks
intelligent search functions
Systems at missions primarily serve the requirement of data
entry, BL match and report generation and have not been
built for retrieving previous case files of applicants across
missions, immigration and FRRO / FRO
√√√√ √√√√ √√√√
IT systems at missions have
limited integration with other
missions, consulates, ICPs,
FRRO, FRO
Missions work on standalone IT systems √√√√
Missions use IT systems which are not integrated with
those used by other agencies and PISON data where
available is not leveraged effectively by other agencies
√√√√ √√√√ √√√√
Quality of service provided by
outsourced service provider
needs to be managed more
effectively
Weak service level agreement between missions and
outsourced service provider √√√√ √√√√
Service provider does not adhere to the signed SLA,
resulting in work duplication for visa processing team √√√√ √√√√
Table 3: Enablement related challenges and their ro ot causes in current visa practice
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8.2. Improvement areas / challenges of current Immigration practice
8.2.1 All ICPs follow immigration practices that are similar across BoI and State
Police manned ICPs; however, there exists substantial difference between
service capabilities of the two.
a. BoI manned ICPs are characterized by trained, vigilant, competent and
efficient immigration staff supported by IT systems, while State police
manned immigration counters are equipped with inadequate IT systems and
are manned by untrained officials due to lesser prioritization of immigration
function
b. Absence of centralised, comprehensive inter agency, inter location Alerts /
Watch lists at ICPs
c. Access to Visa issuance data is limited and information of incoming
passenger is limited to Advance Passenger Information System at 6 airports
only.
d. Travel document verification process at all ICPs has limitations and can be
improved
e. Information in DE cards is not verified, not updated in to the system at regular
time intervals and is not shared effectively
f. Passenger profiling at all ICPs is experience-driven rather than a system-
aided process.
g. All ICPs work on standalone Immigration Control Systems (ICS) which are
not integrated with any other ICPs, Missions, FRROs, or FROs.
8.2.2 India positioned vis-à-vis Immigration benchmarks
a. Immigration related challenges, when mapped to global benchmarks
comprising parameters of security, facilitation and enablement, clearly outline
improvements areas / gaps therein.
MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
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Mixer board analysis
Information Access
Alerts/watch list
Document verification
Person authentication
Quick passage
Non compliance with APIS
API data mandatory
API data for few routes
only
Non availability of timely alerts
Alerts available from
centralised database
Alerts managed by standalone
systems
No tools used for verification
Biometrics and other
tools used for verification
Tools used for document verification
Experience based
authentication
Use of biometrics &
digital photograph
Use of biometrics in pilot phase
only
No facility for quick passage
Use of biometrics/EA
C for quick passage
Facility for quick passage available but
not automated
Databases
No central database
Centralised database
Data maintained in standalone
systems
Integration
No integration with other agencies
(Visa, passport etc)
Integration with other agencies
(Visa, passport etc)
No integration but sharing on
case basis
Profiling
Passengers profiled on personal
judgement
Passengers profiled prior
to arrival
System assisted
profiling at the counter
Security Facilitation EnablementLeading practice Country - US
India As-Is
Figure 2: India Positioned Vis-à-vis Global Immigra tion Benchmarks
8.2.3 Root Causes - Immigration
The following are the root causes behind the highlighted challenges / improvement areas in
the existing Immigration practices:
a. Security
Challenge Root Cause
Applicability
MUM DEL
HRD
PR
LKO HYD
Sea
port
Access to
information of
incoming passenger
is limited
Concerned authorities do not have prior and
complete access to visa issuance data and thus
are unable to profile the applicant before
travelling
√√√√ √√√√ √√√√ √√√√ √√√√ √√√√
Prior travel information is limited to air travel only
and available at 6 Airports (APIS) √√√√ √√√√ √√√√
Absence of
centralised,
comprehensive inter
Alerts / watch listing services are manual and
localized causing time delays in updates and
availability of uniform data across ICPs
√√√√ √√√√ √√√√ √√√√ √√√√ √√√√
MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
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Challenge Root Cause
Applicability
MUM DEL
HRD
PR
LKO HYD
Sea
port
agency, inter
location Alerts /
Watch lists
Travel document
verification process
is weak and has
limitations
Document verification process is highly
dependent on experience of the official manning
the immigration counter
√√√√ √√√√ √√√√ √√√√ √√√√ √√√√
Officials use of tools is limited to instruments like
UV scanner and QDX √√√√ √√√√ √√√√ √√√√ √√√√ √√√√
Only few ICPs have access to additional
database like PISON √√√√ √√√√
ICPs do not have access to information on visa
issued by missions, documents submitted by
applicants etc to enable them to cross verify
travel documents presented at the counter
√√√√ √√√√ √√√√ √√√√ √√√√ √√√√
Lack of regular training to immigration officials on
security features of travel documents etc √√√√ √√√√ √√√√
High pressure on immigration officials to clear
passengers within specific time limit √√√√ √√√√
Officials of limited proficiency man immigration
counters √√√√ √√√√ √√√√
Information in DE
cards is not verified
and shared
effectively
Details in the DE Cards are not always verified
with the documents presented by the applicant at
the counter due to passenger volumes
√√√√ √√√√ √√√√ √√√√ √√√√
Delay in updating DE cards into the system used
by CFB √√√√ √√√√ √√√√ √√√√ √√√√
Table 4: Security related challenges and their root causes in current Immigration practice
b. Facilitation
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Challenge Root Cause
Applicability
MUM DEL
HRD
PR
LKO HYD
Sea
port
Time spent for
immigration check is
more in case of
state police manned
ICPs as compared
to BoI manned ICPs
Lesser number of counters are operated even at
peak traffic √√√√ √√√√ √√√√
ICPs are understaffed √√√√ √√√√ √√√√
Table 5: Facilitation related challenges and their root causes in current Immigration practice
c. Enablement
Challenge Root Cause
Applicability
MUM DEL
HRD
PR
LKO HYD
Sea
port
Passengers profiling
is an experience
driven exercise than
a system aided one
Profiling is highly dependent on experience of
the official manning the counter √√√√ √√√√ √√√√ √√√√ √√√√ √√√√
MHAs BL/LOC, primarily used to authenticate
applicant identity, is outdated, incomplete and
differs with ICPs
√√√√ √√√√ √√√√
Limited ability for targeted interventions as
advance passenger profiling is not available √√√√ √√√√ √√√√ √√√√ √√√√ √√√√
Officials of limited proficiency man immigration
counters √√√√ √√√√ √√√√
IT systems at ICPs
are not integrated
with other ICPs,
missions, FRRO,
FRO
ICPs are standalone networks limiting ability to
react in real time √√√√ √√√√ √√√√ √√√√ √√√√ √√√√
IT systems, used by ICPs, are not integrated with
those used by missions, FRRO, FRO √√√√ √√√√ √√√√ √√√√ √√√√ √√√√
Table 6: Enablement related challenges and their ro ot causes in current Immigration practice
8.3. Improvement areas / challenges of current FRT practice
MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
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8.3.1 Existing FRT practices has following challenges:
a. Currently, FRT processes are limited primarily to Foreigner’s Registration
only, as tracking capabilities of both FRRO and FRO are limited.
b. Document Verification ability at both FRRO and FRO is weak and largely
limited to scrutinising documents for completeness and accuracy.
c. FRROs, though use customised IT system for managing registration, the
same is highly localised with negligible integration with other agencies.
Registration process is highly manual at FROs.
d. FROs lack adequate supporting infrastructure like working computers,
document examining machines, databases, connectivity with various
agencies like universities, ICPs etc
e. The current legislation only requires visitors with a stay stipulation of over 180
days to get themselves registered with the concerned Foreigners Regional
Registration Officer (FRRO)/ Foreigners Registration Officer (FRO) having
jurisdiction over the place where the foreigner intends to stay, within 14 days
of his/her arrival (Pakistan and Afghan nationals are mandated to register
themselves with in 24 hrs and 7 days of arrival respectively). This brings only
a small number of visitors in the registration net and alternatives including
legislation change should be considered to improve the same.
8.3.2 India positioned vis-à-vis FRT benchmarks
a. These challenges, when mapped to global benchmarks on FRT practices
comprising various parameters on security, facilitation and enablement,
clearly outline improvements areas / gaps therein:
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Mixer board analysis
Case files
Paper based case files
Electronic case files on centralised database
Electronic case files on standalone
systems
Portals
No facility for registration
through portal
Registration and updating through portal
In person registration
but updating through portal
Location
No designated
location
Involvement of local
police/municipality
Limited locations for registration
Notification / Alerts
No alerts generated
Automated alerts
generated
Alerts generated
through manual process
Registration card / ID
Paper booklet
Biometric cards
Magnetic strip/ other ID
cards
Integration
No data sharing
Integration with other agencies
Data sharing on case to case basis
Databases
No databases
Central database
Local databases
Type of Document
Passports & visa only
Passport, visa and documents
certified by authorities in the Country of origin
Passport, visa and other
documents
Security Facilitation Enablement
Registration mandate
No mandate for registration
Registration for all
foreigners
Registration only for
certain visa categories &
countries only
Leading practice Country - Germany
India As-Is
Figure 3: India Positioned Vis-à-vis Global FRT Ben chmarks
8.3.3 Root Causes - FRT
The following are the root causes behind the highlighted challenges / improvement areas in
the existing FRT practices:
a. Security
Challenge Root Cause
Applicability
MUM DEL KOL LKO HYD
Document Verification
ability is weak and limited
Document verification, sought from relevant
agencies, takes large time √√√√ √√√√ √√√√ √√√√ √√√√
Lack of connectivity between FRROs, FROs,
missions and ICPs limits the ability to cross
verify the submitted documents
√√√√ √√√√ √√√√ √√√√ √√√√
FRROs and FROs lack document examiner
infrastructure like QDX and UV scanner √√√√ √√√√ √√√√ √√√√ √√√√
Lack of regular training to registration officials
on security features of travel documents etc √√√√ √√√√
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Challenge Root Cause
Applicability
MUM DEL KOL LKO HYD
Lack of enforcement of data sharing policy
guidelines related with foreigner's registration
between concerned agencies like universities
etc and FRRO / FRO
√√√√ √√√√ √√√√ √√√√ √√√√
Physical storage of large number of unique
case files , hampers the ability to retrieve
timely intelligence required to authenticate
documents
√√√√ √√√√ √√√√ √√√√ √√√√
Absence of centralised,
comprehensive inter
agency, inter location
Alerts / Watch list
Alerts / watch list services are manual and
localized to the particular city police and FRRO
/ FRO only
√√√√ √√√√ √√√√ √√√√ √√√√
Table 7: Security related challenges and their root causes in current FRT practice
b. Facilitation
Challenge Root Cause
Applicability
MUM DEL KOL LKO HYD
Registration Process
takes large time
Manual Application submission process, that results
in large time spent on data entry by officials √√√√ √√√√ √√√√ √√√√
Understaffed registration function increases the time
spent for completing registration process √√√√ √√√√ √√√√
Table 8: Facilitation related challenges and their root causes in current FRT practice
c. Enablement
Challenge Root Cause
Applicability
MUM DEL KOL LKO HYD
IT systems at FRROs
are standalone
FROs do not have access to IT systems for
registration √√√√ √√√√
MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
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Challenge Root Cause
Applicability
MUM DEL KOL LKO HYD
IT systems at FRROs are standalone √√√√ √√√√ √√√√
IT systems used at FRROs, are not integrated with
those used by missions and ICPs and other FRROs √√√√ √√√√ √√√√ √√√√ √√√√
Table 9: Enablement related challenges and their ro ot causes in current FRT practice
MMP - Immigration, Visa and Foreigner’s Registration and Tracking (IVFRT)
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9. Solution prioritization
9.1. Visa prioritizations
As an outcome of the validation workshop held with key stakeholders from MHA, MEA, BoI,
FRRO, DIT and NIC the following are the visa prioritisations:
S. No. Challenges and Root Causes Priority
1 Alternative methods such as biometrics need to be adopted to ensure more
accurate applicant identification High
2
All Missions and Consulates must have uniform applications that can be
integrated to allied platforms that improve effectiveness (PISON and other
external databases)
High
3 Methodologies used to alert applications by ‘Black List’ individuals must be
improved High
4 Time taken for document verification sought from relevant agencies in India
must be improved High
5 Maximum number of visas must be issued within stipulated periods / hours
of business High
6 CIS systems must be upgraded beyond current levels of functionality that
include basic data entry and report generation High
7 Record retrieval processes (following the grant of visas) require quicker
turnaround time Medium
8 Application payment options must be increased to improve service
orientation Medium
9
Uniform inter-departmental information sharing platforms must be identified
to work beyond current ‘need to know’ methods of data sharing that
increases lead times
Medium
10 Local language sensitization / adaptation at the point of visa application Low
11 The process of selection of applicants that require personal interview
procedures must be streamlined Low
12 The quality of information available to visa applicants must be made more
comprehensive and more easily available Low
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S. No. Challenges and Root Causes Priority
13 Authorized service provider networks certified of speedy and accurate
document management can reduce processing times Low
14 Improved service levels must emerge between service providers and
missions to reduce processing times and work duplication Low
Table 10: Visa Prioritization
9.2. Potential solution options for Visa
9.2.1 Adoption of photo on visa and or biometrics as well as other visa
personalization mechanisms for improving person identification.
