mike bell - “the distinction between visible and hidden processes is critical in selecting your...

Selecting Your Improvement Programme

Dr Mike BellSimple Improvement Ltd.

Can you see what is wrong?

The Shadow Board

Can you see what is wrong here?

What is Continuous Improvement?

Daily Problem Solving – every process, every person, every day

Step by Step

3 Key Questions

Sardinia and PDSA

My Journey through the Methods

How PPI Works

Comparison of Improvement MethodsProgramme PPI Six Sigma Lean

Focus Problem Solving Variation Reduction Waste Elimination

Ease of Implementation Easy Difficult Difficult

Commitment Small Steps Medium Total

Time to Internalise

2 Months 2 Years 5 Years

Lead by Existing Employees

Black Belt Statisticians Lean Sensei

Leadership Involvement

Steering Committee

Low(Run by Black Belts)

Total – Leaders are the Coaches

Origins US Navy Teams Motorola Toyota

Best for Service & Admin (Hidden Processes)

Very High Volume Manufacture

Assembly Manufacturing

Force Fitting

The 7 Wastes

COPED Wastes

Select Your CI Method

Hidden Processes tend to be Complex

Who Drives the Improvements?

Blending Different Methods

Hidden Processes&

Complex Work

Visible Processes&

Simple Work

Which Method?1. Contact Centre handling calls

for an insurance company

2. An equipment manufacturer

3. A high volume injection

moulding company

4. Local government

5. Hospital

6. A university

Aston APEX Implementation

People trained by Jul 2014Executive – leadership and overviewProcess Managers – 6Facilitators – 6Team members – 40-50

APExembedded & self sufficient

Feedback from Project Teams 1&2

Positives• Simple tools and methods that anyone can use

• Liked the structure of the 8-Step Method

• Great benefits working in cross functional teams

• Worthwhile projects, good outcomes

Opportunities for Improvement• Need much more notice prior to start

• Good problem statement = Good project

• Tailor training manual to Aston University

Support Options

Selecting Your Improvement Programme

www.simpleimprovement.co.uk