9.2.2 Explore usage of a unique traveller case file / dossier to improve effectiveness
and analysis of data gathered at different stages of the traveller journey.
9.2.3 A centralized service should be considered for updating / checking BL so that
only checks can be performed rather than having access to BL data.
9.2.4 Explore solutions for reducing the time taken for document verification sought
from relevant agencies in India.
9.2.5 IT and / or outsourcing should be used to aid / enable the issue of maximum
number of visas within stipulated periods / hours of business; while in specific
cases like Dhaka all necessary measures should be provided to ensure
effective functioning.
9.2.6 Current profiling capabilities should be improved through data mining to aid
targeted interventions for identifying applicants that require personal interviews.
9.2.7 Information dissemination to visa applicants must be made more
comprehensive and more easily available through websites; online applications
submission and appointments should be considered.
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9.3. Immigration prioritizations
As an outcome of the validation workshop held with key stakeholders from MHA, MEA, BoI,
FRRO, DIT and NIC the following are the Immigration prioritisations:
S. No Challenges and Root Causes Priority
1 Information disseminated prior to travel is currently limited to APIS and must be
extended High
2 All ICPs must have standardized access to databases like PISON etc that enable
improved security levels High
3 Methodologies used to alert applications by ‘Black List’ individuals must be improved
with standardized processes across ICPs High
4 Alerts and watch-listing processes must be automated and capable of implementation
across uniform data that must be captured and maintained at ICPs High
5 Officials’ use of tools is limited to instruments like UV scanner and QDX. Options of tools
must be expanded and modernized High
6 Load balancing of ICP staff needs to be optimized based on passenger traffic more
effectively High
7 Training requirements and protocols must be instituted to improve, update and educate
immigration officials on developing document security features Medium
8 IT systems, used by ICPs, are not integrated with those used by missions, FRRO, FRO.
Role based access processes can be instituted to improve role effectiveness Medium
9 Disembarkation card cross verification and data entry procedures need to be
strengthened/improved Medium
10 Profiling of incoming passengers at immigration is an extremely manually dependent
procedure. Options of partial automation must be explored Medium
11 Clear data sharing policies that are now, primarily limited to ‘Need to Know’ sharing
methods, must be adopted to ensure seamless data integration Low
12 Interdepartmental agencies of MHA must work on streamlined SLA’s and move away
from the current ‘Need to know’ methodologies of information sharing Low
13 Immigration authorities must have role based access to visa issuance related data and
documentation to enhance profiling of suspect identities Low
14
Immigration officials are often under pressure to clear passengers at immigration
counters within stipulated time levels – thus compromising quality. SLA’s that do not
compromise security must be adopted
Low
Table 11: Immigration Prioritization
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9.4. Potential solution options for Immigration
9.4.1 APIS capabilities should be stabilized to a centralized format and then extended
for Advance Passenger Profiling capabilities, which can be further extended in
the future for issuing Right to Board.
9.4.2 A centralized service should be considered for updating / checking BL / LOC so
that only checks can be performed rather than having access to BL data.
9.4.3 Automated updation of alerts and watch-listing services based on data captured
at ICPs.
9.4.4 Use of tools at ICPs like PRM, UV scanner and QDX should be reviewed and
recommended for better document verification and person authentication.
9.4.5 Load balancing of ICP staff needs to be optimized based on passenger traffic
more effectively.
9.4.6 Integrated approach to update unique case files based on specific ICP data that
can be accessible by Missions and FRROs / FROs.
9.4.7 Clear data sharing policies should be formulated to ensure seamless data
integration.
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9.5. Foreigner’s Registration and Tracking (FRT) prioritizations
As an outcome of the validation workshop held with key stakeholders from MHA, MEA, BoI,
FRRO, DIT and NIC the following are the FRT prioritisations:
S.no Challenges and Root Causes Priority
1 Connectivity between FRROs, FROs, missions and ICPs must be improved to
cross verify the submitted documents when required High
2
Time taken for document verification sought from relevant agencies in India
and outside of India must be reduced in the interest of security, traceability
and effectiveness
High
3
Physical storage of large number of unique case files hampers the ability to
retrieve timely intelligence required to authenticate documents. Relevant levels
of digitization could be explored.
High
4 Manual registration submission process, that results in large time spent on data
entry by officials. Modernization of the process can be explored High
5
FROs do not have access to IT systems for registration and IT systems at
FRROs are standalone. Automation, networking and integration must be
explored to ensure seamless enablement of responsible staff.
High
6
Understaffed registration function increases the time spent for completing
registration process. Capacity building to address this issue must be explored
along with augmentation
Medium
7
FROs lack basic document examiner infrastructure like QDX and UV scanner
and these facilities must be upgraded / introduced to increase the effectiveness
of procedures and processes
Medium
8
Enforcement of data sharing policy guidelines related to foreigner's registration
between concerned agencies like universities etc and FRRO / FRO must be
incorporated.
Medium
9 Alerts / watch list services are manual and localized to the particular city police
and FROs only. The degree of automation must be upgraded. Medium
10 Clear data sharing policies that are now, primarily limited to ‘Need to Know’
sharing methods, must be adopted to ensure seamless data integration Low
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11
IT systems used at FRROs, are not integrated with those used by missions and
ICPs and other FRROs. Unclear data sharing policies, primarily limited to
‘Need to Know’ request based information, hampers seamless integration. Role
based access could be explored in the near to mid term.
Low
Table 12: Foreigner Registration and Tracking Prior itization
9.6. Potential solution options for Foreigner’s Registration and Tracking
9.6.1 Connectivity and exchange of scanned documents and forms submitted by
travellers, between FRROs, FROs, Missions and ICPs must be improved to
cross verify the submitted documents when required.
9.6.2 Explore digitization options as physical storage of large number of case files
hampers the ability to retrieve timely intelligence required to authenticate
documents.
9.6.3 Extend online or computer assisted application submission process to reduce
large time spent on data entry by officials.
9.6.4 FROs do not have access to IT systems for registration, and IT systems at
FRROs are standalone. Automation, networking and integration must be
explored to ensure proper enablement of the service.
9.6.5 Mandatory data sharing policy guidelines related to foreigner's registration by
organizations like universities etc should be incorporated.
9.6.6 Extend online application submission process of C-Forms by hoteliers.
9.6.7 Role based secure access and availability of scanned documents and
electronic records in unique case files will enhance the retrieval processes and
provide access to registration related information to all relevant agencies.
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10. Proposed Solution Design
10.1. Existing Contextual Architecture
10.1.1 Existing IVFRT system is a set of federated disparate system that spans
across agencies, which provide various visas, immigration and FRT related
services to applicant / passenger. Below mentioned figure explains the
contextual architecture of the existing system.
Figure 4: Contextual Architecture of existing IVFRT ecosystem
10.1.2 The federated design and limitations of existing information exchange
mechanism between various stakeholders manifest themselves as challenges
(as identified in current state assessment report) that hamper smooth
functioning of their respective functions and thus necessitating the need for
either creation of new services and improvement in existing services.
10.2. Solution Design Principle and Standards
10.2.1 The following principles and standards have been used to design a
comprehensive IVFRT system that aims to address prioritised challenges /
needs of all stakeholders and ensure that the solution design accounts for
global best practices while maintaining the distinct characteristics and need of
every stakeholder. The principles were also validated with key stakeholders.
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10.2.2 Principles used for designing the IVFRT solution:
No. Architecture Principles
1 Use existing systems and planned initiatives.
2 Allow near real-time information sharing across IVFRT.
3 Apply new technology and new biometric based control technology.
4 Provide the ability to retain data control while making it available for consultation and sharing.
5 Systems should be able to adapt to regulatory changes and policies.
6 Systems should adapt to changing geopolitical circumstances affecting passenger flows.
7 Gather and process pre-travel information of the passenger.
8 Promote intelligence led control through appropriate gathering of data.
9 Expedited clearance where possible facilitating bonafide passengers.
10 Use risk assessment methodology and tools for analyzing information.
11 Provide means to store and retrieve data efficiently and accurately.
12 Ensure that data is treated confidentially with appropriate level of security.
13 Keeping the systems and processes simple from an MMP service perspective.
14
Systems must be implemented in compliance with government and statutory security and
confidentiality laws and privacy policies.
15 Provide Security as an independent service
16 Provision for Policy Based Security
17
Access Control must be applied to all users consistently and authorization decisions must be
audited.
18 Separation of domains, environments, networks and data where possible.
Table 13: Architecture Principles used to design th e IVFRT Solution
10.2.3 Proposed standards for the IVFRT solution:
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No. Component Description Standard
1 Hyper Text
Transfer Protocol
Upgrade mechanism in HTTP/1.1 to
initiate Transport Layer Security
(TLS) over an existing TCP
connection
RFC 2616
2 Directory General purpose directory for user
access LDAP V3
3 File Transfer
Protocols Used for File Transfer
RFC 959 (with restart and
recovery) and HTTP
(RFC 2616) for file transfer
4 IP-sec
Internet Protocol Security
communications to authenticate and
encrypt each IP Packet of a data
stream.
RFC 2402 and RFC 2404
5 Transport
Security
Provides the encryption of data
channel between the network
endpoints.
SSL V3/TLS (RFC 2246)
6 Encryption
Algorithms Encryption of data 3DES, AES, Blowfish
7 Digital Signatures Provide mechanism for ensuring non-
repudiation and message security. RSA, DSA, DSS
8
Graphical/still
image information
exchange
specification
Store and retrieve graphical images
in a lossless manner (without loosing
the image quality)
For images that will not
tolerate information loss use
Tag Image Format(.tif)
When highly compressed
imaging is required use
Enhanced Compressed
Wavelet (.ecw)
9
Biometric data
interchange
Formats(finger
image data,
Finger pattern,
Standardize biometric data
interchange formats for the
interoperability of biometric
components.
ISO/IEC 19794-1, 19794-2,
19794-3, 19794-4, 19794-5,
19794-6, 19794-7
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No. Component Description Standard
Face Image data,
Iris Image data)
10
Biometric
application and
programming
interface
Define set of interface that allows a
software application to communicate
with one or more biometric
technologies.
ISO/IEC DIS 19784-1.2
WSQ (Wavelet Scalar
Quantisation) (Grey-scale
fingerprint compression)
JPEG2000
11
Information
Security
Management
Code of practice for information
security management
BS7799 ISO/IEC 27002
12 APIS Electronic Data Interchange UN/EDIFACT
13 Application
Integration
Standard mechanism based on web
service, interoperability (WSI) for
integration with external application
WS-I
Table 14: Proposed Standards for the IVFRT Solution
Based on the existing contextual architecture of IVFRT system, recommended principles
and standards, the following conceptual services are proposed to be rendered through the
proposed IVFRT system.
10.3. Proposed Conceptual services at missions:
Figure 5: Proposed conceptual services at Missions
10.4. Proposed Logical Services at Missions
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In order to secure the conceptual services for missions the following logical information
services are proposed:
Conceptual Business Service Logical Information Service
Facilitation
Information Dissemination
Application Tracking, Customer feedback and Grievance redressal
Visa Fee Calculation, Payment and Acknowledgement
Appointment Scheduling
Visa / OCI / PIO Application
Visa Application Acceptance
Visa Category Check
Visa Application Completeness Check
Regulatory Check
Document Verification
Document Requirement Check
Document Authentication Service
Document Archiving and Retrieval
Person Authentication
PRC Reference Check
Student Reference Check
Visa Applicant Profiling
Indian Passport Verification
Visa History Reference Check
Verify Travel History
Unique Person Identification Service
Watch list Check
Visa Issuance
Visa Sticker Allotment
Visa Personalization
Visa Sticker Printing
Monitoring and Reporting
Outsourced Service Provider SLA Monitoring
Inter Department SLA Monitoring
Financial Data Reporting
Visa Sticker Accountability Reporting
Alerting Service
Maintain Black List
Visa Information Upload
Table 15: Proposed Logical Services at Missions
10.5. Proposed Logical Application View for Missions
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Figure 6: Proposed Logical Application view for Mis sions
10.6. Proposed Conceptual Services at Immigration
Existing Service
Proposed or Improved Service
Existing Database
Proposed or Improved Database
Existing Service
Proposed or Improved Service
Existing Database
Proposed or Improved Database
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Figure 7: Proposed Conceptual Services at Immigrati on
10.7. Proposed Logical Services at Immigration
10.7.1 In order to secure the conceptual services for immigration the following
logical information services are proposed:
Conceptual Business Service Logical Information Service
Advance Passenger Information Processing
Unique Person Identification Service
Document Archiving and Retrieval Service
Document Verification Service
Advance Passenger Watch listing
Boarding clearance issuance
APIS data service
APIS data and unique person identification matching service
Passenger profiling
Person Authentication Unique Person Identification Service
Watch listing Check
Travel Document Verification
Document Requirement Check
Document Authentication Service
Document Archiving and Retrieval Service
DE Card Collection and Processing DE Card digitization
Flight / Vessel Clearance issue flight/vessel clearance
Monitoring and reporting
Profiling Services
Watch listing services
Alerting service
Reporting and Data services
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Alerting / Notification Service
SLA Monitoring
Table 16: Proposed Logical Services at Immigration
10.8. Proposed Logical Application View for Immigration
Figure 8: Proposed Logical Application view for Imm igration
10.9. Proposed Conceptual Services for Foreigner Registration and Tracking
Existing Service
Proposed or Improved Service
Existing Database
Proposed or Improved Database
Existing Service
Proposed or Improved Service
Existing Database
Proposed or Improved Database
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Figure 9: Proposed Conceptual Services at FRT
10.10. Proposed Logical Services for FRT
10.10.1 In order to secure the conceptual services for Foreigner Registration and
Tracking (FRT) the following logical information services are proposed:
Conceptual Business Service Logical Information Service
Facilitation
Information Dissemination
Application Tracking, Customer feedback and Grievance redressal
Registration Fee Calculation, Payment and Acknowledgement
Appointment Scheduling
Registration / Visa Extension and Conversion/ Exit Permit
Application
Application Acceptance
Visa Category Check
Application Completeness Check
Regulatory Check
Document Verification
Document Requirement Check
Document Authentication
Document Archiving and Retrieval
MHA Reference Check (applicable visa extension)
Person Authentication
MHA Reference Check (applicable visa extension)
Student Reference Check
Applicant Profiling
Passport Verification (for PIO applicant)
Registration History Reference Check
Verify Travel History
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Conceptual Business Service Logical Information Service
Unique Person Identification Service
Watch list Check
Resident Permit / Visa / Exit Permit Issuance
Visa Sticker Allotment
Visa Personalization
Visa Sticker Printing
Monitoring and Reporting
Financial Data Reporting
Visa Sticker Accountability Reporting
Alerting Service
Table 17: Proposed Logical Services at FRT
10.11. Proposed Logical Application view for FRT
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Figure 10: Proposed Logical Application view for FR T
10.12. Key Solution Components of the proposed IVFRT solution
Existing Service
Proposed or Improved Service
Existing Database
Proposed or Improved Database
Existing Service
Proposed or Improved Service
Existing Database
Proposed or Improved Database
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10.12.1 Unique case file - In order to enable security and effectively facilitate
legitimate passengers, each traveller will be uniquely identified. Every journey
that the traveller undertakes along with information captured at various stages
of the journey will be organized and stored in unique case files. A distributed
database of unique case files / dossiers pertaining to a traveller are proposed
and will be used by applications across Missions, Immigration and FRRO /
FROs. This case file on the database will hold all information pertaining to every
travel / visit by a traveller including information supplied during visa application,
PAX data, DE Card data, C Form data and registration data where relevant as
well as any adverse observations. Though the effective use of metadata it will
be possible to provide relevant views of the traveller across IVFRT to different
stakeholders with varying levels of access.
10.12.2 Biometric identification of traveller across IVFRT - To ensure that passengers
are uniquely identified at various touch points, biometrics applications and
engines will be installed at various touch points across IVFRT. One-to-one as
well as one-to-many biometrics matches will be designed in either real time or
batch processes based on requirement and network availability. As part of
personalisation of Visa stickers, it is proposed that feasibility of chip based visa
sticker or a 2 D barcode containing two fingerprints may be explored as part of
Phase 1 of implementation.
10.12.3 Risk assessment – To improve risk assessment an experience enabled and
system aided solution is proposed to determine the level of interest in a traveller
/ applicant and identify high risk individuals / travellers. To achieve the same
Risk Assessment is proposed as a combination of watch listing, profiling and
social network analysis. This will leverage interface with a number of internal
and external data sources such as the black list, LOC, LOP, Interpol’s SLTD,
CCTNS records, etc. This will address persons of interest as described below:
a. Known to be of interest and contained in a database or ‘Watch list’
b. Previously unknown to the Government but match the characteristics of a
predetermined
c. Profile of a person or other entity that is likely to be of interest to concerned
agencies.
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d. Identified by analysis and data mining through trends or other patterns in data
sets.
10.12.4 EACS - A trusted traveller programme that facilitates trusted passengers
through speedier immigration clearance at ICP. To achieve this, a trusted
traveller program enabled is Electronic Access Control System is proposed
(EACS). The proposed EACS system will require pre-enrolment as well as will
rely on biometrics, watch lists and Unique Case Files to provide automated
immigration clearance.
10.12.5 APIS – As part of the IVFRT solution it is proposed that APIS capabilities
should be centralized that has adequate capabilities to interface with multiple
carriers for collection of API as well as PNR data. This will aid in advanced
passenger profiling for both international and domestic travel; thereby enabling
effective passenger profiling and tracking. Additionally, it is proposed that the
APIS system will have the ability to issue authority to carry intimations as a
response back to carriers. APIS capability to interface with data feed received
from carriers is proposed to be compliant with UN/EDIFACT standards. It is
also proposed that individual carriers be pre-certified for APIS compliance and
specific interfaces should be built for interfacing with airlines. This will ensure
that the data exchange through the interface is secure and automated as well
as extract, transform and load operations can be carried out to ensure data
conversion to type required by ICS.
10.12.6 For successful design and implementation of these key components the
following standards and security requirements are proposed:
Standards Components
UCF Risk
assessment and Profiling
Biometric System
EACS APIS
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Hyper Text Transfer Protocol � � � � �
Directory � � � � �
File Transfer Protocols � � � � �
IP-sec � � � � �
Transport Security � � � � �
Encryption Algorithms � � � � �
Digital Signatures � � � � �
Graphical/still image information exchange specification
� � �
Biometric data interchange Formats(finger image data, Finger
pattern, Face Image data, Iris Image data)
� � �
Biometric application and programming interface
� � �
Information Security Management � � � � �
Security Requirement UCF Risk
assessment and Profiling
Biometric System
EACS APIS
User Enrolment and management � � � � �
Authentication � � � � �
Authorization � � � � �
N2K Authorization � � � � �
Date Labelling � � � �
Content Scanning � � � � �
N2K Data Release � � � �
Data Encryption in transit � � � � �
Data Encryption in repository � � � � �
End device protection � � � � �
Security Accounting � � � � �
Security Audit � � � � �
Security Testing � � � � �
Table 18: Proposed Standards and Security Requireme nts
10.13. Proposed IVFRT Solution
The proposed IVFRT solution deployment view is as depicted below:
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Figure 11: Proposed IVFRT Solution deployment view
10.13.1 Two data centres, one for MEA (Visa related functions) and one for MHA (for
Immigration and FRT functions) are proposed as central system. These data
centres would be suitably connected with each other to enable cross flow of
requisite data for Unique Case File (UCF) creation and updation. Additionally,
data centres are proposed to be connected with missions (MEA) through NIC
Network or Internet as may be applicable and ICPs, FRROs, FROs (MHA)
through NICNET.
10.13.2 These data centres would independently store their databases and any
information exchange between the two would be based on role based access
control. The MEA data centre would own and host visa information data and
share it with ICPs (under MHA) on a read only basis to enable viewing
traveller’s visa information at ICPs. Similarly, relevant information related to
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passenger’s ICP, tracking and registration data, would be shared with consular
officials to enable them take informed decision. It is proposed that at no point of
time, any access would be provided to any function to overwrite / update
existing database of other function.
10.13.3 To provide high security to these data centres, a Demilitarised Zone (DMZ) is
proposed between two firewalls inside the data centre. Digital certificate for site
authenticity and SSL for on-the-wire data security is also proposed to augment
this further.
10.13.4 Mission data centre is proposed to comprise of the following
a. Visa Self-Service (VSS) web application used by foreigners to apply for visa,
PIO or OCI and fix appointments with missions and track application status. It
also allows consular officers to check appointment schedule
b. Improved CIS application and CIS database linked with Biometrics and
document scanning features
c. MEA centric profiling databases
d. Process choreography server
e. Other administrative databases
10.13.5 The MHA data centre is proposed to comprise of the following
a. Centralised APIS database
b. MHA centric profiling database
c. Improved ICS linked with biometric features
d. Web application for Visa Extension and Registration (VER) to enable
i. Foreigners to online apply for registration and fix appointments with FRRO
ii. FRROs for collection of C form online etc
e. Other administrative databases
10.13.6 Additionally, each data centre is proposed to comprise a UCF (Main)
database that comprises UCF header information including a unique UCF ID
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along with other basic information about an individual. It also has the metadata
that links it to other related data elements such as visa, travel, registration,
arrest etc. When the UCF is accessed this data is pulled up and presented to
the user. Biometrics and scanned documents are also accessible through UCF
but due to their respective sizes, their access would be on need to know basis.
10.14. Proposed Information Exchange in the IVFRT system
10.14.1 Implementation of proposed IVFRT system would enable following
information exchange mechanism across the related functions:
Figure 12: Proposed information exchange in the IVF RT Solution
10.14.2 Visa processing process for Foreigner’s
a. Applicant fills his / her visa application online using web based online
application submission system
b. Online system validates the entered details and accepts visa fees using the
defined online payment modes (except in those countries where online
payments are not allowed)
c. Applicant takes online appointment for meeting consular officials to submit
physical copy of the supporting document, provide biometrics and interview
for visa processing
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d. Applicant arrives for interview on specified date. All the required documents
would be collected, verified, scanned, validated (in case of doubt) and stored
in to databases at missions.
e. Biometric (finger prints, iris etc) information is collected for each of the
applicant and stored locally in mission databases
f. At the end of the first day, a batch process is executed and the batch file is
transferred to centrally located MEA database.
g. At MEA Headquarter in Delhi, each of the applicants information is checked
against existing UCF (Unique Case File), if a match is found then this data is
appended to existing UCF, if not found then a new UCF is opened for the
applicant
h. At MEA each of the new applicants goes through a risk profiling which
includes 1: N biometric matching against black lists, rejected lists etc. Risk
profiling will be executed against both MEA and MHA databases.
i. The results of the profiling are stored in MEA database
j. Before the end of second day, a batch process is executed and the results of
profiling are sent to each of the Missions.
k. At the beginning of third day, Missions use the information received and
accepts or rejects the application. Missions might run risk profiling against a
local black lists also in case it is found to be necessary. Visa Stickers will be
personalised and printed, with the inclusion of personalisation features such
as letter scan image, biometric chip or 2 D barcode containing fingerprints.
Accepted and rejected visas are dispatched or personally handed over to the
applicants.
l. At the end of third day, a batch process is executed to create a batch file with
status of each of the visa applications and this is sent to MEA database
where it is stored for future usage.
10.14.3 Foreigner’s entry into India
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a. Traveller buys a ticket providing the required information; Airlines (and other
modes of travel) creates PNR files using all the travellers’ information and
sends it to centralized APIS database located at CFB, using a batch process.
b. At CFB, risk profiling is carried out on all these passengers at stipulated time
and the results are stored in a central database.
c. A batch process checks the results and in case any security threat is sensed,
sends an alert to airlines (and other modes of travel) based on which airlines
will not issue the boarding pass and / or take necessary action
d. 15 minutes after flight departure from foreign airport, Airline sends Flight
Manifest Data, APIS, adhering to UN/EDIFACT standards, to central APIS
database located at CFB.
e. Based on received Flight Manifest Data, CFB transfers all required data
(Flight Manifest, Visa, Biometrics, etc) pertaining to each of the passengers to
ICPs where the vessel will enter.
f. Upon arrival of vessel and disembarkation, passengers fill DE cards and
submit at ICP counters.
g. Each passenger visa is scanned and each passengers biometric details are
validated (1:1 check) against those available in the system after which
passenger is allowed to pass through. Additionally, in case of registration
requirement at FRRO / FRO, an online alert is send to FRRO for the
impending registration.
h. Immigration official enters passenger status and updates UCF and a batch
file for all passengers alighting from the specific aircraft is transferred to
central server at CFB.
i. The DE cards for passengers are scanned and required information is loaded
locally at ICPs. Subsequently all this information is transferred to central MHA
using batch program.
10.14.4 Foreigner Registration and Tracking
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a. Based on Immigration data received from ICPs, CFB sends passenger data
(Visa, Biometric, UCF, etc) to the relevant FRRO / FROs.
b. Applicant fills his / her registration application online using web based online
application submission system for registration
c. Online system validates the entered details and accepts registration fees
using the defined online payment modes.
d. Applicant takes online appointment for meeting registration officials to submit
physical copy of the supporting document, provide biometrics and interview
for registration.
e. Applicant arrives for interview on specified date. All the required documents
would be collected, verified, scanned, validated (in case of doubt) and stored
in to databases at FRROs / FROs.
f. Each visa is scanned and each passengers biometric details are validated
(1:1 check) against those available in the system after which the decision to
grant / refuse registration is taken and registration official updates travel
history of the applicant and a batch file for all registrations is transferred to
central server at CFB.
10.14.5 Foreigner’s exit from India
a. Foreigner buys the ticket providing the required information; Airlines (and
other modes of travel) creates PNR files using all the travellers’ information
and sends it to centralized APIS database located at CFB, using a batch
process.
b. At CFB, risk profiling is carried out on all these passengers at stipulated time
and the results are stored in a central database.
c. A batch process checks the results and based on the travel itinerary, CFB
would transfer foreigner’s UCF to the related ICP. In case any security threat
is sensed, sends an alert to airlines (and other modes of travel) based on
which airlines will not issue the boarding pass and / or take necessary action
d. Upon arrival at ICP, foreigner fills DE card and submits at ICP counters.
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e. Each passenger visa is scanned and each passengers biometric details are
validated (1:1 check) against those available in the system after which
passenger is allowed to pass through.
f. Immigration official enters passenger status and updates UCF. The batch file
for all passengers embarking from the specific flight is transferred to central
server at CFB.
g. The DE cards for passengers are scanned and required information is loaded
locally at ICPs. Subsequently all this information is transferred to central MHA
using batch program.
10.14.6 First time Indian traveller going abroad and first time PIO, OCI traveller
coming into India
a. Upon arrival at ICP, Indian traveller fills DE card and submits at ICP counters.
b. Immigration official captures Biometric (finger prints, iris etc) and other travel
details of the traveller and batch transfers them to CFB for UCF creation in
addition to current process of immigration checks and takes decision to let /
refuse exit / entry.
c. At CFB risk profiling is carried out on all these passengers at stipulated time
and UCF is created and stored in a central database
d. The DE cards for passengers are scanned and required information is loaded
locally at ICPs. Subsequently all this information is transferred to central MHA
using batch program.
e. It is important to note that this process would be true only to first time Indian
traveller going abroad and first time PIO, OCI traveller coming into India. For
subsequent travels, his immigration clearance would be at par with that
followed for foreign nationals.
10.15. The Ideal IVFRT Solution
10.15.1 It is proposed that upon successful implementation of the proposed IVFRT
system, all efforts should be channelized to sustain the same and move it
towards building a more intelligent and effective system with one central system
and real time information exchange with the central system, as depicted under:
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Figure 13: Proposed Ideal IVFRT Solution
10.15.2 This deployment ensures that optimum utilization of resources, improved
process effectiveness and better management over the proposed IVFRT
deployment and real time information sharing.
10.15.3 However, implementation of this ideal system would require substantial
change in the policy guidelines and a common operational governance
structure / creation of an umbrella organization across IVFRT functions. Thus, it
is proposed that a phase wise migration / implementation plan be reviewed, and
validated during phase 2 of the implementation and subsequently an adoption
strategy created, if agreed, over a period to time to realize this.
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11. Implementation requirements
11.1. It is estimated that complete implementation of the proposed IVFRT solution would
require design, development, testing and installation of various software and
installation of hardware across Missions, ICPs and FRROs and FROs at state capitals.
Based on the proposed IVFRT solution it is proposed that MEA and MHA central
capabilities be build which will extend and improve existing IT software at Missions
(CIS), ICPs (ICS) and FRROs/ FRO.
11.2. Currently an estimate of these requirements have been classified into MEA and MHA
Central Capabilities Requirements (comprising System Requirements and Enterprise
Management Solution for enabling central capabilities like UCF, Profiling etc) and
Mission, ICP and FRRO, FRO Requirements.
11.3. These estimated requirements should be re-validated as part of detailing the physical
architecture during the design phase for both phase 1 and 2 of the implementation of
the IVFRT project.
11.4. Estimated MEA and MHA Central Capabilities Requirements:
11.4.1 Estimated System Requirements:
Estimated IT components Category
Quantity
Production Disaster Recovery
Security Gateway Security Gateway 2 1
SMTP Gateway 2 1
Portal Layers
Portal Server (internal users) 2 1
Portal Database 2 1
Enterprise Search 2 1
Crawling, Collection, parsing, Indexing 2 1
Instant Messaging 2 1
Discussion Forum 2 1
Mail Messaging and Calendaring Server 2 1
Web Content Management Authoring Server 2 1
Access and Identity Management
Access Management +Directory services 2 1
Identity Management - User Provisioning/De-provisioning 1 1
Access Management for Operating System 1 1
Process Choreography Layers
Process Server 2 1
Process Server Monitor 2 1
Process Server + Monitor Database 2 1
Application Server - Immigration - No process 2 1
Document Management Servers DMS Content Engine 2 1
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Estimated IT components Category
Quantity
Production Disaster Recovery
DMS Application Engine 3 1
DMS Database 2 1
Entity Analytics, Master Data Management, Risk Management
ETL Server 2 1
Data Profiling 2 1
Name Analytics and Scoring 2 1
Master Data Management System 2 1
Master Data Management DB Server 2 1
Entity Analytics Application 2 1
Entity Analytics Database 2 1
Business Rule Engine 3 1
Operational Database 2 1
Business Integration – With Airlines/SITA, with GDS system,
etc Business Integration Server 2 1
BI, Warehousing and Reporting Tools
Business Intelligence Gateway 2 1
Business intelligence Server 2 1
Business Intelligence Database 2 1
FRRO/Police Reporting for Foreign Person Reporting
(Hotels/Hospitals/etc system for submission of Forms C1)
Web Server (external users) 2 1
Application Server (external users) 2 1
Directory services 2 1
Business Database 2 1
VISA/FRRO Website for Rules/Regulations, Payment
Details, Visa Application status etc.
Web Server (external users) 2 1
Application Server (external users) 2 1
Directory Services 2 1
Application Database 2 1
Gateway for Visa/FRRO application
Web Server (external users) 2 1
Directory Services 2 1
Enterprise Service Bus as Gateway 2 1
ESB Database 2 1
Table 19: Estimated System requirements for MEA and MHA centralised capabilities
11.4.2 Enterprise Management Solution Requirements:
IT component Category Quantity
Production
Enterprise Management System - Backup and Archival Backup and Archival Server 2
Enterprise Management System - System Automation
Monitoring Server - Enterprise Management and Portal 1
Monitoring Server - Data Warehouse 1
Monitoring Server – SLA 1
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IT component Category Quantity
Production
Network Management System Event Integration bus 1
Network Management Server 1
Software Inventory and Patch Mgmt
Provisioning Manager - Software Server 1
Provisioning Manager - Database Server 1
Provisioning Manager – Hardware 1
EMS - Help Desk Service Help Desk - Application Service Request Manager 1
Service Help Desk - Database Service Request Manager 1
EMS-Security Infrastructure Monitoring
Security Monitoring - Central Management Server 1
Security Monitoring - Database and Reporting Server 1
Security Monitoring - Event Aggregation Modules 1
Compliance Manager - Application and Database Server 1
Compliance Manager – Actuator 1
Table 20: Estimated EMS requirement for MEA and MHA centralised capabilities
11.4.3 Estimated space projections for APIS, Data Centre and Help Desk as
provided by NIC
Category Estimated Manpower
Numbers Per Shift
Estimated Unit Area Required (Sq. Ft.)
Total Area in Sq. Ft.
APIS
UPS (16 X 22) 352
Project In charge 1 1 135 135
Domain Specialist 2 1 135 135
Project Co-ordinator 2 1 135 135
Training / Change Management Specialist 6 2 135 270
DBA 4 1 135 135
System Admin 6 1 135 135
Suitable Agency 15 5 64 320
Data Processing Officer 150 50 64 3200
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Category Estimated Manpower
Numbers Per Shift
Estimated Unit Area Required (Sq. Ft.)
Total Area in Sq. Ft.
Help Desk 6 2 64 128
Reception (15 X 20) 300
Total 5245
Data Centre
Server Area (30 X 50) 1500
UPS (16 X 22) 352
DBA 4 1 135 135
Network Admin 4 1 135 135
Security Admin 4 1 135 135
OS Admin 4 1 135 135
Assistant and Back Up 16 4 64 256
Storage Area (15 X 15) 225
Total 2873
Server Area (22 X 30) 660
UPS (16 X 22) 352
Project In charge 1 1 135 135
DBA 4 1 135 135
Network Admin 4 1 135 135
Security Admin 4 1 135 135
OS Admin 4 1 135 135
Assistant and Back Up 16 4 64 256
Network Operations 12 3 64 192
Reception (10 X 12) 120
Total 2255
Common Area etc @ 10% of Total Area 1037
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Category Estimated Manpower
Numbers Per Shift
Estimated Unit Area Required (Sq. Ft.)
Total Area in Sq. Ft.
Total Area Projection 11410
Table 21: Estimated space projections for APIS, Dat a Centre and Help Desk provided by NIC
11.5. Estimated Mission, ICP FRRO and FRO Requirements
11.5.1 As a part of implementing the proposed solution, various existing software
including CIS, ICS would be upgraded to build, include and support the
functioning of proposed IVFRT system. Additionally, various IT hardware like
servers, Biometrics peripheral etc, as detailed below, will have to be installed at
missions, ICPs and FRROs and FROs locations.
11.5.2 The following hardware and software is estimated as would be installed at
missions, ICPs, FRROs and FROs
Requirements Particulars Description Purpose Quantity
/ counter
Hardware
Slap Scanner 10 Print Fingerprint Capture Device For Capturing 4-4-2 fingerprint profile 1
Document Scanner
Intelligent Document scanning device Programme will use existing legacy devices 1
Face Camera Digital Camera ICAO complaint facial image capture device 1
Iris Camera Dual Iris Capture camera For capturing Images and templates from Users Iris 1
Software
Biometric Enablement
Addition of Multi-Modal Biometric and biographic capture application supporting Finger, Face and Iris to Existing Application
Front-end desktop application capable of performing Quality checking and local matching of all Biometrics
1
Enrolment Application
Multi-Modal Biometric and biographic capture application supporting Finger, Face and Iris
Entire Biometric, Biographic and Document capture application
1
Document Database
(Local)
Reader Independent Travel Document Repository
Programme will use existing legacy devices 1
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Requirements Particulars Description Purpose Quantity
/ counter
Document Database
(Extended)
Reader Independent Travel Document Security Template Repository
Programme will use existing legacy devices 1
Iris SDK Iris Image Capture Software Image quality and template generation software 1
Table 22: Estimated IT requirements at Missions, IC Ps, FRROs and FROs
11.5.3 We assume that missions on average have 10 counters each for consular
services and thus there would be (10 counters * 169 mission) 1690 counters
globally that would require the implementation of the estimated IT requirements
listed above.
11.5.4 Based on data provided by BoI there are 380 arrivals and 387 departure
counters handling immigration services. We propose that 1 unit each of above
mentioned estimated IT requirements be installed at each counter.
11.5.5 Based on stakeholder recommendation of implementing the FRT module of
the proposed IVFRT solution at only state capitals, we envisage only 29
implementations. The CCTNS project is also under implementation and under
the Ministry of Home Affairs. Since District SPs office functions as FROs, the
progressive rollout of the IVFRT solution at the district level is proposed to be
integrated with the rollout of CCTNS.
11.5.6 Further, we assume that on average, each FRRO (5 in number) has 8
registrations counter as compared to FRO (24 in number) which will have 4
counters. Thus, there exist 136 registration counters across India, which would
require implementation of 1 unit each of above mentioned IT requirements.
11.6. Networking Requirements
11.6.1 The network required for effective functioning of all the proposed services in
the proposed IVFRT solution design is as follows, based on assumption of an
online operations window of 2 sessions of 2 hrs each between Missions and
MEA Central System. For all other interactions, batch transfer or real time data
transfer can be supported and a dedicated MPLS network connecting MHA
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Central System located at CFB with main ICPs / hubs and FRROs / FROs is
proposed.
Nodes (Bi directional traffic) Required Bandwidth
Node 1 Node 2
Mission MEA Central System 2Mbps
MEA Central System MHA Central System at CFB 2Mbps
MHA Central System at CFB ICP / ICP hub 2Mbps
ICP Hub Remote ICP 1Mbps
MHA Central System at CFB FRRO 2Mbps
MHA Central System at CFB FRO 1Mbps
MEA and MHA Central System Disaster Recovery Site 2Mbps
Table 23: Estimated Networking Requirements for the proposed IVFRT Solution
11.6.2 Additionally, it is proposed that existing high availability infrastructure being
set up at ICP be suitably leveraged for the proposed IVFRT system.
11.6.3 In order to ensure that current modernization initiatives are fully leveraged,
the network being put in place for (i) ICPs by the ongoing modernization
initiative by NIC, (ii) Missions as part of the Passport Seva project and (iii)
FRRO/ FROs as part of the CCNTS project; will be utilized for the IVFRT
solution.
11.7. Manpower Requirement
11.7.1 Based on the NIC figures and recommendation, it is estimated that the
following manpower would be required to for designing, implementation and
sustenance of the proposed IVFRT system.
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Manpower Costs NIC Provided
Rates
Phase I Phase II
*FTE: Full Time Employee 2010-11 2011-12 2012-13 2013-14 2014-15
Particulars FTE
Reqd
Cost per
Month Total Cost per Annum
Total Cost per Annum
Total Cost per Annum
Total Cost per Annum
Total Cost per Annum
Senior Technical Director 2 150,000 3,600,000 3,600,000 3,600,000 3,600,000 1,800,000 Technical Director 9 120,000 12,960,000 12,960,000 12,960,000 12,960,000 6,480,000 PSA/SSA 52 65,000 40,560,000 40,560,000 40,560,000 40,560,000 20,280,000 Programmer 58 50,000 34,800,000 34,800,000 34,800,000 34,800,000 17,400,000 Assistant Programmer 167 35,000 70,140,000 70,140,000 70,140,000 70,140,000 35,070,000 Software development support 60
100,000 72,000,000 72,000,000 72,000,000 72,000,000 36,000,000
Documentation Assistants 4 10,000 480,000 480,000 480,000 480,000 240,000 Network cum field engineer 94 20,000 22,560,000 22,560,000 22,560,000 22,560,000 11,280,000 Help Desk Project. Inch 1 200,000 2,400,000 2,400,000 2,400,000 2,400,000 1,200,000 Help desk FMS 21 100,000 25,200,000 25,200,000 25,200,000 25,200,000 12,600,000
Sub total 468
284,700,000
284,700,000
284,700,000
284,700,000
142,350,000
20% of the above budgeted as wage inflation and another 20% budgeted to hire Consultants, PMO Experts etc
113,880,000
113,880,000
113,880,000
113,880,000
56,940,000
Travel related expenses budgeted at 15% of total manpower costs
59,787,000
59,787,000
59,787,000
59,787,000
29,893,500
Manpower Costs Total 458,367,000
458,367,000
458,367,000
458,367,000
229,183,500
Table 24: Total Manpower requirements
a. Phase 1 of implementation is estimated to be of 15 month duration, starting
April 2010 to June 2011, and thus total manpower cost for the year 2010 has
been considered.
b. Rows 1-5 from Senior Technical Director to Assistant Programmer outlines
NIC staff, Rows 6-10 from Software Development Support to Help Desk FMS
are Outsourced Staff.
c. Rows 1-6 from Senior Technical Director to Software Development Support
will be part of implementation team
d. Phase 2 of implementation is estimated to end by October 2014, thus
manpower cost for FY 2014-15 has been taken for 6 months only
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12. Implementation Strategy and Program Plan
12.1. Implementation Strategy
12.1.1 The IVFRT solution is proposed to be implemented in two phases:
12.1.2 Phase 1
a. It is proposed that a 1st phase encompassing few selected services should be
undertaken to completely understand the baseline requirement for complete
implementation of such large solution. This would a small but comprehensive
coverage of the proposed solution spread across selected missions, ICPs
and FRROs
12.1.3 Phase 2
a. Upon successful completion of phase 1, It is envisaged that a stage wise
implementation strategy be adopted for complete roll out the proposed IVFRT
solution, where in all the proposed logical services be rightly prioritised and
ably grouped for its design, development and testing and implementation.
b. Further it is proposed that IVFRT solution be rolled out as indicated below:
i. A detailed due diligence exercise should be conducted as part of the detailed
design phase in Phase 2 to identify the locations that either have the required
IT infrastructure as outlined in the baseline requirement or have the potential
for speedy updation in IT infrastructure. These locations may then be chosen
on priority for implementation of solution design.
ii. The locations which currently do not have adequate IT infrastructure should
be suitably provided with the IT infrastructure to comply with baseline
requirement to ensure implementation of the IVFRT solution.
iii. It is proposed that the approaches to choosing the locations for
implementation be based either on geographic clustering, capability /
infrastructure availability and or locations that pose the largest challenges or
size. This should be re-validated during detailed design in the implementation
phase.
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1. Missions – Missions that currently use NIC software and are connected to a
central system are also the largest 29 missions. They would be good
candidates with the necessary infrastructure in place to be considered for the
implementation early on. Subsequently the 50 odd missions with MEA home
grown software need to be considered for application and data
standardization. Finally the remaining missions with diverse applications need
to be considered. This approach will bring in large application volumes in the
net early on as well as align well with existing infrastructure capability and this
approach should be revalidated as part of design during the implementation
phase.
2. Indian Visa function post IVFRT solution implementation
Figure 14: Indian Visa function post IVFRT solution implementation
3. Immigration – Immigration Check Posts (ICPs) managed exclusively by BoI
as well as ICPs jointly managed by BoI and State Police with high availability
infrastructure is in place or is being deployed. Then subsequently consider
ICPs exclusively managed by State Police. This approach will bring in large
application volumes in the net early on as well as align well with existing
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infrastructure capability and this approach should be revalidated as part of
design during the implementation phase.
4. Indian Immigration function post IVFRT solution implementation
Figure 15: Indian Immigration function post IVFRT s olution implementation
5. FRRO – It is proposed that the IVFRT solution should be rolled out to FRROs
first and then later explored on the best mechanisms to propagate further to
other FROs at state capitals. This approach will bring in large application
volumes in the net early on as well as align well with ease of implementation
given the boundary of influence and this approach should be revalidated as
part of design during the implementation phase. The CCTNS project is also
under implementation and under the Ministry of Home Affairs. Since District
SPs office functions as FROs, the progressive rollout of the IVFRT solution at
the district level is proposed to be integrated with the rollout of CCTNS.
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6. Indian FRT function post IVFRT solution implementation
Figure 16: Indian FRT function post IVFRT solution implementation
12.2. Implementation Plan
12.2.1 Overall MMP Implementation Timelines
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Figure 17: Overall MMP Implementation Timelines
12.2.2 The overall programme implementation is expected to be completed in
approximately 4.5 years from March 2010 till September 2014. It is proposed
that prior to complete roll out, phase 1 is conducted from March 2010 till June
2011 to de-risk the implementation.
12.2.3 Post phase 1; the programme will be rolled-out in 3 stages with clear
milestones, covering all the Indian Missions, Immigration Check Posts (ICPs),
FRROs and FROs at state capitals. During the 3 stages, interfaces will be
developed with other relevant e-Governance programmes such as passport
seva, CCTNS as well as external agencies such as Airlines, Interpol’s SLTD,
Universities, Hotels, Hospitals, Dharam Shalas, etc.
a. The proposed integrated IVFRT solution implementation is expected to be
completed by September 2014.
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12.2.4 The programme plan proposes establishing a Programme Governance
Structure, and a Programme Monitoring Unit (PMU) along the
recommendations and guidelines provided by the NeGP.
12.2.5 The plan also proposes activities related to training, capacity building, change
management, communication, and awareness that need to be carried out to
support and ensure programme implementation success of the MMP.
12.2.6 Implementation of Phase 1
a. The programme envisages commissioning and execution of phase 1 from
March 2010 to June 2011 (15 months).
b. Stakeholders have designated NIC as the nodal implementation agency for
phase 1
c. The following outcomes are envisaged during the execution of phase 1 and a
list of services to be released as part of phase 1 are listed in the figure below:
i. Online visa application, appointment scheduling and fee payment facilities
(where applicable) at the selected missions.
ii. Enhanced capability to verify authenticity of submitted documents at
Missions, ICPs and FRRO/ FROs by using intelligent document scanners.
iii. Integrating existing Consular Issuance System (CIS) and Immigration Control
System (ICS) to make relevant information available at selected phase 1
locations and at the Central Foreigners Bureau (CFB) primarily for decision
making regarding visa issuance and security screening at ICPs.
iv. Implementing the core services such as biometrics and risk profiling at the
selected locations.
v. MIS reports, alerts and reminder generation facilities in near real time to
ensure on demand availability of the relevant information.
vi. Capacity building at the selected locations including necessary training and
effective communication.
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Figure 18: Phase 1 services release
12.2.7 Phase 1 is proposed to be conducted at the following locations:
i. Missions: London and Dhaka
ii. ICPs: Mumbai, Delhi, Kolkata and Haridaspur
iii. FRROs: Mumbai, Delhi and Kolkata
12.3. Complete roll out of solution
12.3.1 Post completion of phase 1 by June 2011, it is expected that the detailed
implementation plan covering systems (hardware, software, and infrastructure
components) requirements, manpower requirements, costing, and
implementation model for a complete roll-out will be available. This will be used
for initiation of contracting for the implementation phase. The contracting for the
implementation phase is proposed from July 2011 till October 2011 and
involves preparation of detailed implementation plans, bid documents, bid
processes, etc.
12.3.2 The complete MMP implementation is proposed from July 2011 until
September 2014 in three stages. The implementation would require design,
development and testing of various services proposed in the solution design
and thus it’s recommended that these services be logically clubbed into three
stages as below and designed in parallel to ensure their timely development
and implementation.
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Figure 19: Phase 2 services release
12.3.3 Each of the 3 stages will involve design, development, testing, and
implementation of the identified system capabilities, management of
programme risks, as well as change management and capacity building to
implement the IVFRT solution across all Missions, ICPs, and FRROs.
12.3.4 Integration with other e-Governance Programmes
a. The IVFRT system proposes to achieve integration with a number of other e-
Governance programmes like Passport Seva (MEA), e-Migrate (MOIA and
Crime and Criminal Tracking Network and Systems (Police).
b. The IVFRT solution also proposes to enable data exchange with universities,
hotels, carriers, etc., for various types of information related to travellers.
12.3.5 Data Migration
a. Data migration is a key element for the adaptation of new IVFRT system.
Data migration for the new IVFRT system is proposed as below:
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b. Existing legacy data and formats are proposed to be studied to identify their
compatibility with designed and implemented data formats and models during
Phase 2 of implementation. Based on the match, a details data cleansing and
migration strategy should be defined and completed during Phase 2 of the
implementation.
12.4. Project Governance
12.4.1 Governance Structure
a. The project governance structure will be constituted by August 2009 as
detailed below to ensure effective project governance:
Entity Composition
Empowered Committee
(EC)
Chair - Home Secretary
Provide overall guidance on policy level matters and act as the final body for
approving deliverables relating to the Programme
Programme Steering
Committee (PSC)
Chair - Additional Secretary (Border Management)
Provide steer to the PeMT
Project e- Mission Team
(PeMT)
Chair - Joint Secretary (Foreigners)
Accountable for the successful delivery of the IVFRT Project
PeMT Support Structure
Project
Management Group
Technical Team
(NIC – Nodal Agency)
Process Advisory Committee
Project Management Technical Solution and
Implementation
Process Re-engineering
Project Teams
Oversee Design, Development, Testing, Implementation and Roll Out across
Missions/ ICPs/ FRROs & FROs, suitably aided by PeMT support structure
• Missions Project Team: Chair - JS (CPV)
• ICPs Project Team: Chair - JD (BoI)
• FRROs/ FROs Project Team: Chair - JD (BoI)
Figure 20: Project Governance Structure
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b. The governance team will be headed by Empowered committee, under the
chair of Home Secretary, followed by Programme Steering Committee, under
the chair of Additional Secretary, Border Management.
c. It is proposed that a project e-mission team (PeMT) be constituted under the
chair of Joint Secretary (Foreigners) and would be accountable foe ensuring
successful implementation of the proposed IVFRT solution
d. Further, set up of department specific project team, from mission, Immigration
and FRRO/FRO is proposed, who would be responsible for implementing the
solution in their respective service domains.
e. Further it is proposed that an independent quality evaluation system, based
on CAF (Conformity Assessment Framework) be instituted for conducting the
conformance audits during the course of implementation. This would include
a detailed plan for system audit during phase 1 and 2 of implementation and
its reporting to NeGP, as per the Conformity Assessment Framework (CAF).
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13. Change Management Strategy The following changes are proposed as a part of proposed IVFRT solution design:
13.1. Change Spectrum - Missions
13.1.1 Technology
a. Current application submission system at missions will be rationalised
through introducing an online visa application submission system, with
following features, to ease workload of consular officers through migrating
time consuming responsibility of data entry by consular officers to application
data scrutiny and document verification. This system also has large potential
to improve customer facilitation as this system shall:
i. Provide complete and accurate information on Indian visa rules, types of visa
offered, document requirement, applicable visa fee, etc to the traveller.
ii. Allows applicants to fill the visa application forms online and track its status
(including courier tracking)
iii. Accepts multiple payment modes for accepting visa fee.
iv. Allows applicant to select interview schedule (date and time of interview),
wherever applicable
b. Scientific document examining instruments like QDX, UV and IR scanner
Passport Reading Machine will be installed at missions / consulates and used
by consular officers to verify travel documents like passports submitted by the
applicants.
c. An online document management system will be designed and implemented
at missions which will enable storing electronic copies of all visa applications
submitted at the missions and allow the concerned personnel to retrieve them
electronically to verify applicant’s past details.
d. Missions/ consulates shall be provided access to PISON, OCI and PIO
database to further improve the document verification system
e. For cases involving reference checks from various authorities in India (like for
PRC, student visa etc), an integrated workflow system across all concerned
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institutions ( Missions, Education institutions MHA, MEA, BoI etc) would to be
designed and implemented to seek / improve timely response from all
concerned stakeholders on queries.
f. Missions would use biometric applications (fingerprints) to distinctly verify a
visa applicant’s identity
g. Risk assessment capabilities, that includes Profiling, watch listing and social
network analysis at missions would be enhanced through instituting an
integrated and centralised system for checking applicant’s identity against the
multiple intelligence database (including but not limited to BL /LOC) to take
decision on visa issuance / refusal. Thus, a team of skilled analytics should
be instituted at headquarter of CPV division of MEA to conduct risk
assessment exercise on all collected visa data as elaborated in solution
design
h. Large missions, that have outsourced their visa application submission
process, would build suitable mechanism to regularly track and monitor their
Service Level Agreements with outsourced service providers and take
necessary actions in consultation with concerned stakeholders to infuse more
accountability in the SLA driven system and improve their customer
facilitation and reduce work load of consular officers.
i. Advanced security features like letter image, 2D encrypted biometric
application, on Indian Visa stickers would be included to further enhance its
security features
j. Existing IT systems and application at missions would be suitably integrated
with systems at other Missions / consulates, ICPs, FRROs and should be
upgraded to build and perform intelligence functions like profiling, generate
customised alerts, etc
k. An elaborate and customised capability building plan that identifies new skills
requirement of consular officers and ensures applicable training delivery at
respective countries of operation would be designed and implemented to
improve their skills on local document verification, person authentication,
usage of new technology etc.
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13.1.2 Process
Consular officials shall process visa application as under:
Process
Steps Description
Application
Submission
Process
Visa application submission is driven by an online application submission
system that enables applicant to fill and submit visa application, schedule
interviews (where applicable), make payments and track their application
status online. However, applicant shall have to visit missions / outsourced
service provider to submit a filled copy of the application form and
supporting documents and give finger impressions
In cases where Missions have outsourced this process, the outsourced
service provider shall collect the visa application form and supporting
document from the applicant and submit the same to the consular officer for
further processing
Document
Verification
Consular Officers shall verify submitted documents through:
Scrutinizing the completeness and accuracy of the submitted application,
the supporting documents and scanning the same into the system
Retrieving earlier application records, in case of re-application, and
verifying its details with the submitted document set
Using scientific document examiners like UV/IR scanners, QDX machine,
Full Page Readers for verifying travellers travel documents
Person
Authentication
Consular officers shall authenticate applicant's identity through:
Taking applicant's fingerprints at the time of document submission and
storing in the system to create a unique case file ( In case of mission who
have outsourced their application submission process, the process can be
handled by Indian officials posted at the respective centres of outsourced
service provider)
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Process
Steps Description
Matching passport details against the available BL/LOC database at the
counter and on need basis, they may also refer PISON, PIO, OCI
databases
Conducting a brief interview of the applicant, wherever applicable, to
ascertain applicant's authenticity and travel purpose
For PRC, an online workflow system as proposed, shall be used to seek
references from the concerned stakeholders
Visa Printing Based on successful document verification and person authentication, the
system shall personalize the visa stickers and print them online
Passport
Delivery
Front office / Outsourced service provider shall arrange to deliver passport
to the applicant
Table 25: Recommended visa process at Missions
13.1.3 People
The following role wise skills are proposed to be build / enhanced to successfully execute
the visa related services envisaged under the proposed IVFRT Solution
Skill Set Description
Skill Requirement for Visa Issuance Process
Front office team
Visa Processin
g Team
Asst Consular Officer
/ Visa Attaché
Second Secretar
y
Risk Assessme
nt and Reporting
Functional Skills
Working knowledge of Information systems
Consular Information System
Basic Advanced Expert Advance
d Expert
PISON, OCI,PIO etc
Basic Advanced Expert Advance
d Expert
Biometric application
Advanced Advanced Expert
Advanced Expert
Document Management System
Advanced
Advanced Expert Advance
d Expert
Unique Case Files
Basic Advanced Expert Advanced
Expert
Updating local BL
Basic Basic Expert Advance
d Expert
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Skill Set Description
Skill Requirement for Visa Issuance Process
Front office team
Visa Processin
g Team
Asst Consular Officer
/ Visa Attaché
Second Secretar
y
Risk Assessme
nt and Reporting
into the system Online Application Submission System
Advanced
Advanced Expert Advanced
Expert
Risk Assessment Services
Basic Basic Expert Advanced
Expert
Reference Checks through workflow systems
Basic Basic Advance
d Expert Expert
Soft Skills
Data Analytical abilities Good Excellent Good Good Excellent
Oral Communication Excellent Good Good Good Good
Customer Service skills Excellent Good Good Good Good Problem Solving and knowledge sharing attitude
Good Excellent Excellent Excellent Excellent
People Management skills Good Good Excellent Excellent Good
Learning capability Excellent Excellent Excellent Excellent Excellent Stress Management Capabilities
Good Good Excellent Excellent Good
Team motivating skills Good Good Excellent Excellent Good
Table 26: Proposed People Role and Skill Map at Mis sions
a. Further, it is proposed that these functional skills set be classified as:
i. Basic skills – Skills required using basic features of the application. For e.g. –
Front office team at missions should be able to fill data in the CIS
ii. Advanced Skills – Skills required using advanced features of the application.
For e.g. Visa processing team should be able to run intelligent data search on
CIS.
iii. Expert Skills – Skills required performing advanced analysis and generating
adhoc reports on the systems. For E.g. – Visa Attaché should be able to
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generate various reports using multiple databases and information points into
the system.
13.2. Change Spectrum - Immigration
13.2.1 Technology
a. APIS capabilities would be stabilized to a centralized format and then
extended for Advance Passenger Profiling capabilities, which can be further
extended in the future for issuing Right to Board.
b. A centralized service would be considered for updating / checking BL so that
only checks can be performed rather than having access to BL data.
c. Automated updation of alerts and watch-listing services based on data
captured at ICPs
d. Existing risk assessment capabilities at ICPs would be improved through
instituting an integrated and centralised risk assessment system, (comprising
profiling, watch listing and social network analysis) to ascertain applicant’s
identity against the multiple intelligence database (including but not limited to
BL/LOC) for facilitating improved targeted interventions. Thus, a highly skilled
team of analytics would be instituted centrally, preferably at CFB, to conduct
these exercises, as shown in solution design, generate alerts / notifications
and disseminates them to all concerned accordingly.
e. ICPs would have customised and privileged access to unique case files /
dossiers of passenger created at Missions / Consulates and would have
selective access to update the same based on specific ICP data received.
f. ICPs should have access to PISON, PIO and OCI databases to ensure
distinct authentication of passenger’s identity.
g. An elaborate and customised capability building plan that identifies new /
improved skills requirement of Immigration officials would be designed and
implemented to improve their skills on identifying security features of travel
documents, verifying documents, authenticating passenger’s identity, usage
of new technology etc.
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h. Flight clearance process would be migrated to IT driven process through
installing compatible software that is able to receive flight manifest online and
matches its details against the PAX data received through PRM.
i. Existing IT systems at ICPs would be suitably integrated with systems at
other Missions / consulates, ICPs, FRROs and should be upgraded to build
and perform intelligence abilities like count in count out, profiling, generate
customised alerts, etc
13.2.2 Process
Immigration officials at ICP shall conduct immigration clearance of passengers as under:
Process
Steps Description
Pre Travel
Information
Processing
APIS data shall be centrally matched against various intelligence databases
to distinctly authenticate incoming passengers. The results of the same
shall be communicated to the respective ICPs in near real time
Person
Authentication
Immigration officer at the counter shall authenticate travellers identity and
travel purpose through:
Taking travellers fingerprints at the counter and matching its details against
the stored Unique Case File of the traveller
Matching passport details against the available BL/LOC database at the
counter
Conducting a brief interview of the traveller at the counter
Document
Verification
Immigration officer at counter can verify passenger's travel document
through:
Retrieving online unique case file of the passenger generated at missions
and matching its detail with the document submitted by passenger at the
counter
Using scientific document examiners like UV/IR scanners, QDX machine,
Full Page Readers for verifying passenger's travel documents
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Process
Steps Description
DE Card
Collection and
processing
The collected DE cards shall be collected and digitised into the system
Flight
Clearance
For outbound flights, flight clearance shall be based on the online match
between carrier specific passenger data from immigration control system
and flight manifest from airlines
For inbound flights, flight clearance shall be based on the online match
between carrier specific passenger data from immigration control system
and APIS data from airlines
Table 27: Recommended immigration process
13.2.3 People
People The following role wise skills are proposed to be build / enhanced to successfully
execute the Immigration related services envisaged under the proposed IVFRT Solution
Skill Set Description
Skill Requirement for Immigration Clearance Process
Immigration Counter
ICP back office
Duty Officer FRRO
Risk Assessment
and Reporting
Functional Skills
Working knowledge of Information Systems
APIS Basic Expert Advanced Advanced Expert PISON, OCI,PIO etc Basic Expert Advanced Advanced Expert
Biometric application
Basic Expert Advanced Advanced Expert
Document Management System
Basic Expert Advanced Advanced Expert
Unique Case Files Basic Advanced Advanced Advanced Expert
Updating local BL into the system
Basic Expert Advanced Advanced Expert
Passenger Database Basic Expert Advanced Advanced Expert
Risk Assessment Services
Basic Advanced Expert Expert Expert
Soft Skills
Data Analytical abilities Good Excellent Excellent Good Excellent
Oral Communication Excellent Good Good Good Good
Customer Service skills Excellent Good Good Good Good
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Skill Set Description
Skill Requirement for Immigration Clearance Process
Immigration Counter
ICP back office
Duty Officer FRRO
Risk Assessment
and Reporting
Problem Solving and knowledge sharing attitude Good Good Excellent Excellent Excellent
People Management skills Good Good Excellent Excellent Good
Learning capability Good Good Excellent Excellent Excellent
Stress Management Capabilities Excellent Excellent Excellent Excellent Good
Team motivating skills Good Good Excellent Excellent Good
Table 28: Proposed People Role and Skill Map at Imm igration
a. Further, it is proposed that these functional skills set be classified as:
i. Basic skills – Skills required using basic features of the application. For e.g. –
Front office team at ICP should be able to accurately check BL status, Visa
detail in the system etc
ii. Advanced Skills – Skills required using advanced features of the application.
For e.g. Back office team at ICP should be able to perform data search on
various applications
iii. Expert Skills – Skills required performing advanced analysis and generating
adhoc reports from the systems. For E.g. – Duty officer should be able to
generate various reports using multiple databases and information points
from the system
13.3. Change Spectrum - Foreigner’s Registration and Tracking (FRT)
13.3.1 Technology
a. Scientific document examining instruments like QDX, UV and IR scanner
Passport Reading Machine would be installed at FRRO/FRO to assist the
officials in distinctly verify travel documents.
b. Instituting an integrated, centralised and online document archival, storage
and retrieval system of registration application and supporting submitted
documents to provide / improve connectivity and exchange of scanned
documents between various stakeholders and enabling cross verification of
the submitted documents.
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c. Applicant’s case files stored at FRROs, FROs, would be digitised and suitably
integrated across FRROs, FROs, ICPs and Missions. All stakeholders would
have secure role based access and availability of documents and electronic
records for necessary usage purposes.
d. FRROs, FROs would be provided access to PISON, OCI and PIO database
to further improve the document verification system
e. Rationalise current application submission system through instituting an
online Registration application submission system, with following features, to
ease workload of registration officers through migrating time consuming
responsibility of data entry by registration officers to application data scrutiny
and document verification. These systems shall:
i. Provide complete and accurate information on registration rules and process,
document requirements, applicable fee etc.
ii. Allows applicants to fill registration application forms online
iii. Accepts multiple payment modes for accepting registration fee.
iv. Allows applicant to select interview schedule (date and time of interview)
f. Registration official’s would use biometric applications (fingerprints) based
unique case files / dossiers created and updated at missions / consulates /
ICPs for authenticating applicant’s identity
g. Existing IT systems and application at FRROs would be suitably integrated
with IT systems at other FRROs / FROs, Missions / consulates, ICPs and
should be upgraded to build and perform intelligence functions like overstay,
profiling, generate customised alerts, etc
i. Computerize FROs on priority basis to improve FRT process
h. For cases requiring inputs from MHA, educational institutes, hotels, arrest
records etc, an integrated workflow system across all concerned institutions
(Missions, Education institutions MHA, MEA, BoI etc) would be designed and
implemented to seek / improve timely response from all concerned
stakeholders on queries.
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i. Mandatory data sharing policy guidelines related to foreigner's registration by
organizations like universities etc should be incorporated and strictly enforced
i. An elaborate and customised capability building plan that identifies new skills
requirement of registration officers and ensures applicable training delivery
should be designed and implemented to improve their skills on document
verification, person authentication, usage of new technology etc.
13.3.2 Process
Registration officials at ICPs shall function as under:
Process
Steps Description
Application
Submission
Process
Registration application submission is driven by an online application
submission system that enables applicant to fill and submit registration
application online, schedule interviews and make payments. However, an
applicant would have to visit the FRRO to submit a copy of the filled
application form and supporting documents.
Document
Verification
Registration Officers shall verify submitted documents through:
Scrutinizing the completeness and accuracy of the submitted application,
the supporting documents and scanning the same into the system
Retrieving earlier application records, in case of re-application, and verifying
its details with the submitted document set
Using scientific document examiners like UV/IR scanners, QDX machine,
Full Page Readers for verifying travellers travel documents
Person
Authentication
Registration officers shall authenticate applicant's identity through:
Taking applicant's fingerprints at the counter and matching its details
against the stored Unique Case File of the traveller
Matching passport details against the available BL/LOC database at the
counter and on need basis, they may also refer PISON, PIO, OCI
databases
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Process
Steps Description
Conducting a brief interview of the applicant, wherever applicable, to
ascertain applicant's authenticity and stay purpose
For cases involving requisite clearances from MHA, an online workflow
system as proposed, shall be used
RP Issuance Based on successful document verification and person authentication, the
system shall print the Resident Permit
Table 29: Recommended FRT Process
13.3.3 People
The following role wise skills are proposed to be build / enhanced to successfully execute
the foreigner’s registration related services envisaged under the proposed IVFRT Solution
Skill Set Description
Skill Requirement for Foreigner's Registration Proc ess
Front office team
Application Processing
Team
Registration Team Lead FRRO
Risk Assessment
and Reporting
Functional Skills
Working knowledge of databases
Foreigner's Registration System
Basic Advanced Expert Basic Expert
PISON, OCI,PIO etc Basic Advanced Expert Basic Expert
Biometric application Basic Expert Advanced Basic Expert
Document Management System
Basic Expert Advanced Basic Expert
Unique Case Files Basic Advanced Expert Advanced Expert
Updating local BL into the system
Basic Advanced Expert Advanced Expert
Online Application Submission System
Advanced Expert Expert Basic Expert
Risk Assessment Services
Basic Basic Expert Advanced Expert
Reference Checks through workflow
Basic Basic Advanced Expert Expert
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Skill Set Description
Skill Requirement for Foreigner's Registration Proc ess
Front office team
Application Processing
Team
Registration Team Lead FRRO
Risk Assessment
and Reporting
systems
Soft Skills
Data Analytical abilities Basic Advanced Expert Expert Excellent
Oral Communication Excellent Excellent Excellent Good Good
Customer Service skills Excellent Excellent Excellent Good Good
Problem Solving and knowledge sharing attitude Good Excellent Excellent Excellent Excellent
People Management skills Good Good Excellent Excellent Good
Learning capability Excellent Excellent Excellent Excellent Excellent
Stress Management Capabilities Good Good Excellent Excellent Good
Team motivating skills Good Good Excellent Excellent Good
Table 30: Proposed People Role and Skill Map at Imm igration
a. Further, it is proposed that these functional skills set be classified as:
i. Basic skills – Skills required using basic features of the application. For e.g. –
Registration team should be should be able to fill data into the registration
system etc
ii. Advanced Skills – Skills required using advanced features of the application.
For e.g. Registration team at FRRO should be able to perform data search on
various applications
iii. Expert Skills – Skills required performing advanced analysis and generating
adhoc reports from the systems. For E.g. – Team lead in the registration
team should be able to generate various reports using multiple databases
and information points from the system
13.4. Proposed Change Management Strategy
13.4.1 The following communication strategy is proposed:
Implementation Phase Communication Strategy
What to Communicate Who to communicate
Commencement of the project
Reasons behind the change initiative, details of roles likely to be impacted and benefit
accruals
All staff members in the respective department
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Implementation Phase Communication Strategy
What to Communicate Who to communicate
Roles and responsibility of change task force All staff members in the respective
department
Mechanism for issue / concern redressal of staff members
All staff members in the respective department
Overview of capability building plan with timelines for locations selected for solution
implementation
All staff members in the respective department
Project Run Phase
Hold regular one to one meeting with the staff members and address their issues / concerns
appropriately
Concerned staff members individually
Highlight quick wins as and when realized and recognize individual contributions to the
project
All staff members in the respective department
Provide status updates to all staff members on solution implementation and highlight staff members achievement (success stories) at
defined frequency
All staff members in the respective department and the apex
committee members
Assess communication need (functional and soft skills), communicate training plan, arrange to impart training to staff members and send
communications accordingly
All staff members in the respective department
Share training feedback received from the trained staff members
All staff members related with IVFRT processes
Deliverable submission stage
Highlight the success of the initiative and benefits accrued to all departments / members
All staff members in the respective department and the apex
committee members
Recognize staff members contribution in implementation before apex committee
members
All staff members in the respective department and the apex
committee members
Table 31: Proposed Communication Strategy
13.4.2 Capability Building Strategy
a. Training need Assessment
i. It is proposed that change task force at the respective missions / ICP / FRRO
qualitatively assess the training need of their staff members, who will be
entrusted with responsibility of rendering various services as proposed under
IVFRT solution design:
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1. Functional Training Need Assessment is proposed to be conducted through
having detailed one to one meeting with the staff members and
understanding the match between the current skill possessed by the staff
member with the skill role map as proposed above, to identify the training
requirements in the respective areas
2. Change team is proposed to assess the soft skill training requirements of
staff members at missions / ICPs / FRROs through conducting a qualitative
skill mapping exercise, wherein the mission representatives qualitatively
assess the demonstrated capabilities of the staff members and match them
against the skill role map as proposed, to identify the training requirements in
the respective areas.
b. Training plan
1. Based on the identified training requirement, change task force is proposed to
make a training plan that highlights training type, name, staff member
concerned and date of training. Additionally, change team is also proposed to
arrange to provide training to all concerned, as deemed appropriate, and
track their effectiveness.
2. It is proposed that the relevant functional training be imparted preferably, by
the member of the IT implementation team of the project, where as training
on soft skills may be provided by either an in house expert or a specialist in
the concerned area may be hired.
3. Additionally, it is proposed that change task force should regularly monitor the
schedule and effectiveness of these training to ensure solution design
implementation timelines.
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14. Costing Assumptions
14.1. Budget estimations of such large and complex Programme Plans as proposed in this
IVFRT solution merit a lot of collaborative design with key stakeholders; which has
been attempted through a steering committee meeting and detailed discussion with
key stakeholders.
14.2. Assumptions used for system sizing to develop the budget estimation are listed in the
subsequent section and should be validated with key stakeholders. Changes
recommended in the assumptions may impact the budgets estimated.
14.3. Given the sensitive nature of sovereign functions involved in this MMP; the project
teams understanding of current mechanisms and IT capability is highly dependent on
published information, sanctions provided and information made available by
stakeholders through discussions and workshops.
14.4. A detailed inventory of hardware and software was not possible to be made available
to the project team and thus the programme budget estimation accounts mostly for
building up the central / core capabilities required for the IVFRT solution, biometrics
capabilities across IVFRT and a small portion of the budgets for missions, ICPs and
FRROs.
14.5. It is anticipated that this programme will leverage the existing IT capabilities at
missions, ICPs and FRROs and costs for a technology re-fresh of existing capabilities,
which may be required in the course of the programme, has not been budgeted for.
14.6. There is also very large variance in networking capability by location across IVFRT
and this programme budget estimation doesn’t attempt to address costs related to
networking rather leverages current initiatives for networking that have been
sanctioned and are in various stages of roll out for missions as part of the passport
seva project, ICPs as part of the modernization programme as well as FRROs and
FROs as part of CCTNS.
14.7. Physical infrastructure provisioning for site preparation of ICPs at remote locations
including furniture, electric fittings, telephone, cabins etc and is estimated at INR 35
lakhs per ICP and has been provisioned for a total of 43 ICPs. This is estimated at
around INR 15 crores.
14.8. A contingency budget of around 5% of the overall programme budget has been
accounted for to address any unforeseen expenses.
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14.9. Given the complexity of this programme and relevant experience being a key
ingredient to success; it may be important to consult international experts. This needs
to be agreed with key stakeholders and relevant costs have not been budged for in the
estimation presented here.
14.10. Assumptions used for system sizing and deriving programme costs
14.10.1 Biometrics
a. In 2007 approximately 5,000,000 foreigners visited India resulting in
19,700,000 ICP crossings. Approximately 300,000 foreigners registered at
FRROs / FROs. Around 10,000,000 Indians crossed ICPs.
b. The following assumptions are used for forecasting growth and deriving
programme costs related to biometrics.
i. Visa and registrations as well as travel by Indian passport holders is
estimated to grow at a growth rate of 15% annually.
ii. 5 years is estimated as the average validity period for storing data related to
visas and registrations.
iii. It is estimated that rejection rate for visa applications is1%. And 10 years is
the estimated retention time for rejection cases for reference by the IVFRT
system.
iv. Average visa validity is estimated for 1 year.
v. An average peak day load factor of 2 is estimated for sizing the system.
vi. Four average numbers of visits per year per active visa has been estimated.
vii. The blacklist is estimated to have 30,000 records with an annual growth rate
of 10%.
viii. The national criminal database size for 1:N matches is estimated at 1000000
records and growing at 10% per annum.
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ix. The Programme budgets estimates a 19% technology deflation per year in
the cost of matching algorithm and is accounted for 2-4 years only as beyond
4 years an explicit strategy to extract continuing technology deflation
discounts from biometrics algorithm suppliers is required.
x. The key components of the proposed biometric solution budgeted as part of
the Programme budget includes Core Biometric Engine incorporating
management and biometric 1:1 verification along with relevant hardware and
software infrastructure, Biometric Client Infrastructure including document
databases, Client Hardware including IRIS and document scanners for
missions and FRRO’s and matching algorithm costs for 1:N fingerprint
matching requirements.
xi. Proposed Biometric Processing at missions and FRRO’s include 1:N checks
against previously rejected visas, 1:N checks against existing visas and 1:N
checks against watch list and other criminal databases.
xii. Proposed Biometric Processing at ICPs include 1:1 match as well as 1:N
checks against watch lists, 1:N checks against databases for arrests and
deportees, algorithm for Secondary Immigration Checks (1% cases) for 1:N
checks against databases for arrests and deportees, 1:1 match as well as
1:N checks against the watch list and 1:N checks against previously rejected
visas.
xiii. The budget estimates account for 15 seconds to perform 1:1 local biometric
collection and match. 1% allowable false rejection rate for 1:1 biometric
matches and 10 seconds for 1:N checks for Travellers against watch list. The
budget estimations have been designed with a peak load factor of 5 and 70%
effective utilization of point of entry biometric enabled ICPs.
xiv. It is estimated that 1640 stations across 164 missions will need to be enabled
for biometrics. Each station will contain a 10 fingerprint capture device,
intelligent document scanner, ICAO compliant face camera and IRIS camera
as biometric peripherals along with an enrolment application which is
fingerprint, IRIS and image compliant along with sample travel document
database as biometric client software.
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xv. It is estimated that 1500 stations across 78 ICPs and FRRO’s will need to be
enabled for biometrics. Each station will contain a 10 fingerprint capture
device, intelligent document scanner, ICAO compliant face camera and IRIS
camera as biometric peripherals along with an enrolment application which is
fingerprint, IRIS and image compliant and will leverage the sample travel
document database available with ICPs.
14.10.2 Portal Stack
a. Total registered VISA application users as 3000 of which 2000 concurrent
users
b. Total registered Immigration users as 1500 of which 1000 concurrent users
c. Total registered FRRO FRO users as 1500 of which 200 concurrent users
d. 5% of total 3200 concurrent users performing enterprise search at any given
point of time.
e. Approx 20 users performing content authoring on various sites for missions
and FRROs.
14.10.3 Access and Identity Management
a. It is estimated that the IVFRT application will have a total of 6000 registered
users whose access and identity will be managed, of which 3200 users are
estimated to be online at given point of time.
14.10.4 Process Choreography layer
a. Visa processing: peak load per day = 160000 with average processing time
of 1-3 days and average of 10 steps including 3-4 human tasks. It includes
automated 1:N identification match and subsequent web-service calls.
b. FRRO Processing: peak average processing load per day of 500 applicants
with a processing time of half day includes capturing scanned documents and
workflow integration with MHA system for approvals if required.
c. Immigration processing: peak of 1000 concurrent users invoking enterprise
services (UCF, 1:N biometric check, document retrieval) via the process
layer.
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14.10.5 Overall System Parameters
a. Average CPU utilization of 70%, throughput of 45 transactions / sec.
b. Background CPU Utilization of 10% with medium business complexity.
14.10.6 Document Management
a. Average of 6 scanned documents per application with average document size
of 145KB each.
b. Average of 1000000 documents created by missions and FRRO’s per day
with average retrieval of 700000 documents for verification at various ICP
and missions.
14.10.7 ETL (Extract Transform Load) operations
a. Average data translation of 50 visa applications at missions and FRRO/FRO
per sec, 950 records related to APIS per ICP with average PAX record of size
.5KB.
14.10.8 Master Data Management
a. Average of 1000 master data transaction (Create, Read and Update) per sec
with peak of 360,000 transactions per hour and batch processing with 450
transactions per sec.
b. Real time data Immigration processing with peak average of 550 PAX data
transactions per sec.
c. Data store requirements of 10TB with average of 50KB per record
14.10.9 Entity Analytics and Scoring
a. 500000 identity and relationship resolution per day for Unique Case File
creation and relationship analysis.
b. Average size of Data Score Record of .5KB. with total of 200 million identities
maintained in the system.
c. Data storage requirement of 2 TB.
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14.10.10 Rules Engine
a. Average of 100 Business Rules for 50 visa form processing per sec.
b. Average of 200 Business Rules for processing 400 APIS records per sec.
c. Average of 50 Business Rules for processing 400 Immigration records per
sec.
d. Average of 25 Business Rules for processing 150 Domestic passengers
records per sec.
14.10.11 Business Intelligence and Reporting
a. Average of 410 users with 10% concurrent users.
b. 100 standard reports with ability for Ad-Hoc reporting
14.10.12 Business Integration and Enterprise Service Bus
a. Average of 72,000 messages (Visa application forms, FRRO/FRO
registration, APIS, Immigration PAX data) per hour with average message
size of 11-15KB.
14.10.13 Application Servers
a. Average of 100,000 registered users or Visa Form submission with 2000
concurrent users.
b. Average form filling of 20-30 fields including invocation of business processes
and rules engine.
14.10.14 Network
14.10.15 In order to ensure that current modernization initiatives are fully
leveraged, the network being put in place for (i) ICPs by the ongoing
modernization initiative by NIC, (ii) Missions as part of the Passport Seva
project and (iii) FRRO/ FROs as part of the CCTNS project; will be utilized for
the IVFRT solution. Additionally, point to point network bandwidth requirements
has been defined in networking requirements section for successful functioning
of the proposed IVFRT solution.
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15. Project Costing
15.1. Estimated Total project cost
15.1.1 Complete implementation of proposed IVFRT system is estimated to cost INR
1011 crores for both phase 1 and phase 2 of implementation.
Table 32: Estimated Total Project cost
15.2. Estimated Total Manpower cost
Table 33: Estimated Total Manpower cost
15.2.1 Further, it is proposed that additional budgets, to the tune of 40% for
manpower costs be accounted for in the overall manpower estimates, as
follows:
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a. 20% on account of any increase in number of personnel required, wage hike
etc.
b. 20% on account of costs related with deploying external consultants, domain
experts, etc.
15.2.2 Travel expenses have been budget at 15% of the overall manpower costs.
15.3. Estimated Total software costs
Table 34: Estimated Total Software costs
15.4. Estimated Total hardware costs
Table 35: Estimated Total Hardware costs
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15.5. Estimated Total Biometrics costs
Table 36: Estimated Total Biometrics costs
15.6. Estimated Total Operational Expenses
Table 37: Estimated Total Operational Expenses
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